I have ordered the give me cosmetics black friday boxes for years. They have always posted quickly and had really good customer service. This year they haven't been prepared for the quanatity in sal... Se mere
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Se, hvad kunderne siger
UPDATED-29th October- I have now received my order that was placed on 29th September. All items were there and very well packaged. I would have raised my stars to 5 however Customer Services and comm... Se mere
Virksomheden har svaret
I ordered three gift sets which have eventually shown up today after a 3 week wait, they were meant to arrive packaged in a gift box but the products have just been thrown into a cardboard box! Disap... Se mere
Placed my first order September on a recommendation. Order was,shipped to infopost when I was unfortunately on holiday so couldn't collect it. It was then returned to them and I advised please ship t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Kontaktoplysninger
44 Evans Road, L24 9PB, Liverpool, Storbritannien
- info@givemecosmetics.com
- givemecosmetics.com
3,1
Middel
6 t anmeldelser
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Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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Ordered cosmetics nearly a month ago…
Ordered cosmetics nearly a month ago and still waiting! Please think before you buy from this site especially as it’s nearly Christmas- so no doubt will not arrive before!
12. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Michaela
We’re really sorry that you’re still waiting for your order and understand how frustrating this must be, especially with Christmas approaching. 💗
Following the sale, we experienced a significant backlog across our warehouse and customer service team. We have been sharing updates across our social media, stories and email communications, and our teams are working incredibly hard to get orders dispatched and respond to enquiries as quickly as possible.
Our customer service team is a small team of two, working through all contacts in the order they were received. We appreciate that this doesn't make the wait any less frustrating, and we're genuinely sorry that your experience hasn't met the standard you expected from us.
Thank you for your feedback and patience. 🩷
Kind regards
GMC
Order still not sent
I put an order on 5th October mine still hasn’t even been sent they clearly have taken money while unable to fulfil the orders now to TRY and get my money back I have used before but this experience I won’t be using again
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Karen
We’re really sorry that you’re still waiting for your order and that this experience has left you feeling so disappointed. 💗 We completely understand your frustration, particularly as you’ve ordered from us previously.
Following the sale, we experienced an exceptionally large backlog of orders, which unfortunately affected our dispatch times. We appreciate that waiting for products you’ve already paid for is frustrating, and we’re sorry that we haven't met your expectations on this occasion.
We have been sharing updates across our social media, stories and email communications, while our warehouse and small customer service team continue working incredibly hard to get orders dispatched and respond to enquiries in date order.
We’re genuinely sorry that this experience has affected your confidence in us, and we appreciate you taking the time to share your feedback. 🩷
Kind regards
GMC
I am extremely unhappy with the service…
I am extremely unhappy with the service I have received. I placed an order on 10th October and this still has yet to be dispatched according to the online account. I have read how at busy times that it can take up to 15 working days which has not past.
Only the responses it states there are only 2 ppl handling the mailboxes etc. I have waited over a week now for a response and have had to revert to online communication.
There is an easy fix to dispatch and customer service delays. Hire more people during busy periods.
If the company does not have the manpower to deal with the demand of consumers then hire more.
It is unfair for consumers to be let down time and time again and does not sit well with TCF guidance.
According to the star rating here the company is definitely not fit for the demand.
It is good for any company to have demand of shoppers but it is not right that the staff are not able to meet the demands. This will cause stress for employees and a negative shopping experience.
I would appreciate and update to my order and or the details of how I can cancel and get a full refund.
Not acceptable at all.
10. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Linda
We’re genuinely sorry for the frustration and disappointment this experience has caused. 💗 We completely understand wanting an update on your order and a response to your cancellation request.
We appreciate your feedback regarding staffing and customer service. We have been increasing warehouse capacity and bringing in additional support to help manage the backlog, while our customer service team continues working through enquiries in date order. We recognise that this does not make the wait any less frustrating, and we apologise for the impact this has had on our customers.
If you would like to cancel your order rather than continue waiting, please contact us with your order number so we can look into this for you.
Thank you for taking the time to share your concerns. 🩷
Kind regards
GMC
Where's all our orders?!
Really angry that you can keep posting on Instagram while completely ignoring the people asking where their orders are, you haven't updated us in 11 days and now seem to be avoiding Facebook because everyone is commenting asking questions. It's just rude. You can't send out an email apologizing and then ignoring the problem.
31. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Natalie
We’re really sorry that you feel ignored and understand how frustrating it is to be waiting for an order without a personal update. 💗
Our social media posts are continuing alongside our warehouse and customer service teams working through the backlog. We haven’t stopped communicating, and we have continued sharing updates, although we appreciate these may not have answered your individual concerns.
Our small customer service team is working through enquiries in date order, and we’re sorry that response times have been longer than expected. We understand that an apology alone isn’t enough, and we’re genuinely sorry for the disappointment this has caused. 🩷
Kind regards
GMC
Terrible
Terrible! Gone right down hill.
Like everyone else I'm still waiting for my extremely late and expensive bulk buy parcel.
NEVER AGAIN!!!
31. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Mummyto3
We’re really sorry that your experience has left you feeling this way. 💗
We understand how disappointing it is to be waiting for an order, particularly when you’ve placed a larger purchase with us.
Following the sale, we experienced an exceptionally high volume of orders, which unfortunately caused a significant dispatch backlog. Our warehouse team is working hard to get orders out as quickly as possible, and we’re genuinely sorry that we’ve let you down on this occasion. 🩷
Kind regards
GMC
First time ordering.. not received.. gutted!
It has been my first time ordering with the company .. i placed my order over a month ago have sent numerous emails to to find out what is going on with my order as ive recieved absolutely no updates and have just been recieving automated messages back! Im honestly so upset with how this company is running! The customer service is appaling! I have now emailed requesting a refund so i can buy my products elsewhere as for my first experience ordering with this company i am very dissapointed ! Im hoping to get an actual reply soon and my refund!
30. september 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Megan
We’re really sorry that your first experience ordering with us has been so disappointing. 💗 We completely understand your frustration, especially when you’ve been waiting for your order and feel you haven’t received the personal response or updates you expected.
Following the sale, we experienced a significant backlog, which has unfortunately affected both dispatch and customer service response times. Our small team is working through enquiries in date order, and we appreciate how frustrating it is to receive automated replies rather than the update you need.
We’re sorry that we’ve fallen short of your expectations. If your refund request is still outstanding, please send us your order number so we can look into this for you. 🩷
Kind regards
GMC
Avoid
Ordered on 2nd of October and still no order. No replies to emails or whats app. Now having to go through bank to get my money back.
2. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Vanessa
We’re really sorry that you’re still waiting for your order and feel you’ve been left without a response. 💗 We completely understand how frustrating this is, particularly when you’ve had to resort to contacting your bank.
Following the sale, we experienced a significant backlog which has unfortunately affected both dispatch and customer service response times. Our small team is working through enquiries in date order, and we’re sorry that we haven't been able to respond as quickly as we should.
We appreciate how disappointing this experience has been and sincerely apologise for letting you down. 🩷
Kind regards
GMC
Do not buy from give me
Made an order on 5th October. Hasn’t even been sent. Give me have taken their customer service email off the website and won’t accept messages on Instagram but keep posting advertising their brand. Yet can’t fulfil the orders they’ve already had?
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Molly
We’re really sorry that you’re still waiting for your order and understand your frustration. 💗 We appreciate how disappointing it is to see promotional content while you're still waiting for your purchase to be fulfilled.
Our social media activity continues alongside our warehouse team working hard to dispatch orders and our small customer service team working through enquiries in date order. We haven't stopped accepting enquiries, although we recognise that response times have been longer than expected.
We’re sorry that this experience has left you feeling let down, and we appreciate your feedback. 🩷
Kind regards
GMC
No product 3 weeks+ later
Sadly was influenced to try this brand, ordered on the 7th Oct - and no dispatch/ no tracking / no reply to my latest email.
I 99% wont be buying again frustratingly . I appreciate now I’ve checked the reviews - ALOT of people are having the exact same experience - be aware buyers !
7. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Paliz
We’re really sorry that your first experience with us has been so disappointing. 💗 We completely understand your frustration at waiting for your order without tracking or a personal response to your email.
Following the sale, we experienced an exceptionally high volume of orders, resulting in a significant dispatch backlog. Our warehouse team is working hard to get orders out, while our small customer service team continues working through enquiries in date order.
We appreciate that this has affected your confidence in us, and we're genuinely sorry that we've let you down. Thank you for taking the time to share your feedback. 🩷
Kind regards
GMC
Placed order 14/10 and still not…
Placed order 14/10 and still not received. I received an update immediately after order placement to say there was a delay of 12-14 days for dispatch. Made an enquiry via their website and received an auto-forwarding email. Not good.
