GreatArt Anmeldelser 330

Placed an order for 3 small items on 18/03/2021 and it is now a month later and I still have not received my items. Really terrible communication from the customer service team; I am having to email them for updates about where my order is (which are usually unhelpful and consist of blaming the courier). I honestly don’t think there’s an excuse for a delivery taking this long. Also in the time my order was placed then apparently lost (?) an item I ordered went out of stock so I had to choose a different item instead. (I don’t know if it’s as good as the original item I wanted as my order still hasn’t arrived!) Do not order from this company - find your supplies elsewhere.

Been going here for a good couple of years now, the customer service is great! I'm able to find pretty much any art supply I need and the staff are more then kind enough to help if I can't.
A wide variety of products so I'm able to try different options, and it's fairly easy to find where it would be in store!

Been shopping for about 3 years now, and any problems I had, were dealt with with dispatch and with kindness, both online & at the London store. I go to the store just too relax most of the time, enjoy the events they have, & I end up getting something as I always find something new or that I need. More fun, please, that is GreatArt, for me.

Ordered 30th March. Still not received items and no one has bothered to reply to my email. Disappointed. Would not recommend this company for online purchases. Can't rate quality of the products as am yet to receive!

Despite several unanswered emails on the whereabouts of my order placed a fortnight ago, absolutely nothing back from them. They are not even answering calls! They are deleting negative posts from the FB account. This is the WORST company I've dealt with in years. Now in the process of getting my money back from them and believe me Great Art I will SUE you if it's not forthcoming!!!

Ordered from them a few times. Well priced products and arrive soon after ordering.

Ordered from here no problem. Great quality products on offer here, and customer service really helpful.

I love GreatArt. It has such great offers and again this month in April and May there are lots of exceptional offers. As a fan of Senellier products, especially their oil pastels, of which I have a whole set now in large pastels, and their honey-based watercolours, which greatly improved the quality of my work leading to prizes. If you need a good service and prices that you can afford this is the company for you. The "I Love Art" products are of great quality and trustworthy.

I emailed several times about my bday discount but got left on read. Finally I bought without a bday discount code.When I saw my parcel was dispatched, I clicked "track shipment", there was nothing but showing merely the content...I don't even have a delivery order no.I was quite fed up with your service indeed

Ordered paper on 26 March and two weeks later still waiting for order and any response from the company.

I really do not know why Great Art has only been given a few stars. Its a fabulous store for artists. Its stock covers just about every art form that you can think of. The staff at Shoreditch are really friendly and helpful. I use Great Art wooden picture frames which really do complement my art work.
I am so looking forward to Great Art opening next week as I will be on their doorstep the minute they open.

This is the second time I'm ordering something from Great Art and this will be the last.
I understand this is a difficult time, but what I went through and the lack of understanding is beyong crap.
I ordered a few items for about £100. I already knew their delivery was long and it's stated as such when you order, so I waited. The delivery didn't come on the expected time. I contacted them, they said the carrier had delays and it will be with me in 3 days.
I waited and still nothing.
So I contacted them again, they said the carrier lost the parcel, so I can either have another delivery or get a refund. I opted for the refund. That was on the 10th March 2021.
Still nothing, no refund. Until one day, on 18th March I got a parcel delivered. I didn't realize first it was from them or I would have refused it.
So I contacted them again... note that it takes one week for them to answer to emails. They asked me if I wanted to keep the parcel again !! They insisted !!!
I said no. I asked for a refund and I expect it.
Since it takes so long for them to answer it took another month to exchange the following:
- me: please refund
- them: we can't if you have the parcel you need to resend to us before we can refund you.
they agreed to arrange a collection but I had to give them the dimensions of the parcel.
- me: you were suppose to refund on the 10th of march and we are already days after.
so I gave them the dimensions and the parcel was collected on 1st april.
I had a call today with them and they don't understand what mistakes they made saying that it's not their fault, but the situation as they can only read emails choronologically, or the carrier lost the package, or I had the package and they don't refund until they get the package back etc... they do not take responsibility for their actions and do not offer anything actually outside of apologysing.
What kind of customer service is that ??? I really really never seen anything like that before.
I got them on the phone today, and they said I got the refund sent 2 days ago even if I chased them daily for the past couple of days, they didn't tell me the refund was put in place. I checked my bank account and I got nothing, we are the 9th April !!!!
it has taken a full month for them to apply the refund, unbelieavable. and I still have to check I effectively have it. they say it takes a long time because it's paypal. they don't even have a bank account :-(
seriously !!! what a nightmarre dealing with them
I do not usually write reviews but people deserve to know.

