Givemecosmetics Anmeldelser 

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Shirley

We’re really sorry that, after such a long wait for your first order, your products have arrived in this condition. 💗 We understand how disappointing this must be, particularly after the delays and communication issues you experienced.

Please send photographs of the wet and soggy packaging to our customer service team via our website, quoting your order number. We can then escalate this for you and look into what has happened.

We’re genuinely sorry that your first experience with us has been so disappointing, and appreciate you bringing this to our attention. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi SB

We’re really sorry that you’ve been left so disappointed with your experience. 💗 We completely understand your frustration at still waiting for your order and feeling that your emails and refund request haven't been addressed.

Following the sale, we experienced an exceptionally high volume of orders, which unfortunately impacted both dispatch and customer service response times. Our small team has been working through enquiries in date order, and we appreciate how frustrating this has been for customers waiting for answers.

We recognise that this experience has fallen well below the standard you expected, and we sincerely apologise for the disappointment and inconvenience caused. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Gemma

We’re really sorry that this experience has left you feeling so frustrated and disappointed. 💗 We understand how upsetting it is to receive changing dispatch estimates when you're simply trying to find out when your order will arrive.

The timeframes shared were estimates based on the backlog at the time, and we appreciate how frustrating it has been when these have not been met. We also understand your concerns regarding your experience on social media and apologise if you felt unable to raise your concerns.

Our warehouse team continues working hard to dispatch outstanding orders, while our customer service team works through enquiries in date order.

We sincerely apologise that we've fallen short of your expectations and appreciate you sharing your feedback. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Michelle

We’re really sorry that you’ve been left waiting for your order and have struggled to get in touch with our customer service team. 💗 We completely understand how frustrating this is, particularly when you're simply looking for an update.

Following the sale, we experienced a significant backlog which unfortunately affected both dispatch and customer service response times. Our warehouse team is continuing to work hard to get outstanding orders dispatched, while our small customer service team works through enquiries in date order.

We sincerely apologise for the disappointment this has caused and appreciate your patience. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Karina

We’re really sorry that you’ve been left waiting for both your order and your refund. 💗 We completely understand how frustrating and disappointing this must be, particularly when you've been unable to get the response you need.

Following the sale, we experienced a significant backlog which unfortunately affected both dispatch and customer service response times. We appreciate that this doesn't make the situation any less frustrating, especially when you've already requested a refund and are still waiting for a resolution.

We sincerely apologise for the inconvenience and disappointment this experience has caused, and understand why you've lost confidence in us. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Sophie

Thank you for your kind words about our products. We’re really sorry that your order from 2nd October has taken so much longer than expected, especially as it was intended as a birthday gift. We completely understand how disappointing that must have been.

Following exceptionally high demand during the sale, our warehouse teams have been working hard to increase daily dispatch numbers and clear the backlog, with additional warehouse support brought in to help. We have also been keeping customers updated through emails, social media posts and stories, and updates to our website and checkout delivery information.

We appreciate your patience and are sorry that the delay has taken away from what should have been a lovely gift experience. 💗

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Amanda

We’re really sorry that you’re still waiting for your order and feel you haven't received any meaningful information about its progress. 💗 We completely understand your frustration, particularly when the dispatch estimates provided have passed and you're still no closer to knowing when your order will arrive or how to request a refund.

Following the sale, we experienced an exceptionally high volume of orders, which unfortunately affected both dispatch and customer service response times. We appreciate that automated updates don't replace the personal response customers need, and we're sorry that you've been left feeling unable to get answers.

Our warehouse and customer service teams continue working through the backlog, and we sincerely apologise for the disappointment and inconvenience this has caused. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Olivia

We’re genuinely sorry that your experience has been so disappointing. We understand your frustration at waiting for your order without clear updates, and appreciate that receiving a discount code when you’re still waiting for your original purchase may have felt frustrating. 💗

The sale generated significantly higher demand than anticipated, which placed considerable pressure on our warehouse and customer service teams. We have since brought in additional warehouse support and are continuing to increase dispatch capacity to work through orders as quickly as possible.

We do appreciate your comments regarding our marketing and customer service. Our priority is to get orders fulfilled and improve the experience for our customers. If you need any further information about your order, please contact us via our website with your order number so we can look into this for you.

We’re sorry we’ve fallen short of the service you expected and appreciate you taking the time to share your feedback.

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Katy

We’re really sorry that your latest experience has been so disappointing, especially as you’ve ordered from us previously without any issues. 💗 We completely understand your frustration at the delay and appreciate that you no longer wish to wait for your order.

If you would like to proceed with cancellation, please contact our customer service team via the website with your order number so we can look into your request and assist with the next steps.

We’re sorry that we’ve let you down on this occasion and appreciate your previous support.

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Amanda

Thank you so much for your lovely review! 💗

We’re thrilled to hear you love the product and that our team was able to resolve your enquiry so quickly.

