GOGO Boilers supplied and installed our new boiler to our complete satisfaction. They were an absolute pleasure to deal with. They were professional, reliable and efficient from start to finish. We've... Se mere
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Se, hvad kunderne siger
Bought a new boiler last year from Go Go, a very local firm to where we live. Good boiler, 15 year parts and labour warranty which is peace of mind. Just had the first service which went fine too. Pol... Se mere
Virksomheden har svaret
After dealing with a cowboy gas engineer following an emergency call out on Easter Monday we were told we needed a new boiler as ours was beyond repair. We’d had a couple of companies visit to quote a... Se mere
Virksomheden har svaret
professional, honest and efficient. i was recommended gogo after getting a few extortionate quotes from other companies for a new boiler installation. british gas + pimlico quoted me £5-6k for manadat... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
GOGO Boilers are a family run business where quality of service and the needs of the customer always come first. With the absolute commitment of our staff, we aim is to meet your needs and make a positive contribution to your energy efficiency. With over 35 years of specialist industry experience we have provided a wide range of services including boiler installation, servicing, breakdown and repairs. We can also provide landlord gas safety certificates, power flushing and many other services. Our engineers are fully Gas Safe registered and trained to the highest standard of customer service to ensure we can maintain and repair heating and boiler equipment of all types, make and age at competitive prices. We specialise in the installation of a vast array of products to suit every budget, with finance package options available to help that unexpected expense become a lot more manageable at a time of need.
Kontaktoplysninger
344 Footscray road , SE9 2EB, New Eltham , Storbritannien
- 0203 137 6440
- marketing@gogoboilers.co.uk
- gogoboilers.co.uk
4,6
Fremragende
382 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent
From customer service to explaining exactly what is economical and efficient for us. This company is exceptional . Workmen great, Richard and Charlie. Clear up after them. Steve’s customer service is great. Thanks to my neighbour for recommending them.
4. december 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you so much for your kind words! We're thrilled to hear that our workmen, Richard and Charlie, did a great job and that Steve provided excellent customer service. We're also happy to hear that you appreciated the extra effort they put in to clean up after themselves. We're grateful for the recommendation from your neighbor and we'll do our best to continue providing exceptional service to you and your community!
Best regards,
Customer service department
Very happy with the boiler which was…
Very happy with the boiler which was installed in my mums house. But was very shocked to see the engineer standing on my mum’s worktop with his heavy boots to access the boiler without putting any protection on the worktop or wearing shoe covers.
Bit happy with price / prompt install especially as close to Christmas.
7. december 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you for taking the time to share your feedback. We're glad to hear that you are happy with the boiler installation and the service. However, we sincerely apologise for the oversight regarding the engineer's footwear on your mum's worktop. We take cleanliness and respect for our customers' homes very seriously, and we will address this with our team to ensure it doesn’t happen again in the future. Your feedback is invaluable in helping us improve our services. If you have any further concerns, please feel free to reach out. Thank you again for your understanding!
Best regards,
Customer service department
Expensive Service for no result
The engineer charged me £102 for the service, but he should have informed me that the boiler was old and that he didn't work with that specific branch. It would have been much more customer-focused to provide honest advice and help me save money.
Furthermore, he refused to take responsibility for any potential damage to my kitchen, claiming he needed to cut into the walls. This means I would not only incur costs for the installation but would also have to hire someone else to repair the damage done.
I have spoken to other engineers who confirmed that it is indeed possible to install a new boiler without damaging the kitchen.
9. december 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Hello,
Following our engineer's report and a discussion with him, we would like to clarify the situation regarding your Glow Worm Flexicom combination boiler, which is 14 years old.
You agreed to our fee of £85 plus VAT for the engineer's visit. Upon arrival, the engineer identified a fault code F25, indicating that the boiler was struggling to disperse the heat being created. The boiler was successfully reset, and the water pressure was found to be around 1.5 bar. As a result, the boiler is now operational.
