My daughter gifted me a pair of Gatsby boots for Christmas 12/25. I wore the only 10-12 times and the sole on the right boot started coming completely of at the heel. The left side was also coming... Se mere
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Se, hvad kunderne siger
Ordered on 3/28, reached on 4/12 for update. Was told shoes on backorder and available within the "next few days." No further communication. reached out 6/11 and 7/8 for updates with no response, requ... Se mere
I have not heard from anyone in over 3 weeks regarding my request to refund both pair of shoes I purchased about 3 months ago and are falling apart! I would really like if someone would contact me b... Se mere
There was an issue with my boots which truly surprised me after 4 months and seldom usage. I reached out to customer support with issue. I was pleasantly surprised when I saw an almost immediate res... Se mere
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Har besvaret 49 % af deres negative anmeldelser
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Order number GTSBY427356
GTSBY427356
Is the order number and they sent me several emails that were just fake???
They still haven’t shipped order or even half of the order?? They also have no contact details except digital and if u read site reviews they are the same ppl 2-4x w a generic name…so useless n so misleading.
17. december 2025
Uopfordret anmeldelse
Besvarelse fra Gatsbyshoes
Thank you for sharing your feedback, and we apologize for the delay in shipping your order.
Our records show that after your dispute, you were able to accept the shoes we sent, which contradicts your claim.
We apologize for any inconvenience the shipping delay may have caused. However, it appears that you received a refund and retained the items.
-The GatsbyShoes Team
Disappointing foot support and beware the return fees
I ordered two pairs of the Oxford Lisse No-Stripe All-Day Comfort Dress Shoes-one black and one brown. I was first surprised they were being shipped directly from China, but the website uses a USA address. When I received them and tried them on, I found the ankle lack support; It's just a piece of leather. Not for right for an orthopedic shoe. I went to return them and that's when I discovered their fine print on returns... there is restocking fee PLUS you have to pay for postage. I submitted a support ticket and they took four days to respond and confirmed I must absorb all the expenses. Never again will I use Gatsby. Furthermore, in the response below, Gatsby indicates I never responded but that also is untrue.
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Gatsbyshoes
We apologize for any inconvenience you may have encountered. We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response.
Should you require further assistance or have additional concerns, please do not hesitate to contact us at support@gatsbyshoes.co
-The GatsbyShoes Team
Quick to make changes in order
Angeline was so great and very helpful! I was very concerned I made a big mistake and she fixed it quickly and was very respectful through email!
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Gatsbyshoes
Thanks Meredith for sharing how helpful our representative in fixing your concern with your order.
-The GatsbyShoes Team
Angeline was great she took care of my…
Angeline was great she took care of my account in order to receive my shoes
30. december 2025
Uopfordret anmeldelse
Besvarelse fra Gatsbyshoes
Hi William,
Thanks for sharing how seamless our representative able to address your concern regarding your order. Your feedback is important to us.
-The GatsbyShoes Team
Do Not Buy
Do Not Buy. Shoes do not fit. The back of shoes buckles when trying to put on. I tried to do a return and it costs $40 to return that you have to pay for before you can do return. There is also a claim that return totals may decrease once they receive the shoes. Do Not Buy. They got me.
30. december 2025
Uopfordret anmeldelse
Besvarelse fra Gatsbyshoes
Hello Robert,
Thanks for sharing your feedback.
We sincerely apologize that the shoes does not fit as expected.
We never fail to keep our customers informed about the exchange process. This information is disclosed during checkout including the restocking fees.
We apologize if you may have overlooked this information.
-The GatsbyShoes Team
Buyer beware
I've never placed an order with this company before. I had signed up for the $9.99 shipping return figuring I'd have to return probably one of the five items I returned. When I placed the original order, I could not tell if the $ 9.99 shipping had been entered or not so I immediately sent an email to the company with no response. I then sent at least five more emails to the company with no response. Other than if you continue to send additional emails essentially it will take them longer to return a message when the package finally arrived the shoes did not seem of great quality and they did not fit well with my orthotics, which is understandable and the shirts were definitely undersized for an extra large because of all of my clothes that I wear always extra large. These ones were entirely small. I then sent an email to the company that when I was attempting to return the shipping items it would not let me return them. The Page kept freezing. I got no response sent at least two more emails until they finally sent me an email telling me to go through the same process that I already told them was not working so again I sent them another email and was finally able to return the products as required. However, I also sent them the email that said I had signed up for the $9.99 return shipping which they said I did not. So they charge me a 10% fee to return 300+ dollars worth of merchandise none of which I could wear. They had terrible response times did not respond to emails and I essentially spent over $30 to get items that I could not wear. I would absolutely never do business with this company. I would not recommend this company to anybody their customer service is absolutely terrible and how can you tell me? I didn't send an email when I have copies of all the emails that I sent to you that they were delivered no thanks run from this company. I typically never do any kind of reviews on companies, but this one was so exceptionally poor I figured everybody else needs to know.
