Morrisons Supermarkets Anmeldelser 

We recently placed an online order on Morrisons. We had received a £10 off £60 voucher and thought we would see if we could use that. However, frustratingly, items kept being out of stock or unavailable- we used to purchase Richmond Roast Chicken Sausages from Morrisons and these are no longer sold by Morrisons. We also saw they had three Lipton Iced Tea flavours, but again they were out of stock. In the past we purchased a larger box (65 washes) of Fairy Non-Bio Powder, but there seems to be only a smaller number of washes box. After eventually working out that we would not be able to make an order of £60 (due to unavailable items and out of stock items), we looked to make an order of £40 (to make the delivery target). We chose a delivery date and time. We were very excited to get some of our order items especially, as we had chosen to try the Morrisons new chocolate bars and their Peach Melba Ice Cream Bars. We had also chosen various bits for our local food bank. When the order arrived, we learnt that the Peach Melba Ice Cream Bars were not available (extremely disappointing! We didn’t keep the substitution), some Darkmilk Cadbury was unavailable (again disappointing, but we kept the plain Dairymilk substitution) and we discovered a couple of cans of the tins of custard were damaged (one of which was completely squashed and we returned that one).

We will say that the delivery driver was friendly and helpful.

Overall, the placing of the order and then even receiving our order was not the best experience.

(Order placed 2nd August, delivery date was 3rd August).

FORMAL COMPLAINT – MORRISONS NOW SERVICE

I am making a formal complaint about my recent experiences with Morrisons Now because, quite frankly, the level of service I have received is completely unacceptable.

I have used Morrisons on and off for several years and have generally been happy with the supermarket. However, since starting to use Morrisons Now, I have experienced one problem after another, and today’s delivery has been the final straw.

My first Morrisons Now delivery involved a driver who was extremely rude and confrontational towards me over the telephone. He dumped my shopping on my doorstep without even properly notifying me that it had been delivered. When I spoke to him on the phone, his manner was completely unacceptable and I felt verbally abused. There was no apology and no attempt to provide any reasonable customer service.

I was then given the excuse that Morrisons Now uses third-party delivery drivers. Quite frankly, that is not my problem. I am ordering and paying for a Morrisons service, and therefore I expect Morrisons to take responsibility for the people delivering its customers’ orders.

The next delivery was also unacceptable, with the driver telling me that he couldn’t understand me. Again, I was simply trying to communicate with someone delivering my shopping.

Then today, Morrisons Now managed to deliver an entirely different customer’s order to me.

I had ordered items including a baguette, olives, salmon and wine. Instead, I received somebody else’s shopping, consisting of children’s food such as Kinder, popcorn and crisps.

What on earth is going on?

I contacted Morrisons expecting someone to actually resolve the situation, only to be told that there was nothing they could do, that I could not contact the driver and that I simply had to wait for a refund of approximately £40.

That is not customer service.

I have paid Morrisons for a delivery service. I should not be left without the food I actually ordered because Morrisons’ delivery system has failed. Nor should I be expected to simply accept that the only solution is to wait for my money to be returned.

I also find it completely unacceptable that I am repeatedly being referred to third-party drivers as though this somehow absolves Morrisons of responsibility. If Morrisons chooses to use third-party companies to deliver its customers’ orders, then Morrisons needs to ensure those companies meet the standards expected of Morrisons customers.

At this point I have experienced:

• A driver behaving aggressively and verbally abusing me.
• Shopping being dumped on my doorstep without proper notification.
• No meaningful apology.
• Being told that the driver is a third party.
• A further driver saying he couldn’t understand me.
• And now, my entire order being replaced with somebody else’s shopping.

This is an absolute shambles.

I have been a Morrisons customer for years, but Morrisons Now is rapidly destroying my confidence in the company. I should not have to worry about whether my shopping will arrive, whether it will actually be MY shopping, or whether I am going to be spoken to disrespectfully by the person delivering it.

I want this complaint escalated and properly investigated. I want to know why the wrong order was delivered, what checks are in place to prevent this happening, why customers are unable to contact the delivery driver when there is a problem, and what action Morrisons is taking regarding the conduct of the drivers involved.

Most importantly, I want Morrisons to take responsibility for the service it is providing rather than hiding behind the fact that third-party drivers are being used.

I have paid for a service and I expect that service to be delivered properly.

At the moment, Morrisons Now is failing spectacularly.

I expect a proper response to this complaint and an explanation of what Morrisons intends to do to put this right. Simply refunding my £40 is not an adequate resolution to what has become a repeated and unacceptable failure in customer service.

Mis-representation of goods. You will see on this site loads of negative comments about the Kenco new 190g jars of coffee. A few days ago I brought to the attention of 3 members of staff the new 190g size jars of Kenco coffees were still described on the shelf stickers as 200g and were mixed in with the original 200g type jars. Went into same store 3 days later and old 200g jars gone but shelf stickers still describing new 190g as 200g. Pretty sure this is against the law.
Newcastle-under-Lyme goose street.