Your kind words mean so much to us, and we really look forward to your next order! 🥰

Kind regards
Give Me Cosmetics

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Malcolm

We’re really sorry that your experience has been so disappointing. We understand how frustrating it is to be waiting for your delivery and feel that you’re not getting the personal support you need. 💗

Our customer service team is a small team currently working through a much higher volume of enquiries than usual, which has unfortunately affected our response times. We appreciate that automated acknowledgements are not a substitute for a personal response, and we’re sorry you’ve been left feeling unable to get the help you need.

If you still need an update on your order, please contact us via our website with your order number and the team will look into this for you. We apologise for the frustration caused.

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Rosaleah

We’re really sorry that you’ve had to chase us for updates on both orders, and we appreciate how important it is that you receive them, particularly as they contain gifts for others. 💗

We’ve checked the details for you and can confirm that order 3080809 was dispatched on 19th October, and order 3087892 was dispatched on 22nd October. Tracking information should have been sent by email for both orders, so please check your inbox and junk/spam folder.

We apologise that you didn’t receive a satisfactory response when contacting our customer service team. Thank you for your patience, and we hope you enjoy your purchases once they arrive. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Victoria

We’re really sorry that your order hasn’t arrived in time for the birthday it was intended for. We completely understand how disappointing this must be, especially when you placed the order expecting it to arrive in time for a special occasion. 💗

Following the high demand during the sale, our warehouse team has been working hard to increase dispatch capacity and get orders out as quickly as possible. We appreciate that this doesn’t make the disappointment any less frustrating.

If you need an update on your order or any further assistance, please contact our customer service team via the website with your order number so we can look into this for you.

We’re sorry we’ve let you down on this occasion.

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Stacia

Thank you so much for your continued support and for choosing Give Me Cosmetics year after year. It means a lot to hear that our Black Friday boxes have become part of your Christmas Eve tradition with your children! 💗

We completely acknowledge that this year's sale brought a level of demand that exceeded our usual capacity, and we're sorry that the experience hasn't been up to the standard you've come to expect from us. We've brought in additional warehouse support and are reviewing the way we manage future promotions to help ensure a smoother experience next time.

Thank you for your understanding, your honest feedback and, most importantly, for sticking with us. We hope your family enjoys this year's boxes! 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Tracey

Thank you for your kind words about our products. 💗 We’re really sorry that your recent experience has been disappointing. We appreciate how frustrating it is to wait longer than expected, particularly when you’ve been looking forward to receiving your order.

Our warehouse team is continuing to work through orders and dispatching them as quickly as possible. We’re also sorry that getting in touch has been difficult. If you need an update or any further assistance, please contact our customer service team via the website with your order number and we’ll be happy to look into this for you. 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi R Swift

We’re really sorry that you’ve been left so frustrated with your experience. We understand how disappointing it is to have placed a substantial order and still be waiting for a clear update, particularly after contacting us several times and requesting cancellation. 💗

We appreciate that you used the OCTDELAY reference as requested in our email, and we're sorry you haven't yet received the response you expected. Our customer service team is working through a high volume of enquiries, and we apologise for the delay.

If you still need assistance with your cancellation, please contact us via our website with your order number so we can look into the current status and help further. We’re sorry it has reached this point.

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Kelly

We’re really sorry that you’re still waiting for either your order or your refund. We completely understand that receiving repeated updates without a clear resolution is frustrating, and we appreciate that this is not the level of service you expected. 💗

Our customer service team is working through a significant backlog, but we appreciate that this does not make your situation any less important. Please contact us via our website with your order number and confirmation that you’re requesting a refund, so we can look into the current status and assist further.

We apologise for the continued frustration and disappointment.

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Andrea

Thank you so much for your lovely review and for placing multiple orders with us! 💗 We're delighted to hear how much you're enjoying our products, especially the shampoos, conditioners and lip glazes.

We really appreciate your understanding regarding the longer delivery times during the sale, and it's great to hear that our team has been able to help whenever you've needed us. Your recommendation means a lot to us, and we look forward to welcoming you back for your next order! 🩷

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Chez

We’re really sorry that your experience has been disappointing, particularly as your order was intended as a gift and you’re now concerned it won’t arrive in time. 💗 We completely understand your frustration at having requested a cancellation and refund but not yet received a response.

Our customer service team is working through a high volume of enquiries, and we apologise that you’ve been left waiting. If you still need assistance with your cancellation, please contact us via our website with your order number so we can look into this for you.

We appreciate your feedback and are sorry that our communication has fallen short of your expectations.

Kind regards
GMC

Besvarelse fra Givemecosmetics

For 2 dage siden

Hi Coco Gla

We’re really sorry that your experience has been so disappointing. We understand how frustrating it is to wait several weeks for an order without having a confirmed delivery date, and we apologise that our response left you feeling dismissed. 💗

We want to reassure you that we are actively dispatching orders and working hard to get through the backlog. The delays are not a reflection of any intention to withhold orders, and we’re sorry that the situation has led you to feel this way.

Our customer service team is also working through a high volume of enquiries. If you need any further information about your order or wish to proceed with a refund, please contact us via our website with your order number so we can look into this for you.

We appreciate your feedback and are sorry that we’ve let you down.

Kind regards
GMC