However, the engineer advised that due to the boiler's age and overall poor condition, it would be more cost-effective to consider replacing the unit rather than repairing it. While we are capable of repairing Glow Worm boilers, we believe that a replacement would be a better long-term solution given its age and condition.
We noted that the boiler is located in a cupboard that appears to feature tiles and marble. Although a recommended replacement boiler would fit with some challenges, we are confident that we can handle the installation.
If you choose to proceed with the installation of the new boiler at the quoted fair price, we will gladly refund the cost of the engineer's visit.
Kind regards,
Customer service department
Installed new boiler
Installed new boiler and sorted out our old water tank with no fuss. Very efficient and friendly service - thank you!
25. november 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you so much for your kind words! We're glad to hear that you're pleased with the new boiler installation and our service. If you have any further questions or need assistance in the future, don't hesitate to reach out. Enjoy your comfortable home!
Best regards,
Customer service department
No response
I paid for a boiler to be serviced, it has not had a days problem since its installation. A week after the service it malfunctioned and the 'banner' reverted back to the boiler needing a service.
I phoned up to resolve the issue and left details but received no call back or resolution to the problems we were having.
I did however get 3 emails and a letter with a quote for a new boiler!
I now have to get another engineer to fix the problems left by the person who serviced the boiler.
Not the best customer service.
8. november 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
We sincerely apologise for the inconvenience you experienced after your boiler was serviced. We did reach out to the engineer to contact you, but it seems he was unable to do so. If you're still experiencing issues, please get in touch with us so we can arrange for another engineer to visit at no charge.
Please note that our quotes for replacement boilers are provided based on the age of your current unit and are intended to offer peace of mind regarding potential costs, as well as details on warranty coverage for parts and labor.
Thank you for your understanding. We look forward to resolving this matter for you.
Best regards,
Customer service department
We use GoGo Boilers for many of the…
We use GoGo Boilers for many of the properties that we manage at Irwin Scott for breakdowns, annual gas safety inspections and services and have never had any issues. Communication is good and issues are resolved quickly and efficiently.
7. november 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you for your feedback regarding our services. We’re thrilled to hear that you've had a positive experience with us for your properties. If you ever need anything or have additional comments, please don’t hesitate to reach out!
Best regards,
Customer service department
Great customer service from a local…
Great customer service from a local company
28. oktober 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you for your kind words! We are glad to hear you had a great experience with us. If you need anything else, feel free to reach out!
Kind regards,
Customer service department
Well done GoGo Boliers!
Had boiler installed with GoGo Boilers, through Vaillant boilers approved fitters list. We had no hot water or heating with tanks in the loft at risk of bursting, got us out of trouble real quick, just in time for winter. Well done GoGo boilers!
14. oktober 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you so much for your positive feedback! We're delighted to hear that GoGo Boilers was able to resolve your heating and hot water issues promptly, especially with winter approaching.
If you need any further assistance or have questions in the future, don't hesitate to reach out. Stay warm this winter!
Best regards,
Customer service department
Honest, affordable company.
I liked the ease of booking. Sent a message Sunday night after noticed boiler leaking. I had a phone call next morning and arranged an appointment. The gas fitter Steve T was honest, experienced and fixed my boiler whilst giving it a service. The invoice very reasonable - easy to pay either following the job by card / direct bank transfer or online via text. Given them a call, I cannot recommend enough.
18. oktober 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you so much for your kind words and for taking the time to share your experience! We are glad to hear you found the booking process easy and that Steve provided you with honest and efficient service. Your recommendation means a lot to us. If you ever need assistance again, don’t hesitate to reach out. Have a great day!
Warm regards,
Customer service department
Not recommending!
Terrible!!!
I called them and tell them that I have issues with the heating because the fan of
the boiler it’s not working anymore.So I booked engineer for the next day between 11.00am and 1.00pm.
Firstly I lost 2 hours waiting for someone to arrive.I needed to call and ask if someone it’s coming or not.
Second when the person arrived he told me that the fan needs replacement and probably something else is broken as well.He told me that the boiler it’s old(something which I already knew).
He charged me £102 and he left.
