After reviewing countless bean-to-cup coffee makers, we took the plunge and purchased the Gaggia Accademia. And we couldn’t be more pleased! The machine looks incredible and the coffee is superb. Impo... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Used the zoom function to enquire about servicing my old, magnificent Classic. Danny was very helpful and knowledgeable. A very high level of service from a great company, thanks and good effort!,
These guys are incredible. I bought my Gaggia machine 5 years ago from them and they’re still providing an outstanding service answering questions from me about how to maintain it properly. The fact... Se mere
Gaggia products are great. Best espresso by a million miles. However you don’t know how good a company really is until you get a problem. Our grinder developed a fault on Monday 22nd December -... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Gaggia UK, the official UK Distributor in the United Kingdom and Ireland. Official Gaggia Service and Repair Centre
Kontaktoplysninger
HX5 9DE, Elland, Storbritannien
- gaggiadirect.com
4,8
Fremragende
936 anmeldelser
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great Service!
I had a problem with my Gaggia Magenta machine. Phoned up, and within seconds, I was connected on a Zoom call with a tech guy. He was patient and knowledgeable, and he helped me sort the issue. Great service, thank you!
9. januar 2025
Fantastic support
Great service even over the holiday period and incredibly knowledgeable engineer that helped me resolve a problem that I thought was the end for my very well used machine. I highly recommend them.
27. december 2024
Amazing service
Amazing service. The managing director was there on Boxing Day and fixed my machine over the phone. Unbelievable!!
26. december 2024
Gaggia Direct are a great company to deal with.
Gaggia Direct is a great company to deal with, and their customer care is second to none!
I had an issue (of my own making) with my Gaggia coffee machine, and contacted Gaggia Direct for help. I had a Zoom call with one of their engineers, which was a great experience, then a further conversation for support with Raj who is the MD of the company.
The care I received as one of their customers was nothing short of fantastic, which sadly is a rare thing these days!
I wouldn’t hesitate to recommend both the company and their staff for help and advice when you have a Gaggia machine, or are even thinking of getting one.
10. januar 2025
Highly recommended
Fantastic level of service which helped sort the problem with my coffee machine out with a minimum of fuss.
14. januar 2025
Amazing experince with Gaggia UK team
Amazing experince with Gaggia UK team, zoom rooms are super useful!
10. januar 2025
Informed engineer.
Informed engineer.
Directions given over the phone were accurate and professional.
Very pleased.
6. januar 2025
Great customer service
8. januar 2025
My query was quickly and efficiently…
My query was quickly and efficiently dealt with. Team were excellent and very knowledgeable and courteous
8. januar 2025
Gaggia Classic
Had a problem with my 5 month old Classic.
After a couple of Zoom talks with their engineer we were unable to fix it. They immediately arranged for collection and repair and the machine was returned within 5 days.
Fantastic response and example of outstanding customer service.
9. januar 2025
Uopfordret anmeldelse
Not a good experience
There were 4 times of delivery
No notification in advance
2 times of delivery were failure because of “no body at home”
The 1st time I got the coffee maker was certified as “faulty machine” after seeking support service through zoom meeting
I spent almost 2 weeks (my Christmas holidays) to wait for it! Finally I got the normal conditions one at the end of my holiday:(
It made me quite frustrated!
8. januar 2025
Great technical support diagnosed issue…
Great technical support diagnosed issue meaning I didn’t need to send coffee machine away for service.
8. januar 2025
Superb choice
Great machine, lives up to the reviews.
The customer service is excellent, I had an issue, emailed that day and was able to discuss it with Rav on zoom the very next day.
Would definitely recommend Gaggia
8. januar 2025
Absolutely fantastic personal touch…
Absolutely fantastic personal touch customer service. All done by Zoom.
7. januar 2025
Excellent quality of the product and…
Excellent quality of the product and customer service, quick delivery.
3. januar 2025
I had an issue with my Gaggia Babila
I had an issue with my Gaggia Babila machine. I had a long zoom meeting with Raj and David and they talked me through the diagnosis of the problem. I did what was suggested and my machine works like new. I’m grateful for the patience, time and help. Great service from Gaggia Direct.
6. januar 2025
A lovely machine
The fact that I could zoom and actually talk to someone means such a lot to me. Everyone I spoke to was so very kind and helpful (I'm not good with computers) and I'm so glad that I could get a machine like my previous one as I liked it so much. Thank you and please keep doing what you do..
7. januar 2025
Best customer support ever
Best customer support ever, gutted with the outcome but all the team at Gaggia UK couldn’t have tried harder.
27. december 2024
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.