I was skeptical at first about the quality of the item I ordered. When it arrived, I was pleasantly surprised at the quality of the product. This was a custom made charm and it was exactly what I want... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
I was skeptical at first about the quality of the item I ordered. When it arrived, I was pleasantly surprised at the quality of the product. This was a custom made charm and it was exactly what I want... Se mere
Virksomheden har svaret
The ordering was very straight forward. I received my cross very quickly by FedEx. The packaging was impressive. The jewelry box is sturdy and my cross undamaged. It is exactly what I have been se... Se mere
Virksomheden har svaret
I am still waiting for my order to ship. I ordered the item over a week ago which was promised to deliver within a few days. I was unable to give the gift in time and had to reach out to customer serv... Se mere
Great prices, good quality, great customer service. I had a return that was handled promptly and efficiently. No problems whatsoever.
Gelin Diamond is a jewelry company operating in 15 countries, combining high quality materials with unique designs at affordable prices. We are one of the brightest jewelry companies that prioritize customer satisfaction and elegance since 2011. Affordable pricing is one of the core values of our company. In order to achieve this, we work with our expert local producers.
78 John Miller Way Suite 1015, Kearny, NJ 07032, 07032, Kearny, USA
Har besvaret 69 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
It is taking a long time to get my order. Got a handful of emails saying it was being delayed.

Besvarelse fra Gelin Diamond
a ring was stolen out of my car and i was told it unfortunately cannot be replaced. i purchased a new one and after some initial delay it was delivered and in perfect condition. the customer service team was open to feedback and apologetic of the delay.

Besvarelse fra Gelin Diamond
I haven’t gotten my purchase…just an email saying it’s been post poned due to it not being up to your standards
My son ordered a 5 stone bracelet for his girlfriend for Christmas. Shipping was delayed so she didn’t get it in time for Christmas. Today he received the wrong item - a 1 stone bracelet.
My order was processed and shipped promptly. This item is a gift, so I cannot rate it for the recipient because she has not received it as of yet. Personally I think it is really pretty and perfect for the occasion.

Besvarelse fra Gelin Diamond

Besvarelse fra Gelin Diamond
Absolut schlechte Qualität. Niemals Gold mit einer 585 Bewertung. Macken, schlechte Steine und absolut billig.
An der Tür muss man Importkosten und wird überrumpelt, obwohl niemand vom Shop erwähnt, dass es sich um einen Import handelt.
Sofort über Klarna die Zahlung zurückgezogen. Auf den Importkosten bleibt man sitzen.
Da sollte keiner einkaufen, der Qualität erwartet.
After receiving product I received 10+ text all within 5 minute time period asking me to leave a review. You wanted a review so bad? Well here it is. The ring is fine.
It’s perfect and arrived in great time packaging is excellent !

Besvarelse fra Gelin Diamond
I want to return order # 44695. It isn’t what the picture looked like. I will
Continue to order from you and if return goes well I will rate you 💯 %!
Ordered a 14k gold name pendant with my daughter's name, and it was a beautiful dainty piece! I'm particular about the font, and they had the block style that I was looking for. The hoop for the necklace is very thin so I'm a little worried it might break but I've been wearing it for a week, and it's been good so far. The price was competitive and arrived from Turkey to the US in 8 days. The jewelry came in a pretty box but was dented in the unpaddded mailer. I didn't mind since it was for myself, but would be disappointed if it was a gift. Overall, happy with my purchase and would order again.

Besvarelse fra Gelin Diamond
Beautiful and stylish bracelet. Very satisfied with this purchase. I was updated on the delivery status.

Besvarelse fra Gelin Diamond
would have been nice to receive it in the first place. Or hear from customer service at all despite calls and emails
Such a beautiful collection! The hardest part was probably deciding what exact piece to order. They have an engraving option as well. Also the company is very communicative with updates as well. I’m very happy I found this company and can’t wait to receive my order

Besvarelse fra Gelin Diamond
Shipping took longer than expected and I ordered rose gold but received yellow gold. Other than that, I am happy with my item and it is as expected.
UPDATE: Seller reached out to me and offered to correct the mistake and I accepted it. Appreciate their willingness to to resolve the issue.
The item was a couple of weeks late due to a "QA issue." While it was disappointing having to wait two weeks beyond the expected delivery date, the item did finally arrive and was as I expected it to be. I do understand and appreciate that the company has a QA process. Once received, the item was smaller and less substantial than I anticipated from looking at images online, but I am not used to ordering from photos so I will own that. The custom engraving on the bracelet was correct and was appreciated by the recipient, even if it was weeks after the event when it was needed.
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