HarvestRight Anmeldelser 

We purchased our large (5 tray) Harvest Right freeze dryer in 02/2022. We are extremely pleased with the results of preserving our food supply. We have no regrets because the machine and their customer service are outstanding. We have encountered a few issues over the years that required assistance from Harvest Rights customer service department. All of our issues were quite simple (software update or maintenance procedures) and the quality of assistance was better than expected. So our advice is if anything arises a phone call to Harvest Right will solve the issue quickly. We highly recommend freeze drying over any other food storage methods. Reconstituted meals, meat, vegetables, fruit and herbs are amazing! The nutritional value far exceeds any other method.

Great product. Customer service is great. Quick responses and took care of issues that I have had such as missing manual and a wire that was not properly attached. Look forward to many years of use.

Sells defective machines and then drags out the useless phone support until your warranty expires. You either pay hundreds to fix it or waste the thousands you bought it for. Buy another brand. Ours had been unable to achieve vacuum constantly for 3 months and the have done nothing!

Amazing experience after contacting Harvest Right, about an issue with our large Harvest Right freeze dryer taking too many days to cycle through a batch of pre-frozen food. Ms. Benavides, the technician, patiently walked us through the diagnosis steps and tests needed to narrow down the problem. With her knowledge and attention to detail through the whole process, we are confident that the problem has been correctly identified and options were provided for resolving the issue.

Do not buy this product, and do not trust sales associates pushing beat-up “factory refurbished” Harvest Right units.
I bought a Harvest Right Small freeze dryer sold as factory refurbished with “minor cosmetic defects.” That was not true. The shipping package arrived in perfect condition. The unit inside did not. Almost every panel is damaged from top to bottom. The screen housing is busted and I cannot use USB. A side panel was already detached when I opened the box and will not stay in place. This machine looks like it fell off a truck, then got relisted at a minor discount.
The sales pitch was misleading. They said inventory moves fast and they could not provide pictures. Any photo would have been an immediate red flag. I reached out to the sales associate after it arrived. No response.
If you want a freeze dryer, look at other manufacturers or buy a used unit from a local seller in better condition. This one should not have been sold as “minor cosmetic defects.”

I am so glad I chose Harvest Right for my freeze dryer! The machine itself has been fantastic, but what has impressed me just as much is the level of customer service I have received.

I purchased a Medium Harvest Right freeze dryer, and unfortunately, the door on my unit has not been sealing quite as expected. Harvest Right is aware of the issue and is working to address shipping-related problems that can cause this. While you certainly don’t expect to need customer service when purchasing a new piece of equipment at this price point, the way a company responds when something isn’t perfect says a lot about them.

Madysen has been INCREDIBLY helpful and knowledgeable, and her follow-up has been impeccable. Harvest Right keeps a support ticket open and continues working with you until the problem is actually resolved. I really appreciate that I haven’t been left wondering what to do next or feeling like I’m on my own.

Most importantly, the freeze dryer itself works perfectly. The issue is with the door seal, not the operation of the machine, and Harvest Right has gone above and beyond to help me get it corrected.

I’ve already successfully freeze-dried candy, entire meals, and, of course, ice cream sandwiches — and I’m having so much fun discovering everything this machine can do!

Knowing that Harvest Right acknowledged the issue and has continued working with me to solve it only confirms that I made the right choice purchasing this machine. Great equipment is important, but having a company stand behind that equipment matters just as much.

I would absolutely choose Harvest Right again.

Absolutely horrible customer service. Ordered a refurbished vacuum pump from them with some other accessories. Spent several hundred dollars. It was delivered Fed Ex while I was not home. It was in a damaged box and covered in oil. They also mistakenly sent me a brand new pump in another box. So I called them to tell them both. I could have just kept the new pump sent by mistake and not said a word, but didn't feel it was the right thing to do. I wrongly assumed they would do the right thing and replace the damaged product they sent! Nope. They repeatedly told me to just "wipe off the oil" even though it had gotten inside the side vents. I did not feel comfortable hooking it up to my brand new freeze dryer that was a big investment. They even had pictures showing the damage and they could have recovered their damages from Fed Ex.

They refused to replace the damaged pump after I escalated twice, and then told me I had to send the new pump back that they sent by mistake. Truly cannot believe the level of terrible customer service from this company.

We purchased through costco, because of the extended warranty. About a year and a half into using it, we had a storm. The unit was running, and the electricity caught off 3 times! The unit would turn off, but just buffered. Would not advance. After working with harvest right and costco, we ordered a new hardware package. 170$. Costco reimbursed us the money, (without being asked!). We installed the new equipment, using videos suggested by HR. Works better than ever!!

