Morrisons Supermarkets Anmeldelser 

Can't rely on your delivery been on time ,quality of food is hit and miss

Poor stock with empty shelves, don’t bother with delivery system, your lucky to get half your shopping. Greasy cafe terrible quality

We visited Morrisons, Newport town centre today. Very happy with the store, particularly with your butcher, Brendon on the meat counter. I wanted one pork chop on the bone. There was none in the meat shelves or on the counter. I asked Brendon if they had any, he was happy to go out the back and get a joint, then cut me the perfect chop. Please commend Brendon for his excellent customer service.
The chop was delicious by the way.
Kind regards, Penny, A happy shopper.

Morrisons Crowborough - Brilliant!!
Staff are helpful, always well stocked and clean & during hot weather they have free bottles of water, in case you are overheated etc - honestly above and beyond I would say xxx

Order Reference: 1721300403418
I ordered a shop for some urgent bits for a BBQ from morrisons now, not only did it arrive two hours late, the driver accidentally gave me the order from a completely different store! (Tescos)

I have called twice and both times i’ve been told I have been refunded. Checking the app i believe this has not been the case.

If you are unable to resolve this you leave me no choice other than calling my payment provider to reverse the charge.

Response to the request for further information

I am happy to provide further details because this review is based on my own personal experience at the Morrisons supermarket on Parkhills Road, Bury (BL9), near the traffic lights on Manchester Road.

The incident described in my review occurred when I visited the store to drop off a Yodel parcel. I was also recording material for my YouTube channel using smart glasses. I personally witnessed an elderly Asian customer asking about the price of an item. I observed the interaction between her and the two members of staff referred to in my review, and I was concerned by what I witnessed. I have retained video evidence relating to the incident.

I also personally experienced difficulty when attempting to drop off my Inpost/Yodel parcel. The member of staff appeared to attempt to scan the parcel label, but the scan was unsuccessful. I then offered the QR code on my phone, and I again observed an apparent attempt to scan it without the parcel being accepted. I subsequently raised the matter with Yodel and provided the relevant evidence.

I stand by the substance of my review and do not wish to withdraw it. I am, however, happy for Trustpilot to distinguish between statements describing what I personally witnessed and any general comments or opinions expressed in the review.

If Trustpilot believes that any particular statement in my review breaches its review guidelines, please identify the specific statement and the relevant rule rather than removing the entire review on the basis that further information was requested.

My intention is to give an honest account of my experience as a customer. I am providing these additional details in good faith and would ask that the review be retained on that basis.

I have contacted customer services a couple of times over the last few years, and they have sorted my issues out quickly and fairly. At the moment, I have reported something to another supermarket that has been awful to deal with, and I realised how good Morrisons is. So I came to give the review.

Putting the name Portuguese Custard tarts on it certainly does not make them taste anything like Portuguese Custard Tarts! Very dissatisfied with them overpriced for cheap fakes!

I would simply urge everyone to never, ever shop with Morrisons online.

You think it will be convenient, but your delivery just doesn't arrive, they don't let you know, they don't re-deliver, nobody can get through to the stores including their own staff to find out what the hell is going on. Then they expect you to wait around for 5 hours just in case it turns up.

It's absolutely unbelievable treatment.

Customers have escalated complaints to the CEO's office but he doesn't answer. Even store managers have raised issues to their own CEO's office on behalf of customers, but he doesn't even answer his own store managers.

Run. Never shop with Morrisons. Seriously, it's just not worth the agony.

Reply to Awn: Your feeling sorry that you have heard about this experience is a self-indulgent focus on your own hearing experience that I literally couldn't care less about.

You Awn won't do anything - or wouldn't be allowed to - because even your own Directors don't give a damn and do nothing.

So I didn't write this review to hear about how sorry you feel for yourself to hear about bad experiences, nor for you to do anything. I wrote this as an accurate review of my experience and to warn everyone - don't shop with Morrisons.

Visited my local Morrisons today and found that their lovely doughnuts were back. Well done Morrisons. Proud of you all.

Morrisons in Birmingham is the worst in the UK. Their spoiled drivers have no manners or skills to do the job. One driver complained he couldn't find the number, another one couldn't be bothered crossing the street, delivering to a door and even complained to me (a customer) because HE was late with his deliveries he should have been at home! To add to this he even damaged some items. This kind of treatment I have nowhere faced only in Birmingham.

Who owns ---------

Ownership of Motor Fuel Group

Motor Fuel Group (MFG) is owned by the private equity firm Clayton, Dubilier & Rice (CD&R).
Background on Ownership

Acquisition Date: CD&R acquired MFG in July 2015.
Initial Investment: The acquisition was valued at approximately £500 million.
Growth Under CD&R: Since the acquisition, MFG has significantly expanded, including a major acquisition of MRH in 2018 for £1.2 billion, which added nearly 500 stations to its network.

This ownership structure has allowed MFG to grow into the UK's largest independent forecourt operator, with a focus on both traditional fuel and electric vehicle charging infrastructure.

Ownership of Morrisons Supermarket

Morrisons supermarket is currently owned by the private equity firm Clayton, Dubilier & Rice (CD&R).
Acquisition Details

Date of Acquisition: October 2021
Acquisition Value: Approximately £10 billion, including debt

Company Overview

Founded: 1899 by William Morrison
Headquarters: Bradford, England
Number of Supermarkets: Approximately 497 across the UK
Market Position: Fifth largest supermarket chain in the UK

Morrisons has undergone significant changes since the acquisition, including financial restructuring and strategic shifts to improve its market position.

