I am writing this to warn others about TUSHY’s circular logic and lack of accountability. My original order was never delivered to my address, despite being marked as "delivered" by the carrier.... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Various levels and pretty simple to install, as long as your toilet/input hose is compatible. Pressure knob is easy to use and easily angles for crack trajectory. You get total coverage, as long as yo... Se mere
Virksomheden har svaret
I can't overemphasize how good their after sales service has been. Truly world class. I had an issue with some leakage on a fitting and they went above and beyond to ship a replacement to the faulty p... Se mere
Virksomheden har svaret
Awful awful awful customer service. I've been having issues sorting out incorrect shipping addresses and broken shipping links/tracking numbers, and all I get are form responses. I can't tell if their... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
TUSHY is revolutionizing, modernizing, and improving the American bathroom. Stop wiping, start washing.
Kontaktoplysninger
Brooklyn, USA
- hello@hellotushy.com
- hellotushy.com
3,3
Middel
88 anmeldelser
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Charged a "restocking fee" for an item I never received and tried to cancel
I am writing this to warn others about TUSHY’s circular logic and lack of accountability. My original order was never delivered to my address, despite being marked as "delivered" by the carrier. Instead of a refund, the company forced a replacement shipment on me even after I explicitly told them I no longer needed it and had already bought a unit elsewhere to avoid more shipping issues.
Their support team told me my "only option" was to wait for this unwanted replacement to arrive and then "go through the return process". Now that I am doing exactly what they instructed, they are refusing a full refund and forcing me to pay a "restocking fee".
The most frustrating part is that they are framing the replacement shipment as an "exception" and a favor, despite the fact that I never received the first one and explicitly asked them not to send the second. It is absurd to charge a customer for "resources and handling" on a package that only exists because the company ignored a cancellation request.
Avoid this company if you want honest service. They will make you pay for their own logistics errors and hide behind "policies" to keep your money.
22. april 2026
Uopfordret anmeldelse
Installing the tushy classic bidet was…
Installing the tushy classic bidet was a breeze and it has honestly changed my life. I use way less toilet paper now
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra TUSHY
Merlin, "changed my life" is exactly what we're here for.💦🍑 So glad the install was painless and your TP usage is taking a well-deserved hit. Welcome to the clean side — we're thrilled to have you!
Product is expensive and subpar
Product is expensive and subpar. Reached out to customer support with no resolution.
1. februar 2026
Uopfordret anmeldelse
Besvarelse fra TUSHY
Hi Jennie, we're sorry to hear your experience didn't live up to expectations — that's never the vibe we're going for. We're a small company made up of real (pooping) humans who genuinely care, and we'd love the chance to make this right. Reach us anytime via live chat at hellotushy.com or email us at hello@hellotushy.com — we're always here. 💙
I won’t go without my Tushy
I won’t go without my Tushy! We have one on every toilet in every bathroom! Great customer service and a great personality!
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra TUSHY
Thanks for the love, Julie! So happy to hear we've been keeping you clean and happy—and that you've felt the care personally that we put into every product!
Simple to install, great to use
The company was great to deal with product information was clear and helpful. I bought the tushy classic 3.0 and it was incredibly easy to install and it has been incredibly wonderful to use. Highly recommended
1. januar 2026
Uopfordret anmeldelse
Besvarelse fra TUSHY
John, this review just made our day! 🎉 We're so happy you found everything clear, helpful, and easy to install. The Classic 3.0 is a total game-changer, and we're pumped you're experiencing the TUSHY difference. Thanks for spreading the word—your bum (and the planet) will thank you! 💙
Run don't walk!
Run don't walk!
They have the marketing down, and the service they don't give a darn about. I paid for install and they tech never showed and they will not do anything about it
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra TUSHY
We're sorry to hear about your frustrating experience with the installation no-show. This was a failure by Angi, our third-party installation partner, not our internal team.
Thank you for flagging this to us—it allowed our team to step in and advocate on your behalf. Our records show that while you left this review, our support team was actively working with Angi to resolve the situation and get your installation rescheduled at no additional cost. Help is on the way, and we've escalated your case to ensure this gets handled properly.
