we have had this cable issue at least three times this year (2026)! The support and clarification on the task and the completion of the line's burial was excellent! The care for my landscaping and... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The fellow that came out to do the layout for the next crew to run the line underground from the pole to my house was exceptional. After he mapped out with spray paint along my lane to my house, he do... Se mere
Paperless billing means sending a bill via email. Which up until the last few months you did. Then I receive 3 separate bills April, May, June all with late charges because I received o bill and there... Se mere
Virksomheden har svaret
Shavina is a great customer service rep. She did everything possible to solve my internet connectivity problem. I have always been happy with Kinetic and now have even more confidence in my choice t... Se mere
Virksomhedsoplysninger
Om Gokinetic
Skrevet af virksomheden
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
Kontaktoplysninger
4,0
God
855 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Shavina is a great customer service…
Shavina is a great customer service rep. She did everything possible to solve my internet connectivity problem. I have always been happy with Kinetic and now have even more confidence in my choice to use Kinetic.
1. juni 2026
We can all improve
We can all improve. But it was overall a good experience. The Tech deserves an A++++ The delay was with the office forwarding the information to get the ball rolling.
2. juni 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Besvarelse fra Gokinetic
We love to hear it, and we really appreciate you taking the time to share your review! We'll make sure to pass along the compliment to your techs, and we hope that you'll always feel free to reach out should you need us again. Don’t forget to follow us on social @gokineticfiber
Cost went up not told.
I have been a kinic Customer for Five years, have had great service. The only problem Is cost the price goes up with out warning and then I have to call to get a new price. Lower than billed.
5. juni 2026
Besvarelse fra Gokinetic
We appreciate you staying with us for so long, Beverly, and we're so happy to hear that you're enjoying your service! If you have pricing concerns, we'd love to take a look at your bill and make sure that you're getting the best rates possible — just reach out to us on social @gokineticfiber
My issue was handled promptly and with no further issues.
Our phone and Internet issues were handled quickly and efficiently. I am very happy with my service!
27. maj 2026
Besvarelse fra Gokinetic
Yay! We're so happy to hear that your concerns were addressed so efficiently, Jonathan, and we appreciate you taking the time to drop your feedback! Know that we're always here if you need us, and for more updates and insights from us, you can give us a follow on social @gokineticfiber
El servicio es bueno
El servicio es bueno, solo que la app no deja que cambie a español, eso es malo, sus. Clientes no son solo los de habla inglés.
10. juni 2026
Good Experience
The installer was very nice and worked quickly to connect our service. When I was unable to sign into my account the representative was very helpful and worked with me until I was signed into my account.
10. juni 2026
Besvarelse fra Gokinetic
We love to hear it, Deborah, and we hope that you're having a blast with your new service! We'll be sure to let the crew know that they did amazing work, and we hope that you'll always feel free to let us know if you ever have questions or concerns. We hope that you'll give us a follow @gokineticfiber on any of our social channels to stay connected with us!
we have had this cable issue at least…
we have had this cable issue at least three times this year (2026)! The support and clarification on the task and the completion of the line's burial was excellent!
The care for my landscaping and property was well respected!! thank you
1. juni 2026
Besvarelse fra Gokinetic
We're so happy to hear that you've felt so supported by our techs and crew, Sandra, and we'll be sure to pass along the compliment! Thanks for taking the time to share your review and know that we're always here if you ever need us. For more updates and insights from us, you can give us a follow on social @gokineticfiber
The service is getting so much better…
The service is getting so much better compared to a year ago. Thanks!!!
10. juni 2026
Staying connected is very important
Staying connected is very important . but also collective pricing can go a long way !.!
10. juni 2026
Things seemed to take a bit longer than…
Things seemed to take a bit longer than they said it would. I got a call that said work to begin at 10:06 am and be done by 11:06 am. It started at 9 am and the Teck didn't walk away till after 1 pm. Lines are laying on top the ground waiting for the next step of burying the line which they said within a week. the gift card was to come the next day and when I inquired, they said it would be between 5-7 days after install.
4. juni 2026
Besvarelse fra Gokinetic
Thanks for taking the time to leave this review, Gloria! Feel free to send us a DM on our socials @gokineticfiber — we're always happy to help.
Not fix phone service or wifi
Please fix my service this time been with kinetic long time. My phone doesed work no wifi just upset it keeps happing.
7. juni 2026
Patient and very understanding
Patient and very understanding, helped me a lot and was very nice
8. juni 2026
Besvarelse fra Gokinetic
That's what we love to hear, Lia! Thanks for taking the time to share with us. Let us know if you ever need anything by sending us a message on our socials @gokineticfiber.
Trying to speak to a human is almost…
Trying to speak to a human is almost impossible, unless you arbitrarily pick one of the options given, which is unrelated to your question. There should be an option for OTHER, or an option that would get me to a human.
15. maj 2026
DO NOT RECOMMEND
Long time customer not satisfied with service and their Customer service/billing supervisor was extremely rude on the phone when I was trying to cancel my service. Representative said I was going to be charged for another full month of service, kept pushing after my wife and I refused every offer, and hung up before we could reach a resolution while I was still trying to communicate. Completely unprofessional experience.
9. juni 2026
Uopfordret anmeldelse
Excellent costumer service the setup…
Excellent costumer service the setup technician was on time and he explained everything he also answered any questions that I asked
25. maj 2026
Besvarelse fra Gokinetic
Love to see it, Johnny. So glad our team got you set up and informed! If anything ever comes up, feel free to send us a message on our socials @gokineticfiber.
INTERNET INSTALL
Bobby Helms our installer was great. He answered all of our questions and made sure we had a good connection all through our apartment.
6. juni 2026
Besvarelse fra Gokinetic
Love to see it, Tammy. We'll be sure to pass your kind words along to Bobby! You can always find us on our socials @gokineticfiber if you ever need anything.
Besvarelse fra Gokinetic
So happy to hear it, Mike, and we really appreciate you taking the time to share your feedback! Know that we're always here if you ever need us, and please feel free to give us a follow @gokineticfiber on any of our social channels to stay connected with us!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.