Gatsbyshoes Anmeldelser 

Great shoes.

My first pair of Gatsby shoes were great but that unfortunately was not the case with the second and last pair. That second pair were too tight so I requested an exchange for half size larger. I was told it would cost me another $30

I bought Gatsby shoes in December 2024. I wear them on Sunday so they still look like new. The front of the sole separated from the shoe. There are no signs of any adhesive that bonded the sole to the shoe. I sent a message and pictures to customer support. They responded that my concerns were noted but fell outside of their 6-month window. I found their staff to be inflexible and pandering with their comments. My shoes clearly had a manufacturing issue and Gatsby didn't care. I don't recommend Gatsby to anyone.

I owned shoes for 7 months and wore 8 times. Soles fell off shoe . When I reported , your advisor said „sorry, only 6 month warranty. Your shoe is obviously garbage.

The return policy is not friendly. If you wear the shoes off of carpet or even walk in them (they crease instantly) you CANNOT RETURN FOR REFUND. They are not comfortable. Even after putting in dr scholl inserts. Subpar.

The level of excellence in customer service and the professionalism presented to me, give me a great sense of satisfaction in doing business with Gatsby Shoes, as my shoe company of choice.

Es mi primera compra . Excelente comunicación. El producto es tal cual descripción y foto.. fue un buen regalo para mí esposo. Estoy satisfecha con mi compra. Suaves y terminado prolijo hermosas las botas.gracias. recomendado

I purchased 2 pair of shoes from Gatsby in late August 2024. In October 2025, the soles of one pair fell apart. When I contacted Gatsby they basically told me it was unfortunate that the soles didn't come apart within the first 30 days, and that I was on my own. So in short, if you purchase their shoes, they will not last for more than 12-14 months. I will not be purchasing anything from this company in the future.

Here's my review
I have purchased at least 3 pair of Gatsby shoes. Always loved the fit and comfort wearing them
This time I had to wait almost a month to get them and when I received them they were extremely tight. Maybe because a different style or whatever.
Then I need to return them and you want a $30 re stocking fee for a $90 pair of shoes
I guess I have pay to send them back to China
Really disappointed
So Gatsby sends me reply letting me know their return policy is clearly stated.. true
So just to let everyone know if you order shoes and need to return thrm you either take a credit or pay a absurd fee to return them. Great scam
They have no store to return shoes so no matter how you look at it they make money so BE VERY VERY CAREFUL WHEN ORDERING YOUR SHOES FROM THE CHINA SHIPPED SHOES.

What the people who run GatsbyShoes.co should do is have a good long look at what their consumers are saying in their negative reviews here. The common themes are products that are of poor quality and construction that fail prematurely; issues with returns and additional fees for returns and restocking; unreliable delivery.

Its all well and good for the customer service team to offer up 'we are sorry our product doesnt meet your expectation BUT ...' then go on to cite a very restricitve company policy that allows them to avoid having to offer any redress.

In my case the soles fell off my pair of shoes after one year and 3 months (by the sounds of things I was lucky they lasted that long given other reviews indicating theirs failed within a few wears). Like most others, I was met with the 'sorry BUT' 6 month policy.

Clearly the company must know there is an issue with the quality of their product. A suspiciously minded person might conclude that that is the reason why their warranty and after sales support period is so limited.

On Trustpilot alone, the 1 star reviews and 2 stars reviews combined outnumber the 5 star ones. That, one would imagine, should be cause for concern for a reputable business.

Let alone the misleading and deceptive advertising emphasing both quality and durability, which in reading the reviews here is clearly not reflected in the end consumer experience of many.

I’d be interested to know what the landed unit cost for these shoes is for the company. I feel pretty sure they have room to sell them for a fairly substantial markup above whatever it is. You’d have to wonder if sacrificing a bit of their profit to actually replace things when the product proves faulty would make better business sense than irritating their consumers with the ‘sorry BUT’ policy.

I also wonder if they are keeping any data on the failure rate of their product? You’d think, again from a business standpoint, that they would want to be able to report that back to the factory that they have make them and see if there are any design or manufacturing changes that need to be made in order to ensure that the quality and durability of the product they sell matches up to their (seemingly false) marketing claims.

I think the old adage is "Once bitten, twice shy". I won't be accepting their offer of a 30% discount off another pair when they cant be bothered standing by the first pair.

Update 27/11/25 in response to Gatsby’s response to my review (see below).

1. The ‘sorry but’ line is back again.
2. This bit amused me … “especially since the shoes developed damage over time due to regular use”. What a massive assumption! Gatsby has no idea of what my usage pattern was of these. Are they suggesting that if, used regularly, the shoes are likely to fall apart? Sort of conflicts with the emphasis on ‘quality and durability’ in their advertising.
3. No understanding of the expectations of their customers; and
4. If they hope to ‘regain my trust’ they are definitely going about it the wrong way by not offering to replace these shoes as I have repeatedly asked them to do.

Purchased Old Town boots,
Fell apart after 9 months,eyelets popped off, left sole separated. Poor quality ,
No exhange.

Beware, Gatsby charges a restocking fee even if you purchase the easy returns and exchanges offering.

The shoes had a strong "tar" / "rubber" smell - not satisfied and won't buy again..

Alberto did a great job of concisely explaining the process and walking me through it! Not usually the case with online customer service.

I ordered the Gatsby shoes for my husband who has fussy feet. These shoes proved to be everything we hoped for! Stylish, which you can see in the advertisement…but very comfortable as well, which is the unknown when ordering online. Their return policy, however, took the gamble out of that concern. So order we did, and happy we are! We, without hesitation, HIGHLY recommend Gatsby shoes!!!
Their customer service is positively exemplary! We are happy customers indeed.

Timely response to inquiry.

The shoes are very well constructed. Customer Service responds within 24 hours..
I do wish they had telephone sport, but Email support is sufficient for the time being.
Shoes work well with my prosthetic left leg and Look up-to-date and not clunky like so many diabetic shoes can be.

terrible quality, wore them twice and the bottom separated from the shoe, contacted support and they said they could offer me a 30 percent discount on another pair, why would I spend money on an inferior product again, stay away!

Alberto was a great help, he answered my emails with speed and knowledge, I thought he was a real pro !

There is no communication as to when my order will be delivered. I fail to understand how Customer Satisfaction is a low priority. I have asked three times and get told they have Procurement issues with no resolution.