I was skeptical at first about the quality of the item I ordered. When it arrived, I was pleasantly surprised at the quality of the product. This was a custom made charm and it was exactly what I want... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
I was skeptical at first about the quality of the item I ordered. When it arrived, I was pleasantly surprised at the quality of the product. This was a custom made charm and it was exactly what I want... Se mere
Virksomheden har svaret
The ordering was very straight forward. I received my cross very quickly by FedEx. The packaging was impressive. The jewelry box is sturdy and my cross undamaged. It is exactly what I have been se... Se mere
Virksomheden har svaret
I am still waiting for my order to ship. I ordered the item over a week ago which was promised to deliver within a few days. I was unable to give the gift in time and had to reach out to customer serv... Se mere
Great prices, good quality, great customer service. I had a return that was handled promptly and efficiently. No problems whatsoever.
Virksomheden har svaret
Gelin Diamond is a jewelry company operating in 15 countries, combining high quality materials with unique designs at affordable prices. We are one of the brightest jewelry companies that prioritize customer satisfaction and elegance since 2011. Affordable pricing is one of the core values of our company. In order to achieve this, we work with our expert local producers.
78 John Miller Way Suite 1015, Kearny, NJ 07032, 07032, Kearny, USA
Har besvaret 69 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The ring I ordered arrived in a timely manner. I like the ring however, it is much smaller than I expected.

Besvarelse fra Gelin Diamond
Looks like great quality, I didn't know it comes from outside of the country and at first ups make me pay a tariffs of importation. A few hour after I wrote client service and I got a remboursement.

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Besvarelse fra Gelin Diamond
The delivery was on time, the piece of Jewelry is beautifully made.

Besvarelse fra Gelin Diamond
Updated:
Organization was able to assist in this process. I received the beautiful bracelet! The person, who the gift is for, will love it!

Besvarelse fra Gelin Diamond
Ordered a gift. It was coming from Israel I found out after I ordered it. Then delayed due fo poor quality by company. Ended up canceling order as it was a gift

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The bracelet is nice and beautiful the blue eye charm is small but is right sized and delicately for the bracelet

Besvarelse fra Gelin Diamond
I hope my item is beautiful, I haven’t received it even though it shows it to as shipped but apparently it was never shipped
My order was delayed shipping. When I tried tracking to see if it was shipped, the tracking link did not work. I also was not notified it was shipped. I am hoping the quality is great so I can be pleased...
You charge my credit card days before shipping?
Only one earring came, I ordered a pair! Emailed and haven’t heard anything back! So disappointing!
Excellent delivery especially during this busy time of year. It is a gift so not sure how she likes it.

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The necklace was even better than expected.

Besvarelse fra Gelin Diamond
Item was weeks late due to "quality control" hangup, and when I got the ring it is a size 71/2 instead of the size 8 I ordered.
I’ve been a loyal customer of Gelin Diamond since 2021 and have purchased over five Evil Eye necklaces — some for myself (because the chain has broken multiple times over the years) and others as gifts for friends and family. I truly love the charm, which is why I kept buying it again and again.
Recently, the necklace broke again while I was traveling. I reached out to see if they could replace it. They declined because I didn’t have the broken item to return, which I understand.
But when I placed an order only for the pendant — because I already purchased a real gold, stronger chain so it wouldn’t keep breaking — I asked if the pendant I chose was the correct one. They told me it wasn’t and then told me I would have to purchase the entire necklace all over again, even though the charm is the only part I wanted.
I asked to cancel the pendant order and requested a discount to help with having to repurchase the full necklace. They offered me $50 off… which would’ve been fine, except I was able to find bigger discount codes online on my own.
It was disappointing to feel like a long-term customer — someone who has repeatedly bought the same piece because it breaks — didn’t receive better care or consideration. I wasn’t asking for something for free, just a little support and flexibility.
I still love the charm, but the customer experience fell short of what I’d expect after so many purchases.
Everything was very straight forward. The pendant itself is fairly thin, but I have been wearing it everyday and haven't had any issues.
I have made repeated attempts to speak with a supervisor; however, I still cannot speak with a supervisor.
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