GOGO Boilers supplied and installed our new boiler to our complete satisfaction. They were an absolute pleasure to deal with. They were professional, reliable and efficient from start to finish. We've... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Bought a new boiler last year from Go Go, a very local firm to where we live. Good boiler, 15 year parts and labour warranty which is peace of mind. Just had the first service which went fine too. Pol... Se mere
Virksomheden har svaret
After dealing with a cowboy gas engineer following an emergency call out on Easter Monday we were told we needed a new boiler as ours was beyond repair. We’d had a couple of companies visit to quote a... Se mere
Virksomheden har svaret
professional, honest and efficient. i was recommended gogo after getting a few extortionate quotes from other companies for a new boiler installation. british gas + pimlico quoted me £5-6k for manadat... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
GOGO Boilers are a family run business where quality of service and the needs of the customer always come first. With the absolute commitment of our staff, we aim is to meet your needs and make a positive contribution to your energy efficiency. With over 35 years of specialist industry experience we have provided a wide range of services including boiler installation, servicing, breakdown and repairs. We can also provide landlord gas safety certificates, power flushing and many other services. Our engineers are fully Gas Safe registered and trained to the highest standard of customer service to ensure we can maintain and repair heating and boiler equipment of all types, make and age at competitive prices. We specialise in the installation of a vast array of products to suit every budget, with finance package options available to help that unexpected expense become a lot more manageable at a time of need.
Kontaktoplysninger
344 Footscray road , SE9 2EB, New Eltham , Storbritannien
- 0203 137 6440
- marketing@gogoboilers.co.uk
- gogoboilers.co.uk
4,6
Fremragende
382 anmeldelser
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Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great service
Easy to book a service and a good price. Engineer phoned ahead to say he was on way. Engineer was clean and friendly, carried out service and offered extra, if I wanted filter clean and chemicals put it , at an extra cost as this is not part of service , I agreed overall very pleased with service and would highly recommend
27. juni 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you so much for your kind review! We're glad to hear that our booking process was easy. We're also happy to hear that our engineer was able to keep you informed about his arrival and was friendly and professional during the service. We appreciate your satisfaction and would be delighted to have the opportunity to serve you again in future. Thank you for recommending us to others!
Kind regards,
Customer service department
Boiler service
Very professional, efficient and knowledgeable. A thorough full service on a very old combi boiler.
14. juni 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you for taking the time to leave such a wonderful review! We're glad to hear that our engineer provided a professional, efficient, and knowledgeable service on your old combi boiler. We'll make sure to pass along your kind words to our team and look forward to serving you again in future!
Best regards,
Customer service department
5 star service
We recently have been having some major issues with our combi boiler, despite it having been regularly serviced and maintained over several years under a maintenance agreement with a major energy supply company. In short their service was far below the standard you would expect despite increasing their maintenance costs each year.
Well we decided it might be time to renew the boiler and at the same time look around locally for a company who could service and maintain our heating system.
Well our faith was restored in good old fashion ‘customer service’ when we approached GoGo Boilers locally in New Eltham. The advice they gave was second to none and we now have a brand-new boiler installed with a 10-year warranty with no further costly maintenance and repair costs.
One call to GoGo and a date was fixed for the installation which was even re-scheduled earlier as they were aware that we had no hot water.
On the installation date, Richard one of GoGo’s engineers, arrived early and immediately got to work on installing our boiler and we were up and running later that day. We must say all the work was carried out in a very professional and efficient manner and after, the whole work area was left in tidy and clean order.
Needless to say, we have no hesitation in recommending GoGo Boilers of New Eltham for all your boiler and plumbing requirements. Definitely a 5* service.
Barry and Kate
28. maj 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Hello Mr & Mrs Warren,
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that our advice and installation service met your expectations and exceeded your hopes.
We are proud to have been able to restore your faith in good customer service and provide you with a new boiler that comes with a 10-year warranty. We understand how frustrating it can be when maintenance and repair costs start to add up, and we're happy to have been able to offer a solution that provides peace of mind.
We're also grateful for the specific feedback about our engineer Richard, who did an excellent job of installing your new boiler. We'll make sure to pass on your kind words to him.
Once again, thank you for your glowing review. We're delighted to have earned your trust and recommendation, and we look forward to serving you with all your boiler and plumbing needs.
Please don't hesitate to reach out if you have any further questions or concerns. Thank you for choosing us!
Best regards,
Customer service department
Boiler replacement
Fast, easy to arrange and efficient. Thank you.
17. maj 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you for your review! We are truly glad to hear that our efforts have been well received. Your feedback is greatly appreciated and motivates us to continue delivering quality work.
Best regards,
Customer service department
Great engineer
1. maj 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you so much for your review! It means a lot to us to know that our work has made a positive impact.
Thank you for choosing us and we look forward to serving you again!
