Givemecosmetics Anmeldelser 

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Sophie

We’re sorry your order is taking longer than expected and appreciate how frustrating it is to be waiting without a dispatch update. We have been sharing updates throughout the sale period across our social media channels and stories, by email, and through updates to our website and checkout delivery information.

Our warehouse teams are continuing to dispatch orders daily, with additional support in place to increase capacity and work through the backlog. Our customer service team is also managing a high volume of enquiries across email, WhatsApp and social media. We understand that apologies alone don’t resolve the issue, and we’re sorry you’re still waiting for your order and a clearer update. 💗

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi KW

We’re extremely sorry to hear about the condition your parcel arrived in, with items missing, damaged and contaminated. This is certainly not the experience we want anyone to have, especially when the products were intended as Christmas gifts. We also appreciate how frustrating it must be to have provided photographic evidence and still feel that your concerns haven’t been resolved.

We have been sharing updates about the sale delays across our social media channels and stories, by email, and through updates to the delivery information on our website and at checkout. Our customer service team is also dealing with a significant volume of enquiries across multiple platforms. To help explain our process, our system can flag messages containing the same order number and group them together where possible. However, each new message or follow-up can move the enquiry back in the queue, even when sent through a different channel. We therefore ask customers to send one message with all the relevant details and allow our team time to respond, rather than sending repeated follow-ups.

We understand that this has been a very disappointing experience, and we’re sorry for the frustration caused by both the condition of your order and the time taken to address your concerns.

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Sarah

We’re sorry for the worry and frustration caused by the delay with your 1st October order. We understand why it’s confusing that your order from 2nd October has arrived while the earlier one is still outstanding.

We have been sharing updates throughout the sale period across our social media channels and stories, as well as by email, and we also updated the delivery information on our website and at checkout to reflect the delays. We appreciate that these wider updates don’t replace a personal response about an individual order, and we’re sorry our communication hasn’t met your expectations.

Our warehouse teams are continuing to dispatch orders daily, with additional support in place to help increase dispatch capacity and clear the backlog. We can’t confirm the status of your individual order in a public reply, but we appreciate your patience while the team works through the remaining orders. 💗

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Bee g

Thank you for your feedback and for your continued support. 💗 We’re sorry that your order experienced such a lengthy delay and appreciate your patience while we worked through the backlog.

We can confirm that order **3094471** was dispatched on **2nd November**. An email containing your tracking information should have been sent at the time, so please check your inbox, including your junk or spam folder.

We appreciate your comments regarding our logistics and recognise that the delays have caused frustration for many customers. We’re continuing to work on improving our processes and dispatch capacity.

Thank you again for your patience, and we hope you enjoy your products once they arrive. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Jennifer

We’re really sorry that you’re still waiting for your order and understand how frustrating this must be, particularly when you've been left without tracking information or a clear update. 💗

We’d like to reassure you that orders are not prioritised based on whether they contain sale or full-price items. Orders are processed in the order they were placed, and no customers are given priority over others.

Following the sale, we experienced an exceptionally high volume of orders, which unfortunately resulted in a significant dispatch backlog. Our warehouse team has been working hard to increase dispatch capacity and get outstanding orders moving.

We also appreciate that automated responses don't replace the personal update you're looking for, and we're sorry our customer service response times have fallen short. Thank you for your patience, and we're genuinely sorry for the disappointment caused. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Kerry

We’re really sorry that you’re still waiting for your order and that the updates you’ve received have caused further confusion. 💗

We want to clarify that orders are continuing to be dispatched daily, with our warehouse teams working hard to increase the number of orders being shipped and clear the backlog. While we can’t confirm the current status of your individual order here, we appreciate how frustrating it is not to have received a dispatch confirmation yet.

We recognise that our communication has fallen short of expectations and sincerely apologise for the inconvenience and disappointment caused.

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Steph

We’re genuinely sorry that your recent experience has led you to feel this way, particularly after being a loyal customer for so long. We completely understand that this was more than just a delayed order, as it was intended as a birthday gift, and we appreciate the disappointment this caused. 💗

The demand during the sale was significantly higher than anticipated, and we recognise that our fulfilment capacity and customer service response times were not where they needed to be. We have brought in additional warehouse support and have been working to increase dispatch capacity and clear the backlog.

We appreciate your comments regarding the planning of the sale and take this feedback seriously. We never want customers to feel that their loyalty has been taken for granted, and we're truly sorry that this experience has affected your trust in us.

Thank you for supporting us over the years. We're sorry to have let you down on this occasion.

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Amanda

We’re sorry to hear how disappointing your experience has been. We understand your concerns, particularly after waiting for your order and not receiving the individual responses you were hoping for. 💗

We would like to reassure you that Give Me Cosmetics has not gone into liquidation. We are very much still operating, and orders continue to be dispatched. The high demand during the sale placed significant pressure on our warehouse and customer service teams, and we appreciate that the resulting delays and response times have caused frustration.

We recognise that automated acknowledgements are not a substitute for a personal response, and we’re sorry that your concerns have not been properly addressed. Thank you for sharing your feedback.

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Julie

We’re genuinely sorry that your recent experience has been so disappointing, especially after being a loyal customer for around three years. We completely understand your frustration at having chased several times, received automated responses and still not had confirmation regarding your cancellation. 💗

The high demand during the sale placed significant pressure on our customer service team, and we recognise that our response times have fallen short of the standard you should expect from us.

We’re sorry that you’ve been left without a clear resolution after taking the steps to cancel through your account. We appreciate your previous support and are disappointed that this experience has damaged your confidence in us.

