Givemecosmetics Anmeldelser 

Besvarelse fra Givemecosmetics

For 4 timer siden

Hi Gemma

We’re really sorry that your order from 7th October is still outstanding, especially with your daughter’s birthday on Monday and so much of your order intended as a gift. We completely understand how disappointing and stressful this must be.

We appreciate that you followed the instructions in the OCTDELAY email and submitted further enquiries, only to be left without a response. Our customer service team is managing a significant backlog across multiple channels, and we’re sorry that your messages haven’t yet received the individual attention they deserve.

Our warehouse teams are continuing to dispatch orders daily, with additional support in place to increase capacity and clear the backlog. We have also been sharing updates through emails, social media posts and stories, alongside updates to our website and checkout delivery information. However, we recognise that general updates cannot replace an individual order update, particularly when a special occasion is involved.

We’re genuinely sorry that this experience has taken away from what should have been a lovely birthday treat. 💗

Kind Regards
Give Me Cosmetics.

Besvarelse fra Givemecosmetics

For 4 timer siden

Hi Adele

Thank you so much for giving Give Me Cosmetics a chance! 💗

We’re delighted to hear your first experience has been such a positive one, particularly with your order confirmation, dispatch and delivery.

We completely understand that recent reviews may have caused some hesitation, so it really means a lot that you decided to try us for yourself.

We hope you absolutely love your haircare products and find your perfect favourites! Thank you for your lovely feedback and support. 🩷

Kind regards
Give Me Cosmetics

Besvarelse fra Givemecosmetics

For 4 timer siden

Hi Kai

We’re sorry that your latest experience has been so disappointing, especially as you’ve ordered from us previously and enjoyed our products. We completely understand how frustrating it is to be approaching a month without your order or a clear individual update.

Following exceptionally high demand during the sale, our warehouse and customer service teams have been working through a significant backlog. We have brought in additional warehouse support to increase dispatch capacity, and orders are continuing to be dispatched daily. We have also been sharing updates through emails, social media posts and stories, alongside updates to our website and checkout delivery information.

We appreciate that general updates don't replace knowing what's happening with your own order, and we're sorry that our communication has fallen short. We understand your concerns about Christmas ordering and recognise how important it is to manage expectations honestly. Your feedback is taken seriously, and we're sorry this experience has affected your confidence in us. 💗

Kind regards
Give Me Cosmetics

Besvarelse fra Givemecosmetics

For 4 timer siden

Hi Suzanne

We’re sorry that your order from 9th October is still outstanding and that you haven’t received the individual update you’ve been looking for. We completely understand your frustration.

We have been sharing updates throughout the sale period across our social media channels and stories, by email, and through updates to our website and checkout delivery information. Our warehouse teams are continuing to dispatch orders daily, with additional support in place to increase capacity and clear the backlog.

We appreciate that these wider updates don't answer the specific question of when your order will be shipped, and we're sorry that our customer service backlog has left you feeling ignored. We are not intentionally avoiding customers with outstanding orders, and we understand that you simply want the products you've paid for. Your feedback about communication and the handling of delayed-order comments is taken seriously, and we're sorry this experience has fallen so far short of expectations. 💗

Kind regards
Give Me Cosmetics

Besvarelse fra Givemecosmetics

For 4 timer siden

Hi Victoria

We’re really sorry that this experience has been so frustrating, particularly after you attempted to cancel your order and then received conflicting delivery information. We understand why this has left you feeling let down, especially after trying multiple times to reach our team without receiving a response.

Our customer service team has been managing an exceptionally high volume of enquiries following the sale, and we're sorry that your cancellation request was not dealt with before the order was dispatched. We also appreciate your concern regarding the tracking information showing delivered when DPD still have the parcel.

We understand that a bank dispute has already been raised and a refund issued, and we appreciate that this has added further frustration to an already disappointing experience. We’re sorry that our communication and handling of your cancellation have fallen so far short of the service you should expect from us. 💗

Kind regards
Give Me Cosmetics

Besvarelse fra Givemecosmetics

For 4 timer siden

Hi Consumer

Thank you so much for your lovely feedback about our products. We're delighted to hear how good your hair felt after using them, and it's genuinely disappointing to know that concerns around delivery and communication have put you off ordering again.

Following exceptionally high demand during the sale, we experienced delays across dispatch and customer service. We have brought in additional warehouse support to increase dispatch capacity, and orders are continuing to be dispatched daily as we work through the backlog. We have also been sharing updates through emails, social media posts and stories, and our website and checkout delivery information.

We completely understand that finding products that work for your hair is important, and we're sorry that this experience has affected your confidence in ordering again. We hope, in time, we can earn back your trust. 💗

Kind regards
Give Me Cosmetics

Besvarelse fra Givemecosmetics

For 4 timer siden

Hi Richard

We’re really sorry that your first experience with Give Me Cosmetics has been so disappointing. We understand how frustrating it must be to have your parcel returned while you were away, request delivery to your home address, and then be left without an answer despite trying several ways to contact us.

