gname.com Anmeldelser 

320
•
TrustScore 3.5 ud af 5

3,7

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

It was very good and responsive. Many registrars don’t respond, but gname.com were very good kept the communication active throughout the process. The submittal portal was good and easy to use.

Bedømt til 3 ud af 5 stjerner

"isqdm.qpon" domain registered on gname is fake and fraudulant. They run their fake business on name of UTI investment. This domain is asking people to invest money on share, stocks and ipo. When us... Se mere

Virksomheden har svaret

Bedømt til 2 ud af 5 stjerner

I am very disappointed with my experience. It has been over one and a half months, and my settlement statement is still under review. The process is extremely slow and lacks transparency. Every time... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

been using gname for a while, it is ok but sometimes their live chat employees are not aware of basic domaining terms while its a huge backordering and auctions platform.. your live chat emps need str... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Webhostingvirksomhed

Skrevet af virksomheden

GNAME.COM PTE. LTD. (referred to as GNAME) is a Singapore-based international domain name registrar accredited by ICANN, dedicated to establishing a comprehensive Internet domain service platform. With domain names as our core business, we offer global services including registration, dropcatch, transactions, management, and API interfaces. Our one-stop management system benefits resellers by facilitating product, transaction, and financial management. Committed to a customer-centric approach, GNAME prioritizes safety, convenience, efficiency, and high-quality services. As a leading domain name service platform, GNAME follows the principle of customer-first, continually innovating operational models, enhancing professional capabilities, and providing 24/7 multilingual customer support. Our solid reputation has earned us numerous resellers. Moving forward, we remain dedicated to delivering valuable products and top-notch services to our global clientele.


Kontaktoplysninger

3,7

Middel

TrustScore 3.5 ud af 5

320 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 48 timer

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3,7

Alle anmeldelser

(320)

164 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 3 ud af 5 stjerner

Missing text filed for complaint cases

When making a complaint case, user can submit images along with a description of the case. However, once the case is open, the only way of communication is with images. I had to type what I had in a simple text editor, only to take a screenshot of it and submit it as an image. It is ridiculous. I imagine a simple chat room would be of great use, both for you and your clients, for the case of complaints. Or at the very least, add the text field option, I know the saying goes "a picture is worth a thousand words", but if the picture is made of words entirely, perhaps a better medium for that would be a book.

8. januar 2026
Uopfordret anmeldelse
gname.com-logo

Besvarelse fra gname.com

Hey there, thanks for bringing this up. To ensure all details are accurately recorded, we require all formal communications to be handled via email. Please reach out to our Compliance team at complaint@gname.com with your case number and any additional information you would like to provide.

Bedømt til 5 ud af 5 stjerner

Best Customer Support Team

I am using a lot of different online services, they all have customer support system but If there is one organization which has the fastest customer support, its GNAME.

Super good support team.

7. januar 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I have used GName for almost a year…

I have used GName for almost a year now. I have place roughly 45 backorders successfully. That aspect of the company can be pretty sharp and overall together. The real problem starts when you attempt to modify or make a purchase or change anything. It becomes an intensive hours long ordeal with no help in sight. All they do is send you screenshots. No real description just do this. When it doesn't work the chat person sends a heavily crying emoji. They refuse to do these operations for you. Its so beyond ignorant! I spent over an hour and a half attempting to set up an email which I got no closer than when I started. I am a professional on my computer all day every day but much of what they expect is just nonsense. Customer service isn't. Its just a name with oh we are so sorry crying emoji. I personally wouldn't own, work for or use a company that simply was of no real assistance. I could go on about the other numerous flaws but why really bother. I am getting my names out and dealing with whatever trash the company puts me through. Gname is nothing but a headache. Yes they catch names but thats all they do right. I mean that statement! F!

30. december 2025
Uopfordret anmeldelse
gname.com-logo

Besvarelse fra gname.com

Dear Dan,

First and foremost, we want to offer a sincere and unreserved apology for the frustration you’ve experienced. As a professional who relies on our platform, being met with hours of "nonsense" and unhelpful support is completely unacceptable.
it is clear we have failed to match the quality of our dropcatch technology with the quality of our human support.

We want to address two specific points you raised:
The "Crying Emoji" Support: I completely agree that when you are facing a technical hurdle, a crying emoji is not empathy. It is unprofessional and dismissive. We are addressing this with our chat team immediately to ensure the focus remains on technical solutions.

2. The Screenshot Loop: Providing a screenshot without a clear, written explanation or a "done-for-you" resolution is unacceptable and we will ensure that our agents will provide actual technical assistance, rather than just pointing at menus.

We clearly have work to do to ensure that the experience you receive will improve significantly. If you are still struggling with that email setup or any other domain modifications, please reach out to us at service@gname.com.

We will ensure a senior technician handles your request from start to finish.

Thank you for your honesty. It is exactly the type of feedback we need to improve!

Bedømt til 4 ud af 5 stjerner

there are lot of fake websites and…

there are lot of fake websites and platforms that are scamming the users by showing them crypto gains . But in reality once you deposit money, they will withdraw all the funds and transfer to their own wallets.

10. december 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Very very good

Very very good

24. december 2025
Uopfordret anmeldelse
gname.com-logo

Besvarelse fra gname.com

Thanks for taking time out to leave us a review. Could you help us understand your rating please? Thanks very much!