Ownership of Morrisons Convenience Stores

Morrisons convenience stores are owned and operated by Wm Morrison Supermarkets Limited. They operate under the "Morrisons Daily" brand, which includes both company-owned and franchised locations.
Types of Ownership
Ownership Type Description
Company-Owned Stores directly owned and managed by Morrisons.
Franchised Stores operated by independent retailers under the Morrisons brand.

Morrisons has been expanding its convenience store format, with a significant number of these stores being part of a growing franchise model. This approach allows local shop owners to convert their stores into Morrisons Daily franchises, enhancing the brand's presence in local communities.

Having broken my promise from 2 years back never to set foot in morrisons shop in wiallis Avenue Parkwood maidstone. I needed a urgent amazon delivery so arranged next delivery, Did I get it NO because the bloody post office that is never open, wasnt open yet again and again. I assumed as was by the cash desks I could get it, no, as they were short staffed ! there was only me in the shop, I assumed stupidly as it was amazon I would be able to collect it ok without the post office being involved. I stopped using the shop as many others have, as they never seem to have what you want, it's run out or hasnt been delivered, or if its vegetable stuff either nothing or its rotten, I went round 4 days in a row to be told the milk hasnt been delivered. "Thats it I thought Never again" might be local but useless. To add injury to insult the post office again was closed just now. needed some bits and post a recorded letter, Mmmm that didnt happen, 10 days ago I decided to email Head office, No address for that !! so emailed customer service, I had a email back asking can I clarify whats wrong, It was perfectly laid out so now, not only can they not read or write or both, heard no more even though I replied and asked can you not read !!, these companies wonder why they are going bust, as a former Director I would never have accepted this absolute disgrace, just shut the shop its useless anyway, at least people will know where they stand,unlike the morrisons superstore around 1.5miles away Brilliant.

I when too morrisons yesterday in Darlington and bought 1 onion cost me one pound 32 pence.
And two bananas one pound 62 pence.
We was thinking about going back to morrisons for our weekly shopping but at these prices they have no chance.

Whilst complaining to Morrisons about a petrol forecourt experience I'm told and advised there forecourts are nothing to do with Morrisons but MOTOR FUEL GROUP and it's nothing to do with them which is fair enough but ultimately all the products, fuel, air, jet wash and car wash etc come under the banner of MORRISONS in my opinion. So not only has my own experience of being ripped off at the forecourt left a sour taste in my mouth it would also seem their are many other customers who have similar experiences at their forecourts when looking at trustpilot reviews...I've never been so disgusted by a company MOTOR FUEL GROUP in my life who are an absolute disgrace. So not only will I never use a MOTOR FUEL GROUP forecourt ever again but Morrisons have now lost a customer.

I don’t know why my wife shops at Morrisons Sheppy, it must be convenient, just tok out some pak Choi and it’s rotten, unusable, this is every week, she was away recently and I went to Sainsbury’s, my god what a difference, food tasted so much better and was so much fresher and only a little bit dearer, please put a Sainsbury’s on Sheppy, Morrisons are dreadful, just a update, they want my email, telephone number, reference number, receipt, barcode, really just sort it out, this week picked up a pepper, little bit of pressure and my thumb pieced it, again rotten, as I said, a problem every week, my neighbour calls it rottonsons 😂

The pork chops you are selling are the toughest most unflavoursome meat i have ever tasted inedible what's happening to Morrisons disgraceful do nor buy any of there meat products i bought bacon gousons last week if you cooked them for a week they wouldn't brown go to sainsbury or aldi much better quality terrible

I attempted to use the car wash. It was broken. I asked for a refund and was told I would have to email a separate company. I did this only to be told that it was 'nothing to do with them' and to try a different email address. I have now tried three separate email addresses only to be told on each occasion it's 'nothing to do with them'. Customer's should beware of using the car wash at Morrison's and if Morrison's are going to affiliate themselves with other companies and allow them to operate at their supermarkets and petrol stations then they should take responsibility for the customer's experiences. Not being able to get a refund on site is sharp practice in itself but to get no refund at all no matter what you do or who you email is fraudulent. They work on the theory that you will give up because it's only a fiver or a tenner. But that's a lot of money to some people. I will never shop at Morrison's again and I don't buy petrol or use their car wash any more for obvious reasons. God Awful!

It was are golden wedding. Order food platters from Morrisons. The order was given Morrison’s on the Monday. They say they need 4 days notice. They waited till the Saturday morning the day of are party to say they could not supply them. Will lots of guests arriving there was no food. The whole family had to rally round making sandwiches. My husband and I are housebound and old pensioners. We were very upset as it nearly spoilt are day. Don’t count on Morrisons

We were later than hoped arriving on holiday so were going to miss the first half of our delivery slot.
We phoned Customer service and went to collect it at the store instead.

The cafe staff were really friendly and got us fresh milk.

When at Customer Service, I asked if we could send back some of the grocery items we didn't need, Tom (Manager) was very helpful and generous, offering us a gift card worth more than the items we no longer needed.

The lady on Click and Collect was equally generous and trying to help. We were glad we'd brought big bags with us!

We were grateful for the generosity of spirit down to us, especially given the less than ideal circumstances we had found ourselves in.