No false promises and connected at the specified time. Engineers Mark and Dale were very pleasant and professional. Day after connection had a few issues and the help centre support team were absolute... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Have been using go fibre for around a month, fabulous speed in an older property where my previous provider failed to deliver, I experienced poor connection and continued problems. With go fibre my... Se mere
Virksomheden har svaret
The broadband connected to everything so easily! The booster ensures the wifi works throughout the house. The app is brilliant too, and so easy to manage. Their customer service is also fantastic. Can... Se mere
Virksomheden har svaret
A really excellent company. Easy installation and all our queries have been answered within twenty-four hours. It’s also lovely to speak to an actual person without going through hundreds of options!... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We're a Scottish, local, independent broadband provider focused on delivering amazing connectivity to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 120,000 homes and businesses in more than 40 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our local customer service team are always on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable and buffer-free world of GoFibre broadband.
Kontaktoplysninger
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, Storbritannien
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4,7
Fremragende
2 t anmeldelser
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I have already submitted a review
23. april 2026
Besvarelse fra GoFibre Broadband
Hey Mrs Black,
Thanks again for your continued support – we really appreciate it!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
All efficiently done and now…
All efficiently done and now operational with no problems. Well done.
23. april 2026
Besvarelse fra GoFibre Broadband
Hey Graeme,
Thank you for the great review! We’re really pleased to hear everything was handled efficiently and that you’re now up and running with no problems at all.
That’s exactly the kind of ultra-smooth experience we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Besvarelse fra GoFibre Broadband
Hey Jay,
Thank you for the fantastic review! We’re really pleased to hear everything was fast, easy and that our engineer made such a lovely impression.
That’s exactly the kind of ultra-smooth experience we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Besvarelse fra GoFibre Broadband
Hey Amelia,
Thank you for the great review! We’re really pleased to hear you value having a local team and being able to speak to real people – no bots, just helpful support when you need it.
That’s exactly what we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Lads superb nothing to much trouble…
Lads superb nothing to much trouble from digging the road to installing and setting it up.
Wonderful x
23. april 2026
Besvarelse fra GoFibre Broadband
Hey Moira,
Thank you for such a fantastic review! We’re really pleased to hear everything went smoothly from the groundworks right through to installation and getting you set up.
“Nothing too much trouble” is exactly what we aim for – the team will be made up to hear that!
Thanks again and welcome to the GoFibre family – wonderful indeed!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
So far in my experience they provide…a reliable service just as they say they will.
So far in my experience they provide what they say they are going to provide and it works well for me.
21. april 2026
Besvarelse fra GoFibre Broadband
Hey Jim,
Thank you for the great review! We’re really pleased to hear everything is working well for you and that the service is delivering as promised.
That’s exactly the kind of ultra-reliable experience we aim to provide. Thanks again for choosing your local provider – we really appreciate it!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
GoFibre gives a very professional, polite and efficient service.
Having booked an appropriate date and time of day for getting me connected to Go Fibre I was kept well informed as to the status of the technician on the day. He phoned me to check all was ok for his arrival and then texted me telling me he was on the way.
The technician was polite, respected the property, friendly and very professional and kept me informed as to what he’d be doing. The small amount of dust from drilling was cleared up immediately!
Upon completion of the work he ‘hooked’ me up to the WiFi on 3 different devices (I am so not technical!)
What an asset to Go Fibre this young man is - fantastic !
23. april 2026
Besvarelse fra GoFibre Broadband
Hey ALJ,
What a fantastic review – thank you so much for taking the time to share this!
We’re really pleased to hear everything was organised smoothly from booking right through to installation, and that you felt well informed every step of the way.
It’s brilliant to know the technician made such a positive impression – from keeping you updated, respecting your property, tidying up as he went, and taking the time to get your devices connected.
That’s exactly the kind of ultra-helpful, professional service we aim to deliver. We’ll be sure to pass your kind words on – he’ll be made up to hear that!
Thanks again and welcome to the GoFibre family – we’re really glad to have you with us!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Technician was was polite/helpful
Technician was was polite, extremely helpful, explained everything and respected my property.
23. april 2026
Besvarelse fra GoFibre Broadband
Hey Maureen,
Thank you for the fantastic review! We’re really pleased to hear the technician was polite, helpful and took the time to explain everything clearly while respecting your home.
That’s exactly the kind of ultra-helpful, professional service we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Installation engineer was friendly
Installation engineer was friendly, polite and got the job done very efficiently
23. april 2026
Besvarelse fra GoFibre Broadband
Hey John,
Thank you for the great review! We’re really pleased to hear the installation was carried out efficiently and that our engineer made a friendly and polite impression.
That’s exactly the kind of ultra-smooth experience we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Have had Go-Fibre for past 2 years
Have had Go-Fibre for past 2 years, now we are moving house to a location they don't service. They are asking for £200.00 cancellation fee. Would have been happy to continue the service but they don't service the area. Will never recommend or use Go-Fibre again, check the contract details you never know when you may move house.
23. april 2026
Uopfordret anmeldelse
Besvarelse fra GoFibre Broadband
Hey John,
Thank you for sharing this, we’re really sorry to hear how disappointing this experience has been for you.
We completely understand why this feels especially frustrating when you were happy with the service and would have continued with us if we’d been able to support your new address. Moving home is stressful enough without having to worry about things like this on top.
While we are expanding our network, there are still areas we unfortunately don’t yet cover, and we appreciate how disappointing that can be when relocating. Charges like the one you’ve mentioned are linked to the original agreement, but we do recognise that situations like this can feel unfair when there’s no option to transfer the service.