Our customer service team has been managing an exceptionally high volume of enquiries following the sale, and we're sorry your messages haven't received the individual response they deserve. We also understand why seeing your order marked as fulfilled when you haven't received it is concerning.

You can check your order status through our website using your order number, or via the tracking option in our Help Centre. However, we appreciate that this doesn't resolve your outstanding question about receiving your order or a refund. We're sorry you've been left feeling disappointed and without the clarity you need. 💗

Kind regards
Give Me Cosmetics

Besvarelse fra Givemecosmetics

For 4 timer siden

Hi Angela

We’re really sorry that you’re still waiting for your order after five weeks. We understand that an apology alone is not enough when you simply want to know when the products you’ve paid for will arrive.

Our warehouse teams are continuing to dispatch orders daily, with additional support in place to increase capacity and clear the backlog. We have also been sharing updates through emails, social media posts and stories, and updates to our website and checkout delivery information.

You can check your individual order status through our website using your order number, or through the tracking option available via our Help Centre. We appreciate that this doesn't replace a clear dispatch update, and we're genuinely sorry that the delays and lack of individual communication have left you feeling this way. 💗

Kind regards
Give Me Cosmetics

Besvarelse fra Givemecosmetics

For 4 timer siden

Hi Melanie

We’re really sorry that your order from 9th October is still outstanding and that you haven't received the confirmation or tracking information you expected. We completely understand why this is concerning, especially after trying several times to get help and receiving only automated acknowledgements.

We have been sharing updates throughout the sale period across our social media channels and stories, by email, and through updates to our website and checkout delivery information. We appreciate, however, that these general updates don't replace a personal response about your individual order.

Our warehouse teams are continuing to dispatch orders daily, with additional support in place to increase capacity and clear the backlog. You can also check your order status through our website using your order number, or via the tracking option in our Help Centre.

We understand that seeing Christmas promotions while still waiting for an earlier order is frustrating, and we're sorry this experience has affected your confidence in us. 💗

Kind regards
Give Me Cosmetics

Besvarelse fra Givemecosmetics

For 4 timer siden

Hi Channine

We’re really sorry for the frustration caused by the delay with your order and the way your enquiries have been handled. We completely understand your point about receiving Christmas promotional emails while still waiting for an existing order, particularly when you’ve been a returning customer and spent £53 with us.

We have been sharing updates throughout the sale period across our social media channels and stories, by email, and through updates to our website and checkout delivery information. However, we recognise that general updates don't replace individual communication, and we're sorry you've felt fobbed off when simply trying to find out what's happening.

We can confirm that your order #3096307 has now been dispatched with DPD. We appreciate your continued support and are genuinely sorry that this experience has fallen short of the service you should expect from us. 💗

Kind regards
Give Me Cosmetics

Besvarelse fra Givemecosmetics

For 4 timer siden

Hi Ruby

We’re really sorry to hear that your gift set arrived incomplete, particularly when it was intended as a birthday present. We completely understand how disappointing it must have been to receive an opened box containing only the conditioner.

This sounds like the parcel may have been damaged in transit, resulting in the other products being lost along the way. However, we appreciate that this doesn't make the situation any less frustrating, especially after waiting almost a month for a resolution.

Our customer service team has been managing an exceptionally high volume of enquiries, and we're genuinely sorry that you've only received one response despite having reported the issue. We understand that you should not have to wait this long for a resolution to a damaged or incomplete delivery.

Thank you for your patience, and we're sorry that this has fallen so far short of the experience we want our customers to have. 💗

Kind regards
Give Me Cosmetics

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Donna

We’re sorry that you’re still waiting for your order and feel you haven’t received the communication you expected. We understand how frustrating it is not to have an individual update, particularly when you’ve already tried to contact our team.

We have been sharing updates throughout the sale period across our social media channels and stories, by email, and through the delivery information on our website and at checkout. Our customer service team is currently managing a significant volume of enquiries across several platforms. Our system groups messages linked to the same order number where possible, but repeated follow-ups can move an enquiry further back in the queue. This is why we ask customers to send one message with all the relevant details and allow the team time to respond.

Meanwhile, our warehouse teams are continuing to dispatch orders daily, with additional support in place to help clear the backlog. We’re sorry this experience has fallen short of the service you’ve previously expected from us. 💗

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi YogiMelon

We’re sorry your first experience with Give Me Cosmetics has been disappointing, and we understand your frustration that your order has taken longer than the estimated timeframe originally communicated.