Best regards,
Customer service department
Professional and efficient service
We are new to the area and were struggling to find someone to come and have a look at our shower. Togo boilers came out within a day of us ringing. The engineer (Oliver) was professional, friendly and very helpful in diagnosing the potential issue and offering a solution. We would definitely recommend and we would definitely use again
2. maj 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you so much for your fantastic review! We're thrilled to hear that we were able to respond quickly to your call and that Oliver was able to provide a helpful and professional service. We're proud of our team and the level of care they provide to our customers. We're grateful for your feedback and would be happy to help you again in the future.
Thank you for choosing us and we look forward to serving you again!
Kind regards,
Customer service department
We were getting an error code on our…
We were getting an error code on our boiler and Steve came to help us. He was very thorough and helpful and carefully explained what had happened with our boiler. He solved the problem in less than 10minutes! I will definitely be using them to service my boiler in a few months.
27. april 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you so much for the kind words! We are glad we were able to quickly resolve the issue with your boiler. We look forward to servicing your boiler in the future.
If you ever need any assistance, please don't hesitate to reach out. Thank you for choosing us!
Kind regards,
Customer service department
Always happy with GoGo Boilers
I’ve had several good experiences with GoGo Boilers. Really nice plumber/engineers, they’re thorough and cautious and seem reasonably priced. I will definitely continue to use them.
8. april 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you for your kind words and for trusting us with your plumbing/heating needs. We are glad to hear about your positive experiences with our team and appreciate your continued support. Please do not hesitate to reach out if you have any future plumbing/heating needs. We will be happy to help.
Thank you for choosing us!
Kind regards,
Customer service department
Urgent plumber needed …
Excellent service needed a plumber urgently and one arrived within 30 minutes. Tom was polite and was able to sort our problem efficiently even going out to get parts would highly recommend
22. april 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you for your positive feedback and for recommending us! We are glad we could provide you with fast and efficient service. We strive to always meet the needs of our customers and we're happy to hear that Tom was able to quickly resolve your plumbing issue. If you have any future plumbing needs, please don't hesitate to reach out.
Kind regards,
Customer service department
Quick response to my boiler repair
17. april 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you for your feedback! We are glad to hear that you were satisfied with our boiler repair service. If you have any further questions or concerns, please don't hesitate to reach out to us.
Kind regards,
Customer service department
Great new boiler
The team installed a new boiler for me , quickly and efficiently and re-did some tricky pipework. I would highly recommend go go boilers for being thoroughly professional!
9. april 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you so much for the kind words! We are so happy to hear that you are happy with our service and with your new boiler. We truly appreciate your recommendation and your support.
If you ever need anything in the future, please don't hesitate to reach out. Thank you for choosing us!
Brilliant work: new boiler and smart-heating install
Two visits. The first was a service on, as it turned out, a shockingly old boiler with corroded innards. He showed me the damage, talked me through his notes, and explained my options well.
Two days later, the installers came to fit a replacement boiler, as well as the smart heating thermostat and radiator valves that I requested. On time, no nonsense, they guided me through Hive setup, cleaned up after themselves, and all finished between lunch and tea.
Bonus points for texturing the re-cementing round the new flue-pipe to match the bricks/mortar pattern around it, and he even took his shoes off to come upstairs on the carpet (good work, that fella's mum!). Top work from start to finish.
13. april 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you so much for taking the time to write such a detailed and positive review of our services. We are thrilled to hear that you were satisfied with the work done on your boiler and smart heating system. Our team always strives to provide top-notch service, and we are pleased to hear that you were happy with the end result. We appreciate your feedback and are glad that you noticed the attention to detail, like matching the cement texture and taking shoes off on the carpet.
If you ever need assistance in the future, please don't hesitate to reach out to us.
Thank you again for choosing us for your heating needs.
Had some issues with my boiler and…
Had some issues with my boiler and feared it had come to the end. Spoke to a few other companies who were keen to get someone round at great expensive to check up. Had a 10 minute chat with Steve and I havn’t spoken to a more friendly and helpful professional in my life. Walked me through a few steps and before I knew it everything was back to normal. When the day comes to get a new boiler gogo will be the first call I make. Great company cheers guys 👍
12. april 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you so much for your kind words! We're glad we were able to help you with your boiler issues and get everything back to normal for you. We pride ourselves on providing friendly and helpful service, so we're thrilled to hear that you had a positive experience with Steve. When the time comes for a new boiler, we'll be more than happy to assist you with that as well. Thank you for choosing us and for taking the time to leave this lovely review. Have a great day!
Very reliable service and the engineer…
Very reliable service and the engineer Oliver Kerr was extremely helpful and knowledgeable
8. april 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you for your kind words! We're glad to hear that you had a positive experience with our service and that Oliver was able to help you. We appreciate your feedback and look forward to serving you again in future.
Professional service
Engineer rang to confirm that he was on his way. He was quick and efficient and identified a straightforward fix for a problem we had been having. He also suggested an additional service element and was clear that there would be an additional cost, and what that cost would be. Will be using the company annually from now on.
