Givemecosmetics Anmeldelser 

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Tracy

We’re really sorry that this has been such a disappointing experience, especially for your daughter making her first online purchase with us. 💗 We completely understand how upsetting it must be to save up for something special and then be left feeling uncertain about where her money has gone.

We appreciate that you’ve already provided evidence of the transaction and order details, and understand your frustration at not receiving the reassurance or resolution you were hoping for, these things can happen when there has been a spelling mistake in the order etc and our virtual assistant cannot see images, so if you have only sent images and not confirmed your order number by typing this could be why it has been unable to locate your details and likely passed you along to a human agent to assist.

We would really like the opportunity to look into this further. Please contact our customer service team via our website, quoting your order reference and providing the transaction details so we can investigate this properly.

We’re genuinely sorry that her first experience with us has been such a let-down. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Onorina

We’re really sorry that you’ve been left waiting for your order and haven't received a response to your cancellation request. 💗 We completely understand your frustration, particularly when you’ve made the decision to cancel and are still waiting for confirmation.

Following the sale, our customer service team has been dealing with an exceptionally high volume of enquiries, which has unfortunately impacted response times. We appreciate that this doesn't make the wait any less frustrating, and we're sorry that your cancellation request hasn't been dealt with as quickly as it should have been.

We sincerely apologise for the disappointment this has caused. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

22. okt. 2026

Hi KIm,

We're sorry to hear you were disappointed with your experience. However, we'd like to clarify the circumstances surrounding your order for the benefit of anyone reading this review.

At the time your order was cancelled on 22 October, it was still within our advertised dispatch timeframe of 12–15 working days. We appreciate that waiting for an order can be frustrating, particularly during busy periods, but the dispatch timeframe had not been exceeded.

During this period we received 22 emails from you regarding this order, including messages stating your intention to seek legal advice. Given the volume and nature of the correspondence, and our inability to provide a confirmed dispatch date, we made the decision to cancel your order and issue a full refund rather than leave you waiting for an order you had expressed significant dissatisfaction with.

The cancellation was not simply because you contacted us to ask about your order. It was a decision made in the context of the ongoing correspondence and the concerns you raised.

We understand this was not the outcome you wanted, but we believe it is important that the full circumstances are reflected accurately. Your order was cancelled and refunded, and we apologise that the experience did not meet your expectations.

Give Me Cosmetics

Besvarelse fra Givemecosmetics

22. okt. 2026

Hi Stacey,

Thank you for your continued support and for your lovely comments about our products! We're really sorry that your latest order hasn't arrived yet and appreciate how disappointing this must be, especially when you've shopped with us before without any issues.

Our recent sale has resulted in a significantly higher volume of orders and customer enquiries than usual. Our current dispatch timeframe is 12–15 working days, excluding weekends and bank holidays, and we're working hard to get orders out as quickly as possible while responding to customers.

We understand you'd like an update, and we're sorry you've been waiting for a response. To help us reach everyone as efficiently as possible, we kindly ask customers to send one email and allow our team time to respond, rather than sending multiple follow-ups, as this helps us manage the queue effectively.

Thank you for your patience and for giving us the opportunity to put this right. We genuinely appreciate your support and hope to provide you with a better experience going forward.

Kind regards,
Give Me Cosmetics

Besvarelse fra Givemecosmetics

22. okt. 2026

Hi,

Thank you for taking the time to update your review. We're pleased to hear both of your orders have arrived safely, that everything was correct, and that you were happy with the packaging. It's also lovely to hear how much you enjoy our products!

We do, however, sincerely apologise that the time taken to dispatch your orders and the experience of contacting our customer service team have affected your confidence in shopping with us again.

During our recent sale, we've experienced a significant increase in demand, with our advertised dispatch timeframe set at 12–15 working days, excluding weekends and bank holidays. We appreciate that waiting longer than expected can be frustrating, and we recognise how important timely communication is. As a small team of just two, managing a high volume of customer enquiries alongside our daily responsibilities, we're working as hard as we can to respond to everyone and provide the best possible service during this exceptionally busy period.

Your feedback is valuable, and we're working hard to improve both our service and the experience customers receive during busy periods. We hope that, in time, we can restore your confidence in us and welcome you back.

Thank you again for recognising the quality of our products and for sharing your honest feedback.

Kind regards,
Give Me Cosmetics

Besvarelse fra Givemecosmetics

22. okt. 2026

Hi Jessica,

We're sorry to hear you're concerned about your order and understand that waiting for an update can be frustrating, particularly when you've placed a larger order.

To reassure you, Give Me Cosmetics is not going under. Our flash sale was a promotional event designed to offer customers the opportunity to purchase our products at discounted prices, as many retailers do during sales periods.

