Hi, ordered online (8 days ago), have not received any contact back as regards delivery. Have emailed company with order number to no avail. Could someone please reach out to me please? Edited initial... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
They offer an excellent service for great value. Wines are so good. Great online communication with staff for advice thanks Joao. 😊I can’t believe it all operates so smoothly. Highly recommend this... Se mere
Virksomheden har svaret
Over the years my experience with “ Garrafeira da ilha”has always been positive and I’m struggling to write anything that I haven’t said before. Shall I mention the great quality of the wines from th... Se mere
Virksomheden har svaret
I have used this company for a few years now and I find their wine is excellent great quality at a competitive price. I have never had any issues with them and my delivery is always very prompt. I on... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Garrafeira da Ilha or Island Wine Store sell wine worldwide with more than five thousand articles.
Kontaktoplysninger
Rua Soares dos Reis 1324 A0, 4430-240, Vila Nova de Gaia, Portugal
- 918374086
- geral@garrafeiradailha.com
- garrafeiradailha.com
4,6
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 76 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great service and value
Great service and value. The process was easy to navigate and 1 query raised about delivery was quickly responded too. I would highly recommend!
14. januar 2026
Uopfordret anmeldelse
Order arrived in good time and as…
Order arrived in good time and as ordered. Very happy with the service and product.
15. januar 2026
Good produckts ,fast delivery
15. januar 2026
Still waiting for the balance of the…
Still waiting for the balance of the order. 12 bottles still to be delivered
12. januar 2026
Fantastic customer service
Fantastic customer service. Very responsive and so helpful.
8. januar 2026
Excellent service as ever
Excellent service as ever. Kept up to date with online tracking the delivery.
5. januar 2026
Sophisticated mockery
I bought wine from this company Encomenda #43355, and it disappeared en route. When I asked where the item was, they replied: "Send proof of damaged packaging." What kind of packaging, if it never arrived? They wrote: "Resolve the delivery issues."
How? I didn't send it. The post office replied that they notified the sender of the damage. This company demands proof of damage from you. You're losing money. They're happy. They're scammers. I won't deal with them again. I'm filing a lawsuit.
Regarding wine boxes, if the goods arrive—and this is almost always a quest—the boxes aren't sealed, the wine in the bags breaks, and spills out, people are shocked. And the company washes its hands of it and simply screws you.
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra Garrafeira da Ilha
Hi Yullia,
We’re very sorry to read your feedback and understand how frustrating this situation must have been at the time.
This case has since been fully reviewed and resolved directly with you, and we’re glad we were able to reach a solution together.
We would like to clarify that requests for documentation, such as proof of damage, are part of the standard process required by couriers during investigations. That said, we understand how this may have caused confusion, especially in cases where the parcel does not arrive.
We sincerely regret the experience you had and appreciate the opportunity to address and resolve the issue.
We have also contacted you directly to follow up and ensure everything remains in order.
— Garrafeira da Ilha Team
Ordered my wine and it was delivered in…
Ordered my wine and it was delivered in a week which is great
26. december 2025
Delivery mixup, zero response.
Ordered 1.5 cases.
Received one box that was my order, but second box belonged to another customer.
I managed to reach the other customer to let them know I have their order and have arranged to get it to them.
Have mailed the seller 3 times to let them know of the mixup and enquire as to the whereabouts of the rest of my order and have yet to receive any acknowledgement or reply
The Porta 6 that did arrive is fantastic
23. december 2025
Besvarelse fra Garrafeira da Ilha
Hi Bryan,
We’re very sorry for the mix-up with your order and especially for the lack of communication you experienced at the time.
This situation has since been fully resolved, and we’re glad we were able to resend the missing items successfully. That said, we sincerely apologize for the inconvenience caused.
We also really appreciate your honesty and effort in helping resolve the delivery mix-up with the other customer — thank you for that.
We’ve reached out to you directly as well to follow up and ensure everything is now fully in order.
Thank you again for your patience and understanding.
— Garrafeira da Ilha Team
Just that the order progressed as…
Just that the order progressed as expected and arrived on time.
30. december 2025
you left me three bottles short in my…
you left me three bottles short in my first delivery and forgot the 5% discount, so no good at all
23. december 2025
I am kept informed on the status of my…
I am kept informed on the status of my order at all times and if I make an enquiry they are quick to respond
29. december 2025
Placed order August 31st 2024.
Placed order August 31st 2024.
12 bottles Porta6. Red.
I found it impossible to get reply from them - I tried every email. /phone numbers. Eventually I got through.... They would " sort my missing order"
Never heard another word from them.
Like a lot of reviews here.. They take your money from your account - but where is your order.
DO NOT TRUST THIS company..
I will never go to trouble of ordering again.
I had ordered plenty times before this.... But ONCE burned - Twice shy.
Do not trust them.
This is now 11th January 2026.
Still waiting for my order or money refund.
11. januar 2026
Uopfordret anmeldelse
Besvarelse fra Garrafeira da Ilha
Hi Carmel,
We’re very sorry to read this and fully understand your frustration.
This is certainly not the experience we want to provide, and we take this situation very seriously. We are currently reviewing your case as a priority and will be reaching out to you directly to resolve this as quickly as possible.
Thank you for bringing this to our attention.
— Garrafeira da Ilha Team
Very efficient service
Very efficient service , reasonably priced and good quality wine
26. december 2025
Lovely wine at great prices
Lovely wine at great prices. Mostly fast delivery except at busy times eg Christmas
7. januar 2026
Uopfordret anmeldelse
Customer service was brilliant when we…
Customer service was brilliant when we were left short on our order. Thank you.
22. december 2025
Dette er Trustpilot
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