We’ve had ours for a couple months now and have been freeze drying things constantly. It is easy to work and has been so fun to utilize!

Easy to use, great customer service! A couple of times I had questions that search didn’t produce answers for. Contacted HF and got an answer in less than 2 minutes! Highly recommend!

Delivery was fast and easy. Machine is easy to use. I am still learning and trying new foods every day!

I recently received my Harvest Right medium size 5 tray freeze dryer and it was very easy to get up and running. All the startup directions were very clear. I’ve already made several batches, including watermelon, cantaloupe, bananas. My next batch will include grapes, carrots, celery, and peaches. Starting with seasonal fresh fruits just made sense before moving onto meats and other items. I plan on preserving everything for long-term use in mylar bags. I find running the machine is simple as it’s set up to run automatically with its AI program. I would highly recommend the Harvest Right freeze dryer as it’s the number one national brand and the longevity of Harvest Right gives me a high level of confidence that the company will always be around to answer any questions I have.

Enjoy using my harvest right. It is pretty simple after you get past the set up

Customer service worked with me to diagnose and repair my issue as quickly as possible. They were very kind and patient with a older client with poor tech skills.

Love this machine. Would highly recommend.

I would not recommend Harvest Right based on my experience with their XL freeze dryer.

I purchased this machine for my small business, and it has been an ongoing problem. The unit has been sent back for repair multiple times and still does not work properly. After all of that, I was told the part needed to fix it is out of stock, leaving me with an expensive piece of equipment I cannot reliably use.

I have repeatedly tried to get this resolved and requested a refund, but Harvest Right has refused. At this point, I have lost a significant amount of time, productivity, and confidence in the company.

What is most frustrating is that this is not a minor issue with an inexpensive appliance. This is commercial equipment that my business depends on. After multiple failed repair attempts, I believe the reasonable solution should be either a full refund or a brand-new replacement machine.

I wanted to share my experience so other small-business owners know what they may be dealing with if something goes wrong after the sale. I will update this review if Harvest Right ultimately resolves the situation fairly.

I purchased a harbor freight freeze dryer from a big box store that had been a display model since 2022. After making a few runs with it the unit started to have issues with flipping over from freezing to the actual freeze drying process. I was a bit worried because the unit was made in 2022 and this is 2026 and I was worried that they wouldn’t honor the warranty but to my surprise they honored the warranty as it was a unused unit. After spending time with me on the phone running through some tests, they decided that they would take the unit back to the factory for repair. I received a shipping kit three days later and my unit was on its way back to Utah via FedX. The unit was gone for approximately a month… I received weekly calls on what they were doing, and where they were in the repair process. I was blown away by their customer service and excellent communication during the whole process, it’s just not something you see very much anymore. Things break and that’s just the way of it , but it’s nice to have a company that cares so much about honoring their warranty and making that entire process a real pleasure.

Truly Exceptional Customer Service from Arlette
Arlette at Harvest Right provided one of the best customer-service experiences I have ever had. She was incredibly responsive, knowledgeable, compassionate, and remarkably quick in addressing everything that needed attention.
What impressed me most was how genuinely invested she was in helping me. She communicated clearly, followed through on every detail, and made me feel that my concerns truly mattered. I never had to wonder what was happening or whether something had been forgotten—Arlette stayed on top of everything and moved the process forward with exceptional speed and professionalism.
Her kindness and personal attention made the entire experience feel effortless. She is an extraordinary representative of Harvest Right and exactly what outstanding customer service should look like. Harvest Right is very fortunate to have her, and I cannot recommend her highly enough. Thank you, Arlette—you were absolutely amazing!

I bought my Medium Harvest Right Freeze-Dryer 2.5 years ago and have run almost 500 loads and just now had my first issue where i have to call customer service. David Rougle was amazing. He walked me through step-by-step for diagnosing the problem. I needed a new wire and he got it shipped right out to me and continued to check on me. It is back up and running like new. I would always recommend Harvest Right for all of your Freeze-Drying needs. The new software version is amazing. I can check the process status from my phone and add more time if needed and more from the app. Saves a lot of trips.

I've had my freeze dryer for over a year and it's been great. As with anything, sooner or later a part will fail or wear out, that's life, but the costumer service I got over whelmed me, I haven't had service/support like that for so long, I didn't think that it existed anymore. They took care of me and solved my problem like I was family or a closed friend.