Leamington Spa store:
Sat 8th. Aug. Around 2.30pm.
The cashier at the cafe forgot to ask me whether I had a Morecard: Result was that I needed to go to customer services to get the points adding. There was a sizeable queue. So, I went back to the cashier and asked if he could cancel the sale and then put it through again. Needed a manager for that. 5 minutes later we managed to cancel the sale and start again. All good.....Nope.

On both orders, I'd ordered a beef burger. So we sat drinking our coffee & Tea and no sign of the hamburger. 20 mins later. I ask another cashier what has happened to the food I ordered?

I was told that they hadn't got any hamburgers and she was suprised that someone hadn't told us. This time without a manager, she refunded the money for the food.

I somehow don't think I will ever return to this Morrisons cafe again. (It ran like clockwork on a Saturday before though. The previous employees that ran the cafe before. Very helpful indeed and nothing was any trouble.)

You service is very poor I asked you colleagues for product he men,s was angry with me

I would give less than one if I could. Expensive items were missing from my order and they are refusing to refund. I’m down £50

Order reference 1523391400057
Sent an online order but did not receive a code and driver would not leave Order. Driver did not speak any English I could not understand him and he could not understand me . My daughter has checked my emails. We can find no trace of a code.
Customer service no help just told I could re-order and add to order. No thanks
I am disabled, housebound and a regular online shopper with Morrisons or I was. I expected more from Morrisons I think l’ll look elsewhere in future for my shop.

Morrisons would have many more customers I feel if their online system was changed and their supermarkets stocked with goods that the online service tells us it is available.
My closest Morrisons is over 6 miles away i do not want to make a journey there if the item is not in cos then I have to travel 6 miles back and another 5-6miles to my next Morrisons. I called customer once before and a gentleman was very helpful this time however cust service they were not very helpful. They put me through to online services we got cut off 2 times so by now I am getting a bit fed up.
According to Morrisons website they sell the food my old 16.5year old dog needs and has it on a very good offer.You can understand then why i am very keen to get it. Actually purchasing this from a shop seems to be very challenging almost impossible. It’s a shame as I was hoping to use these to get away from tescos. I must say though the last lady I spoke to at online services was very helpful. Why with all the modern technology can’t Morrisons tell me which store has it in like Tescos can?

Here we are again
I am writing this review on behalf of my elderly mother
Online order meant to arrive today but got a message to say they were running 5 hours late. Then an email to say they were short of delivery drivers but order would come between 10pm and 11pm. An absolute joke this supermarket is. I had the same problem a few weeks ago with them. My mother has sat up far too late waiting for them
Hopefully she will be like me and never use them again. I won’t even go in a Morrisons store now
No point in phoning and you get no compensation from them
Useless pathetic company !!!!

Shopping arrived 24 hours late. Not good enough. Why do you never give compensation ? We are totally done with Morrisons. It’s Tesco and Sainsbury’s from now on
You always ask for more information to make it look like you are interested but you never follow up

As a large business you are a joke

I did an uber order (Morrisons Daily Sandbach) specifically for baby wipes as it was 8pm my baby daughter was in bed and we ran out with no way of getting more for when she woke up. I did the order, side tracked and forgot to add them in. Rang the store and spoke to Jack, he went above and boyond, rang management and then personally paid for my baby wipes and gave them my uber driver with the order to bring, his approach on the phone, his attitude and actions blew me away, may only be a pack of wipes but the gesture after a very stressful day and how he spoke to me made me cry!! He is an absolute credit to the store and Morrisons, I hope Morrisons reads this and gives him the praise he deserves as he embodies everything there possibly is in customer service! You are doing an amazing job Jack. We need more of you in the retail environment
***Additional note - Received my order and they had to substitute a couple of items, so Jack left a personal handwritten note in my bag:
“Hi, we’re sorry we are missing some of your items, we have substituted best we can, have an amazing night. Jack”
This further reinforces my previous comments!! Keep being you Jack, you have brightened my whole day with your kind actions***

I bought an apple gift card twice now from Morrisons..it went through check out, I paid the amount for the card,receipts etc given but the card seem to have been used already ...as the card apparently before selling to me.
It has happened twice now.
But Morrison said we only sell the card and nothing to do with us if it wont work!
So I should get in touch with Apple.

Had a sad and sensitive matter I desperately needed help with but the poor customer service people were unable to be of any help very poor service indeed shame on you Morrisons. I was told the area manager would call me back the matter is sorted out now but at the time I really needed help this was on friday the 7 th that I needed fast assistance and it never happened.

I have had an issue regarding a delivery. After 4 emails,and a acknowlegement email stating (we will reply in 2-3 days) i am still waiting after

Met at Morrisons , Worthing at 9.30 am prior to long hospital appointment . We had arranged extend time through JustPark to leave one car at Morrisons.

Had time for a break and refreshing drink at restaurant before going to hospital.