I don’t know what kind of help is that and
For what reason they charged me this money.Not helpful at all!!!!
NOT RECOMMENDED AT All!!!
14. oktober 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
We are truly sorry to hear about your negative experience with our service. It’s frustrating to wait longer than expected, but some jobs take longer and traffic is also a factor.
You contacted our company and suggested the fan on the boiler was faulty, other issues can arise to not make the fan work electrically. You booked an engineer and were quoted £ 85 plus VAT.
After tests were carried out, yes the fan was faulty.
If you knew 100% the fan was faulty, a second opinion was not required. A price to supply and fit could have been given on the phone, instead of calling out an engineer.
Your feedback regarding the delay and the engineer’s diagnosis is important to us. Please reach out to our customer service team at servicing@gogoboilers.co.uk so we can discuss your experience in detail and find a way to assist you further.
Best regards,
Customer service department
A job well done.
Appointment made, the service engineer rang shortly before arrival. He carried out the service with omission tests performed. Also had the power filter cleaned and system refilled with fluid. All in all very satisfied.
7. oktober 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you so much for leaving us a review. It's great to know that the service and maintenance tasks were carried out to your satisfaction. Your feedback truly motivates us to keep doing our best!
Best regards,
Customer service department
First class service
The engineer turned up on time and he explained the service and completed the task in good time and was 1st class, a job well done and would highly recommend GoGo boilers to anyone looking for a new boiler or just a service
7. oktober 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you for your kind review! We're happy to hear that you had a positive experience with our engineer and appreciate your recommendation. It’s always a pleasure to help, and we are here if you need anything else in the future.
Best regards,
Customer service department
Friendly competent engineer
Friendly competent engineer. Very good
25. september 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you so much for your kind words! We are glad to hear you had a positive experience.
Kind regards,
Customer service department
Great service
Great service! Friendly and got the job done whilst and filled out paper work accordingly. Would recommend
27. september 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you for your kind words! We're glad to hear you had a positive experience and appreciate your recommendation. If you need anything in the future, don’t hesitate to reach out!
Best regards,
Customer service department
Boiler servicing
Gentleman arrived on time very efficient and every place left clean. Same man as last year
2. september 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you very much for your positive review, we are glad you were satisfied with our services! Kind regards, Customer Service team.
Excellent and efficient
We installed a new boiler with GoGo, alongside some other additional plumbing works. We were so pleased with the quality of workmanship and how efficient, quick and professional the team were.
Excellent team, we wouldn't hesitate to recommend GoGo for a new boiler installation other plumbing works.
10. august 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you so much for your kind words! We are glad to hear that you are pleased with the new boiler installation and the additional plumbing work. Our team takes great pride in delivering high-quality workmanship and efficient service, so your feedback means a lot to us.
We appreciate your recommendation and are always here to assist you with any future plumbing or heating needs.
Warm regards,
Customer service department
A good service
Engineers attended punctually and were professional, explained everything clearly and didn't make a mess!
15. august 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you for your feedback! We're glad to hear that our engineers provided professional service and left everything tidy. Your satisfaction is important to us and we appreciate you taking the time to share your experience.
If you need any further assistance, please don't hesitate to reach out!
Kind regards,
Customer service department
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you so much for your kind review! We are happy to hear that you had a positive experience with our engineers. Your satisfaction means a lot to us and we look forward to serving you again in future!
Best regards,
Customer service depatment
Service Efficient service
Service carried out quickly and explanation given to what had been done. Felt very confident with the work carried out.
9. juli 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you for your kind words! We're glad to hear that you felt confident in the work we provided. We appreciate your feedback and look forward to serving you again!
Kind regards,
Customer service department
Fixed on the day I phoned
Fixed on the day I phoned. Very efficient service. Very happy.
9. juli 2024
Uopfordret anmeldelse
Besvarelse fra GoGo Boilers Plumbing and Heating
Thank you so much for taking the time to share your positive experience with us! Your satisfaction is our top priority, and we're glad we could exceed your expectations. We appreciate your review and look forward to serving you again in future!
Best regards,
Customer service department
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