16. december 2025
Uopfordret anmeldelse
Besvarelse fra Gatsbyshoes
We apologize for any inconvenience you may have encountered. We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response.
Should you require further assistance or have additional concerns, please do not hesitate to contact us at support@gatsbyshoes.co
I had received notification that the…
I had received notification that the item was on back order. I was wondering if that was still the status, he answered my question with an estimate when they would arrive at the store.
26. december 2025
Uopfordret anmeldelse
Besvarelse fra Gatsbyshoes
Hello Anna,
We appreciate you sharing your feedback about how we've handled your concern.
-The GatsbyShoes Team
Fly by night outfit!
Fly by night outfit!! No customer support. Stay away—far away.
22. december 2025
Uopfordret anmeldelse
Besvarelse fra Gatsbyshoes
Hi John,
We have reviewed our records and confirmed that you contacted us on December 22, 2025. At that time, we informed you that your order had been escalated, as it had exceeded our standard fulfillment timeframe.
We apologize if our previous response was missed. Please be advised that your order is currently not yet in transit; however, you can expect to receive your purchase within the next few days.
Thank you for your patience and understanding.
-The GatsbyShoes Team
Terrible experience
Terrible experience, can’t believe how long it take to process an order. Doesn’t make the standard of ecommerce in 2025
2. december 2025
Uopfordret anmeldelse
Besvarelse fra Gatsbyshoes
Hi Eric,
We apologize for any inconvenience you may have encountered in processing your order. We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response.
Should you require further assistance or have additional concerns, please do not hesitate to contact us at support@gatsbyshoes.co
-The GatsbyShoes Team
Would avoid
Shoes took over 3 weeks to deliver and were not even in a box, just wrapped in bag. They were way too small and I ordered a size bigger. They also had a strange chemical odor to them. Worst is that it cost over 20% of the sale price to return with restocking and shipping.
17. december 2025
Uopfordret anmeldelse
Besvarelse fra Gatsbyshoes
Hi George,
We sincerely apologize for the delay. Most couriers are currently experiencing unusually high shipment volumes due to the holiday season, which has caused unforeseen delays.
While we understand that the fit may not be perfect, please be assured that our shoes follow standard U.S. sizing, and the item was shipped in accordance with the size you selected at checkout.
We also regret any misunderstanding regarding our refund policy. We strive to ensure that this information is clearly disclosed and displayed during checkout to provide a transparent and informed customer experience. We apologize for any oversight in this regard.
-The GatsbyShoes Team
The shoes don’t fit and I need to…
The shoes don’t fit and I need to return what is the process ?
18. december 2025
Uopfordret anmeldelse
Besvarelse fra Gatsbyshoes
Hi David,
We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response.
For assistance with your return, please contact us at support@gatsbyshoes.co so we can provide you with the return instructions.
-The GatsbyShoes Team
WARNING
WARNING
I purchased a pair of shoes less than 12 months ago and they are falling apart. I reported this to Gatesby and they only offer a refund or replacement up to 6 months old. I would not buy any more shoes from this company
18. december 2025
Uopfordret anmeldelse
Besvarelse fra Gatsbyshoes
Hi Kenh,
We apologize for any inconvenience you may have encountered. We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response.
Should you require further assistance or have additional concerns, please do not hesitate to contact us at support@gatsbyshoes.co
-The GatsbyShoes Team
GATSBY is the WORSE product ever available.
Gatsby and their Customer Service DOES NOT care about customers and DOES NOT want repeat business.
RUN from GATSBY and DO NOT buy their products. I have never had worse Customer Service. Will NEVER buy their products again.
DO NOT BUY GATSBY!
