What amazing service. I'd never heard of this company but I'm glad I have now! The simplest set up, amazing customer service. Smooth from start to finish.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Been with GO internet for 4 weeks. It’s been totally fine, however… An internet outage on Friday evening and no technical support until Monday. Absolutely unacceptable for an ISP to not provide ANY... Se mere
Virksomheden har svaret
I recently moved into a new build property and ordered Go Internet a few days before completion. The router was posted to my current address, so that I had it to take with me, and all I had to do on m... Se mere
Virksomheden har svaret
Excellent service! The engineer arrived when he said he would and installed the service promptly and efficiently. He (Josh) was very friendly and knowledgeable and put the equipment exactly where I... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Go Internet is a reliable UK based company with a friendly team of knowledgeable and helpful people who are passionate about making communications work efficiently – wherever you are.
Fast and fuss free broadband!
Super-fast broadband - Excellent customer service
Our call centre is and will always be based in the UK. We are truly fanatical about delivering the best customer experience.
Kontaktoplysninger
23-25 Fortis House. Cothey way, PO33 1QT, Ryde, Storbritannien
- 01983770000
- sales@gointernet.co.uk
- gointernet.co.uk
4,3
Fremragende
330 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Thank you for a great installation of…
Thank you for a great installation of WI FI , on time, very clean and tidy and a very helpful Olly Go Internet engineer
13. april 2023
Besvarelse fra Go Internet
Thanks for taking the time to review us Sally, we think Olly is great too!
Generally a good service and helpful staff
I have recently signed with this OFNL fibre broadband services and the internet was working fine for all devices apart from the iPhone device which seemed to have a bit of a problem though it is now being investigated and looking to be resolved. However Sam.F and Ashley who are the customer service agents were fantastic in helping me along every step and always have solved the issues to the best of their abilities. They always pick up the phone quickly and are very helpful. Would recommend.
5. april 2023
Besvarelse fra Go Internet
Hi Sadegh,
Thank you very much for taking the time to review us and for your kind words. We think Sam and Ashley are great too, and we'll be sure to pass on your review to them.
Kind Regards, Go Internet.
Very professionally and good detail…
Very professionally and good detail service from the installer. A very good service from all staff from my initial contact to installation. More than adequate speed of the WiFi. A great company service.
4. april 2023
Uopfordret anmeldelse
Besvarelse fra Go Internet
Thank you for the lovely review Caroline.
Kind regards, Go Internet.
Besvarelse fra Go Internet
Thanks very much for taking the time to review us.
Kind Regards, Go Internet.
No hassles at all - great
Efficient, friendly, easy and my internet was up and running immediately!
24. marts 2023
Besvarelse fra Go Internet
Hey Debbie, Thanks for reviewing us, we try really hard to get our customers connected with out without fuss - so we're pleased this time was no exception.
Kind Regrds, Go Internet.
Promt and reliable
17. marts 2023
Besvarelse fra Go Internet
Hello Rachelle, We're very pleased our service met your expectations.
Kind regards, Go Internet.
Absolutely on time extremely friendly…
Absolutely on time extremely friendly and was very polite.
Sales team again extremely helpful great experience
17. marts 2023
Besvarelse fra Go Internet
Hi Paul, Thanks for choosing Go Internet, and thanks very much for taking the time to leave us a review.
Kind Regards, Go Internet.
Excellent service from start to…
Excellent service from start to connection, very pleased with the services.
14. marts 2023
Besvarelse fra Go Internet
Hello, thanks very much for taking the time to review us.
Kind Regards, Go Internet.
Delivered as promised
Due to the collapse of my previous broadband provider on the OFNL network I had to find a new supplier who would get me up and running within a week. The previous reviews on Trustpilot were glowing and I am glad I checked them because these guys have been nothing short of great! And yes, within a week I was setup on the system, router delivered and migrated over to Go Internet all with only two phone calls required where there is no excessive wait times.
An added plus is that the new router provides better coverage across my house than my previous one.
Go Internet, I hope you continue to grow but manage to maintain the same great service.
10. marts 2023
Besvarelse fra Go Internet
Hey Rob, thanks very much for taking the time to review us. We're delighted to hear that our great customer service met your expectations.
So far very happy
Process was very simple and straight forward, everyone I have spoken to so far over email has been very helpful and friendly.
My only constructive feedback would be that with the router you issue to customers, especially for those setting up service on the OFNL network, that you include a handy guide on what is the right way to connect the router to the OFNL network.
The speed and the service so far has been very good. There are a few apps on my smart TV and sometimes when performing a search the service seems to slow down and I am presented with a "connection timed out" error, but otherwise all is good.
1. februar 2023
Besvarelse fra Go Internet
Hey Andrejs, thanks very much for taking the time to review us.
Kind Regards
Very friendly and explained everything…
Very friendly and explained everything I needed to know even helped me set up my devices
14. februar 2023
Besvarelse fra Go Internet
Hello Denise,
Thanks for taking the time to review us. We're pleased to read your experience with our team.
Kind Regards.
The customer service was great
The customer service was great, i was kept updated on my order until all was set up and live. I like the fact that there are no technicians involved in setting up and there are no long cables to put up with, its just plugging the router.
17. februar 2023
Besvarelse fra Go Internet
Hello Makaoneni, thanks for taking the time to review us. We're pleased that you found our pre-configured equipment nice and straight forward to connect up. Welcome aboard :D
The engineer that came was so polite…
The engineer that came was so polite and explained everything to me. What a gentlemen - what a pleasure.
17. februar 2023
Uopfordret anmeldelse
Besvarelse fra Go Internet
A lovely review to round of the week - thanks Roy. We pass on your feedback to our installer Oliver!
