Goodstack Anmeldelser 

Ashley provided excellent customer support and helped us resolve our technical issue quickly. I really appreciated her prompt response, follow-through, and warm, professional manner throughout the process.

Goodstack had an easy to follow process, and when I needed help due to a mistake I made, they answered me quickly and solved what I needed. I highly recommend!

The company's customer service is non-functioning. They could not help me with a simple problem, and refused to allow working without bots. They have no telephone number.

We are a registered charity and registered for a non profit subscription. Goodstack handled the communication very quickly. A pleasure to deal with.

AMAZING !!! VERY SMOOTH PROCESS

It was quite difficult to secure approval. I had to apply 4 times. The first three times I was denied because they said they could not verify that I was affiliated with our non-profit. I kept providing additional documents and eventually got approval on my 4th submission. It's well worth the aggravation so stay diligent.

Goodstack is such an incredible resource for nonprofits, and I am thrilled to be able to utilize that resource for the NPO I'm a part of. It wasn't particularly easy to get approved by them, but it probably shouldn't be. Be sure and read instructions carefully and reach out to them directly if you are confused as to what to submit for approval. Also, it can be a little bit difficult to locate the Goodstack contact information, so I'd probably give a 4.5 if I could, but I could find it when using an internet search engine (rather than searching the Goodstack website itself).

Once the issue was understood the support team, expedited our request along... awesome job supporting us thank you...

Carmela stepping in to help us get things across the finish line. Now we can move our organization forward.

The onboarding process might seem complicated, but it reflects an organization that takes its work seriously. This brings credibility and a sense of security, and we are happy to be a part of it.

They are very fast. Communication is fast and swift.

Tivemos uma excelente experiência com a Goodstack. O processo de verificação foi transparente, a equipe de suporte foi atenciosa e prestou todo o suporte necessário durante o cadastro. A plataforma facilita o acesso de organizações sem fins lucrativos a programas, benefícios e soluções oferecidos por grandes empresas, contribuindo para fortalecer o trabalho do terceiro setor. Estamos muito satisfeitos com o atendimento e recomendamos a Goodstack para outras organizações sociais.

El soporte es terrible.
Llevo en el proceso de verificación unas dos semanas, aceptan el status de la fundación como sin fines de lucro, pero no mi vínculo (a pesar de haber adjuntado toda la documentación legal que lo acredita), al contactar soporte y enviar antecedentes mandan un correo automatizado pidiendo los antecedentes QUE YA ADJUNTÉ, lo estupendo viene en que NO HAY DÓNDE ADJUNTARLOS porque NINGÚN CORREO DE SOPORTE PERMITE ENVIOS DE CORREO. Nunca te habla un ser humano, todo el sistema es automático, realmente te hacen perder el tiempo con el flujo de aprobación.

I recently experienced some technical issues with my domain/website, and I am very impressed with how quickly the team resolved the situation. They handled the problem in a timely and professional manner, ensuring that my site was back up and running without any significant downtime.
Their communication throughout the process was clear and proactive, which gave me great confidence that they were on top of things. It is rare to find such efficient service, and I really appreciate the effort they put into getting everything sorted out so quickly. Highly recommended!

My application was first rejected because of a verification concern. The Goodstack Team was very patient with me while giving instructions and asking for certain information to be accepted. It can be a frustrating process and not stressing out is the key to success. Keep Happy Simple and Be Kind.

Quick response and very humble to guide me .

Applying through Goodstack for non-profit discounts has truly been one of the most frustrating and worst experiences of my 40+ years working in the nonprofit sector. Automated rejections for eligibility (it seems like EVERY application is rejected on the first attempt), a review process where you are asked to provide exactly the same documents you’ve already supplied, further rejections for nebulous reasons like “your organisation is not eligible” (okay but why?) or “we can’t establish your connection with the organisation” (despite requiring me to submit my signed employment contract and my name and position clearly shown on the relevant national charity register), sometimes resulting in approval, sometimes not. In one instance the organisation was eventually qualified for Adobe products but then every single staff member’s application for a licence for the product was rejected by Goodstack. Repeated requests seeking review have either been met with “we will transfer this to a senior officer” or absolute silence. In both instances, weeks have passed with no contact from Goodstack and no resolution. Add to that the broken links to products (eg Docusign) in the nonprofit portal and their flippant and dismissive “not our problem” (I’m sorry, broken links on YOUR website are absolutely a you problem) and one begins to appreciate their attitude towards their work and the needs of nonprofits. To add insult to injury, my work email is now peppered with Goodstack messages which appear to come in threes - “rejection” email, a non-sensical “how did we do” survey (nonsensical because using a Likert scale to gather feedback without indicating whether 1 or 5 equals poor or great makes no sense) and finally, an email promoting and encouraging you to apply for the exact same product you’ve just been rejected for. Seriously, businesses like Microsoft, Adobe, Docusign and Zoom which all rely on Goodstack to “qualify” non-profits, should look at exactly how Goodstack does (or fails to do) business and the barriers (and stress) Goodstack puts in the way of genuine non-profits seeking to access those products. Ultimately Goodstack is the gate-keeper for those products but, in our experience, the gate-keeper is mostly building a wall to keep you out rather than facilitating access. I’d say avoid them at all costs but as they are often the only gatekeeper, that’s not possible. We’ve taken to escalating our complaints directly with the product provider, with some positive results, but the annoying part of that is you have to knock yourself out against Goodstack’s impenetrable wall first.

They were very diligent in the verification process and helped us with the proper documentation in order to qualify. Their customer service people are second to none. Sincerely,
H

"Excellent experience. The validation process for our foundation was smooth, clear, and successful. Thank you for your support!"
(Excelente experiencia. El proceso de validación para nuestra fundación fue fluido, claro y exitoso. ¡Gracias por su apoyo!)