Although the product I ordered was fine, unfortunately the time it took to be delivered was wholly inadequate. I appreciate that we are in unusual times and that this will effect service. However, I have waited over the specified amount of days for a delivery on the only two occasions I have used this service, which compared to other art suppliers falls well short of expectations. To compound my frustration, no courier tracking facility is available so I have no general idea of when my order will arrive. All this as meant I have had to go with a different supplier to avoid delays to my work production. I have passed this information on to artist colleagues of mine and am in the process of highlighting these issues on social media.

Second time I've bought from them and I'm very happy. Technology was a bit of a problem but called the shop. They got back very quickly to me and placed my order over the phone. Young man was very helpful and pleasant. Would have no hesitation in going back to them at all.

I have been using GreatArt for about 5 years and have never had a bad experience, in fact, I'd say they've all been great. In store the staff are knowledgeable and helpful, the sheer range of art supplies (of different value, not just the expensive stuff) is great for when you fancy trying new things. I have also ordered online, it can take longer than people are used to with the likes of Amazon doing next day delivery, but it always comes within 1 week which is good enough if you plan ahead. Will keep coming back for sure!

After a hiccup earlier this year, Great Art continue to deliver a great service. I've been buying from them for nearly twenty years and have only encountered one problem, as mentioned, in February this year. Keep up the good work, Great Art!

Amazing store, with knowledgeable friendly staff.

Always a pleasure. Great staff

I have shopped with Great Art for over 2 years; Initially in the Shoreditch store and more recently, due to the pandemic, via the website. The range of products is phenomenal, the quality of their own brand “budget” materials in some cases outdo premium brands that I have purchased in the past. The staff are all knowledgeable, and I believe artists themselves, which really makes a difference when you need guidance. I’ve been along (pre pandemic) to some instore drawing classes and also student nights, where different offers are available (and free pizza has been available whilst you browse!!! Always a winner!).
I did have an issue once in store where the wrong code was put through the till but on emailing the store they were quick to investigate, refund the difference, and they even sent me a complimentary brush case for the inconvenience. Delivery times for online purchases can be lengthy if you’re running low on something unexpectedly, however, these are clearly stated on the website and I think during these strange times, a slight delay because of couriers etc should be expected. Click and collect has been offered to counterbalance this slight inconvenience.
I always end up spending a fortune, which is testament to the store for having such a good range, knowledgeable staff and providing an excellent shopping experience. It’s such a pleasure to walk into an art supplies shop that has everything you could possibly want to get your creative juices flowing, especially when over the last few years high street stores have been dwindling and the offer has been lacklustre from other retailers.

"They were not only unwelcoming and unfriendly, they were extremely aggressive."

Avoid! I ordered some items 'click and collect' by email on 18th March, then, a little concerned I may have left it a few days, I emailed again on the 25th March to say I hadn't forgotten and would be in today. The email was acknowledged.

Unfortunately, when I went along this afternoon to collect the items, I had the misfortune to be greeted by an extremely rude member of staff at the shop in Kingsland Road.

I said I was there for a collection and said my name; I was told that wasn't sufficient, and was asked what the items were, which I answered. The staff member then asked for an order number, which I had to look through my emails for. They were clearly rather irritated by me and did not hide their impatience.

Once I had found the order number, they went off to collect the items and on returning still seemed extremely 'put out', to put it mildly; I asked why they were being impatient with me, when I had emailed to say I would be in today and that I thought I had been considerate in doing so? The staff member merely said 'well, that wasn't me' and told me that the items were put back into stock; they also said the sign on the door said that I should have had my order number ready.

I was made to feel as though I was being a nuisance, and that I was in some way causing a disruption. They were not only unwelcoming and unfriendly, they were extremely aggressive. I was rather shocked by their stance towards me.

A small point, the emails confirming the collection could have said items will only be held for 24hours... or 'please have your order number ready', nevertheless this does not in any way excuse the behaviour shown towards me this afternoon.

I only hope there is some training Great Art can give the person concerned so that nobody else has to spend an afternoon feeling they have been treated badly, and left wondering why, as I have today.

What should have been a simple, pleasant transaction was instead deeply unpleasant. By way of contrast, a collection I made earlier in the week from Atlantis was an entirely different experience - charming staff, welcoming and efficient. I know where I'll be going in future.