On our return just before 13.00 hrs we booked our three lunches through the display screen and expected to leave the restaurant by 13.30 hrs before our JustPark booking expired.

Good points to the Customer Service desk that arranged for our Just Park time to be extended when we advised our restaurant order had yet to be delivered to our table.

Worst ever customer response was from the waitress we asked how long it would be before our order arrived.

That response was that we would have been told there was a forty minute delay in serving the meals we had ordered.

That was not true. We had collected our table number display card and paid on screen for what we thought should be a reasonably fast food delivery.

All a very distressing experience for two people over eighty years of age.

Thanks to the young daughter who demanded to see the restaurant manager.

A refund was made but we of course left hungry and upset we did not have time to relax before our journey home.

Failed Delivery - booked between 19:00 and 21:00 hours. Updates all positive - your order has been packed and is in its way - your delivery in delayed but it is still on its way - and then I received a text to say the order is now cancelled at 21.10.
Appalling service and customer service said nothing they could do! Terrible

Oh dear. I booked a Morrisons Now delivery this morning at around 9.50. I received an email saying the order had been picked and that “our delivery partner“ would be in touch with tracking information et cetera by phone or on their app. But who is this partner - which app should I be looking at? However the long and short is, having waited all day for this one hour delivery promised by Morrisons Now there is still no delivery and no information. I’m sure that they will cancel this order at some point in the future, but we have wasted all day waiting for it. Morrisons, if you’re reading this, it is Order Reference: 1996329287085. This is the second time I have been badly letdown by Morrisons, previously for a family house weekend in a rented house I had made a very large order and it was cancelled at the very last minute, leaving us suddenly without food.

Addendum: As predicted, received an email from Morrisons the next morning saying ‘order cancelled’. No explanation, no apology. I will never use them again.

What has happened to Morrisons it’s really gone downhill went in the one in Skegness and the market street is abysmal what’s happened to the counters there’s no choice there is nothing cooking everything is bagged up no chickens cooking no pies snacks the fresh prep is no better no made up salads or sandwiches
The cafe is vey understaffed 2 women when we went one cooking the other doing everything else it’s such a shame Mr Morrison will be spinning in his grave

Supermarket doesn't care about delivery driver's they also don't care about providing good service for the customers that are ordering via just eat, uber and deliveroo. I'm a delivery driver and this afternoon I waited for a delivery for approximately 15 minutes and when the girl came up she informed me that they were prioritizing Morrisons Now deliveries over any other partner and that she had been instructed to do this by the warehouse manager. I think this is disgusting behaviour not only does it delay the customer getting there order it also deliberately delays the delivery driver it also effects our statistics and the money we earn. All staff regardless gets paid as soon as they arrive but delivery driver's only get paid if they deliver so I for one will never accept a delivery again from Morrison

Today we visited Morrisons and had an experience that left us reflecting on what good customer service really means.

We wanted to buy a 12 kg bag of restaurant charcoal displayed on the lower level, but there was no price shown. I went upstairs and asked a member of staff if they could check the price. I was told they couldn't do so without a barcode and that I would need to go back downstairs to get one.

I then asked another member of staff. At first, they also said they needed the barcode, but after a moment they kindly asked a colleague for help. Unfortunately, the colleague returned with the price of a different, smaller bag that already had a price displayed. They then had to go back downstairs again to photograph the correct barcode.

While we were waiting, we spoke to a lovely member of staff who was sorting a trolley full of items. She explained that they should have been put away two days earlier. During our conversation I remarked that if humans stop providing genuinely human service, we cannot be surprised when technology and automation begin replacing those roles. People do not value human service simply because it is done by a person; they value it because of the care, initiative and kindness that only a person can offer.

The final disappointment came when my partner, who is 70 years old, asked if he could borrow an empty trolley that was standing nearby so he could take the 12 kg bag upstairs to the checkout. At first the answer was yes, but then we were told to use the trolleys downstairs instead. Unfortunately, we didn't have a £1 coin to unlock one, so he had to carry the heavy bag up the escalator himself.

This review is not about a missing price label or a trolley. It is about opportunities to show kindness. A little flexibility and common sense could have made the whole experience much easier.

Perhaps there is a lesson here for all organisations. Procedures are important, but they should never replace humanity. The greatest value a member of staff brings is not simply following a process, but recognising when someone needs a little extra help. In an age when technology is advancing rapidly, kindness, empathy and initiative are the qualities that make human service truly worth preserving.

I'm having to come here and write a review because Morrison's fail to publish my reviews on their site and I have noticed them removing negative reviews by other people. I noticed a review that mentioned that the Morrison's ready meals are made with chicken from Thailand so I added my own review, stating how bad that is for the welfare of the chickens, and for the quality of the meals. Morrison's not only failed to publish my review, but took down the other review I had read which alerted me to read the very small print on the label. Ignore the reviews on their website, they are not authentic, and genuine reviews are not allowed. Such a shame because the drivers and staff are excellent. One star for failing to let me comment on your use of imported chicken from Thailand!