I am writing this to warn others about TUSHY’s circular logic and lack of accountability. My original order was never delivered to my address, despite being marked as "delivered" by the carrier.... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Various levels and pretty simple to install, as long as your toilet/input hose is compatible. Pressure knob is easy to use and easily angles for crack trajectory. You get total coverage, as long as yo... Se mere
Virksomheden har svaret
I can't overemphasize how good their after sales service has been. Truly world class. I had an issue with some leakage on a fitting and they went above and beyond to ship a replacement to the faulty p... Se mere
Virksomheden har svaret
Awful awful awful customer service. I've been having issues sorting out incorrect shipping addresses and broken shipping links/tracking numbers, and all I get are form responses. I can't tell if their... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
TUSHY is revolutionizing, modernizing, and improving the American bathroom. Stop wiping, start washing.
Kontaktoplysninger
Brooklyn, USA
- hello@hellotushy.com
- hellotushy.com
3,3
Middel
88 anmeldelser
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Everyone needs a tushy!!
Everyone in my family have a tushy or two! The tushy has improved all of our lives!! As a recovering cancer patient, the tushy has saved my life!!
30. oktober 2024
Besvarelse fra TUSHY
We couldn't agree more, Carollynn! 😃 While bidets are great for everybody, we've heard they are especially helpful for folks going through cancer treatment. We deeply appreciate you sharing your personal experience here, and happy to hear it's been a lifesaver! ❤️
No electrical connection required on…
No electrical connection required on this model.
1. oktober 2024
Besvarelse fra TUSHY
We've got bidets of all persuasions, and not everyone has an electrical outlet within reach. So our Classic, Spa, Wave and Oasis models are the perfect solution for those who want to pamper themselves— without having to remodel! Thanks for the support, Gary! 💦
Installed It Myself! A 75 Year Old Woman
I am a 75 year old woman. If I can install a Tushy, anyone can. The videos helped the most, although I easily installed the second one with the written directions only. The only snag was not getting the connections tight enough, because the directions warned not to overtighten. I solved the problem by making sure to align the connections precisely parallel to each other during the tightening and making sure the connection was tight! I was rewarded with a bidet that has worked really well. It does all a bidet is hyped to do!
6. oktober 2024
Besvarelse fra TUSHY
Proof that it's never too late to change habits! Thanks for sharing, Donna! Pleased to hear that you were able to install easily too! Plumbing can be sensitive if you wrench on it, so we always recommend "finger tight is right", but that being said it's also important to check for leaks and find the right fit for your connections. Happy to hear you came up with the perfect system to ensure you're leak-free and enjoy nothing but booty bliss! 😁
Pelvic floor specialist APPROVED
As a pelvic floor specialist, I've suggested this product to several clients and they all report how much they love them! Well designed with incredible customer service and lots of innovative ideas! Great products to ensure cleanliness and comfort on the toilet. Highly recommend!!!
24. oktober 2024
Uopfordret anmeldelse
Besvarelse fra TUSHY
Wowza, we love to hear this, Dr. Valerie! Bidets aren't just for washing after pooping, they're also great for pre and post-partum care. So pleased to hear how TUSHY is positively impacting the quality of life for your patients! Thanks for sharing! ❤️
Tushy refuses refund for unopened product
I returned unopened product weeks ago. When I did not receive refund I filed PayPal dispute. Now Tushy claims it can’t give me my refund because I filed dispute.
24. oktober 2024
Uopfordret anmeldelse
Besvarelse fra TUSHY
Hi Kevin,
Thanks so much for raising this with us—happy to see that this has been resolved, but regret that it took so long to get there! That is certainly not the expectation when working with TUSHY, so apologies for the runaround. Disputes and chargebacks can be tricky once in the hand of the financial institution so pleased to see that you've now received your refund. Have a nice bidet!
The control valve seized and could not…
The control valve seized and could not be turned. I have very high mineralization in the water which may explain the problem but I have had no trouble with the similar slightly up scale bidet replacement.
1. oktober 2024
Uopfordret anmeldelse
Besvarelse fra TUSHY
Hey Jay! Bummed to hear your TUSHY isn't functioning as it should! You're right that hard water and mineral buildup can impact plumbing components, but that doesn't mean you should be left without a bidet. Please reach out to our team at install@hellotushy.com and share the details with our team, as we can likely replace this if it's still under warranty—or even provide a quick solution to get it back online! We look forward to hearing from you!
