No false promises and connected at the specified time. Engineers Mark and Dale were very pleasant and professional. Day after connection had a few issues and the help centre support team were absolute... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Have been using go fibre for around a month, fabulous speed in an older property where my previous provider failed to deliver, I experienced poor connection and continued problems. With go fibre my... Se mere
Virksomheden har svaret
The broadband connected to everything so easily! The booster ensures the wifi works throughout the house. The app is brilliant too, and so easy to manage. Their customer service is also fantastic. Can... Se mere
Virksomheden har svaret
A really excellent company. Easy installation and all our queries have been answered within twenty-four hours. It’s also lovely to speak to an actual person without going through hundreds of options!... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We're a Scottish, local, independent broadband provider focused on delivering amazing connectivity to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 120,000 homes and businesses in more than 40 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our local customer service team are always on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable and buffer-free world of GoFibre broadband.
Kontaktoplysninger
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, Storbritannien
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4,7
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
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Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Would definitely recommend
The process of switching to GoFibre was clear and straightforward - from providing the best options (and prices) to suit our needs, maintaining excellent communication on what/when from contract, through to survey and installation. The two installers were friendly, professional and efficient - and respectful of the property. If you are thinking of changing your provider, then I would absolutely recommend considering GoFibre.
30. april 2026
Besvarelse fra GoFibre Broadband
Hey Ged,
Thank you for such a fantastic review! We’re really pleased to hear the whole switching process was clear and straightforward from start to finish.
It’s great to know the communication kept everything on track and that the team helped find the best option for your needs. We’re also delighted the installers made such a positive impression – friendly, professional and respectful is exactly what we aim for.
We really appreciate the recommendation – that means a lot! Thanks again and welcome to the GoFibre family
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Had my new GoFibre Max with balanced…
Had my new GoFibre Max with balanced speeds fitted about 4days now the fitting was great the engineer was friendly and explained things very well, speeds have been great yet to get the full gigabyte but been getting between 850-950mbps but them speeds after being stuck on mobile data for past 3months is like night and day
30. april 2026
Besvarelse fra GoFibre Broadband
Hey Chris,
Thank you for the fantastic review! We’re really pleased to hear the installation went smoothly and that the engineer took the time to explain everything clearly.
It’s great to see the speeds you’re getting too – 850–950 Mbps is seriously quick, and after being stuck on mobile data for months, we can imagine that feels like a huge upgrade!
That’s exactly the kind of ultra-fast, ultra-reliable experience we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
ge6it installed
Took a tad longer to organise the switch but all went well. Good installation team effort
30. april 2026
Besvarelse fra GoFibre Broadband
Hey Gary,
Thank you for the great review! We’re really pleased to hear that although it took a little longer to get things organised, everything went smoothly in the end.
It’s great to know the installation team made a good impression too – teamwork makes the dream work!
Thanks again and welcome to the GoFibre family – we’re glad to have you with us!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Clearly explained.
All was very clearly explained both by Saul over the phone and on the day during the installation.
29. april 2026
Besvarelse fra GoFibre Broadband
Hey Robert,
Thank you for the fantastic review! We’re really pleased to hear everything was clearly explained both over the phone and on the day of installation.
We’ll be sure to pass your kind words on to Saul as well – he’ll be made up to hear that!
That’s exactly the kind of ultra-clear, ultra-helpful service we aim to deliver. Thanks again and welcome to the GoFibre family!
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Jake
Very fast and efficient installation by…
Very fast and efficient installation by very pleasant guy installing my system.
29. april 2026
Besvarelse fra GoFibre Broadband
Hey Mary,
Thank you for the fantastic review! We’re really pleased to hear the installation was ultra-fast and efficient, and that our engineer made such a pleasant impression.
That’s exactly the kind of smooth experience we aim to deliver from start to finish. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Staff very good and helpful.
29. april 2026
Besvarelse fra GoFibre Broadband
Hey David,
Thank you for the great review! We’re really pleased to hear you found the staff helpful and supportive – that’s exactly what we aim for.
We’re always looking to improve, so hopefully next time we can earn that fifth star! Thanks again for choosing GoFibre
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
GoFibre, great customer service
I have been a customer of GoFibre for several years now and I can't complain. The customer service is top notch. If I have an issue, the customer support team have been easy to get a hold of through their phone line and were quick to get things sorted for me. One time my fibre cable was cut, after speaking to their support team they were able to get an engineer out the next day to put in a temporary fix and the whole line was replaced a week or so later. The staff are always so polite and nice :)
30. marts 2026
Besvarelse fra GoFibre Broadband
Hey Ashley,
Thank you for such a fantastic review! We’re really pleased to hear you’ve had such a positive experience over the years – that kind of long-term satisfaction means a lot to us.
It’s great to know our customer service has stood out and that the team have been easy to reach and quick to get things sorted when needed. Getting you back up and running quickly after the cable issue is exactly what we aim for, so we’re glad that made a difference.
We’ll be sure to pass on your kind words to the team – they’ll be made up to hear that!
Thanks again for your continued support – we really appreciate it!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Really good 💯
29. april 2026
Besvarelse fra GoFibre Broadband
Hey Andrew,
Thank you for the great review! We’re really pleased to hear everything’s been really good – just how it should be.
Thanks again and welcome to the GoFibre family – we really appreciate it!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Speed is very good and the price is…
Speed is very good and the price is fantastic would recommend anybody to go to go fibre and it's local Brian
29. april 2026
Besvarelse fra GoFibre Broadband
Hey Brian,
Thank you for the fantastic review, Brian! We’re really pleased to hear you’re enjoying the ultra-fast speeds and that the price is hitting the mark too.
It’s great to know the local touch stood out as well – that’s something we’re really proud of.