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Laura

We’re really sorry that you’re still waiting for your order and that your attempts to get an update have been met with automated responses rather than the personal support you were hoping for. 💗

We appreciate that the estimated dispatch timeframe communicated in our previous update has passed, and understand how frustrating it is not to have received a clear update. The high demand during the sale placed significant pressure on our warehouse and customer service teams, and although additional staff and warehouse support have been brought in, we recognise that customers are still experiencing delays.

We want to reassure you that orders are continuing to be dispatched and our teams are working hard to get through the backlog. We’re sorry that our communication has fallen short and appreciate your continued patience.

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Ceri Kiely

We’re really sorry that, after being a loyal customer for so long, your latest experience has been so disappointing. 💗 We completely understand your frustration at waiting nearly three weeks for your order, only for it to arrive with items missing.

We appreciate that trying to get missing items resolved has been frustrating, and we're sorry that you've not received the support you expected from our customer service team. I have searched your name and I am unable to see anything that matches.

Please contact us via our website with your order number and details of the missing products so we can look into this and escalate it for you.

We genuinely value your continued support and are sorry that we've let you down on this occasion. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Alison

We’re really sorry that your experience has been disappointing, particularly as your order was a birthday gift from your mum and you’ve now run out of your usual products. We completely understand how frustrating it is to be left waiting without clear tracking information. 💗

We have been experiencing significantly higher demand than usual, but our warehouse team is continuing to work through orders and dispatching them as quickly as possible. We appreciate that the delays and changing estimates have caused frustration.

If you need an update on your order, please contact our customer service team via the website with your order number so we can look into the current status for you. We’re sorry for the inconvenience and disappointment caused.

Kind regards
GMC

Besvarelse fra Givemecosmetics

26. okt. 2026

Hi Jan,

Thanks for your review

We have requested further information because you have asked to cancel your order, but the only detail we have is the name Jan. We cannot identify your order or proceed with cancellation based off the name Jan, we simply can't guess which customer you are.

As the requested information has not been provided, we are unable to cancel your order. Please provide the details requested so we can identify the correct order and assist you further.

Give Me Cosmetics

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Shelley

Thank you for updating your review, and we're pleased to hear your parcel has now arrived. We completely understand, however, that receiving your order doesn't take away the frustration of waiting a month without clear communication or knowing whether your order would arrive.

We have been sharing updates throughout the sale period across our social media channels and stories, by email, and through updates to our website and checkout delivery information. However, we recognise that general updates are no substitute for a personal response when a customer has a specific concern, particularly when requesting a cancellation or refund.

Our customer service team has been managing an exceptionally high volume of enquiries, and we're sorry that this left you feeling in limbo. Your feedback about the need for clearer, more regular communication is understood and appreciated. Thank you for giving us the opportunity to put this right by getting your order to you. 💗

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Bsquid

We’re really sorry that, after such a long wait for your order, your products arrived damaged. We completely understand how disappointing this must be, especially after the frustration of waiting for your parcel and struggling to get an update. 💗

This certainly isn’t the condition we want our products to arrive in. Please contact our customer service team via our website with your order number and photographs of the damaged items and packaging so we can investigate this further and help resolve the issue.

We’re sorry that your experience has fallen so far below expectations and appreciate you bringing the packaging concerns to our attention.

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Rebecca

We’re really sorry that your experience has been disappointing, especially as you needed the items weeks ago. 💗 We understand your frustration at waiting longer than expected and appreciate that you contacted us for an update.

Our warehouse team is continuing to work through orders and dispatching them as quickly as possible. If you need any further information about your order or would like to discuss a refund, please contact our customer service team via the website with your order number so we can look into this for you.

We’re sorry for the inconvenience and appreciate your patience.

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Lorraine

Thank you for taking the time to share your feedback. We’re sorry that your order hasn’t arrived as expected and that you’ve found the communication confusing. 💗

We did share updates regarding the delays across our social media channels and stories, as well as by email. Our website and checkout delivery information were also updated to reflect the revised dispatch timeframes ahead of and during the sale.

We appreciate your comments about our team. The high demand did place significant pressure on our warehouse and customer service capacity, and we have brought in additional warehouse support to help increase dispatch capacity.

We’re sorry for the frustration caused and appreciate your patience.

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Naomi

We’re really sorry that your experience has put you off ordering with us again. We understand how disappointing it is to have been looking forward to receiving your products, particularly when they were intended as a gift, and then struggle to get a response to your refund request. 💗

We appreciate that receiving promotional emails while waiting for an existing order can be frustrating. Our warehouse team is continuing to work through orders and dispatching them as quickly as possible, while our customer service team is working through a high volume of enquiries.

If you need any further information about your order or refund request, please contact us via our website with your order number so we can look into this for you.

We’re sorry we’ve let you down, especially as you had hoped to shop with us again.

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Pam

We’re really sorry that your experience has been so disappointing. We understand how frustrating it is to wait for your order and receive automated acknowledgements without the personal response or resolution you were looking for. 💗

Following the high demand during the sale, our warehouse and customer service teams have been working through a significant backlog. We appreciate that this does not excuse the delays or the lack of individual communication.

We understand you have raised a refund request through PayPal. If the dispute is accepted, the order will be cancelled as part of that process and will not be dispatched.

We’re sorry for the inconvenience and disappointment caused.

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Amanda

We’re really sorry that your experience has been so frustrating. We understand how disappointing it is to wait several weeks for your order, particularly when you’ve also been trying to get a response to your refund requests. 💗

We appreciate that having to contact your bank to resolve the matter was not the experience you expected. Once a chargeback is raised and accepted, the order is cancelled as part of that process, so it will not be dispatched.

We’re sorry that our response times have fallen short and that you were left feeling you had no other option. Thank you for your feedback.

Kind regards
GMC