GoCar Anmeldelser 285

I applied for an account with Gocar more than 11 days ago. They never came back to me, no answer to my emails. I rang them after almost two weeks and a girl told me that my picture is blurry.

I tried to upload a new picture and the app does not work.

Gocar is an unprofessional company, an awful customer service and awful tratment to their potential customers.

Stay away from such companies, I don't want to ever work with such companies.

Please stay away from them.

They should be ashamed for being so disrispectful.

Even one star is too much!!

3 times in a row the car would not unlock & the customer service person took 45mins to in the end tell me there's nothing they can do for me & left me completely stranded.

Then they charged me for the whole trip that never happened!!!

I had to get back on customer service to get my money back, another 38 minutes.

This service is pathetic.
Never ever use this ifm you need a reliable service.

The van was ready to be collected where I had booked it for. Instructions on how to access the van was perfect and worked.
Problems were that previous person who had the van before me, left it dirty in the driver and passenger side floor and the van had a terrible smell in it which smelt like cow crap
Other issues was the email address they gave to report it does not work or is no longer in use and it was not clear if when using the app on my phone at the start of my journey if they got the pictures I uploaded of the issues. I tried multiple ways to contact but found I'll have to call them, which I intend on doing. If gocar fix this issues, then in my opinion it's worth using the service. It handy, cheap and no holding fees or deposits or waiting for banks to give your deposit back.

Really good experience with GoCar Ireland. Car clean throughout. Customer support really reactive.

DO NOT TOUCH THIS APP.
customer service is draconian, the agents are trying to work in a restrictive policy cage. upper management are just there to squash your complaint, not help in any way. im currently in a dispute with them over hidden charges and they are trying to bulldoze me down while charging my bank account every night.
the app is glitchy and malfunctioning and management wont hear it.
DO NOT TOUCH THIS APP OR COMPANY
and if you are thinking of working here, dont. it seems to be the worst kind of call centre
Edit: I asked for their regulatory authority and the manager lied and told me it was the NTA. I reported them to the NTA who said they don't cover rental companies. Ridiculous!

Todo bien, barato y sin problemas. Mucho quejica veo yo aquí.

It’s a great idea but has a few issues that would mean I would have to be absolutely desperate to use again. The car was extremely dirty both inside and outside. Rubbish left from previous drivers, dirty seats and just generally poorly kept.
Hired the GoExplore as I had a longish trip with mostly motorway. The car was not suitable for motorway driving at all. Amber engine light was on for the duration of the journey (notified GoCar before starting journey and was told to continue trip). Sluggish acceleration, often losing power driving uphill on motorway with speed dropping to a max of 80kpm for no reason.
Very difficult to report any dissatisfaction via the app or website.

We have used GoCar a few times before without any issues.

However, we have recently had to deal with their incompetent customer service and I would give this service less than one star rating if i could!

We have been asked to validate the licence on the account, which online says should take about 24 hours. We are now will into the fourth day, having called customer service over 5 times at this stage.

No communication was given to us as to why the delay was occuring… only after having called the 4th time, did I get any resemblance of an explanation to help speed things along. After carrying out the steps suggested by the agent, i was told that the process would only take a few minutes to send and validate.

However, when i called back to make this update to their team, i was dealt with an impatient and rude agent ( by the name of John) who only got frustrated when I explained how ridiculous this entire situation has been.

In the end we are still waiting on the car we need to rent for the past four days with no help in sight from the GoCar team.

I would not recommend this service to others, please avoid if you can - just not worth the hassle.

I had a seamless experience with Go car today, from the verification process to picking up and dropping back the car. I thought it was an absolutely amazing service and would defo be using again. One indicator wasn’t working and I informed them of this, maybe the last user didn’t say anything, but sure you will have that, no biggy. Also it was really good value. Happy Driving

I’m honestly not sure why all these reviews are so bad! Go car was the only company that would allow me to hire a car without a ridiculous surcharge for being under 25. My licence was accepted in less than two days. We didn’t book the car until we were standing in front of it, so we could make sure it was okay, which on both days the cars were. They don’t have NCT discs because most of them are too new to need one! On the first day of using the car we hired it for 6 hours but decided to return it early. We contacted customer services who were very helpful, altered our booking and let us still only pay 20c a km. on the second day we hired it for over 6 hours but still needed to bring it back slightly earlier than planned, again we messaged customer service who promptly altered our booking. Both cars were very clean, modern and well equipped. One had some cosmetic damage but nothing to worry about. The circleK cards worked great too, we topped the cars up before we set off and then had nothing to worry about for the rest of the trip. Honestly hiring these cars made my holiday, we were able to visit places we would’ve had no way of accessing! We did however, read the terms and conditions before we even got in a car, so we knew what to expect. I honestly think a lot of these bad reviews are user error, as often the things that have been complained about are shown in the policy. The bills that came out of my account were from Europe car so I don’t see how people can thing this is a scam! But oh well, all I can say is book the car when it’s in front of you, there’s plenty in the cities, read the ts&cs and have a good time!