11. december 2025
Uopfordret anmeldelse
Besvarelse fra Gatsbyshoes
Hi Tom,
We sincerely apologize for your experience. We strive to provide high-quality footwear that our customers can fully enjoy and feel confident in purchasing.
After reviewing our records, we found that your shoes fall outside our return and exchange policy. We regret any inconvenience this may have caused and apologize if this information was overlooked during the checkout process, where our policies are clearly disclosed for transparency.
We truly value your feedback and hope to have the opportunity to regain your trust. We look forward to the possibility of serving you again in the future.
-The GatsbyShoes Team
Great experience and fast response to…
Great experience and fast response to my emails. Was able to get my order corrected almost immediately. Can't wait to get these shoes in for me and my son.
12. december 2025
Uopfordret anmeldelse
Besvarelse fra Gatsbyshoes
Thanks for sharing how fast our responses in correcting your purchase Dennis.
We strive to provide the best customer experience and we truly appreciate your thoughts.
-The Gatsbyshoes Team
Shoe fell apart and CS doesn’t replace
First off- a repeat customer for 3 pairs of shoes. After 2.5 months on the third pair- they literally fell apart while husband was wearing them to work out of our home state (so no other shoe availability). He had to purchase something immediately. He took pictures knowing I wasn’t going to believe him. Contacted customer service and they requested a picture of the tongue of shoe for size- I literally just sent in my previous order and the pictures. They refused to replace saying the tongue gave the size to reorder. So does the order number I already gave you. If they don’t stand behind their products with good customer service then I’m not purchasing anymore.
3. december 2025
Uopfordret anmeldelse
Besvarelse fra Gatsbyshoes
We apologize for any inconvenience you may have encountered. We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response.
Should you require further assistance or have additional concerns, please do not hesitate to contact us at support@gatsbyshoes.co
-The GatsbyShoes Team
Gatsby shoe, a great company
I have purchased 8 pair of Gatsby shoes for myself and a few for my sons. The first time I had some come apart, heel tore away from the shoe, I emailed and received a response that evening. By morning I received an email telling me a new pair were on the way! A great company and a great shoe!
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Gatsbyshoes
Your feedback helps us maintain and continuously improve our customer experience, products, and services. Thank you for sharing your thoughts, Bob.
-The GatsbyShoes Team
Great service!
Shoes are great! Come as ordered and in good condition! Customer support is quick to respond, professional, and helpful!
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Gatsbyshoes
Thank you for sharing such kind words, Hermione. We will continue to deliver the level of support you have come to expect from us.
-The GatsbyShoes Team
Shoes sent won’t match advertising.
The advertisement shows brown shoes with black toe for sale. Upon arrival the shoe only shows brown, no classy black highlight. It seems bait and switch to me. If I can get the one advertised, I would like to. Also now I find out that you’re charging me shipping when you have free shipping advertised. This is not a good experience. I like my other pairs, but this one has started out all wrong.
4. december 2025
Uopfordret anmeldelse
Besvarelse fra Gatsbyshoes
Hello Michael,
We apologize for any inconvenience you may have encountered. We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response.
Should you require further assistance or have additional concerns, please do not hesitate to contact us at support@gatsbyshoes.co
-The GatsbyShoes Team
Informative
Informative. And courteous. I would however have liked an eta on the refund.
6. december 2025
Uopfordret anmeldelse
Besvarelse fra Gatsbyshoes
Hi Brian,
Thanks for sharing your experience on how we have handled your concern.
Please be advised that returns typically take 1 to 2 weeks for our warehouse team to thoroughly check and inspect the item(s). Once the inspection is complete, we will promptly process your refund, and you will receive an email confirmation.
We appreciate your patience and understanding during this process. If you have any further questions, please don’t hesitate to reach out!
-The GatsbyShoes Team
Shoes are Not Leather they are crap plastic website is…
Shoes are Not Leather website is deceptive. They are crappy plastic that stink lie chemicals. DO NOT GET THESE
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Gatsbyshoes
Hi Hanan,
We sincerely apologize for not meeting your expectations. We strive to provide high-quality products to all our customers, and we regret this experience.
Our records indicate that your return-for-refund request has already been approved. Once we receive the returned product, we will promptly process your refund in accordance with our policy.
Thank you for your patience and understanding. Please feel free to reach out if you have any further questions or concerns.
-The GatsbyShoes Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.