$28 to return a product I never used!
Really upset. I purchased a Tushy and then found something that was essentially the same product only 1/3 of the price. I immediately contacted Tushy (within 5 minutes of placing the order) to cancel. They responded the next day saying the order had already been "processed" so they couldn't cancel. Order arrived and I filled out the "easy automated return" process. Automated because they charge $14 dollars for "restocking"and ANOTHER $14 to print the label to return it. OR you can spend even MORE money to drive somewhere and drop it off. Amazon doesn't even behave like this. What total utter garbage.
3. oktober 2024
Uopfordret anmeldelse
Besvarelse fra TUSHY
Hey Inaia! Thanks for raising this with us—and sorry to hear you had a disappointing experience! We're aiming for nothing but bidet bliss here. Sorry you missed the message at checkout that we can't modify orders once placed—any advice on how to make this clearer? The reason that TUSHY is a more premium product than our copycats is because we have an in-house design and engineering team ensuring our bidets are best-in-class and are long-term durable investments that will last for years to come, as well as being able to rely on a team of real humans should you need any support—we can even help you install virtually!
We're also a small company that loves to learn from our customers—and totally the opposite of Amazon, you're right!— so we're disappointed that you didn't share this with us directly, as when we can, we love to kiss our customers' butts! We'll follow up via email to make this right!
We love our Tushy
We have the Tushy classic and it’s great. It was easy to install and looks as sleek as a bidet can. I opted for the brass knob and it’s real metal not just painted plastic. We switched from a hot/cold model from another brand and love that the tushy doesn’t have the medical look our old one had. We’ve used it daily for 3 years without issue. Highly recommend!
6. september 2024
Uopfordret anmeldelse
Besvarelse fra TUSHY
Wow, thanks for sharing, Sarah! You were hip to bidet life before it was even cool! And props to you for making the switch to a more design friendly bidet—but as you noticed, it's not just looks and branding—it's super durable too! Hope it provides you many more years or self-care and enjoyment! 💦🍑
from hater to lover
My sister got me their classic bidet attachment for my birthday and i honestly thought about returning it. Thinking the installation would be tough and unsure of if i would even like it - i contacted their support desk and was delighted by how friendly they were in helping me get over some doubts and giving me proper guidance on installing it. Installation was simple for someone that has a few tools. Now for the good part, this product has changed my life and i do not stop talkin about it to my family and friends.
22. august 2024
Uopfordret anmeldelse
Besvarelse fra TUSHY
Hey John! Stoked to hear you've gone from being a skeptic to having the cleanest butt on the block! Changing culture can be hard—especially when it comes to a newfangled device like a bidet—so glad to hear our Poo-Rus were able to assist you in bringing your hygiene to new heights. People sometimes think it's a weird gift, but it's one that keeps on giving! Think of us for the holidays so you can poop in comfort when visiting loved ones! 💩
I would give this a zero!
I would give this a zero!! Install was not as easy as video shows. I had to change the water connection to my toilet tank...long story short EVERYTHING ended up leaking even tho directions were followed exactly.
Now trying to return the product, absolutely terrible/no customer service. I filled out the online return form after hounding every email and online chat I could find for their company. however nothing....no return label, directions for shipping back nothing. What a scam save your money!!!
19. juni 2024
Uopfordret anmeldelse
Besvarelse fra TUSHY
Thanks for giving it a shot, Terri! We're bummed it didn't work out for you and your plumbing setup, but more disappointed to hear you didn't get a speedy response from a Poo-Ru. We know that not every bathroom is a standard setup, so have lots of resources and folks dedicated to guiding you in these more complex scenarios, like yours where you had to swap a hard pipe for a flexible hose sounds like. We love hopping into video calls with our customers, which ideally would have been an easy solution for you. I'm happy to see that your return was successful the same day that you posted this review, but still disappointed that you were pushed to leave one. I reassure you we're not a scam, just a small company that is striving to meet our customers where they are—so sorry we couldn't help you more effectively! Should you still have any concerns, you can reach us directly at hello@hellotushy.com or chat on our site
Still waiting to hear from them about…returning the item!
