I recently ordered a 'bundle ' deal which included a candle. I picked the candle I wanted but was mistakenly delivered the wrong fragrance. Contacted gruum who apologised and said they would send the... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The order was delayed initially due to unexpected high demand. When it did arrive the face wash had leaked in the package and also ruined the soap bar. However when I contacted customer service they h... Se mere
Virksomheden har svaret
Customer service is outstanding as always. Had a razor subscription for near a year before putting on hold for a bit, the service is customisable. Start and stop as needed, and all the time t... Se mere
Virksomheden har svaret
Great products, no chemicals, not tested on animals, always have offers on, but best of all is customer service, they're prompt friendly +go the extra mile. Anything I've bought scented is AMAZING. My... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
grüum is a young British brand that’s on a mission to make skin, hair and self care products that are kind to you, and the world we share. We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.
Kontaktoplysninger
Unit 17, Hillgate Business Centre, Hindley St, SK1 3AU, Stockport, Storbritannien
- support@gruum.com
- gruum.com
4,7
Fremragende
7 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I am so happy with the many products…
I am so happy with the many products I’ve received. I feel there is so much care taken in this brand. I really like what they stand for.
19. august 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Lisa,
Thank you so much for your lovely review! We're delighted to hear how happy you've been with your products. We're grateful for your support.
Warm regards,
Mikaela
Team grüum
Speedy response
I accidentally double ordered because the payment page just sat there buffering instead of going through so I reloaded and re-entered the order instead. Minutes later I saw two order emails in my inbox. So I used the chat assist option to explain what had happened and received a prompt reply and the very next day one of the duplicate orders had been refunded and confirmed by email. Apart from that, I like the products and if you time it right you can get a nice stash at a good price!
18. august 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Danny,
Thank you for your review! We're so pleased we could get everything sorted quickly for you, and it's great to hear you've been enjoying our products too. We really appreciate your support and kind words.
Warm regards,
Mikaela
Team grüum
I would highly reccomemd the tan…
I would highly reccomemd the tan extender especially now its summer it really has moistured and highlighted my natural tan I was quite shocked i really didnt expect the incredible results! I look like a greacian goddess 🤣
18. august 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Sophs,
Thank you so much for your fantastic review! We're thrilled to hear the Tan Extender exceeded your expectations and helped you make the most of your natural glow.
Warm regards,
Mikaela
Team grüum
Good products and excellent service
17. august 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Jane,
Thank you for your review! We're so pleased to hear you've had a positive experience with both our products and service! It means a lot to us.
Warm regards,
Mikaela
Team grüum
Grüum foot cream
I bought the Grüum foot cream. I love how it leaves my feet feeling cool and silky smooth. Definitely a repurchase for me.
15. august 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Susan,
Thank you so much for your lovely review! We're delighted to hear you're enjoying the foot cream and the results it's giving you. We really appreciate your support!
Warm regards,
Mikaela
Team grüum
The soaps are excellent
The soaps are excellent, especially the shampoo soap. My hair gets greasy at the roots and dry at the ends, but I could leave my hair longer inbetween shampoos. My only bad point is the only soap with a mark is the face soap. I know there are square and round soaps but would be useful to differentiate between them in the shower.
17. august 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi R Buxton,
Thank you so much for your review! We're delighted to hear you've been enjoying our products. We also really appreciate your feedback about distinguishing between the different soaps. Suggestions like this are incredibly helpful, and we'll be sure to pass it on to the team.
Warm regards,
Mikaela
Team grüum
Great producers shampoo and conditioner…
Great producers shampoo and conditioner bars amazing great lather on shampoo bar and conditioner bar keeps my hair soft and shiny
1. august 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Carol,
Thank you for your lovely review! We're so pleased to hear you've been enjoying the shampoo and conditioner bars. It's great to know they've been working so well for your hair. We really appreciate your support!
Warm regards,
Mikaela
Team grüum
This summer we used the facial…
This summer we used the facial sunscreen and aftersun block. Both products leave your skin feeling great. My daughter over did the sun and so used the aftersun block, it smells amazing it helped calm down the burning and redness and left her skin feeling lovely and soft.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Tracy,
Thank you so much for sharing your experience! We're delighted to hear that our sun care products helped keep your skin feeling great throughout the summer. We really appreciate your support and feedback.
Warm regards,
Mikaela
Team grüum
Great company in everyway
Have been using grüum products for yrs, and they are excellent. My hairdresser always comments on the great condition my hair is in. Having dealt with the customer service side of things recently, I can say they are as good as their products, really helpful, prompt and go the full mile.
13. august 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Jenny,
Thank you so much for your continued support over the years! It's wonderful to hear such positive feedback. We really appreciate your kind words and support.
Warm regards,
Mikaela
Team grüum
Excellent products and excellent service
Grüum have lots of natural goodies for your hair, skin and body. I’ve bought their soap bundles and hair shampoo/ conditioners for a while now. I would never go back to heavy chemical products again. Highly recommended. Today I ordered from them and realised there had been a glitch, as my order duplicated. Customer service were very quick to cancel the duplicate order for me and my payment was back in my account within minutes. Thank you Grüum.