Edit. Received 30/10 and all good! If communication had been better then would have prevented the initial negative review. This seems to be the case with alot of the reviews therefore hopefully taken on board
29. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi LB Glasgow
Thank you for updating your review, and we're pleased to hear your order arrived safely and everything was as it should be! 💗
We completely understand your comments regarding communication. While we’re glad your order has now arrived, we recognise that better updates and more timely responses would have made a real difference to your experience.
We have taken this feedback on board and are sorry that our communication fell short. Thank you for giving us the opportunity to put things right, and we hope you continue to enjoy your products. 🩷
Kind regards
GMC
Still waiting over 3 weeks for my order…
Still waiting over 3 weeks for my order of over £50.
No updates or refund.
Impossible to contact.
Will not recommend or use this site again.
21. september 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Sue
We’re really sorry that you’re still waiting for your order and that this experience has left you so disappointed. 💗 We completely understand how frustrating it is to have spent over £50 and feel unable to get an update or response.
Following the sale, we experienced a significant backlog which has unfortunately affected both dispatch and customer service response times. Our warehouse team is working hard to get orders out, while our small customer service team continues working through enquiries in date order.
We sincerely apologise for the disappointment this has caused and appreciate you sharing your feedback. 🩷
Kind regards
GMC
No dispatch and poor customer service
Placed an order on the 7th of october and its still not been dispatched. Contacted customer service 5 times and only had 1 reply saying I had to wait another 72hours for a reply! Certainly wont bother using this company again!
29. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Heather
We’re really sorry that you’ve been left waiting for your order and have had such a frustrating experience trying to contact us. 💗 We understand how disappointing it is to receive a response advising further waiting when you're already looking for an update.
Following the sale, our small customer service team has been dealing with an exceptionally high volume of enquiries, and response times have unfortunately been longer than expected. We appreciate that this isn't the level of service you expected or deserved, and we're genuinely sorry for the frustration this has caused.
Thank you for sharing your feedback, and we're sorry to have let you down. 🩷
Kind regards
GMC
Ordered almost £80 worth of goods on…
UPDATED-29th October- I have now received my order that was placed on 29th September. All items were there and very well packaged. I would have raised my stars to 5 however Customer Services and communications to customers has a long way to go. If you want to keep your customers this MUST improve significantly.
ORIGINAL POST-Ordered almost £80 worth of goods on 29th September. Emailed twice and both times asked to wait another day. 3rd email asked to use messages through WhatsApp to avoid a build up of emails. I have done this and still had no response from 3 days ago. Very slow and customer service doesn't seem to exist. Shame as the products are really good but I want to know where my order is 28 days after ordering!
29. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Laura
Thank you for updating your review. We're pleased to hear your order has now arrived safely, with all items present and well packaged. We really appreciate your continued support and your kind comments about our products.
We completely understand your comments about customer service and communication. While we have been sharing updates throughout the sale period through emails, social media posts and stories, and updates to our website and checkout information, we recognise that this does not replace the need for customers to receive a timely response to their individual enquiries, we are working on improving the capacity of the team during peak seasons.
Our customer service team has been managing an exceptionally high volume of messages across multiple channels, and we're sorry that you were left waiting for a response after trying both email and WhatsApp. Your feedback is important, and we recognise that improving communication and the overall customer service experience is essential to retaining the trust of our customers. Thank you for taking the time to share it. 💗
Kind regards
GMC
Never again.
I’ve used give me for a couple of years now. Products usually fantastic. However, this time I can’t comment. I ordered on 4th October, emailed on 25th to cancel and they’re dispatched it today and somehow also “delivered it” today. I’ve not received the package - I also tried to cancel it too. Ignored any emails I’ve sent requesting the cancellation - absolutely shocking customer service. I’d avoid if you actually would like to receive your order.
28. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Leanne
We’re really sorry that this experience has been so disappointing, particularly as you’ve been a loyal customer for a couple of years and have previously been happy with our products. 💗
We completely understand your frustration at requesting cancellation and then seeing your order dispatched, alongside a delivery notification when you haven't received your parcel. We’re also sorry that your emails haven't received the response you were hoping for.
We appreciate how upsetting this must be, especially after your previous positive experiences with us. This is certainly not the experience we want for our returning customers, and we sincerely apologise for letting you down. 🩷
Kind regards
GMC
This company is a total joke
This company is a total joke! Worst customer service I’ve ever known. They promise goods that don’t arrive when they should. They don’t acknowledge your requests for refunds. The CEO takes weeks to give a statement to its customers regarding delays! I will never use this company again. Completely let down by them! DO NOT PURCHASE FROM THEM!