The sale generated a much higher volume of orders than usual, and our advertised dispatch timeframe during this period was 12–15 working days, excluding weekends and bank holidays. We appreciate that waiting for your order is disappointing, and our small customer service team is working hard to process enquiries and support customers while managing this increased demand.

If you need an update on your specific order, please contact our customer service team by email once and allow us time to respond so we can assist you as efficiently as possible.

Thank you for your patience.

Kind regards,
Give Me Cosmetics

Besvarelse fra Givemecosmetics

22. okt. 2026

Hi Anne,

We're sorry to hear that your first experience with us has been disappointing, particularly when your daughter has spoken so highly of our products. We understand that waiting for your first order without a clear update can be frustrating.

During our recent sale, we've experienced exceptionally high demand, resulting in longer processing times than usual. Our advertised dispatch timeframe is 12–15 working days, excluding weekends and bank holidays. We appreciate that this is longer than customers would ideally expect, and we're working hard to get orders dispatched while also responding to the high volume of enquiries we're receiving.

We're also sorry that you haven't received the level of communication you expected. Our customer service team is small, and we're doing our best to work through enquiries as quickly as possible. We kindly ask customers to send one email and allow us time to respond, as repeated follow-ups can make it more difficult to manage the queue efficiently.

We appreciate that this experience has put you off ordering again, and we're sorry we haven't made a better first impression. We hope you'll consider giving our products a chance once things are back to normal.

Kind regards,
Give Me Cosmetics

Besvarelse fra Givemecosmetics

22. okt. 2026

Hi,

We're sorry to hear you're disappointed with the wait for your order. We understand that when you've spent nearly £40, you'd expect to receive your products and have clear communication about your order status.

Our recent sale generated a significant increase in demand, and our advertised dispatch timeframe during this period was 12–15 working days, excluding weekends and bank holidays. We appreciate that this is longer than usual, and our small customer service team is working hard to process orders and respond to enquiries as quickly as possible.

We're also sorry you've not yet received a response to your cancellation request. We kindly ask customers to send one email and allow our team time to respond, as multiple follow-ups can add to the volume of enquiries we need to work through.

We appreciate your patience and apologise for the frustration this delay has caused. We understand how important it is to keep customers informed, and we're working hard to improve the experience during this exceptionally busy period.

Kind regards,
Give Me Cosmetics

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Customerangela

We’re really sorry that your first experience with us has been so disappointing, especially after being recommended by a friend. 💗 We completely understand your frustration and appreciate that receiving email updates doesn't replace the personal response or resolution you were hoping for.

We recognise how important it is to have your order sorted, particularly when you're purchasing Christmas gifts for your granddaughter and need time to shop elsewhere if necessary.

Following the sale, we experienced a significant backlog which has unfortunately affected both dispatch and customer service response times. We're genuinely sorry that this has left you feeling fobbed off and let down.

If your refund request is still outstanding, please contact us via our website with your order number so we can look into this for you.

We sincerely apologise for the disappointment this experience has caused. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Magicbarty

We’re really sorry that your first experience with us has fallen so far below your expectations. 💗 We completely understand your frustration at waiting for your order and feeling that your attempts to get assistance have gone unanswered.

We appreciate that our automated responses haven't provided the reassurance or resolution you were looking for, and we're sorry that our TikTok response came across as sarcastic. That certainly isn't the impression we want to leave with our customers.

Following the sale, we experienced a significant backlog which has unfortunately affected both dispatch and customer service response times. Our small team is working through enquiries in date order, and we recognise how frustrating this has been.

We're genuinely sorry that we've let you down on this occasion and thank you for taking the time to share your feedback. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Michelle

We’re really sorry that this experience has been so disappointing, particularly as you’ve ordered with us previously and have always been happy with our products. 💗 We completely understand your frustration at having waited patiently and still seeing your order showing as unfulfilled.

We appreciate that customers want their products, not simply a discount towards a future purchase, and understand why this has felt frustrating rather than reassuring.

Following the sale, we experienced an exceptionally high volume of orders, resulting in a significant dispatch backlog. Our warehouse team is continuing to increase daily dispatch capacity and work through outstanding orders as quickly as possible.

We recognise that we've fallen short of the service you previously experienced with us, and we're genuinely sorry for letting you down. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Charlotte

Thank you for updating your review, and we're really pleased to hear your order has now arrived and that you're happy with the products. We're sorry that the experience leading up to its arrival fell short of the service you received with your first order.

We completely understand your point about the voucher and the frustration of being offered money off a future purchase while still waiting for an existing order. The demand during the sale was significantly higher than anticipated, putting pressure on our warehouse and customer service teams. We have brought in additional warehouse support to increase dispatch capacity, and orders have continued to be dispatched daily as we work through the backlog.

