GreatArt Anmeldelser 330

Since I started selling my artwork 3 years ago I have purchased so many canvases, binders and paints from Great Art. I love the quality of their own brand, Gerstaeker. There have been some hiccups with deliveries lately but they have been dealt with by their very friendly staff. (A special shout out for Luke! )

What I love is the choice and the prices on the Great Art site. A wide range of printmaking products with excellent cutting tools!
Can be hard to contact if a problem but only had a problem once and they dealt with very well.

Lovely selection of products at good prices, which is hard to find in the UK, pleased I’ve found this company. They quickly refunded the part of the order that arrived damaged. All good, thanks

No refund after returning goods
I sent some items back 02/03/21 using a label they provided. I have been told twice the refund is on its way but it's now 24/03/21, I'm very worried about it. I have had no replies or updates saying why.

UPDATE: Paypal have finally stepped in and refunded me. Thank god for paypal.

I ordered some ink on 1st Feb 2021 expecting delivery within 8-10 working days. Having heard nothing by the 16th I emailed to ask for an update. I received the following-

“We are sorry for the delay which has been unfortunately caused by our carrier.
The great news is your parcel is on the way and is currently awaiting dispatch from the sortation centre.
Unfortunately the courier is experiencing a technical issue with their tracking link/information. We are working on resolving this as soon as possible so you can track your parcel as soon as possible.”

By 8th March I still hadn’t received anything, and had to contact again. I got another email response- “I have chased your order with the delivery company from the sortation centre and unfortunately they have lost the parcel.” I was offered a refund, or for the parcel to be sent out again.

The ink finally tuned up this week (16th March).

Very disappointing service especially as this has clearly been an ongoing issue that should have been made clear on the website.

I have previously ordered supplies from Great Art without issue.

Ordered on 1st of March, after 10 working days still no item recived. Called several times, left voice mails - no answer back. Sent emails, yet no reply .
Finally managed to speak on the phone to someone who was actually blaming me for wanting my order to arrive on time. How dare I have such expectations, do I not know what's happening in the world with covid and brexit. Sorry... my bad. Very poor customer service. AVOID this company at all cost.

Hello,

I ordered on the 28th of February and still nothing, I tried calling and nothing again. I will be leaving the uk so the order needs to be shipped asap this is mega unprofessional. It said on the website 7 to 10 days for shipping. will the orders ever be sent. I can understand that you might run into some issues but at least send an email to notify the customers because this is really worrying.

Thanks

AVOID - much better to support CassArt or JacksonsArt instead.

Order placed 22/2 and still not received by mid-March! (btw I've since found out that despite the .co.uk address orders are sent from Germany)

Customer service also appalling. Tried contacting via phone (never available), email (no reply) and contact us (no reply).

Ordered paint brushes. Slow delivery time. Blamed delays on courier. Confused/slow communication. Brushes eventually arrived damaged.

In the time it took their customer services to respond to me, I had ordered and received brushes from another supplier.

Responses gave me the strong impression I was being treated as a nuisance, as opposed to a customer who had received poor service.

Certainly never going to order from them again. TBH, when stores reopen I will make a point of supporting another store like Atlantis or Cass Art.

Placed an order on 18th Feb and a few days later it was marked as dispatched, so fully expected it to arrive within a few days after that. Contacted them on 1st March to say order hasn’t arrived. Got quite a stroppy response to say that the 7 - 10 working days deadline hasn’t passed. But they’d marked the order as dispatched, so tried DHL who knew nothing of this. Sent evidence of ‘dispatch’ and evidence that DHL have no knowledge but my further email has been ignored and their delivery deadline has now passed. Really poor customer service. Wanted to support an independent rather than further line Amazon’s pockets, seriously regretting that decision now.

I placed an order on 15th Feb and still no sign of it .
I have been repeatedly told they have problems with their courier company - seriously how hard can it be to deliver some canvas board & paint .
I desperately want to support independent shops but this is ridiculous .
I received an e mail yesterday saying the order had now been lost & did I want a refund - reluctantly I took the refund as I am fed up with the lies and promises
Sorry but back to Amazon for me

After a hiccup earlier this year, Great Art continue to deliver a great service. I've been buying from them for nearly twenty years and have only encountered one problem, as mentioned, in February this year. Keep up the good work, Great Art!

I ordered a paper cutter and other bits on the 9th February 2021. They had not arrived after a week so I emailed them chasing the order. I also telephoned and left a message. I did get a reply to my email on the 25th February saying the goods were about to be despatched. And Luke eventually replied to my voice message. The goods arrived today, the 4th March. So that's 23 days to deliver, albeit to Shetland, where we are used to being patient. Still yesterday I got ink cartridges within 24 hours. The goods are fine and excellently packaged. I've used Great Art before before so didn't expect this. Covid undoubtedly puts all sorts of extra strains on business. I hope they get this blip sorted but it's not great is it?

Ordered 17/2/21. Nothing arrived yet. Left messages and eventually got a call back. Apparently they think a it’s acceptable for the order to take over three weeks to arrive and I should keep waiting. It’s not acceptable. I could understand if there was a problem with the delivery method, but this seems to be their normal expected timescales. I won’t be using again.

Where is my order? Place on 8th Feb.

Order number: G3265278

I have tried calling, emailing and haven't heard a peep. Starting to get very fed up. You have £70 of of my money yet do not have the decency to update me about my placed order. Being busy during this period is NOT good enough, hire more staff or just close the business for good.

If I don't hear from you in the next few days I will be opening a small courts claim to resolve this.

Sort this out now please

1 star: Bad
20 Feb 2021
I wish I had read these reviews earlier…
I wish I had read these reviews before I placed my order in February 7. Not heard a peep, so emailed them yesterday and didn't even get an auto received response. Notice too that their Facebook posts haven't been updated since January, always a bad sign. Currently pondering my options.

I thought it only fair to update this review as the goods did arrive on February 27. I also received a phone call and email from them after posting on this site apologising for the delay. It was the lack of information and timely communication that caused greatest concern that will no doubt damage customer trust.

On the 7th of January I ordered some much needed art supplies from Great Art which I was told could take up to 2 weeks to arrive but they took over 4! Then I found that one of the inks was unusable due to being dried up in the tube. After 3 emails (they don’t answer the phone) I finally was offered a replacement and told it would take 7-10 days. Still nothing after 13 days so emailed twice over the week before getting a reply saying it would be with me in 3 to 4 days which it finally was. So in total, that took me almost 7 weeks to get everything and it took numerous emails to get a simple order sorted. They need to put a warning of shortage of staff, or whatever is causing their problems, clearly on their website to give customers a choice if they want to wait that long or not.

Still awaiting delivery for order on 29/02/21. No response to emails and phone not even taking messages . Eventually they emailed to say problems with DHL. But tracking number not correct, so I have no way of knowing where/if the package is. Also, they claimed to have sent me £15 compensation voucher on 8th February- but they didn’t. Anyway I hadn’t at that point made a complaint. GA good stuff but struggling almightily

Received an email response about damaged item confirming that it had been reordered. It arrived within the estimated 5-8 working days. It has, sort of, restored some of my confidence in the company so happy to increase my rating from two to three. Great Art still needs to sort out its communication with customers and provide tracking codes that work before I will feel fully confident to place a large/expensive order with them again.

I waited 10 days for my delivery to finally arrive which is what I expected, but i didn't expect my delivery to arrive damaged and missing items. I've called numerous times and emailed but no response to any of them. Totally non existence customer service and when you send almost £200 with a company you expect it to be delivered usable. This is unacceptable and I want someone to contact me straight away.