Still waiting to hear from them about how to return the product! Emailed 3 times, tried chatting, but noone is there then called as they suggested, to leave a voicemail. Doesn't give you an option to leave a message!! Product was ordered ahead of the holidays to ensure we received it in time - return window is only 3 weeks so no way to be able to return if unsatisfied. Next step is to contact my credit card company then the Better Business Bureau - buyer beware!!
29. december 2023
Uopfordret anmeldelse
Besvarelse fra TUSHY
Hi Liv! We're bummed to hear that about your experience! We know how frustrating it can be to not get the support you need and we hope we made this right for you. This was a while back, but we've got your back if this was never properly handled. Please shoot us an email at hello@hellotushy.com if you do still need assistance. We're really sorry for any hassle this caused you and appreciate your patience during what was a crazy holiday season. We're prepped for the 2024 holiday season and this won't be an issue!
Not Great
My husband and I ordered an Ace round seated bidet on November 27th. We were so excited to have a bidet upgrade in time for hosting our first Christmas with family!
We received the bidet but realized it was the wrong size during installation. My husband reached out to customer support on December 4, and we didn’t hear a response from a human until Dec 6. They requested a photo, which we promptly sent the same day. No response until Dec 9 when we were asked to send measurements of the seat we received. We promptly sent measurements back on Dec 9. We did not receive a response until Dec 12, requesting a confirmation of our shipping address so they could email us a return label.
These were all fair requests, but it felt frustrating receiving them in separate emails with long wait times between responses. And with Christmas quickly approaching, we became nervous we wouldn’t receive the seat in time. The Dec 12 email also stated the correct seat would not be sent to us until Tushy received confirmation that we shipped the oval seat back to them (which, like, was on our toilet during installation? I don’t know, resell of that feels gross). When we hadn’t received a shipping label on Dec 13th, we sent a follow-up email stating our time crunch. We didn’t receive the USPS label until Dec 15th, a Friday. We shipped the package the following Tuesday, Dec 19th and followed up with an email requesting a refund if the shipment couldn’t be delivered by Christmas. No response until December 21st. The email did not address our request for a refund but confirmed shipment of the order with a delivery date after Christmas.
The last email requested a review, but it seemed attached to the specific sales representative. I didn’t want to rate them one star, because it seems like they’re doing the best they can in a broken system. After reading many reviews of customers with similar experiences, it’s clear Tushy does not invest in customer service. I’ll be investing in a bidet company that does.
21. december 2023
Uopfordret anmeldelse
Besvarelse fra TUSHY
Hi Kalie! We're so sorry to hear about your bumpy experience especially during the holiday season. I know this was a while back, but want you to know we've taken great strides in the past year to meet our customer challenges. We're a small company and take utmost pride in our support, but alas haven't always been able to meet the demands of our growing community as bidets have grown in popularity. We truly understand how frustrating it can be to get back-and-forth email requests. That's definitely not the smooth experience we want for our customers. Your feedback is super important to us, and we'll surely share this with our team to improve our processes and be more prepared moving forward. If you still need help or have any questions, please reach out to us at hello@hellotushy.com and our friendly Poo-rus will help you sort it out. Take care!
Terrible customer service
Terrible customer service. Ordered a product that is taking over a month to arrive to me, only problem is their return policy is within 30 days of purchase, not of delivery. Noticing that it hadn’t been shipped after several weeks I attempted to cancel the order but they’re refusing. They STILL haven’t shipped my order. Extremely unethical business practices.
22. november 2023
Uopfordret anmeldelse
Besvarelse fra TUSHY
Hi Hannah! Disappointed to hear about your crappy experience with our customer service and the delay in receiving your order. While this was a while back, we totally understand your concerns about the shipping delay and our return policy and hope we made it up to you. If you still need help or have any questions, please reach out to us at hello@hellotushy.com. Our friendly Poo-Rus will be happy to help you out!
The products take forever to be…
The products take forever to be delivered. I would just order another product off Amazon. It has already been 2 1/2 weeks for accessories and no updates and no support from Tushy.
I ordered another product off Amazon, arrived the next day
22. november 2023
Uopfordret anmeldelse
Besvarelse fra TUSHY
Hi Ryan! That's a bummer! And while we yearn to be compared to Amazon's fulfillment logistics, we're still a small company and working on it! Nevertheless, we're disappointed in the delay you experienced in receiving your order. During the holiday season, there's a huge increase in online orders worldwide, which can sometimes cause delays in shipping, but that's no excuse to leave you hanging with no support! I know this was a while back, but if you're still up sh*t creek, please do reach out to our team. We've come a long way in the last year, and are ready to go for the '24 holiday season. We're grateful for your feedback! If you still need help or have any questions, please reach out to us at hello@hellotushy.com.
