we have had this cable issue at least three times this year (2026)! The support and clarification on the task and the completion of the line's burial was excellent! The care for my landscaping and... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The fellow that came out to do the layout for the next crew to run the line underground from the pole to my house was exceptional. After he mapped out with spray paint along my lane to my house, he do... Se mere
Paperless billing means sending a bill via email. Which up until the last few months you did. Then I receive 3 separate bills April, May, June all with late charges because I received o bill and there... Se mere
Virksomheden har svaret
Shavina is a great customer service rep. She did everything possible to solve my internet connectivity problem. I have always been happy with Kinetic and now have even more confidence in my choice t... Se mere
Virksomhedsoplysninger
Om Gokinetic
Skrevet af virksomheden
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
Kontaktoplysninger
4,0
God
855 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
respectful
respectful, caring. Listened to a senior citizen.
Understood and appreciated that I had been a enrolled for for 5 years.
Pete
15. maj 2026
Besvarelse fra Gokinetic
Thank you for sharing this! We're glad you felt heard and respected and that our team took the time to listen and understand your concerns. We truly appreciate your years with us. If you ever need anything, we're always available on our socials @gokineticfiber!
I have already left a review
I have already left a review. The young man that helped me was great . He did his job and did it well . Give him a raise . He also called back to ensure all was well . Cindy Bailey .
20. maj 2026
Besvarelse fra Gokinetic
Thank you for taking the time to share your experience again, Cindy! We're so glad to hear our team took great care of you and even followed up afterward to make sure everything was working properly. If you ever need anything, we're always happy to help on our socials @gokineticfiber!
The workers were great
The workers were great - knowledgable and friendly.
However it took 3 weeks of rescheduling to get the wiring in.
Then it took weeks before the crew could come to bury the wire.
4. maj 2026
Besvarelse fra Gokinetic
Hello! Thank you for sharing your feedback. We’re glad to hear the workers were knowledgeable and friendly, but we’re sorry for the delays you experienced with the wiring installation and burial.
Please email us at uniticanhelp@uniti.com with the subject line "Trust Pilot Review", and we’d be happy to look into this further.
Thank you,
Maggie
Very friendly people quick installation…
Very friendly people quick installation great job done
7. maj 2026
Besvarelse fra Gokinetic
Thanks for taking the time to share this, Vicky! We're glad you had a great installation experience and that the team was friendly and efficient. Feel free to message us on our socials @gokineticfiber if you ever need anything.
Customer service
13. marts 2026
Besvarelse fra Gokinetic
We appreciate you taking the time to share your feedback! If you ever need assistance or have any questions, you can always reach out to us on our socials @gokineticfiber.
Technician very detailed and…
Technician very detailed and professional. Performed work efficiently
1. juni 2026
Besvarelse fra Gokinetic
Thanks for the great feedback, Clinton! We're glad to hear our team was professional, thorough, and efficient. If you ever need anything, we're always happy to help on our socials @gokineticfiber.
Was very helpful and went above and…
Was very helpful and went above and beyond to help . Very satisfied
23. april 2026
Besvarelse fra Gokinetic
Love to see it, Robert! We're so glad to hear our team went above and beyond to help. If you ever need anything, don't hesitate to reach out on our socials @gokineticfiber 💚
Besvarelse fra Gokinetic
So happy to hear that you think so, Carla, and we appreciate your feedback! If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Customer service and technical support…
Customer service and technical support services have been reliable, professional, and pleasant interactions. I appreciate those things.
2. juni 2026
Besvarelse fra Gokinetic
So happy to hear that we're hitting all the marks, Jennifer, and we really appreciate you taking the time to drop your feedback! Know that we're always here if you ever need support, and don’t forget to follow us on social @gokineticfiber
No notification regarding service…
No notification regarding service outage.
Customer service mostly rude. They talk over you !
Service people are nice
2. juni 2026
Besvarelse fra Gokinetic
Thank you for sharing your feedback. I’m sorry to hear about the lack of communication regarding the service outage and your experience with customer service. We understand how frustrating that can be.
We do appreciate your kind words about the service technicians and are glad to hear they were helpful.
If you would like us to look into your concerns further, please feel free to reach out directly at uniticanhelp@uniti.com.
Thank you,
Maggie
Carl was prompt and very professional
Carl was prompt and very professional. He left his card in case we needed anything else.
2. juni 2026
Besvarelse fra Gokinetic
We love that Carl left such a fantastic impression during his visit, Gary, and we'll be sure to pass along the compliment! Thanks for taking the time to share your review, and know that we're always here if you ever need us again. For more updates and insights from us, you can give us a follow on social @gokineticfiber
Besvarelse fra Gokinetic
It's a pleasure to be there when you need support, Richard, and we're so happy to hear that you're enjoying your time with us! Know that we're aways here if you ever need to chat about your services, and please feel free to share more about your journey with us on social @gokineticfiber
Very helpful
1. juni 2026
Besvarelse fra Gokinetic
That's always the goal 💚 and we're so happy that you feel supported, Venus! If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
I was extremely happy with the customer…
I was extremely happy with the customer service I received when calling about my account.
20. maj 2026
Besvarelse fra Gokinetic
So happy to hear it 💚 and we appreciate you reaching out! Know that we're always here to support you if you ever need assistance again, and please feel free to stay connected by giving us a follow on social @gokineticfiber
THe tech was very patient with me and…
THe tech was very patient with me and worked hard to try and resolve my issues. The only thing I don't like is the rates are very high for your services. Especially those who are low income. It's sad because I am Looking around to find something else that is more affordable. I don't remember the date of the service so I just picked a date my records should give you that information
13. maj 2026
Besvarelse fra Gokinetic
Thanks for letting us know that your tech was so hard-working and professional, Donna — we'll be sure to pass along the compliment! For billing concerns, the fastest, most efficient way to reach us is by sending us a direct message on social @gokineticfiber — we can always take a look at your bill and make sure that you're getting the best rates possible.
I greatly appreciate the experience and…
I greatly appreciate the experience and that they were able to lower our bill to a competitive price.
4. maj 2026
Besvarelse fra Gokinetic
Woohoo 🥳 We're happy to hear that your billing concerns were addressed so efficiently, Courtey, and we appreciate you contacting us. We’re always here if you need us — just reach out to us on social @gokineticfiber
Besvarelse fra Gokinetic
Yay 🥳 Thanks for letting us know that you're enjoying your time with us, Lakeshia! We really appreciate your feedback and encourage you to reach out if you ever need our support again. Feel free to stay up to date with us on our socials @gokineticfiber
Always nice people that I have spoke toi
15. april 2026
Besvarelse fra Gokinetic
That's so great to hear, Phyllis 💚 as it's always our goal to give you friendly, supportive service. If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Understanding of the competitive…
Understanding of the competitive environment of pricing
1. maj 2026
Besvarelse fra Gokinetic
Happy to hear that the price is right, Timmy 😁 and we really appreciate the review! Know that we're always here if you ever have questions or concerns, and we hope that you'll feel free to stay connected by giving us a follow on social @gokineticfiber
Besvarelse fra Gokinetic
Our techs are great 💚 and we're so happy to hear that you think so too, Peter! Please don't ever hesitate to reach out should you ever need us, and please feel free to stay connected by giving us a follow on social @gokineticfiber
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.