We’d genuinely like to look into this for you and make sure everything has been handled correctly. If you’re open to it, one of our friendly local customer service team can call you, referencing this review, and we’ll be happy to review your account and talk things through.
Thank you again for taking the time to leave feedback, it’s really important to us and helps inform how we improve going forward.
Jake
GoFibre? - Gopherit!
Just when I thought I'd said it all (see my previous review) . . .
These guys just keep on giving - an upgrade from 150 to 300 Mbps for only £1 per month as a thank you - WOW!
sorry guys but it's me that's saying thank you.
Gopherit!
22. april 2026
Besvarelse fra GoFibre Broadband
Hey Glen,
Gopherit! We love it! :D
Thank you so much for coming back and leaving another review – that really means a lot. We’re delighted you’re enjoying the upgrade, and for £1… it really is a bit of a no-brainer!
“Sorry guys but it’s me that’s saying thank you” – we’ll take that all day!
Thanks again Glen for your continued support – it’s genuinely appreciated. Gopherit!
Jake
Great customer service
Great customer service - a big shout-out to Steve L, Cheryl D, Ellis B and Dan B.
22. april 2026
Uopfordret anmeldelse
Besvarelse fra GoFibre Broadband
Hey Matthew,
Thank you for the fantastic review! We’re really pleased to hear you’ve had such a great experience with our customer service team.
We’ll make sure Steve, Cheryl, Ellis and Dan see this – they’ll be made up with the mention!
Thanks again for choosing GoFibre – we really appreciate it!
Jake
Customer service is great and the…
Customer service is great and the service it's self is great but having to pay for an individual IP address to use an Xbox without issues is annoying.
16. april 2026
Besvarelse fra GoFibre Broadband
Hey Chris,
Thank you for your review – we’re really pleased to hear you’ve had a great experience with both our customer service and the broadband itself.
We do understand your frustration around the need for an individual IP address. In some cases, particularly with gaming, this can help achieve a more stable or open NAT type and improve the overall experience.
Any other queries, please don’t hesitate to get in touch – we’re always happy to help.
Thanks again for your feedback and for choosing GoFibre!
Jake
For an extra £1 per month to get…
For an extra £1 per month to get upgrade from 150 to 300 bpms is a no brainer, could not turn it down.All done in a couple of days. First class service.
21. april 2026
Besvarelse fra GoFibre Broadband
Hey Neil,
What a deal – an upgrade like that for £1 is hard to say no to!
Thank you for the fantastic review! We’re really pleased to hear everything was sorted quickly and that you’re enjoying those ultra-fast speeds.
First class service is exactly what we aim for – thanks again and welcome to the GoFibre family!
Jake
Besvarelse fra GoFibre Broadband
Hey Rob,
Thank you for the great review! We’re really pleased to hear the communication has been excellent.
That’s exactly the kind of ultra-smooth experience we aim to deliver. Thanks again for choosing your local provider – we really appreciate it!
Jake
Besvarelse fra GoFibre Broadband
Hey,
Thank you for the great review! We’re really pleased to hear everything was smooth and hassle-free from start to finish.
That’s exactly the kind of ultra-smooth experience we aim to deliver.
Thanks again and welcome to the GoFibre family!
Jake
Definitely one star experience and they are evan lucky to get that!!!!
My experience with Go Fibre is that it will not work properly and has no affecting my television as well. No picture or dialogue for long periods. Also broadband keeps cutting off especially when working on projects.It just seems to go down and I have lost the work I have done. I have contacted them on numerous occasions but they state it could be my laptop which I purchased one year ago. The problem I had with my last provider was cost as this is cheaper but I would rather pay that go through this experience all the time
19. april 2026
Uopfordret anmeldelse
Besvarelse fra GoFibre Broadband
Hi Patricia,
I’m very sorry to read about the ongoing issues you’ve experienced with your broadband and TV service. We recognise the impact this has had, particularly on your ability to work, and this is not the standard of service we expect to deliver.
I can confirm that our team has been in contact with you since yesterday and is actively investigating the concerns you’ve raised to identify the root cause and agree next steps.
Thank you for bringing this to our attention and for your patience while we work to resolve this.
Thanks
Gareth
From ordering to installation was 5…
From ordering to installation was 5 stars sending emails to let me know what was happening the guys installing where very good showing me exactly what to do best broadband ever
16. april 2026
Besvarelse fra GoFibre Broadband
Hey James,
Thank you for the fantastic review! We’re really pleased to hear everything was 5 stars from ordering right through to installation.
It’s great to know the updates kept you in the loop and that the team took the time to show you exactly what to do – that makes all the difference.
“Best broadband ever” is some compliment – we’ll take that all day! Thanks again and welcome to the GoFibre family!
Jake
Easiest Utility company ever to deal with
Easiest Utility company I have ever dealt with!
Worth 10 stars not 5, An amazing engineer did a cracking job of the installation and the stable service so far is great value for money. Thank you GoFibre.
16. april 2026
Besvarelse fra GoFibre Broadband
Hey,
10 stars?! That’s the ultimate compliment – thank you so much!!
We’re absolutely delighted to hear you found us the easiest utility company you’ve ever dealt with – that’s exactly the experience we aim to deliver.
It’s brilliant to know the engineer did such a cracking job and that you’re already enjoying an ultra-fast, ultra-reliable service that’s hitting the mark.
Thanks again for the kind words and for choosing your local provider – we really appreciate it!
Jake
Besvarelse fra GoFibre Broadband
Hey A McCrorie,
Thank you for the great review! We’re really pleased to hear you found the service friendly and efficient.
That’s exactly the kind of ultra-smooth experience we aim to deliver. Thanks again for choosing your local provider – we really appreciate it!
Jake
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.