We partner with Angi to offer convenient installation services, but they manage their own scheduling, technicians, and customer communications. When issues like this happen, we're committed to stepping in and making things right for our customers.
We care deeply about service, which is why our support team will always help when third-party partners fail. We appreciate the opportunity to make this right and earn back your trust.
Easy to install I can't believe I…
Easy to install I can't believe I didn't buy them sooner
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra TUSHY
Love hearing that, Sandie! Easy to install and hard to imagine life without it now. Welcome to the bidet side of life! 💦 🍑
Terrible Customer Service
I received the Oasis bidet as a Holiday gift but it did not work out for me. I kept contacting their customer support, they took days to a week to respond. By the time I received my answer on how to start the return, the 30 days from order was past. They won't ever give you money back, just a credit. What a load of crap!
11. januar 2026
Uopfordret anmeldelse
Besvarelse fra TUSHY
Hi Susan,
Thanks for sharing your experience, and sorry this felt frustrating. Since this item was received as a gift, it’s totally understandable that our return details weren’t top of mind. For clarity, our return policy allows eligible returns within 30 days of the ship date and issues store credit rather than refunds. Though you may have experienced a delay in our response during the busy holiday season, that shouldn't have impacted your ability to return, as that's calculated based on ship date.
Since the bidet didn't work out, seems like you'll be sticking with toilet paper, and our Bamboo Toilet Paper is the perfect thing to use that store credit for. Please reach out to hello@hellotushy.com with any order details you have, and our team can help set that up!
Thanks again for the feedback! :)
Amazing customer service!
I can't overemphasize how good their after sales service has been. Truly world class. I had an issue with some leakage on a fitting and they went above and beyond to ship a replacement to the faulty part. Communication with Ren has been outstanding and truly enjoyable. Thanks so much for standing behind your product!
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra TUSHY
Thank you so much for the love! 💙 Like any bathroom hardware, an occasional part refresh is totally normal, and we’re always happy to help make sure everything stays in tip-top shape. I’m so glad we could get you squared away — thanks for trusting us and for being part of the TUSHY fam!
Bad customer service!
I was told I could not return it because it was over 30 days. I ordered on Dec. 9 and it was Dec. 28 I sent a request. That isn't 30 days to me??? Horrible customer service!!
28. december 2025
Uopfordret anmeldelse
Besvarelse fra TUSHY
Hi Russell — thanks for taking the time to share this, and I’m really sorry for the confusion and frustration this caused.
You’re absolutely right — your order was not outside our 30-day return window. A technical hiccup incorrectly flagged it as ineligible, and that was our mistake.
We’ve since approved your return and issued a full refund. The item was marked as returned last Thursday, and the refund should appear back on your original payment method within 3–5 business days.
We know how frustrating it is to receive an incorrect response, and we appreciate you flagging this so we could fix it quickly. If there’s anything else we can help with, our team is always here and happy to assist.
Thank you for your patience,
Team TUSHY
Various levels and pretty simple to…
Various levels and pretty simple to install, as long as your toilet/input hose is compatible. Pressure knob is easy to use and easily angles for crack trajectory. You get total coverage, as long as your butts applicable. (some people have hemmies)
23. december 2025
Uopfordret anmeldelse
Besvarelse fra TUSHY
Thanks so much for the awesome review, JM! We’re thrilled to hear your install was smooth and that the pressure knob is giving you the perfect crack-trajectory control. 🤝🚽✨
We design TUSHY to work for as many bums and bathroom setups as possible, and we love knowing you’re getting that full-coverage clean. And yes—every body is a little different, and we’re here for all of them.
Thanks for choosing TUSHY and for sharing the love! Enjoy that fresh-booty bliss. 💙🍑
Wrong type Bidet shipped causing many delays
They shipped the oval and not the round I ordered. They admitted they made a mistake and promised to ship me the round set and cover to fix the problem. After 4 days, I did not receive the parts to convert it to a round. I emailed them. They shipped it out the
next day. Because they shipped the wrong one and failed to timely ship the needed parts, I may not now be able to get it installed before my surgery date. This recovery period from surgery was the reason I needed the bidet in the first place.