Scam Company
I haven’t even received my product and the customer service is terrible. Confined my order and payment on the website and it showed I still needed to confirm my payment- didn’t notice because it was to get you to purchase a second one. I immediately caught the mistake and within moments emailed and used the website chat to ask for the second order to be canceled. They have refused. Repeatedly stating the order had already been processed. I’m out over a hindered $$ for a second product I neither want or need. They state I now have to wait for it to be delivered then return it…. When it hasn’t even shipped yet. Absolutely the worst. No stars.
21. november 2023
Uopfordret anmeldelse
Besvarelse fra TUSHY
Hi Shelley! I know it's been a while, but nevertheless we're bummed to hear about your crappy experience with our customer service and the confusion around our cancellation policy. If you still need help or have any questions, please reach out to us at hello@hellotushy.com. Our friendly Poo-Rus will be glad to sort it out for you! We thank you again for sharing this feedback and please be assured that we'll share it with our team to improve our processes and ensure a better experience for all our customers in the future. Thank you!
I have arthritis
I have arthritis, the knob is hard to turn. Is there any thing I or you can do?
24. oktober 2023
Uopfordret anmeldelse
Besvarelse fra TUSHY
Hey Brenda! If your knob has gone stiff over time, please reach out to an expert Poo-Ru support agent, and we might be able to replace it if it's a warranty issue. You can email warranty@hellotushy.com
If there's been no change since you installed, and it's hard for you because of dexterity issues, you can purchase an "Easy Turn Knob" on our Spare Parts page here: https://hellotushy.com/collections/parts-and-accessories
Hope this helps you enjoy TUSHY even more! 💦
Never received a return label
I decided to return my order since I changed my mind. I contacted customer service and they told me they couldn't generate a return label because my order was flagged as fraud? I contacted several times afterwards and they kept telling me my return was still being reviewed. It's been months now and I still haven't received an update.
12. juni 2023
Uopfordret anmeldelse
Best purchase of 2022!
7. oktober 2023
Uopfordret anmeldelse
Besvarelse fra TUSHY
Woot woot! Love to hear that, Nicky! We hope you're still fully enjoying booty bliss!
Super slow Customer Service response
No Customer Service response. I bought the Ace. All the plumbing installation went smoothly except actually attaching it to the toilet. Their replacement bolts don't quite go in. It's been a WEEK, and only an automated "we're experiencing high email volumes" response. I had to cut mu toilet seat bolts to get it off (I thought they'd get back to me so just went ahead with the install). Now im sitting on a seat-less toilet waiting...
EDIT They finally got back to me. They sent me to the hardware store for new bolts and offered to pay. Got it installed and it works great.
20. september 2023
Uopfordret anmeldelse
Besvarelse fra TUSHY
Happy to hear this evolution, Deborah! Thanks for giving us a second chance. As a small company comprised of real pooping humans we're grateful for your feedback and trust. Thank you!
Beware of his company
we ordered one bidet.
When we agreed to the credit card purchase, the original amount showed up as a double purchase.
Additionally, the price did not reflect all of my 40% Labor Day discount
We never wanted the additional bidet.
As soon as I saw the charge (less than 5 minutes) i tried to cancel the order and was told they get 'too many orders' to cancel mine.
When I tried to return the second unit i learned there was a 'restocking' fee and I had to take my refund in company credit.
I don't want to buy anything else from this company much less have them owe me money.
I am not judging the product, just a scam company.
2. september 2023
Uopfordret anmeldelse
Besvarelse fra TUSHY
Hi Jim! I know this was a while back, but sorry to hear that you had issues applying a discount and modifying your order. Please know that we are working diligently to ensure that orders get shipped immediately and alas this speediness doesn't give us a big window to cancel when mistakes are made. We understand this is frustrating, and we've updated our messaging accordingly throughout checkout. As a small, local company we value this kind of feedback, and have shared it with our team to improve. If you still need help or have any questions, please reach out to us at hello@hellotushy.com.
Dette er Trustpilot
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