Got a baby co sleeper with mould on the base board, havent been able to contact anyone since march 2024 or get my money back.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Fantastic service and beautiful product! I cannot stop singing praises for this company. We got (free!) international delivery within 24 hours. And the Bassinest is just gorgeous. It adjusts to an... Se mere
Bought this for 5 month old who was swaddled as a newborn and doesn’t sleep well through the night. Lovely soft material, breathable, lightweight and washed lovely. You can wrap their hands in the swa... Se mere
Waited over 2months for mattress to come back into stock ordered and was sent a used returned one.... I contacted company they were very apologetic sent out another from London office as they had agai... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
For over 25 years, HALO’s® mission has been to make safe sleep easier. Known as America’s trusted safe sleep brand, we created the original American baby sleeping bag. Today our HALO® SleepSack® Sleeping Bags and Swaddles are the number one choice of American hospitals, used in over 1,700 nationwide. In addition, our popular HALO® BassiNest® is an innovative bedside cot designed to make safe, close sleep easier.
Kontaktoplysninger
The Light Bulb studio 316 1 filament walk , SW18 4GQ United Kingdom, London, Storbritannien
- +44 (0) 203 735 7569
- europehelp@halosleep.com
- halosleep.co.uk
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Bassinet order
I placed my order a few weeks ago, there were some issues with delivery however the customer team rectified the issue and now received my order.
Looking forward to using the bassinet shortly!
Very happy with sleeping bag
Very happy with sleeping bag. Just what I was looking for. Fast delivery. Great service
Stars & Moon print Halo Sleep Sack for my grandaughter
Brought the Stars & Moon print Halo Sleep Sack (0-6 months) for my new grandaughter Francesca - it looks perfect. She's still too small to use it yet but in a couple of weeks once she has gained weight it will be in use.
Sleep sacks are much safer than loose blankets and she will of course be sleeping on her back in a clear cot space following excellent safer sleep advice from the Lullaby Trust.
Thank you so much.
Halo bassinest
Bought the halo Bassinest swivel crib.
It's swivels which is great, it has a control panel with lights, white noise and womb sounds, volume control and a vibrate with two settings.
The lights a pointless. The vibrate is loud so you can't hear the womb noises. The height is also supposed to be adjustable, which it does but by morning it's slid back down and doesn't stay at the adjusted height.
The side wall comes down when lent on, but doesn't click in to place. So if you aren't leaning on it, it doesn't come down. Not overly impressed for the price.

Besvarelse fra HALO®
Very easy ordering process and delivery…
Very easy ordering process and delivery cannot review item yet until it’s been built when baby due in a few months time
Love these sleepsacks
Love these sleepsacks. Havehad our baby in them since he was 3 months old. He's now onto the last size and I continue to be impressed by them!
Great service
Great service. Super fast delivery. As this is a gift I haven’t opened it yet but looks amazing through the packaging.
Good service
Great service easy to order first time I have ordered Halo great speedy delivery.
What amazing customer service from this…
What amazing customer service from this company. Thank you. Very much appreciated
Fantastic service and product!!
Fantastic service and product!!! I ordered on Friday evening and received the product on Tuesday!
A beautiful sleeping bag I brought for…
A beautiful sleeping bag I brought for my little one Excellent quality and really fast delivery came a day earlier than expected by the courier. Very much recommend HALO.
Great customer service!
I’m an existing customer who already had a halo bassinest. We had thrown the mattress out after poo-xplosion from our son and needed a replacement. While replacements could be purchased easily from the US website, they don’t deliver to the UK and the UK site didn’t have them on. The only other option was to get a mattress made by a company who makes generic mattresses; however this didn’t come with the reassurance of an endorsement from The Lullaby Trust, so I emailed Halo UK to enquire more.
Halo customer services responded within 24 hours and we’re very happy to help. They checked with the warehouse and then confirmed that they had a replacement mattress in stock. I paid for the same over the phone (and it was cheaper than the generic!) and I’ve now received the replacement by DHL within 3 working days.
I couldn’t ask for a better customer experience. Thank you.
I've got my order in only 4 days
I've got my order in only 4 days. It was easy to build the bassinest. I love the color morning mist-its much more beatiful than on the internet. The baby comes in 8 weeks, hope he loves bassinest. It looks comfortable and cozy.
We received the item promptly and in good condition
We received the item in good condition, very quickly! No issues at all
Set up was fairly easy however for a…
Set up was fairly easy however for a heavily pregnant lady on her own I wouldn't recommend. My partner had to help as it was heavy. Looks lovely and can't wait to use when our baby is here
Poor delivery communication
The item was delivered within a week of ordering. The delivery service used was DHL. However, I found their communication poor, advising that the item would be delivered “ by the end of the day”. I would suggest that DHL use text to communicate in respect of deliveries, to save customers missing deliveries. The bassinet is a gift so I have not reviewed that.

Besvarelse fra HALO®
Dette er Trustpilot
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