Update: I got the parts 12/10/25; so I was able to the install. As a back up, I bought a different brand off the Amazon Website for about 1/4 the price of the Tushy. I bought it yesterday and it was shipped over night so I have it today (1 day from Ordering). Tushy shipped the wrong Bidet to me in 4 days, I got the parts but it was 10 days total before I could do the install. Their parts come from Las Vegas and the assembled units come from Pennsylvania. Their headquarters are in NY. Their Customer Service is AI simulating a person. If AI can't handle your problem, then you are referred to a real person. I'm guessing AI is handling most of the ordering and shipping. Hence, if their On-Line software makes a mistake or you make a mistake, it cannot be corrected so they ship the wrong unit.
Final Update: unit worked for 1 day and then had issues. I went with the back-up unit bought from Amazon. That unit worked fine from day one and is still working as of today (12/24/25). Notes: I found out that hot water is not needed. If you just install the cold water pipe, then installation is much easier as you tap into the bottom of the toilet tank water inlet with a supplied "T".
25. november 2025
Uopfordret anmeldelse
Besvarelse fra TUSHY
We’re really sorry for the experience you've had, Chuck, especially with something as time-sensitive as preparing for surgery. As a small company doing our best during an extremely busy shipping season, we truly regret that a technical issue on our site even allowed the wrong seat shape to be selected in the first place.
The moment we discovered the issue — over the weekend — our team reached out right away to fix it. We pushed to get the correct seat and lid shipped as fast as possible, but unfortunately the carrier timelines didn’t move as quickly as anyone hoped. It was never our intention to create more hassle, and we genuinely hope it’s clear that our team bent over backwards to make this right, even once things were already in motion.
We completely understand how stressful this has been, and we’re grateful you shared the context. While we aim for perfection, sometimes… well, sh*t happens — especially during peak holiday shipping periods. But that doesn’t make your experience any less valid, and we’re committed to doing better.
And please trust that our team will absolutely have your back if the parts don’t arrive by tomorrow. We won’t leave you hanging. If there’s anything else we can do to support you during recovery or installation, we’d truly love the chance to help.
Warmly,
Team TUSHY
Great scent and really works
Great scent and really works! The bottle looks sleek and the spray covers well. I just wish the fragrance lasted a bit longer, but still totally worth it.
5. november 2025
Uopfordret anmeldelse
Besvarelse fra TUSHY
Thanks so much for the love, Eileen! 💙 We’re thrilled you’re enjoying the scent, our design aesthetic, and that our Toilet Spray is doing its freshening magic exactly as intended.
We hear you on the fragrance lasting longer — feedback like this helps us keep improving so your bathroom stays extra delightful.
Thanks for giving us a try and for keeping things smelling wonderfully TUSHY! ✨
Besvarelse fra TUSHY
Hi Stephanie — thank you for your feedback, and we’re truly sorry this experience felt so frustrating. Our team worked quickly behind the scenes to stop your order before it shipped and refund it in full, and we hope you felt the care in getting everything resolved. Canceling orders after they are placed, especially during the busier holiday season can be tricky, so happy we were able to make this happen for you.
We genuinely wish you nothing but ease in the bathroom and pure booty bliss from here on out, and we’re always here if you need anything. 💙
I LOVE my TUSHY WAVE …
I LOVE my TUSHY WAVE …
After the months of bowel issues, I finally decided to take the plunge and get rid of the toilet paper… best decision I ever made easy to install no problem whatsoever you need no electric, no plumbing…..
BEST DECISION EVER WON’T GO BACK
6. november 2025
Uopfordret anmeldelse
Besvarelse fra TUSHY
💦 We love to hear it, Karen! Welcome to the clean booty life! 🌈
So glad the Wave has been a total game-changer for you (and your bowels!). Thanks for taking the plunge with us—once you go bidet, you never go back! 🚽✨
Is it even a home without a Tushy bidet?
Is it even a home without a Tushy bidet? I don’t know what took us all these years to get a bidet. And now we have one on three of our four toilets. They’re divine! So many options, prices, etc. total game changer. Europe was way ahead of the curve on this one!
