Absolutely horrendous customer service! You have to wait about 90-12” minutes if you’re lucky just for a customer service agent to come onto the suppprt chat - that’s only to move down 15 position... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
After over 10 years using Gumtree, I’ve finally given up — the platform has become completely unusable. I tried listing a simple, legitimate item — a brand new dolls house from Hobbycraft — and... Se mere
Since the 7th of May I can't access the Gumtree web page while using an ad blocker in Firefox. It just won't work. I can't even log in. Now I'm forced to watch all these very distracting flas... Se mere
Mostly people selling stolen items and or they just don't respond if you make an offer and it's even £5 under for a 50+ items just for people wanting to be scammed if I'm honest. Unfortunately iv had... Se mere
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Rom Baikovs
Listed kittens forsale and ended up…
Listed kittens forsale and ended up paying £21 for the advert, it was reported maliciously and taken down. Tried to explain it was a malicious report and gumtree said they don't get involved with buy/seller disputes. Resisted the advert, they deleted and kept another £21. Absolute scam and can't contact anyone and can't get refunds. £42 lost and still no advert. Wouldn't use again
Terrible place to sell can never sell…
Terrible place to sell can never sell anything on there
Impossible to delete someone’s account. No customer service.
I have been scammed a few times as a results of my ads. People writing nonsense and having to block them.
Once I reached the limit, I decided to delete (not simply deactivate) my gumtree account. That’s when issues arose. Nobody replies. They simply blackmail you. At a certain point I receive a reply from gumtree and felt finally relieved till I read the content: they were talking about a certain pet ads policy and the non compliance of my ads. I am not quite sure what they were talking about as I never had any pet nor advertised any. So I got back to them and said that I need my account to be deleted as I am honestly fed up of having to deal with random people messaging me about my kitchen ware / garden ads. No reply. And the chat simply is never available. A scam. I will copy the ombudsman for consumers on this as I am not too sure it’s legal to keep someone locked on a website when they clearly ask several times to delete their account. Very bad experience.
He was very professional
My experience was great he he turned up at 330am am was very professional would recommend to anyone very professional
FULL OF MOTOR TRADERS GUISING AS…
FULL OF MOTOR TRADERS GUISING AS PRIVATE SELLERS AND MISLEADING BUYERS WHILST GENUINE HONEST TRADERS ARE GIVEN NO HELP WITH THESE VERY DISHONEST PEOPLE THIS SITE IS NOT POLICED PROPERLY AT ALL
Takes no action on fraudulent car ads
Spotted a seller who was selling her car without any mention that it was an insurance write off. Met the seller who blatantly lied to us about the car, wouldnt show their id (driving license) or receipt of purchase.
Reported to Gumtree with full evidence several times, but the ad is still there.
Posted an add then had to pay £2 for it…
Posted an add then had to pay £2 for it to be uploaded then my add was removed for violating the rules i didnt even get my money back
Not sure what's happened with Gumtree…
Not sure what's happened with Gumtree but it's gotten awful.
Any adds I put up get automatically removed so it's unusable. I once paid for an add that was automatically removed too. I can't see any reason why they would have been. Id stick to Facebook marketplace where it's free and less nonsense making it difficult to do what the website is actually for.
Ad is removed and cannot find reason!
My ad is removed and i cannot find the reason, apparantly they email the reason which is a lie.....All they do is keep referring me to " General Posting Policies article." which is nonsense as it doesn't specify the reason my ad is removed.
Wow! I can see why Gumtree has such negative reviews.
Wow! I can see why Gumtree has such negative reviews. had an appalling experience with Buhle from customer "service" who couldn't give a monkeys about helping. Glitch on their website, unable to message people, sent screen shots. no interest in helping me to solve it.
Ridiculous system rules in place!
Ridiculous system rules in place!
I've used gumtree for years, most recent previous usage was about 1 year ago.
Went to place two ads today, and found they didn't appear.
When I eventually found out how to track them found I'd breached "posting rules"
Having contacted their chat service, found that I hadn't so much breached posting rules, but that I was blocked as I hadn't used them recently (obviously 1 year is too long to remain inactive!)
Nothing in "My Account" advised that I was blocked, so it seems just an arbitrary process with no warning to existing users that they are blocked now.
Although blocks are now removed, have to wait a further 48 hours before I can try to post ads again
What a sorry state of affairs, they are happy to block you without warning, but still happy to email you regularly reminding you to use them,
I’ve used gumtree before with no issue…
I’ve used gumtree before with no issue but eventually tried to put 2 adds both paid and they removed them after 5 minutes saying it violated guidelines , they did not in any way , worse is they haven’t refunded the money at all !!!! It’s shocking I’m doing a card reverse .
First class service
Found a car on gumtree. I contacted the seller but unfortunately the car had gone.
But he messaged me to say he was getting another car coming in.
We arranged to meet Bassy picked me up so i could view the car and have a test drive.
Bassy was very honest and truthful with me.
Put deposit down to secure the car.
Bassy picked me up so i could get the car.
Car is a solid, clean car Bassy was honest and truthful which i really appreciated.
Thank you so much Bassy i would highly recommend to friends to contact Bassy.
I would buy another car from Bassy with no problem.
Thank you for all your help.
Such a friendly guy who is just starting up on his own.
We were trying to rent a 1 bed cottage…
We were trying to rent a 1 bed cottage in kirriemuir, we had deposit rent references, and the chap choose to ignore us totally. Like our money was nt good enough hes listed as D his name is Darko. The first property we rented from him smelled of smoke and oil that triggered both our asthma so we asked for accesss to another. It was like our money was nt good enough, we were only allowed to accesss the one that was unsafe for us.... he is listed as D properties are kirriemuir scotland. Be wary as he came across as charming and understanding.
So gumtree you can post free car adds
So gumtree you can post free car adds, UNLESS, You keep posting the same car that you haven't sold, and then you have to pay for that add, even if it doesn't sell and you're a private advertise. And once this has been added to your account you cannot get rid of it. i never knew this about gumtree
I had a very disappointing experience…
I had a very disappointing experience with Gumtree’s customer service. Bulelwa D, in particular, was unhelpful, not knowledgeable, and failed to resolve my issue.
My problem was time-sensitive, yet I was left without any solution, and the chat was simply ended without assistance.
Overall, the service was extremely frustrating and ineffective.
Car part number/date identified as phone number
I am trying to sell The Bosch Front Brake Pads Set (BOSCH PART NUMBER 0986494246) on Gumtree and the ad cannot be posted because Gumtree system says the ad cannot contain phone number. As soon as you add all the compatible part numbers from other manufacturers, it is identified as a phone number [too many figures = phone number]. Many car parts have similar numbers and formats which are necessary to identify the part, so this is very stupid. Even dates and years are identified as phone numbers. A list of models and years like this: "FORD Galaxy Mk2 (WA6) MPV (Year of Construction 05.2006 - 06.2015)" is identified as phone number and the ad won't be posted!!!
Repeatedly cancelled my ads
Repeatedly cancelled my ads, lame reasons given. Paid £3.99 for a higher profile ad, unable to contact anyone within customer services, (you try and see if you can), spent ages trying to contact someone and send a complaint, all to no avail. Have lost my money and failed to list my ad. This was a big con and a massive waste of time. No wonder Gumtree has such an appalling testimony on TrustPilot, it seems I'm not the only victim their sharp practice and poor communication set up.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








