HarvestRight Anmeldelser 

Great Product, great customer service. I wanted to update the software which required a new cpu and capacitive screen which they sent to me with videos. I called with some problems and they successfully talked me through it.

Our Harvest Right machine is nice but the Harvest Right Customer Service/Support process and their approach to standing behind it’s new product is convoluted, inefficient and requires purchasers of new equipment to spend hours troubleshooting and providing evidence when equipment arrives faulty and inoperable.
Our Harvest Right Large Home Freeze Dryer, which cost ~$3K, arrived with a defective pump. We had to prove the new equipment was defective through a lengthy and multi-step process with their Customer Service/Support team. This process was time consuming and required us to take and send photos and videos, we had to answer multiple questions about our use of the machine and it’s set-up. Further, we had to disassemble parts of the machine to complete some of their steps/troubleshooting requests.
Each time we called or emailed Harvest Right we were required to provide the same information multiple times, it was difficult to connect directly to the person we were working with and often the emails that we sent were not timely passed on to our Harvest Right Service/Support representative.
Ultimately, we were sent a replacement pump however, based on our experience, we would not recommend Harvest Right products to our friends or family.

We purchased our Harvest Right freeze dryer about three weeks ago and have already been putting it to use! We did need to make a few adjustments during setup, including adjusting the door to get a proper seal and tightening the U-shaped hook, but the instructional videos and support team were very helpful in getting everything working correctly. The videos were easy to follow, and the team was great at helping us work through the initial setup. Now that we have it up and running, we’re excited to keep using it and try more batches of different foods. We’re very happy with our purchase and appreciate the helpful resources and support!

Do the bread test! It basically was my troubleshooting run. I had a few issues that I needed to troubleshoot with the help of a technician. They were patient and walked me through everything. Now that it's fixed I can't wait to do my first usable batch!

It was easy to order, really just needed to choose what color for my Countertop Freeze Dryer. It arrived and set up took literally minutes. It is a bit heavy so have someone help you lift it. Turned it on and haven't stopped freeze drying leftovers and fruit since!

When the freezer is working, it is great. We have experimented with freezing several different kinds of food- from taco meat to candy to fruits & veggies- and have had great success. If you follow their facebook page there are a lot of suggestions that help . . . BUT when the freezer is not working, it has been the bane of my existence. Almost immediately after setting it up we started having problems. The pump dumps all sorts of oil into the freezer chamber and all over my food. I have been working with tech support to get it fixed under warranty, and they have been exhausting to work with. I could write pages on the ridiculous things they have asked us to do to fix it on our own, with no success. It has been MONTHS of talking to these people and we still have the same problem. I have taken my pump and freezer in for repairs more than once, and it still does not work right. Every time I contact them, they come up with reasons as to how the problem is MY fault, rather than help me come up with expedited solutions. I have wasted way too much time on this and it has sucked the fun out of using it. Their product is great. Their customer service is not.

This has been a game changer for preservation of my garden's harvest this year. It has been easy to use, and the resulting products store nearly in the mylar and will not require the purchase of yet another freezer!

I use mine all the time.

Best freeze dryer out there and excellent customer service

I received this dryer two months ago. While making batches of candy was not an issue, it was never able to achieve vacuum to do any other type of item. Contacted support and went through multiple tests to identify the problem. Software problems arose during testing. Was inevitably shipped a new one. Customer support was great, my tech being Denisha. She was patient and understanding through the whole process. Have not received new dryer yet, but hope to have one in working order soon.

I bought my harvest right freeze dryer about 5 years ago. I have used it to create freeze dried meals. I had a dream in which GOD told me to feed the hungry at the appointed time. This is what I am doing. The customer service and technicians have been great for any problems that I encountered.

All in all, it's a pretty good machine. Where it falls woefully short is in the on screen commands. If you accidentally press the wrong button, there is no "back" button, no way to stop it, no way to undo what was done. You have to go through the entire shutting down, draining, restarting, refreeze steps just to "warm the trays". It's a total pain in the ass, it adds hours to the process and all it would take to fix this is a software upgrade that does not exist.

We’ve had our freeze dryer for about 4 years and love it!

Harvest right the best freeze dryer company by far... 5 years without a problem!!

I got freeze dryer for my chemistry class to do some pressure and water evaporation experiments, I think it is awesome.

For as much as you pay for this freeze dryer, it is NOT worth the frustration. Apparently, they are fully aware of the issue they have with the "vacuum not sealed". I've tried everything and it is just not sealing. I've just wasted 5 trays of food because of this. For this much money used to purchase this, you ought to get your stuff together and fix the issue, Harvest Right!

Love my freeze dryer, super fun and easy to use

When we sold our house for retirement in 2021 I bought a HR medium freeze dryer. Before that purchase I only used a dehydrator or canning, but each of those processes lost so much quality in the food. Now I have been happily drying garden and kitchen meal leftovers for camping trips and future use. We moved to a rural property in 2023 and the FD was in an outside storage bin for 3 years BUT easily started right up again this year. we have only had one issue with the unit and the HR support cleared it up FAST. Thank You Harvest Right for creating this fun and useful tool that captures more nutrients and rehydrates 95% of the food back!