We really appreciate the recommendation – thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
efficient and found a solution when…
efficient and found a solution when others couldnt
29. april 2026
Besvarelse fra GoFibre Broadband
Hey Johnny,
Thank you for the great review! We’re really pleased to hear we were able to find a solution where others couldn’t – that’s exactly what we aim to do.
Efficient and getting the job done is what it’s all about! Thanks again and welcome to the GoFibre family
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
We had a few problems to start with but…
We had a few problems to start with but they came back and sorted them out .
22. april 2026
Besvarelse fra GoFibre Broadband
Hey E Haley,
Thank you for the great review! We’re really pleased to hear that although there were a few issues initially, everything was sorted and you’re now up and running as expected.
I was the one who spoke with you on the phone, so I’m really glad we were able to get things resolved – it was great to speak with you.
As always, please feel free to reach out whenever you need anything – we’re always happy to help. Thanks again and welcome to the GoFibre family!
Jake
The service is excellent
The service is excellent, installation was on time, the engineer was excellent and helpful and cleaned any mess quickly which was just a bit dust. Highly recommend this company.
24. april 2026
Besvarelse fra GoFibre Broadband
Hey Marion,
Thank you for the fantastic review! We’re really pleased to hear everything was on time and that the installation was carried out smoothly.
It’s brilliant to know the engineer was helpful and made sure everything was left tidy – even down to clearing up the dust! That’s exactly the kind of ultra-smooth service we aim to deliver.
We really appreciate the recommendation – thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Go for it
No fuss, easy switch over excellent communication, I’ve had Go Fibre for a while and it has never buffered, frozen, or any other problem, very pleased
24. april 2026
Besvarelse fra GoFibre Broadband
Hey Helen,
Thank you for the fantastic review! We’re really pleased to hear the switch was easy and that the communication kept everything smooth from start to finish.
It’s brilliant to know you’ve had an ultra-fast, ultra-reliable service with no freezing or buffering – that’s exactly what we aim for.
Thanks again for sticking with GoFibre – we really appreciate it!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The man who came to install was really…
The man who came to install was really pleasant and got on with the job quickly. Made sure everything was working before he left.
23. april 2026
Besvarelse fra GoFibre Broadband
Hey Nicola,
Thank you for the fantastic review! We’re really pleased to hear the installation went smoothly and that our engineer made such a positive impression.
It’s great to know everything was set up quickly and that everything was fully checked before leaving – that’s exactly the kind of ultra-smooth service we aim to deliver.
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Communication prior to installation was…
Communication prior to installation was great and very personal knowing names of the people who I was talking to and able to ask questions. Although living in a small village the engineer had to adapt resources he was charming and brilliant with installation which was painless and least intrusive on the house. Speed is good. not had billing yet
23. april 2026
Besvarelse fra GoFibre Broadband
Hey Sarah,
Thank you for the fantastic review! We’re really pleased to hear the communication before installation felt personal and that you knew exactly who you were speaking to – that local, human touch is something we’re really proud of.
It’s great to know the engineer adapted to the setup on the day and carried out the installation in a way that was smooth and minimally intrusive – charming and brilliant is exactly what we like to hear!
We’re also glad you’re happy with the speeds so far. When your first bill comes through, if you’ve got any questions at all, just give us a shout and we’ll be happy to help.
Thanks again and welcome to the GoFibre family – we’re glad to have you with us!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Always very quick to respond and you…
Always very quick to respond and you can understand who is on the other end of the phone
25. april 2026
Besvarelse fra GoFibre Broadband
Hey David,
Thank you for the great review! We’re really pleased to hear you can get through quickly and speak to someone you can clearly understand – no scripts, no hassle.
That’s exactly the kind of ultra-helpful service we aim to deliver. Thanks again for choosing your local provider – we really appreciate it!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Switching from my provider to GoFibre…
Switching from my provider to GoFibre was seamless they handled everything from the first contact to the installation which happened about a week later and took about 30 minutes. GoFibre kept me informed along the way with installation to billing and it’s all working as it should.
23. april 2026
Besvarelse fra GoFibre Broadband
Hey,
Thank you for the fantastic review! We’re really pleased to hear your switch to GoFibre was seamless and that everything was handled smoothly from start to finish.
It’s great to know the installation was quick and that you felt well informed throughout – from booking right through to billing. Even better that everything is up and running exactly as it should!
That’s exactly the kind of ultra-smooth experience we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Both the gentleman who arranged and…
Both the gentleman who arranged and organised the installation and the engineer were polite, respectful and efficient.
24. april 2026
Besvarelse fra GoFibre Broadband
Hey Jacqueline,
Thank you for the fantastic review! We’re really pleased to hear both the team who organised your installation and the engineer on the day made such a positive impression.
Polite, respectful and efficient is exactly the standard we aim for, so it’s great to know that came across.
Thanks again and welcome to the GoFibre family – we’re glad to have you with us!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent service from start to finish would recommend
Excellent service care of properly
Would recommend
25. april 2026
Besvarelse fra GoFibre Broadband
Hey Joyce,
Thank you for the fantastic review! We’re really pleased to hear you had excellent service from start to finish and that everything was carried out with care.
We really appreciate the recommendation – that means a lot! Thanks again and welcome to the GoFibre family
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy.
Refer here: https://rewards.gofibre.co.uk/?source=cstp
It was easy to get this in the guy was…
It was easy to get this in the guy was friendly and told me everything he was doing and so far it's working well
23. april 2026
Besvarelse fra GoFibre Broadband
Hey Diane,
Thank you for the great review! We’re really pleased to hear everything was easy to get set up and that the engineer kept you informed every step of the way.
It’s brilliant to know everything’s working well so far – that’s exactly the kind of ultra-smooth start we aim for. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy.
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.