we have had this cable issue at least three times this year (2026)! The support and clarification on the task and the completion of the line's burial was excellent! The care for my landscaping and... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The fellow that came out to do the layout for the next crew to run the line underground from the pole to my house was exceptional. After he mapped out with spray paint along my lane to my house, he do... Se mere
Paperless billing means sending a bill via email. Which up until the last few months you did. Then I receive 3 separate bills April, May, June all with late charges because I received o bill and there... Se mere
Virksomheden har svaret
Shavina is a great customer service rep. She did everything possible to solve my internet connectivity problem. I have always been happy with Kinetic and now have even more confidence in my choice t... Se mere
Virksomhedsoplysninger
Om Gokinetic
Skrevet af virksomheden
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
Kontaktoplysninger
4,0
God
855 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Experienced Agent
Your agent convinced me to keep an internet only account when I called to cancel my service.
2. juni 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
fiber optic installation
the installation of fiber optic to my house was quick and easy. The technician knew what he was doing and explained everything in a understandable way.
1. juni 2026
Besvarelse fra Gokinetic
So glad you're with us, and we're glad our team could get you ready to go! If you ever need anything, we're only a message away on our socials @gokineticfiber.
The agent who answered my call (mesha)…
The agent who answered my call (mesha) was knowledgable and quick. trfffffffffffffff0
2. juni 2026
Besvarelse fra Gokinetic
That's awesome to hear, Sally, and we'll be sure to let Mesha know that they left a great impression! We really appreciate you taking the time to share your feedback, and we hope that you'll give us a follow @gokineticfiber on any of our social channels to stay connected with us!
Brenda and Blake were more than…
Brenda and Blake were more than knowledgeable as well as very professional in assisting me with my concerns and issues. Great customer service and keep up the great work.
2. juni 2026
Besvarelse fra Gokinetic
We love that teamwork, and we can't wait to let Brenda and Blake know that their awesome service didn't go unnoticed! We’re always here if you need us — just reach out to us on social @gokineticfiber
Paperless billing means sending a bill…
Paperless billing means sending a bill via email. Which up until the last few months you did. Then I receive 3 separate bills April, May, June all with late charges because I received o bill and therefore no payment.
3. juni 2026
Besvarelse fra Gokinetic
HI Kevin, I’m very sorry to hear about your experience and understand how frustrating it is when expected billing notifications are not received. While billing emails may not always be delivered as expected, payment is still due if services continued during that time, and all bills are also available through the Go Kinetic online portal for review at any time. That said, I’d appreciate the opportunity to take a closer look at your account and billing concerns. Please email me at uniticanhelp@uniti.com with the subject line Trust Pilot Review and include your full name and account information so I can investigate further and reach out to you directly. <Maggie
Besvarelse fra Gokinetic
Great, fast service is what we're all about, and we're so happy to hear that you're experiencing both, Ana! Thanks for taking the time to share your review, and please always feel free to reach out should you ever need us. For more updates and insights from us, you can give us a follow on social @gokineticfiber
He walked me through the steps...
The fellow that came out to do the layout for the next crew to run the line underground from the pole to my house was exceptional. After he mapped out with spray paint along my lane to my house, he double checked with me and told me what the next stage would be.
9. juni 2026
Everyone is eager to help solve issues
9. juni 2026
For Go Kinetic - Excellent Customer Service!
For Go Kinetic, the pricing is very affordable. I’ve had great customer service from every individual who handled my calls and assisted me. But my speed for my work and processing on my computer even with direct connection seems to be slower than that of my other provider. I thought it would get better overtime, but my speed is just not as I would have liked it to be.
Otherwise, I like the company. And I’ve also recommended it to my niece who has the service as well.
29. maj 2026
Fast service repair
The technician was on time and a great help got my connection back online quickly
2. juni 2026
Rate
I called to get my rate back to where it should’ve been in the person that helped me was very helpful and got me a good rate for two years. I was so thankful.
8. juni 2026
Live chat is useless
9. juni 2026
Besvarelse fra Gokinetic
Hello! I’m sorry to hear that your experience with live chat was disappointing. I understand how frustrating it is when you’re trying to get help and don’t receive the support you need. I’d appreciate the opportunity to look into this further and follow up with you directly. Please email me at uniticanhelp@uniti.com with the subject line Trust Pilot Review and include your full name and account information so I can investigate and reach out to you personally. <Maggie
Horrible customer service experience.
Horrible customer service experience.
Have been trying to port numbers from Gokinetic for the past 4 months and they are giving hard time for our business to move out. My staff is very dissatisfied dealing with them to complete porting numbers from them.
I would caution new business accounts with this company.
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra Gokinetic
Hello! I’m very sorry to hear about your experience and understand how frustrating it must be to deal with ongoing delays while trying to complete your business number porting. I know how important it is for your staff and business operations to have this handled smoothly, and I regret that this process has been so difficult. I’d appreciate the opportunity to look into this further and follow up with you directly. Please email me at uniticanhelp@uniti.com with the subject line Trust Pilot Review and include your full name and account information so I can investigate and reach out to you personally. <Maggie
The service person was good
The service person was good.
When we sent for our $200 card for going on Kinetic it was hacked and someone used it and it had to be from Kinetic --they paid their insurance and phone bill. I wish I knew who stole our $200.
6. juni 2026
Besvarelse fra Gokinetic
HI John! Thank you for sharing your feedback. I’m glad to hear the service technician provided a good experience. I’m very sorry to hear about the issue with the reward card, and I understand how upsetting that would be. Our records show the reward card was sent to the email address jbhealy@windstream.net associated with the account on May3rd. Thank you, <Maggie
We were able to get our service turned…
We were able to get our service turned on quickly & the technician came on time which in this day & age is a plus.
Very friendly people ready to help.
9. marts 2026
They are willing to work with me on…
They are willing to work with me on getting my bill lower and affordable. Great service!
5. juni 2026
Besvarelse fra Gokinetic
We always want the best deal for you, Kathy, and we're glad we could lower your bill! Feel free to reach us on our socials, @gokineticfiber, if there's anything else we can do for you!
I am still waiting for Kinetic…
I am still waiting for Kinetic contractor to bury cable in ground. 3 weeks
14. maj 2026
Besvarelse fra Gokinetic
We know the wait can be frustrating. If there hasn't been any progress, you can email us at wincanhelp@windstream.com, and one of our techs will check the status for you.
Besvarelse fra Gokinetic
Thanks for the kind words, John! We're glad the team made the setup process quick and easy for you. If you ever need anything down the road, you can always reach out to us on our socials @gokineticfiber!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.