Following exceptionally high demand during the sale, we have experienced delays across dispatch and customer service. We have been keeping customers updated through emails, social media posts and stories, as well as updating the delivery information on our website and at checkout. We have also brought in additional warehouse support to increase dispatch capacity, and orders are continuing to be dispatched daily as we work through the backlog.

We appreciate that automated acknowledgements are not a substitute for a personal response, and we’re sorry you haven’t yet had the reassurance you were looking for. Our team is working through enquiries as quickly as possible, alongside the warehouse teams continuing to get orders out. 💗

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Zoey

We’re really sorry that you’re still waiting for your order and that your experience with our customer service has been disappointing. 💗 We understand how frustrating this is.

We experienced a significant backlog following the sale, and we have been sharing updates across our social media, stories and email communications to keep customers informed. Our customer service team is a small team of two, working incredibly hard to respond to all enquiries in the order they were received.

We appreciate that this doesn't make the wait any less frustrating, and we're genuinely sorry that we haven't met your expectations on this occasion. Thank you for your patience and for sharing your feedback with us. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Julia

We’re really sorry that you’re still waiting for your order and understand your frustration. 💗 We appreciate that you recognise the challenges following the sale, but also understand that customers expect realistic estimates and timely fulfilment.

Following the sale, we experienced an exceptionally high volume of orders, which unfortunately exceeded our usual dispatch capacity. We have since brought in additional warehouse support and increased dispatch capacity to help work through the backlog.

We recognise that this has been a disappointing experience and sincerely apologise that you haven't yet received your tracking information. We appreciate you sharing your feedback and hope we can get your order to you soon. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Mabel

We’re really sorry that you've had another disappointing experience with us, particularly after your first order was delayed and you gave us another opportunity. 💗 We completely understand your frustration at receiving only part of your order and then being left without an update after reporting the missing items.

We appreciate that being asked to keep the products and packaging while waiting for an investigation is inconvenient, especially when your daughter is waiting to use the items you've paid for.

Our customer service team has been dealing with a high volume of enquiries, but that doesn't make the lack of follow-up any less frustrating. Please contact us via our website with your order number so we can look into the missing items and escalate this for you.

We're genuinely sorry that we've let you down again and appreciate you bringing this to our attention. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Samantha

We’re genuinely sorry that your order arrived too late for your holiday and that your experience with our customer service has been so disappointing. 💗 We completely understand why this has been frustrating, particularly as you had contacted us to request cancellation before dispatch.

During the sale, we experienced a significant backlog across both our warehouse and customer service team, and unfortunately this affected our ability to respond to enquiries as quickly as we normally would. Our small team of two has been working through all contacts in date order, but we recognise that this doesn't make the experience any less disappointing.

We’re also sorry that your concerns regarding the return postage deduction weren't addressed before your refund was processed. We appreciate your feedback and understand why this experience has left you reluctant to order again.

Thank you for taking the time to explain what happened. We’re sorry we let you down. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Amy

We’re really sorry that you’re still waiting for your order and that your experience has left you feeling so disappointed. 💗 We completely understand your frustration, particularly as you’ve previously had a positive experience with us.

Following the sale, we experienced an exceptionally large backlog of orders and customer enquiries. We appreciate your comments regarding continued promotional emails while customers are still waiting, and we understand why this can feel frustrating. Your feedback is absolutely taken on board.

Our customer service team is a small team of two, working through all enquiries in the order they were received, while our warehouse team continues to work hard to get orders dispatched. We have also been sharing updates across our social media, stories and email communications regarding the delays.

We’re genuinely sorry that we haven’t provided the experience or communication you expected from us. Thank you for sharing your feedback, and we hope we can rebuild your confidence in us in the future. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Tracey

We’re really sorry to hear this, especially after being a customer of ours for so many years. 💗 Having items missing and others arriving damaged is absolutely not the experience we want you to have, and we completely understand your disappointment.

We’re also sorry that you’ve struggled to get a response after sending photographs and emails. Our customer service team is a small team of two, currently working through a significant backlog of enquiries in date order, and we appreciate how frustrating this must be when you’re waiting for a resolution.

We’d really like to get this put right for you. Please be assured that your missing and damaged items should be investigated, and the appropriate resolution arranged. Thank you for your continued support over the years, and we’re genuinely sorry that we’ve let you down on this occasion. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Michaela

We’re really sorry that you’re still waiting for your order and understand how frustrating this must be, especially with Christmas approaching. 💗

Following the sale, we experienced a significant backlog across our warehouse and customer service team. We have been sharing updates across our social media, stories and email communications, and our teams are working incredibly hard to get orders dispatched and respond to enquiries as quickly as possible.

Our customer service team is a small team of two, working through all contacts in the order they were received. We appreciate that this doesn't make the wait any less frustrating, and we're genuinely sorry that your experience hasn't met the standard you expected from us.

Thank you for your feedback and patience. 🩷

Kind regards
GMC