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Charl
We’re genuinely sorry that this experience has left you feeling so let down. 💗 We understand the frustration caused by delayed orders, unanswered refund requests and the lack of timely personal responses.
We recognise that our response times and dispatch delays have fallen well below the standard our customers expect, and we sincerely apologise. The updates shared by our CEO and across our social media were intended to keep customers informed, although we appreciate that this does not replace the individual support many customers have been waiting for.
Our warehouse and customer service teams continue working hard to address the backlog, and we’re truly sorry that we’ve lost your confidence in us. 🩷
Kind regards
GMC
Felling let doen and giveing false…
Felling let doen and giveing false infomation placed a order 8th oct still waiting was told on email on monday been sent out gave a tracking number which is not a tracking number since then asked who tracking comapnay id there saying they dont knoew and now emails not being answerd never will i shop again with then iv shop many times in pass ever had a issue seem like gredd got to them before sending ppls orders out many ppl are complining same ussue then saturday you canceled my order why wheb iv waited 22 working days i want my order
8. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Theresa
We’re really sorry that you feel let down, particularly as you’ve shopped with us previously without any issues. 💗 We completely understand your frustration at being advised your order had been dispatched, only to be left without clear tracking information or further responses to your questions.
We apologise for the confusion surrounding the tracking details and appreciate how frustrating it is not to receive clarification. Following the sale, our warehouse and customer service teams have been working through an exceptionally high volume of orders and enquiries, which has unfortunately impacted response times.
We understand that this experience has affected your confidence in us, and we're genuinely sorry for the disappointment and frustration caused. 🩷
Kind regards
GMC
This is my fourth order which is LATE…
This is my fourth order which is LATE yet again! Ordered on 11th October and I have received an email advising me they are dispatching orders for the end of September. Definitely will be ordering again!
11. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Jo
We’re really sorry that this is your fourth order to experience delays with, and completely understand your frustration. 💗 We appreciate that repeatedly waiting for orders is disappointing, especially as a returning customer.
The dispatch update you received reflects the backlog currently being worked through, and our warehouse team is continuing to increase the number of orders dispatched each day to help get things moving.
We recognise that this isn't the experience you should expect when ordering with us, and we're genuinely sorry that we've let you down again. Thank you for your continued support, despite the frustration. 🩷
Kind regards
GMC
First time Iv oreded from here as of…
First time Iv oreded from here as of today it's been 19 days and Iv still not received the products or a refund!
Iv oreded a bundle of haircare I got a email saying they was running behind with orders they will dispatch when they cam usually in 12 days! I was sick of waiting as now it's been 19 days altogether so I as for a refund and they said no. Had to contact my bank to hopefully get my money back, I don't think the intended to sent me my products, just sound like one big rip off to me!
I thought I'd treat myself but istead you get companys like this while people are already struggling.
Customer service none existent, I wouldn't order from here.
10. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Lindsay
We’re sorry that your first experience ordering with us has been so disappointing. We understand how frustrating it is to have waited longer than expected, particularly when you had ordered something as a treat for yourself and then felt unable to get a clear resolution.
Following exceptionally high demand during the sale, we have experienced delays with dispatch and customer service. We have been sharing updates through email, social media posts and stories, as well as updating the delivery information on our website and at checkout. Additional warehouse support has also been brought in, and orders are continuing to be dispatched daily as we work through the backlog.
We want to reassure you that we are a genuine, established business and are continuing to fulfil customer orders. We’re sorry that the delays and your experience with our customer service have left you feeling otherwise. We appreciate your feedback and understand your disappointment.
Kind regards
GMC
I ordered some items on the 3rd October…
I ordered some items on the 3rd October and still waiting for the items. I have emailed them and just gent a generic AI response.
I have ordered from them before and always been prompt. Which is concerning. I think there are issues within this company. But they either need to sent items or refund customers. As they are very quick to take your money when ordering.
I shall never be placing future orders with them.
27. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Sonia
We’re sorry that your recent experience has been so different from the prompt service you’ve received from us previously. We understand your concern, particularly when you’ve placed an order in good faith and are still waiting for it to arrive.