4. september 2025
Uopfordret anmeldelse
Besvarelse fra TUSHY
Kathryn, you just said it best—what is a home without a TUSHY?! We’re blushing (and flushing) with joy knowing three out of four of your toilets are now living their best, squeaky-clean lives. Europe may have been ahead of the curve, but you, Kathryn, are officially leading the clean-booty revolution on this side of the pond. 🍑✨ Thank you for spreading the divine word of bidets—we’re honored to be your game-changing house guest. 💦
Awful product
Awful product. I bought this online and when I installed it, the button wouldn’t work. I packaged it up and asked for a return and their customer service department wanted to live troubleshoot with me. Their products are cheap and defective and they will not take a return unless they verify it. Awful company. Buy the cheaper bidets and save yourself the headache!
15. september 2025
Uopfordret anmeldelse
Besvarelse fra TUSHY
We’re truly sorry to hear about your experience. At TUSHY, our mission isn’t just to provide a product—it’s to support a cultural shift in how we care for ourselves and the planet. We know installing a bidet can feel like a big change, and we want every customer to feel supported throughout that process.
When you reached out, our team offered live troubleshooting because very often a small installation tweak can resolve the issue right away. We don’t do this to make things harder, but because we care deeply about making sure your bidet works as intended—and because every return avoided helps us reduce unnecessary carbon emissions and waste. Sustainability is a core part of our values, and so is caring for our customers.
That said, we’re sorry the support you received wasn’t what you were looking for. Your feedback helps us improve, and we’ll share this with our team so we can do better in balancing sustainability with customer expectations.
We’d still love the chance to get you set up and enjoying the clean, comfortable experience that thousands of TUSHY customers love. If you’d like, please reach back out to us directly—we’ll make sure you feel heard and cared for.
With respect and gratitude,
Team TUSHY 💙
Quality Product and Great Customer…
Quality Product and Great Customer Service.
Purchased a Tushy bidet, which arrived promptly. There was an issue with price I paid and a new advertised discount. I contacted Tushy Customer Service, and they provided a refund for the difference in prices. I did not have to fight them to get a refund, and they were very accommodative.
I love the Tushy bidet so much, that I purchased another Tushy bidet a couple weeks after the first purchase for a second bathroom. I am a very discerning consumer, and I am very happy with the service and product. The bidet offers many functions, and does a good job! I've told my family and friends about it, and would highly recommend it.
It does such a good job that it could pay for itself with the savings from the cost of toilet paper. "The job isn't done until the paperwork is finished" does not apply anymore! Buy it. You will be happy and your tushy will be, too. There are many products that over promise and under deliver, but Tushy bidet is not one of them.
29. juni 2025
Uopfordret anmeldelse
Besvarelse fra TUSHY
This seriously made our day, Charles—thank you! 🙏 I'm so glad our team had your back (and your backside). It means a lot coming from a discerning shopper like you—and we’re honored to now be a two-bathroom kind of bidet in your home. Here’s to fewer TP runs, more clean bums, and spreading the TUSHY gospel far and wide. 💦🍑
I’ve never had a bette experience
I’ve never had a better costumer arrive experience when I needed to replace a part we’ve had tushy products in are home for over 4 years now with no issue's
9. juni 2025
Uopfordret anmeldelse
Besvarelse fra TUSHY
Thank you so much for the kind words, Jon! We’re thrilled to hear that you've had such a great experience with our customer service team—and even more excited that TUSHY has been a reliable part of your home for over four years! We’re always here to help keep things running smoothly (and cleanly). If you ever need anything in the future, you know where to find us 💩✨
I was unable to leave a Google review…
I was unable to leave a Google review (hmmm), but I have to say that this is among the worst customer service experience I've encountered. Tried contacting them by email initially with no response and finally found a phone number where I could leave a message. One of the two items I ordered was defective and my return/refund process will not go through. They also want to charge a restocking fee ... on a defective item? I don't think so. I won't give up until I am successful in returning this and getting a full refund. This is not how you run a business.
20. februar 2025
Uopfordret anmeldelse
Besvarelse fra TUSHY
Glad we were able to see you through this super frustrating process, Meg! We regret that you had such a runaround, and have taken all of your feedback to heart, and now are actively auditing our communication flow to ensure this doesn't happen again. We're a small company so appreciate your openness in sharing feedback that helps us improve. Love letters are great, but calling out our misses is what really helps us grow and do better. We appreciate you, and hope it's nothing but joy provided from your bidet experience!
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