26. marts 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you so much for the positive feedback! We are pleased to hear that our engineer was able to quickly and efficiently address your issue. We always strive to provide excellent service. We look forward to working with you on an annual basis to keep your system running smoothly. If you ever need anything in future, please don't hesitate to contact us. Thank you for choosing us!
Best regards,
Customer service department
GoGo Boilers were perfect for us
GoGo Boilers were perfect for us. Our boiler had been switched off by an engineer so we were without hot water and heat. Steve in the shop knew his stuff and gave us a really prompt fix date as well as a competitive price. Richard, who installed it, was great - on time, helpful, adaptive and efficient.
9. marts 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you so much for your kind words! It was our pleasure to help and install your new boiler. We truly appreciate your feedback! Customer satisfaction is always our top priority. Please feel free to contact us if you require any further assistance in future. We look forward to serving you again.
Kind regards,
Customer service department
Gogo Boilers..excellent
Gogo Boilers fitted my new boiler yesterday. Really top job given the complexity and position of the old boiler. Richard was marvellous, fair price and prompt service too!! Would definitely recommend!!
22. marts 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you so much for the kind words! We are thrilled to hear that you had a positive experience with our service and that Richard did a great job. We truly appreciate your recommendation and hope you enjoy your new boiler. Thank you for choosing us!
Best regards,
Customer service department
Go Go Boilers
In spite of an initial hiccup, plumber Steve came to the rescue and did a great job. Friendly, professional and tidy, he was the perfect person to get if you don’t like DIY!
This is the second time we’ve used GoGo and they are a great local business.
14. marts 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you so much for your kind words! We are very happy to hear that we were able to provide you with excellent service. We strive to be professional, friendly, and tidy on every job, and we're glad to hear that it was noticed. We greatly appreciate your support.
If you ever need anything in the future, please don't hesitate to contact us. Thank you again for choosing us!
Kind regards,
Customer service department
Had a boiler issue recently
Had a boiler issue recently, contacted GoGo boilers. Prompt response! Could have had somebody attending the same day. Opted for a few days later. Engineer was on time but and there it changed. After seeing that our boiler was a bit older he lost interest fixing or at least opening the boiler and check if it was possible to fix. Instead we we just given a quite expensive replacement quote and paid £ 102 for nothing. Had a different Engineer coming to the house, he checked properly. He gave us a quote for fixing and two quotes for replacement. And guess what? As he wasn't able to fix it, we paid nothing. That is what I call customer service. I will not use GoGo boilers for the replacement and won't recommend them to anyone.
4. marts 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Hello Mr Egal,
We are really sorry to hear that you were not satisfied with the service provided.
We have carried out an investigation and read the engineer's report. The engineer confirmed that the cover was removed in order to carry out a full inspection and investigate various faults with the boiler (filling link is letting by, expansion vessel diaphragm has ruptured with water at the air valve, pressure relief valve is also letting by, which means that the boiler would have to come off the wall for repairs). Due to the age and condition, it was recommended to replace the boiler. A copy of the report was left at the property, highlighting the issues.
The price of £85.00 plus VAT (no call-out charge) was agreed when the booking was made. However, we have mentioned that this would come back as a credit if we were to proceed with replacing the boiler.
Kind regards,
Customer service department
Came to do service on our boiler like…
Came to do service on our boiler like they do every year. This time it's suddenly condemed and unsafe. Ok. Got someone else in, but still got charged like we had a service done when we didn't. Emailed about a refund but got declined.
28. februar 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Dear customer,
Thank you for providing your feedback regarding the recent inspection of your boiler. Your safety and satisfaction are of utmost importance to us.
We have checked our database and read the engineer's report, who has stated that the boiler due to condense leaking has corroded and rust appeared at the bottom of the carcass. This renders the boiler unsafe and the boilers gas supply was isolated and also, a warning notice was issued, which you signed aware that the appliance is immediately dangerous. The email that you sent after, stated that another company said that this is safe to be used. For us to get a 2nd opinion, we contacted Ideal, the manufacturer, and forwarded the pictures that we had taken and in reply, they confirmed that the boiler is in none non-repairable condition and as the rust is on the chassis of the boiler, this would render it as unsafe to use and would advise to replace the boiler as it is unable to be repaired. A copy of their email was forwarded to you.
All our engineers are Gas Safe Registered and they follow the rules and regulations as required to ensure the safety of our customers.
We would like to point out that if your boiler has been made to work, you are putting your life and others at risk. And stress not to use the boiler. We would highly recommend that you contact Gas Safe at 0800 408 5500 and advise them what has happened.
In order to address the situation, we have provided you with a quotation to replace the boiler and are willing to refund the charge for the engineer's visit if you choose to proceed with the replacement.
Thank you for your understanding and cooperation in this matter. Your safety is our utmost concern, and we are here to assist you in any way we can.
Kind regards,
Customer service department
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