After reviewing countless bean-to-cup coffee makers, we took the plunge and purchased the Gaggia Accademia. And we couldn’t be more pleased! The machine looks incredible and the coffee is superb. Impo... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Used the zoom function to enquire about servicing my old, magnificent Classic. Danny was very helpful and knowledgeable. A very high level of service from a great company, thanks and good effort!,
These guys are incredible. I bought my Gaggia machine 5 years ago from them and they’re still providing an outstanding service answering questions from me about how to maintain it properly. The fact... Se mere
Gaggia products are great. Best espresso by a million miles. However you don’t know how good a company really is until you get a problem. Our grinder developed a fault on Monday 22nd December -... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Gaggia UK, the official UK Distributor in the United Kingdom and Ireland. Official Gaggia Service and Repair Centre
Kontaktoplysninger
HX5 9DE, Elland, Storbritannien
- gaggiadirect.com
4,8
Fremragende
936 anmeldelser
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent customer service
Excellent customer service. Very helpful and knowledgeable staff
8. januar 2025
Staff friendly and knowledgeable
Staff friendly and knowledgeable. I highly recommend this company.
8. januar 2025
Uopfordret anmeldelse
the best experience of customer service…
the best experience of customer service and product, above and beyond expectations thank you Raj and Katie
31. december 2024
Uopfordret anmeldelse
Great personal and helpful service
My 15yr+ Gaggia stopped working so I called Gaggia and in 10 mins was on a Zoom with Raj who was v patient and v helpful. He gave me links to go on and told me which parts might be help sort the problem. It was all about getting my machine fixed rather than how they could charge money, v honest and straigthforward. If all else fails I can take the machine to them, but hopefully Raj's advice will enable me to fix it at home. Very happy with the process.
2. januar 2025
Uopfordret anmeldelse
Excellent customer service
Excellent customer service. Water wasn't coming through the brew head. Answered a Zoom call, identified the fault and told me how to fix my machine. Can't ask for more.
23. december 2024
Good informative assistance.
23. december 2024
So helpful to have a zoom meeting to…
So helpful to have a zoom meeting to discuss the problems with my coffee machine
Slightly disappointed that I can’t get it fixed until the new year and that it might be as long as 4 weeks that I’m without my machine - but at least it’s going to get fixed
23. december 2024
A great company to deal with
A great company to deal with, not to mention their excellent machines at great prices, and they have no problem helping if you have any.
20. december 2024
Possibly the best customer service I…
Possibly the best customer service I have ever experienced. My coffee machine developed a fault, the live diagnostics of the fault was unable to resolve the issue, replacement machine due for delivery within 36 hours. First class service from Raj and the team
18. december 2024
Great communications
Great communications. My new machine is a great upgrade from my previous Gaggia machine. I am more than happy with the product, service and delivery.
18. december 2024
Uopfordret anmeldelse
Your customer service is perfect
Your customer service is perfect - at one point there were 2 members of staff trying to help my husband sort out his brew group issue.
Due to their tenacity and level of expertise, they finally managed to solve the problem for which we are very grateful for.
16. december 2024
Fantastic service from the tech team
Fantastic service from the tech team - issue identified and fixed in minutes. Thank you
13. december 2024
Super professional company, fast ship
Ordered in the afternoon, machine arrived next day around noon! So glad to have ordered here instead of Amazon
14. december 2024
Uopfordret anmeldelse
So far so good
So far so good. New machine broke down. Excellent access to Gaggia support, speedy response, no quibble return/repair. Will see what happens when the techies have looked at it.
10. december 2024
I had faults with a machine I purchased…
I had faults with a machine I purchased and received brilliant service from this company they replaced it with thoughtful service very good to do business with thanks
7. december 2024
Brilliant Company to deal with
Brilliant Company to deal with. 10/10 all round. And best of all we got to deal personally with the Main Man. Thanks for everything!
5. december 2024
Simply seeking advice on what Gaggia to…
Simply seeking advice on what Gaggia to buy very straight forward
6. december 2024
I'm absolutely blown away
I'm absolutely blown away. I thought this level of service was gone from this earth.
Top quality service with no affectations, from really genuine, down to earth people. I'm so glad I bought a Gaggia. Obviously Gaggia are spending money to look after their customers. They used a video call to diagnose my espresso machine right then and there. Amazing!
6. december 2024
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