Bedømt til 5 ud af 5 stjerner

Effective Action and Professional Handling

My experience was positive because the complaint process was clear and handled in a professional manner. The response was timely, and the outcome was communicated concisely without unnecessary back-and-forth. I appreciate that the company took action by placing the domain under client hold, which shows attention to reported issues and a commitment to enforcing policies. Overall, the transparency and responsiveness of the support team are areas the company is doing well.

21. december 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

GNAME allows active phishing & brand impersonation – refuses to act

GNAME is currently hosting and maintaining a clear phishing and brand impersonation operation, and despite multiple formal abuse reports, they have failed to take action.

A fraudulent domain registered via GNAME is impersonating my legitimate website (main domain ) betra.bet, (current domain ) 449betra.com by:

Copying our brand identity and visual design

Misleading users into believing it is our official site

Operating with cloned assets and deceptive content

Using subdomains to store copied materials and bypass basic protections

This is an active phishing operation, not a trademark dispute.

I have submitted multiple abuse tickets to GNAME, including the following reference numbers:

GW2025121816337615

GW2025121906554420

GW2025121800595035

GW2025121615588702

Despite providing clear evidence, screenshots, and domain details, GNAME continues to delay with generic responses like “1–5 business days” while the phishing site remains fully operational.

By allowing this to continue, GNAME is:

Enabling online fraud

Exposing users to credential theft

Failing its basic responsibilities as a domain registrar

If this issue is not resolved immediately, further escalation will be made to:

ICANN

Anti-phishing databases

Search engine security teams

Legal authorities

I strongly advise others to avoid GNAME if they value security, abuse handling, and responsible domain management.

19. december 2025
Uopfordret anmeldelse
gname.com-logo

Besvarelse fra gname.com

Hey there! We've just reviewed those case logs, and thanks for getting those trademark documents over to us. We now have everything we need, so we’re moving forward with the takedown right away.

Bedømt til 5 ud af 5 stjerner

I applied for the closure of phishing…

I applied for the closure of phishing websites and they managed the process brilliantly and took action on the specified date. This company really does its job cleanly and will be a company I will recommend for future domain purchases. Thank you again, especially to the Abuse team.

12. december 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Registrar company that allows SCAM websites

This registrar acts like it’s completely fine for scam websites to operate under their watch. We've asked them three times to take down the fraudulent sites below, and every single time Gname drags things out. Instead of actually doing anything, they demands at us to provide trademark papers, copyright certificates, declarations, power of attorney…anything to avoid taking action. It feels like they’re doing everything except dealing with the obvious scams right in front of them.

baxtonstudiostore.com
cabinetssalesstore.com
homebaxtonstudio.com

1st Update: Apparently, below is their responses which is really unprofessional and deceiving, if gname.com did their research for above 3 fraudulent sites, it's obvious that these are scam websites using our brand, all below documents should be requested from above scam websites to confirm validity prior to allowing them to operate online. We need above 3 SCAM WEBSITES to be removed immediately.

2nd Update: Again, you should request these valid documents from the scam websites (as your registration process should approve these companies with these documents, without these documents, how did you even approve them?), we DO NOT trust and did not register from your site and will not be supplying you with any of these documents. We need above 3 SCAM WEBSITES to be removed immediately.

25. november 2025
Uopfordret anmeldelse
gname.com-logo

Besvarelse fra gname.com

Update: Hey there. We do not involve ourselves in the businesses of our users. Without proof of ownership, we are unable to determine that the reported sites are illegitimate. We'd kindly request you to submit proof of ownership of this business so that we can ensure proper takedown. Because if we were to commence takedown without proof of ownership, so can illegitimate sites.

Thank you for taking the time to share your concerns. We understand how frustrating it can be to encounter websites you believe are engaging in fraudulent activity, and we take reports like yours seriously.

As a domain registrar, we are required to follow established legal and regulatory processes before taking action on a domain name. In many cases, this means requesting documentation—such as trademark certificates, proof of copyright ownership, or authorization from affected rights holders—so we can verify the claim and ensure that any action we take is both lawful and justified. We recognize that this can feel burdensome, but these requirements exist to prevent improper or unauthorized takedown requests, which could otherwise be misused.

That said, your experience should still feel supported and heard. We are reviewing the information you have provided and encourage you to share any additional documentation that may help us move more quickly. Our abuse team remains committed to addressing valid reports as efficiently as possible while complying with legal obligations that govern registrars.

If you would like to continue the conversation directly, please reach out to us at abuse@gname.com, and we will be glad to assist further.

Thank you again for raising this to our attention.

Bedømt til 1 ud af 5 stjerner

Company is _activley_ supporting fraud!

Company is _activley_ supporting fraud!

Does not take takedown action for reported fraud sites like alternatecom.de which is an apparent fakeshop of german alternate.de

28. november 2025
Uopfordret anmeldelse
gname.com-logo

Besvarelse fra gname.com

Hey there! We've just tried to browse alternatecom.de and it looks like this domain has been taken down.

Bedømt til 1 ud af 5 stjerner

I deposit lot of money in bitmatrix…

I deposit lot of money in bitmatrix option trading now that site blocked that site registered in gname registered how your company register fraud site

1. februar 2025
Uopfordret anmeldelse
gname.com-logo

Besvarelse fra gname.com

Hey there. We’re really sorry to hear that you’ve been affected by fraud — that’s an awful experience, and we know how stressful it can be. As a registrar, we work hard to make sure only legitimate businesses stay online, and we take action when we identify malicious or harmful sites. In this situation, the best next step is to reach out to your local law enforcement, who can guide you through the process and help ensure the issue is handled appropriately.

Dette er Trustpilot

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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