HarvestRight Anmeldelser 

I bought the harvest 360 -it has never worked and I have spent days trying to get their customer service to help. I have sent them everything they ask for and still no real help = I have a $1200 paper weight

I’ve owned my Harvest Right freeze dryer for a few years now, and it has easily become one of the most-used appliances in my home.
It is my go-to for making healthy snacks. Whenever I get an intense craving for something crunchy, freeze-dried strawberries hit the spot perfectly. I also keep jars on hand to crumble over salads, toss into cookie dough, mix into ice cream, or dust over desserts for a vibrant pop of color. It’s also where I make my ultimate guilty pleasure: freeze-dried ice cream. Making it myself means I control every ingredient to meet my exact dietary needs, and it costs a fraction of what specialty stores charge.
What truly sets Harvest Right apart, though, is the customer service. After three years of reliable use, I ran into an error code. I called support, and the representative spent an entire hour on the phone with me—patient, upbeat, and genuinely invested in helping. They walked me through step-by-step troubleshooting, solved the issue, and the unit has been running like an absolute dream ever since.
Between the food quality, cost savings, and top-tier long-term support, it’s worth every penny. Highly recommended! I’ve owned my Harvest Right freeze dryer for a few years now, and it has easily become one of the most-used appliances in my home.
It is my go-to for making healthy snacks. Whenever I get an intense craving for something crunchy, freeze-dried strawberries hit the spot perfectly. I also keep jars on hand to crumble over salads, toss into cookie dough, mix into ice cream, or dust over desserts for a vibrant pop of color. It’s also where I make my ultimate guilty pleasure: freeze-dried ice cream. Making it myself means I control every ingredient to meet my exact dietary needs, and it costs a fraction of what specialty stores charge.
What truly sets Harvest Right apart, though, is the customer service. After three years of reliable use, I ran into an error code. I called support, and the representative spent an entire hour on the phone with me—patient, upbeat, and genuinely invested in helping. They walked me through step-by-step troubleshooting, solved the issue, and the unit has been running like an absolute dream ever since.
Between the food quality, cost savings, and top-tier long-term support, it’s worth every penny. Highly recommended!

Harvest Right is a great company. Its customer service is great also. They helped me fix the problem I was having. Now I’m running batches I want.

I have the Harvest Right Countertop 360 model, and I love it! I will say, I went into my freeze-drying journey with knowledge on the process and machines; I didn’t dive off the deep end with no floaties. Lol. I was very aware of the do’s, don’ts, and requirements of freeze drying and the machines. I spent a lotof time researching and Youtubing, and I highly recommend doing that before you invest in a machine. Knowing as much as possible will ensure you have the most successful experience with your purchase. Having said all that, I love mine though. I have the smallest model, and that compact size fit my space best and I bought it the week it dropped onto the market. We are an average size family and my goals are convenience foods within the next couple of years, not 20 year storage, so I’m perfectly happy with the size. For me, it’s no ragrets! Not even a letter ;)

I purchased a harvest right freezer dryer from low temp and I have been completely satisfied with the product and service. Good quality and customer service!!!

Roxanna did a great job helping me find and fix the problem with my freeze dryer.

Great customer service. Love the functions on the freeze dryer.

Customer service is top notch. They guided me through troubleshooting my machine until it was running correctly again. The machine itself has been great. Will likely be buying another soon.

I received my medium Harvest Right freeze dryer May 2025. Mid October 2026 my fan failed. I called tech service and was set up with a next day appointment with Courtney. She was able to diagnose the fan failure over the phone. I received the new fan a week later. I was able to install myself except for laying the machine on its back and getting the fan out of the cage. FD was up and running in a couple of hours. If purchasing a FD I would recommend the Wifi upgrade.

Very helpful customer service even with my lost proof of purchase. So easy to "fix" it myself. Problem solved!

Harvest right provides great customer service, even when its operator errors. I recommend them anytime.

My item arrived like it was thrown off the truck. Once I opened it up it was all damaged inside. Contacting Harvest Right, I didn’t love their attitude. They had to make an exception to return it because they told me I accepted the package in the shape it was in. I told them I warned the UPS guy that the box looked terrible and he said it’s just fine. They can look rough on the outside, but everything should be good on the inside. They made an exception because the UPS driver said this. However, realize that if your item arrives with issues, it may be a battle if you accept the package even if it looks rough. The customer service representative did set it up for a swap out. Instead, I just brought it to the store and swapped it. The store was easier to work with than the company themselves.

I had a mid batch heater error and tried everything on my own to fix it. I thought I was going to have to buy a whole new tray rack for my freeze dryer and it ended up that I only needed to replace the heater reset button. Courtney was super easy to work with and the service was great.

I've had the med unit for 8 months and love it, it's very user friendly. I did have an issue with the motor on my pump but customer service was quick to reply and resolved the issue (replaced with a refurbished pump).

Love my medium Harvest Right freeze dryer. It does everything I expected. Great for another long term food storage. Easy to use. Worth the investment.

Excellent sales team and customer service. Fast responses. Customer oriented.

I am very happy with my Harvest Right Freeze Dryer. Not only is it of excellent quality, but I am so happy with being able to freeze dry my harvests. Initially, I had a learning curve and was helped by Ryan in Tech Support. He was so kind and patient with me. Now I'm up and running and am thrilled with both the Harvest Right Freeze Dryer and the nutritional food I'm preserving. Even the small freezer has good capacity and consistently producing crisp, tasty results.

Trey was a huge help when I had door seal issues. Patient. Knowledgeable.

I have had this freeze dryer for almost a year now and i love it, only had one issue and customer support was fast and helpful,