Quick and fast service great…
Quick and fast service great communication about any issues that are resolved straight away
13. februar 2023
Besvarelse fra Go Internet
Hello,
Thanks very much for the excellent review. We're always on hand to help our customers.
Kind Regards
The service of GO Internet is good
The service of GO Internet is good. they always answer and fix the problem. But indeed, the speed and stability are not good.
1. februar 2023
Besvarelse fra Go Internet
Hey Leo,
I am sorry to hear you have had trouble with the service. This is a little unusual on a full fibre service - we'd expect the speed and stablility to be perfect.
I have asked our customer service team to reach out to you, so that we can troubleshoot this.
Kind Regards, Go Internet.
Besvarelse fra Go Internet
Thanks very much for leaving us a review.
We're pleased you are happy with the service.
Speed that Internet was installed was…
Speed that Internet was installed was fantastic. I ordered the Internet and it was installed in just 2 days.
24. januar 2023
Besvarelse fra Go Internet
Hi Roy,
Thanks for the excellent review. We're always trying to beat our default lead times on product delivery, so it is great we were able to get you connected in two days. Thanks for choosing go Internet.
So far
So far, so good. Waiting on a new dish which is due in the next couple of weeks. Impressed so far.
31. januar 2023
Besvarelse fra Go Internet
Hi Susan,
Thanks very much for taking the time to review us - thanks for choosing Go Internet.
Poor service !
I subscribed to Go internet as one of the OFNL list of companies just before Christmas 22 , as I moved into a new built home in the heart of Leeds .
because of this company I do not have internet till now ! ( 10/01/23)
Really disappointed with what I initially thought would be my favourite ever internet provider, turned out to be the worst so far
I have been with BT for 4 years prior
The positives
- Direct access, you call and Sam or Tristan ( always those 2 ) directly answer, and they are Tech experts .. great
- Small company which I believe would always offer the best customer experience
Negatives-
Oh where do I start !
- Access to customer service , only 8-5:30
No weekends or evenings! So if anything happens there’s no way you could get help beyond working hours ! and no emergency contact for ordinary customers Most ISPs will have contact slightly beyond working hours
- I second the experience of one of the reviewers here ( intermittent service! )
It wont cover beyond my downstairs
- Wrong or inaccurate information given by Go internet! I asked for a WiFi booster, they convinced me that theirs is superior to getting a booster from Amazon or any where else, and it will cost me £50
- This was rather changed ! I was told that this was not correct and the charge is £12/month for a booster !!! I said thanks I don’t want obviously! Already paying for the fast deal download speed 200mb/25 upload ! Costing £40
So this was inaccurate info given by the lovely Tristan ! Changed by the nice Sam !
So I asked to cancel my contract within the 14 days ! The Nice Sam said they don’t offer a cooling period !!
I sent an email invoking my consumer rights ! (Sent after work on Friday evening)
Got an email confirming cancellation on Sunday evening! and this was the long new year bank holiday!
Have you noticed ? You won’t get through after 5 ! But this was reply on a bank holiday Sunday !! But when I needed tech help just after 5 ! It wasn’t available!
To add insult to all that injury when I tried to subscribe to a new provider I was told that Go internet didn’t deactivate the line ! Advised me to ask them to do it !
I called Sam and he confirmed that they will do it !
The next day still not done, and Sam told me that unfortunately OFNL terms is that it should be 30 days notice ! Even if I cancel in 14 days ! I asked ! He said yes
I asked him if Trevor ( he owns Go internet) could call me to discuss!!
Contacted OFNL and they confirmed that it has nothing to do with OFNL ! They don’t have such a policy and Go Internet could deactivate if they want to !
AGAIN INACCURATE WRONG INFORMATION!
Tried to call them back 5:14 and guess what ?!! No one there, call tomorrow!
They sent me an exceptionally high bill just to return the router and for the poor less than 14 days service
Of £244 of which £166 ( deposit ) to return the router then they will pay it back ! ( never did a company asked for that before !) and the rest is the cost of 14 days service!!
So I wish them luck and if they could improve they will be good ..
as for now .. I would not recommend it at all
Oh I almost forgot they send you a router without the admin and password to configure your router if you want to !!
10. januar 2023
Uopfordret anmeldelse
Besvarelse fra Go Internet
Hi Deya,
There are so many factual inaccuracies in your review it is difficult to know where to begin. I am always incredibly sad to let my team know that we have received a one-star review when they work so hard to please all our customers.
Firstly, the routers that we provide our customers have the best wireless technology on the market built right into it. However, WiFi has its limitations… a single WiFi router is never going to cover a whole home of a certain size. But that is fine, we have a solution for that.
We offered two options for whole home WiFi. We offered you our ‘Whole Home Wi-Fi’ product at £12/month. We’ll provide up-to three mesh points to achieve as uniform coverage as possible throughout the home. We also offered you outright purchase of the kit. Neither option seemed to meet your needs.
We executed the termination of your service as per the cooling off period in our terms and conditions. We immediately notified OFNL to cease the service. There is a mandatory period 30 days for provider moves on the OFNL network. This is an ONFL thing not a Go Internet thing and admittedly we think it’s a bit long too. Nevertheless, we have an excellent relationship with OFNL, we have asked them to hurry your cease request along – and we will open a dialogue with them to see how we can sharpen this process in future.
Sorry things didn’t work out. I have no doubt that had you have given us the chance we would have been able to get you to where you wanted to be. Unfortunately, in this case you were unwilling to work with us.
Kind Regards,
Trevor Cook
Managing Director
Great service quick delivery and is…
Great service quick delivery and is quite stable
23. december 2022
Besvarelse fra Go Internet
Thanks for choosing Go Internet Pedro. We're really pleased to have you with us!
Dette er Trustpilot
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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