Don't rely on your booking to have any meaning. You will still end up without a car without adequate notice! Just avoid avoid avoid gocar.

First booking was fine.

Second booking which we made weeks in advance was cancelled by gocar with less than 24 hours notice without any explanation. Only upon inquiry we were told the car needs to be repaired. Any normal rental company would just give you another car, but not gocar, they cancel your booking without any consideration for the customer.
Their refund didn't include any interest either, so essentially they take interest-free loans from people?!

Filthy Cars, Terrible inept Customer Service and junior management. They will sneakily charge you 2.5 times the mileage if you book for less than 6 hours, even if you want a car for longer. I recommend YUKÕ as they have clean cars at a fair price.

Completed the verification process and submitted all docs accurately. In the U.S. you generally have to renew your driver’s license every 5 years. At the bottom right of your license it will say ISS (issue date) which is the date you RENEWED your license. The company declined to issue me a vehicle because they stated I haven’t held a full license for two years. My REISSUE date was 10/19/2022. Although I’ve held a full license since I was 16 years old (34 years) they declined me due to their unfamiliarity with U.S. driver’s licenses. The only way to rent with them is if your ISS date at the bottom of your license is nearing your expiration date. Then you’ll have had your license long enough for these asshats. If you just got it renewed, or did so less than two years ago, you’ll be declined.

Avoid! Avoid! Avoid! Do not bother. If I could give a minus star I would. Poor customer service, validation process takes too long, (48 hours more like over a week) response times are too long and even when you do receive a reply it’s unhelpful. You have to speak with so many people before getting the right answer. You are better off renting a car through kayak and for extra 9 Euro you can get excess insurance with AIG to have nil responsibility. Not worth the hassle and headache.

Note this company stole me 200e. It doesn't have communication with them. I do not advise to use their services.
Uwaga ta firma (GoCar Ireland) okrada klientow. Sa mi winni prawie 200e .Kiedy jest awaria ich samochodu nie tylko nie zwracaja pieniedzy za nie wykonana usluge lecz obciazaja cie kosztami naprawy. Samochody sa brudne .Odradzam korzystanie z uslug GoCar Ireland

Lately facing lot of issues with Gocar.
I have booked for a full day yesterday 03-06-2023. I booked days before for the amount of 85+20(insurance)=85 paid straight away. Yesterday when I went to get the car I faced issues straight away I could not start the car and for some reason in the app said end of journey from start, so already lost time 20 min of my time, straight away i contacted customer support which she was very nice and helped me to resolve the problem by cancelling that previous booking and adding credit to my account so had to book again, and all good up to there. The big issue starts when I brought the car back even earlier. The charged me a amount that has nothing to do with my booking. I was supposed to be charged only 47.20 for the extra km done, which I did in total 286km -50km free that is 236km which I had to due to them was only 47.20 eu, but thei charged me 217eu plus the 85 already paid.
They try to rip you

Avoid please GoCar Ireland! Worst experience ever! They give you cars without valid Tax Disc and valid NCT Disc!!! And if you tell this the costumer service, you get rude, wrong and annoying answers instead of a refund for not using the car as it was WITHOUT tax disc and NCT. I am wondering how a company can act and react like this. They take your money out of your pocket for nothing.

One car for mullingar and surrounding areas is ridiculous..never a car when u want one..

The car had some issues with the battery.I got to collect the car go for a coffee and then when I stopped the car, the battery died. I had to wait for over two hours for the mechanic to arrive in Dublin city centre. All this at the beginning of my trip but go car offered 0 support and I am still being charged by over two hours that I had to wait for the mechanic to arrive (the car at my door home) no trip, no use, had 2 wait 2 hours and I got charged 37 euros for the time I was waiting for the gocar mechanic to arrive. Did I have to pay your mechanics as well?

We booked, rented a car from GoCar.
The day before we were supposed to pick it up they canceled our booking!
Hotel, prebooked tickets to some attractions and traintickets could not be canceled with such short notice.
They claimed the battery was dead and it would take 3 days to change it! Yes, well they probably think we are stupid.
So thank you so very much for ruin our holiday. No wonder you have such good reviews. I have still not been refunded for the money I paid.