We have shared updates through email, social media posts and stories, and our website and checkout delivery information. However, we recognise that customers also need timely, individual responses and reassurance. Your feedback about managing demand during future promotions and improving communication is fair, and we are taking these reviews seriously. Thank you for giving us another opportunity, and for recognising the quality of our products despite the disappointing experience. 💗

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Kimbeeley

We’re really sorry that this experience has been so disappointing, especially as you’ve ordered from us many times before. 💗 We completely understand how frustrating it is to be waiting for a large order, particularly when it was intended as a gift for your daughter.

We appreciate that receiving automated responses rather than a personal update hasn't helped, and we're sorry that your emails haven't received the response you were hoping for.

Following the sale, we experienced a significant backlog which has unfortunately affected both dispatch and customer service response times. Our warehouse team is working hard to get outstanding orders dispatched, while our small customer service team continues working through enquiries in date order.

We’re genuinely sorry that we've let you down on this occasion and appreciate your previous support. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Jessica

We’re really sorry for the disappointment and frustration this experience has caused, particularly as your order was intended for a birthday and has now missed that occasion. 💗 We completely understand your concerns regarding the delays, automated responses and outstanding refund request.

We appreciate your feedback regarding the voucher and understand that receiving an incentive for a future order isn't helpful when you're still waiting for your current one.

Your enquiry should now be resolved, and we sincerely apologise that the order wasn't with you in time for the intended occasion. We recognise that our customer service response times have fallen short of expectations, and we're genuinely sorry that your first experience with us has been such a let-down. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi JodieLou

We’re genuinely sorry for the disappointment and frustration caused, particularly as you had placed such a substantial order for Christmas gifts. 💗 We completely understand how upsetting it is to have your orders cancelled after waiting for them and planning your Christmas shopping around them.

We appreciate your concerns regarding the stock availability and pricing displayed on our website. Stock levels and promotional pricing can change, but we understand why seeing items available again at different prices would raise questions following your cancellation.

We’re sorry that you weren't kept better informed throughout this process and recognise how disappointing this experience has been, especially as a returning customer.

We sincerely apologise for letting you down and for the inconvenience this has caused. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Gemma

We’re really sorry that this experience has been so disappointing, particularly as you’ve ordered from us regularly without any previous issues. 💗 We completely understand your frustration at still waiting for your order and not receiving a response to your cancellation request.

Following the sale, we experienced a significant backlog which has unfortunately affected both dispatch and customer service response times. Our small customer service team is working through enquiries in date order, and we appreciate how frustrating it is to be left waiting.

We sincerely apologise that we've let you down on this occasion and appreciate the support you've given us with your previous orders. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Davidbutler

We’re really sorry that this experience has been so upsetting, particularly as your order was intended as a gift for your granddaughter. 💗 We completely understand your frustration at waiting so long, receiving no meaningful updates and now being left waiting for your refund.

Following the sale, we experienced an exceptionally high volume of orders, which unfortunately affected both dispatch and customer service response times. We appreciate that this doesn't make the situation any less disappointing, especially when you've already requested a refund and are still waiting for a resolution.

We recognise that our service has fallen short of expectations and sincerely apologise for the inconvenience and disappointment caused. We understand that you simply want your money returned, and we're sorry that you've had to chase this. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Helen

We’re really sorry that you’re still waiting for your order, especially as you've been a loyal customer for years and love our products. 💗 We completely understand your frustration that the timeframe communicated in the CEO's email has passed without your order being dispatched.

Following the sale, we experienced a significant backlog, which unfortunately affected dispatch times and customer service response times. Our warehouse team has been working hard to increase dispatch capacity and get outstanding orders moving.

We recognise that this experience has fallen short of the service you previously received from us, and we're genuinely sorry for the disappointment this has caused. Your continued support over the years means a lot to us, and we're sorry we've let you down. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Laura

We’re really sorry for the frustration caused and appreciate how disappointing it has been to wait for your order without the updates or response you were hoping for. 💗

We have checked order #3085050 and can confirm that it was dispatched on 22nd October. An email containing your tracking information should have been sent at the time of dispatch, so please check your inbox, including your junk or spam folder.

We sincerely apologise that you were left waiting and had to chase for information. We recognise that our communication and response times have fallen short of expectations, and we're sorry for the disappointment this has caused. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Paul

We’re really sorry that this has been such a disappointing experience, particularly with Christmas approaching and your purchases intended for your daughter. 💗 We completely understand your frustration at having paid over £60 and still waiting for your products, alongside an outstanding cancellation and refund request for the duplicate order.

Following the sale, we experienced a significant backlog which unfortunately affected both dispatch and customer service response times. We appreciate that this doesn't make the situation any less frustrating, especially when you've been trying to resolve this.

We sincerely apologise for the disappointment and inconvenience caused, and understand why this experience has left you feeling let down. 🩷

Kind regards
Paul