Goodstack Anmeldelser 

El soporte de Goodstack ha sido muy profesional, nos han ayudado para lograr ser aprobados como organización sin fines de lucro, el proceso duro un poco más de lo normal pero tuvimos el acompañamiento esperado. Lo recomiendo.

Customer service was very patient and helpful!

Support made it very easy to set up our account and once set up it was easy to accomplish what we needed to.

Very happy with Goodstack services and assistance. To notch and super professional. I highly recommend it.

A company with Dementia Issue.

Have worked with Goodstack for a while, I can honestly say that if we were offered a choice, we rather not deal with them at all.

The initial impression with them is that they are a sluggish and inefficient company to work with. But as you interact with them more you will realize that it’s only going downward from there.

Try contacting them a few weeks after your last contact with them, by then they basically have zero recollection about you and your interaction with them, and you will be re-reviewed again and have to submit the same documents all over again. It’s like talking to early-built AI chatbot from last year.

Filling up customer help form also the same, their hubspot asks all the questions all over again and again, just think that you as a nonprofit and as their customer that to reach out to them with your already existing account you are required to fill out all of the information again as non-customer. And this has been going on for months, nothing will every be smooth when working with them, they love to get you stuck in your progress.

Avoid at all cost.

Scam company

I don’t think they understand what’s the meaning of verification and validation is, there is no way we submitted valid nonprofit documents and still get rejected for no reason.

It's frustrating when things aren't working out. Goodstack customer service respond so quickly making the frustration dissolve away.

They are incredibly helpful and guide you through the process, offering appropriate advice at every stage. As a result, we were able to achieve our ultimate goal more quickly.

Rapidos, cercanos a las necesidades presentadas, una excelente experiencia!

Zero empathy customer service

We applied 3 times over the course of a month and getting frustrated over the entire process that automatically reject our application and decided to contact customer support with all the requested documents, waited 3 days only to be replied with template email from them. Literally have no respect over what we have been through, we replied and got no reply anymore from the person, this is perhaps our first customer service experience where we are actually ghosted by the rep. person.

Total scam, impossible to get validated even with valid updated documents. Stay away, better try your luck contacting the brands directly and in some cases we were able to get approved and bypassing Goodstack entirely, not sure what they they think they add to the entire process order than just gate keeping the offers, zero transparency, zero accountability, really wish we can report this company to get accounted for.

I have had such a good experience with Goodstack from the beginning to the end, highly recommended.

I encountered quite a few difficulties during the verification of my nonprofit (LA FORMATION POUR TOUS), mainly due to some confusion regarding the legal entity and the registered name of the organization. It took several exchanges to get everything fully clarified.

Despite these issues, the Goodstack support team remained responsive, took the situation seriously, and ultimately resolved the problem successfully.

These days, it is becoming increasingly rare to find customer support that actually follows an issue through to a proper resolution, so I think this deserves to be acknowledged.

A special thank you to Padmanivashini, who handled the final part of my case and helped get everything properly sorted out. Much appreciated!

Thank you to the Goodstack team for their support and involvement.

Applied three times. All three times it says they verified Ima non-profit but can't verified I'm affiliated. All three times, I verified the email linked to non-profit domain. There's no visible way to contact them. They did not ask me to provide documents or verify a different way. Just plain rejection thus no access to any of the benefits. I'm surprised big companies like Google, Zoom and Adobe are actually still using this company.
Aug 11th 2026 UPDATE: so I've contacted Carmen. I've send documents. Turn out, the verification they need has nothing to do with email. They need actual documents showing you're link to the non-profit. All were provided and I've been verified. Thank you Carmen. She's very helpful and responds ASAP.

A very good platform to reach out to donors and a meaningful engagement for your non-profit.

We Nonprofits are Paying Customers Too!

What is wrong with this treatment, as if we nonprofits are beggars. Our nonprofits have been rejected for almost 10 times now, we submitted documents, but they don’t even know what to do with them.

I am so confused on why we have to get worked up for this, just because they can’t do their job right we have to be the one to suffer. Many deadlines are missed because of the experience so far with this company.

We even submitted our notarized certificate of Establishment and they have no idea what to do with it? At least make some efforts, call up the notary and confirm the validity of the documents, if you don’t have the funds just let us know, we can pay for your service, don’t give your service for free if you cannot even meet up with the demand.

Blow my mind how a validation service does not even know how to validate. Nonprofits rejected by Goodstack we should gather in private and share details. Let’s bring this company down.

Not an actual Nonprofit Validation Service.

You should know that you’re running your business wrong when your focus is placed somewhere else other than your core mission.

This Goodstack uses poor AI for their validation service and uses Bot for their customer service, I emailed them a few times and I can see the same messages over and over again, not even a slight effort is shown.

Had they actually focus on what they actually promised to do, they won’t even need to spend their time and resources unnecessarily like this, like who are foolish enough to trust all the fake 5 stars reviews here, such a wasted of time and resources fabricating the story on your own.

And if you dig deep enough, they actually seem to send their human team everywhere, you can find the guys in Google groups, Reddit, almost everywhere there is complain about goodstack they all of a sudden present there.

I am not certain about their strategy, if you check thoroughly you will definitely scratch your head with this Company. And when all the rejected nonprofits finally break lose and all of a sudden you can’t control this anymore you just change your name again like before you change from Percent to Goodstack, maybe change to something else but for as long as you do that but not fix your core system, you’re just going to lose.

I sincerely hope that the major brands working with you guys now will drop you sooner or later and find a better platform to manage their relationships with nonprofits. You’re such a disgrace to your own mission.

Bye goodstack. Hope we won’t ever need to cross paths again, good luck with your rejection routine, brands would realize that they are not getting signed ups from potential nonprofit customers and that’s on you.

We manage the website and digital tools for our local history association (APRILIS). Goodstack supported us through verifying our nonprofit status and reactivating our Google Workspace account. The process was straightforward and the support team was responsive. A valuable service for small associations that don't always have time to handle this kind of administrative process.