15. august 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi JoT,
Thank you so much for your kind review and continued support! We're delighted to hear you've been enjoying our products and that our customer service team could step in quickly to help when you needed us. Your recommendation means a great deal to us, and we really appreciate you choosing grüum.
Warm regards,
Mikaela
Team grüum
I love the aromas of their room…
I love the aromas of their room fragrances, candles and diffusers. Every room in my house smells amazing now! I also love the travel size skincare - perfect for taking on holidays. Customer service is great too.
17. august 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Jackie,
Thank you so much for your lovely review! We're thrilled to hear you're enjoying so many of our home fragrance products, and that they've helped make your home smell amazing. We really appreciate your support!
Warm regards,
Mikaela
Team grüum
I have always had trouble with my skin…
I have always had trouble with my skin and had to use electric razor for years. These products and the customer service have been absolutely brilliant and I would recommend to everyone!
17. august 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Iain,
Thank you so much for your lovely review! We're delighted to hear that you've had such a positive experience with both our products and customer service. It means a lot to us that you'd recommend us, and we really appreciate you taking the time to share your feedback.
Warm regards,
Mikaela
Team grüum
This is a great small business selling…
This is a great small business selling amazing products. Every purchase has been awesome, whether it's skin care or hair products, delivery/packaging is faultless and customer service is brilliant
17. august 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Jane,
Thank you so much for your kind words and support! We're delighted to hear you've had such positive experiences with us across our range of products, and that our delivery, packaging, and customer service have all hit the mark. Reviews like yours mean a lot to our small team.
Warm regards,
Mikaela
Team grüum
Fantastic products and good delivery…
Fantastic products and good delivery times. Well worth purchasing.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Mark,
Thank you for your wonderful review! We're so pleased to hear you've had a great experience with both our products and delivery. We really appreciate your support and recommendation.
Warm regards,
Mikaela
Team grüum
Great customer service
I've used Gruum for years and had always been happy with the products. I recently had a problem with some bottles of Kare moisturiser - I contacted Gruum and they sent out replacements.
14. august 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Dan,
Thank you for taking the time to leave us a review and for being such a valued customer. We really appreciate your continued support and are pleased we could help when needed. Your feedback means a lot to the team!
Warm regards,
Mikaela
Team grüum
GRUUM SOAP
I bought a sample of gruum charcoal exfoliating soap with orange extract. I loved it so much it is now my go to soap. It not only cleans my face it feels as though my face is bright and fresh.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Karen,
Thank you so much for sharing your experience! We're thrilled to hear you are enjoying the Charcoal Soap. It's wonderful to know you're loving how clean, bright, and refreshed it leaves your skin feeling.
Warm regards,
Mikaela
Team grüum
Excellent products and Customer…
Excellent products and Customer Service. I have bought many gruum products over the years and found them excellent. I recently had a hitch with an order and the lovely Ana from Customer Service sorted it out very quickly.
I can thoroughly recommend gruum to everyone!
12. august 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Jackie,
Thank you so much for your continued support over the years! We're delighted to hear you've been enjoying our products, and it's wonderful to know that Ana was able to get your order issue sorted quickly. We really appreciate your recommendation and your kind words.
Warm regards
Mikaela
Team grüum
Slow delivery and disappointing…
Slow delivery and disappointing products. Ordered a starter pack , tiny bottles and ordinary razor. Would I order again, no.
14. august 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Ian,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations. We really value honest feedback as it helps us improve.
We'd love the opportunity to look into this further and see if there's anything we can do to help. Please reach out to us at support@gruum.com with the subject Trustpilot Review, and our team will be happy to assist.
Warm regards
Mikaela
Team grüum
We get the Seasonal Roll On set and are…
We get the Seasonal Roll On set and are very happy with the products.
Quality was excellent and delivery as advertised. We will certainly be using Gruum again.
9. august 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Leo,
Thank you so much for your lovely review! We're delighted to hear you're enjoying the Seasonal Roll On Fragrance Set and that you were happy with both the quality of the products and the delivery experience.
Warm regards,
Mikaela
Team grüum
Great products
Great products. Loved everything I have tried. Great customer service and communication too. My daughter and I have purchased a number of different products and have loved them all. Also packaging is good, love the plastic free stuff in particular. Also great for travelling as the wash bag and shampoos /deodorants in cardboard were light and easy to fit in a rucksack for travelling light.
14. august 2026
Uopfordret anmeldelse
Besvarelse fra grüum
Hi Tomo,
Thank you for such a lovely review! We're delighted to hear that both you and your daughter have enjoyed so many of our products.
We really appreciate your kind words about our customer service and communication. Thank you for your support and recommendation!
Warm regards,
Mikaela
Team grüum
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.