Following the high demand during the sale, we have experienced delays across both dispatch and customer service. We have been keeping customers updated through emails, social media posts and stories, as well as updating the delivery information on our website and at checkout. We have also brought in additional warehouse support to increase dispatch capacity, and orders are continuing to be shipped daily as we work through the backlog.
We appreciate that receiving a generic acknowledgement is not the same as getting a personal response, and we’re sorry for the frustration this has caused. We take your feedback seriously and hope we can restore your confidence in us.
Kind regards
GMC
Great product but no order still!
Firstly, I'd like to say that the products themselves are amazing and are the main reason I'm still willing to wait. However, I'm not convinced they're worth the extremely long wait and the uncertainty that comes with it.
I completely appreciate that Give Me Cosmetics is a relatively small team and has been overwhelmed by the volume of orders from the sale. My frustration isn't really with the delay itself, it's with the lack of communication. Like many others have mentioned, I've now waited beyond the 15 working days stated and haven't received a response to the email I sent.
I understand customer service teams can be inundated, but regular updates on social media would go a long way towards reassuring customers. The last update was over a week ago, advising that orders up to 30 September were being processed. Seven days later, I would have expected a further update, especially as October orders should now be moving through the system.
It's a real shame to see the Trustpilot score dropping when a lot of the negativity could likely have been avoided with more proactive communication and transparency. Customers are generally understanding when delays happen, provided they're kept informed.
I'll continue to wait a little longer for my order, placed on 6 October, but at the moment it feels as though the issue may be stock availability rather than simply a lack of staff. If that's the case, just be honest about it. Most customers would appreciate the transparency.
I'm hopeful my order will arrive soon, but if there's still no progress or communication by the end of next week, I'll unfortunately need to reassess my rating.
***Update 3rd November***
In response to Give me cosmetics reply.
Thank you for your response, but I have to respectfully disagree with several points.
Yes, you may be commenting on people's comments across your Facebook and Instagram posts, but that doesn't mean you're actually answering their questions. Customers are asking genuine questions about outstanding orders, dispatch dates and the backlog, yet the majority of responses appear to be generic, copy-and-paste templates that don't address what people are actually asking. That isn't communication, and it certainly isn't reassuring.
There are no meaningful public updates explaining the current position, how far through the backlog you are or which order dates are now being processed. Simply replying to individual comments with blanket responses is not the same as keeping customers informed.
I've also personally emailed you with my order details over a week ago and, having received no response, sent the same details via Facebook DM as requested. I'm still waiting for a reply to either. So, while you say you're providing updates across various channels, my own experience suggests otherwise.
I also have to question how you intend to manage the upcoming Christmas demand. You've launched a new Christmas campaign offering sale prices and encouraging customers to place orders, yet you're still struggling to clear orders from October. What reassurance can you give new customers that their Christmas purchases will actually arrive in time? What's the point of promoting Christmas offers and encouraging people to shop if existing customers are still waiting weeks beyond the advertised dispatch times?
I appreciate that you're a relatively small team and that the sale has created additional pressure. I've acknowledged that from the outset, and I've never expected everything to run perfectly. However, continuing to promote new campaigns while customers are still waiting for previous orders, without providing clear and honest updates, is understandably going to cause further frustration and damage confidence in your business.
I genuinely love your products, which is why I've been prepared to wait. But good products alone aren't enough. Customers deserve communication, transparency and, above all, answers to their questions.
I'd still appreciate an actual personal response to my previous messages and a realistic update on my order placed on 6 October, rather than another generic apology.
27. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Mrs Rolfe
Thank you for taking the time to leave such a considered review, and for your kind comments about our products. We completely understand that, while customers may be willing to wait when delays occur, the uncertainty and lack of individual communication can make that much harder.
We have been sharing updates throughout the sale period across our social media channels and stories, by email, and through updates to the delivery information on our website and at checkout. We appreciate your point that these updates need to remain regular and reflect progress as orders move through the backlog. Our warehouse teams are continuing to dispatch orders daily, with additional warehouse support in place to increase capacity.
We also want to reassure you that the delays are not simply a matter of stock availability. The high volume of orders has put considerable pressure on our usual dispatch capacity, and we are working hard to get through them. We’re sorry that your order from 6th October has taken longer than expected and that you haven’t received the personal response you were hoping for.
We genuinely appreciate your patience and your balanced feedback. We know trust is built through both the products we provide and the service customers receive, and we recognise that we need to improve on the latter. 💗
Kind regards
GMC
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