Gaggia UK Anmeldelser 936

The best place to buy your Gaggia, as they are a distributor (a serious company with direct relations to the brand) and have a reliable team. Mr Raj Beadle, whom I spoke to on the phone, is a very pleasant person and always willing to help.

Unfortunately, I had an issue with the Gaggia Classic 2024 E24, but Katie was very helpful and arranged a proper return — with collection from my address, rather than making me drag the machine to a drop-off point like some horrible sellers do.

I am the owner of a Gaggia Cadorna plus coffee machine, purchased some years ago from this company. Earlier this week I damaged the face plate on the water tank. I contacted Gaggia UK on 8 April to seek a replacement, I received an instant response. I was sent a new face plate via Royal Mail, arrived today 11 April and it fitted perfectly. This Company's Customer Service is first Class and the replacement was supplied free of charge. I purchase from this company all of my coffee supplies and will continue to do so. 5*****

An excellent company with quality products, excellent customer service and very competent helpful staff.
Having owned a Gaggia classic in many forms over the last 30 years the Leeds based Company headed by Raj, family and loyal staff are second to none.

Bought the Gaggia Anima at the end of January. A bit of a learning curve. Zoom call immensely helpful. Can't speak highly enough of this company.

Had an issue with my machine, quick session via zoom and was able to fix it - always great service!!

Excellent service from the 2 gentlemen in the service department. They gave me great advice and helped rectify my issue I was having, quickly and easily even though my machine is a couple years out of warrant. I would recommend.

The Zoom team are really impressive , patient. helpful - it is a shame this coffee machine is made in a way that the nozzle required me to contact them

Excellent service from the whole team. I would highly recommend dealing with Gaggia directly. Excellent customer service 10/10

Raj quickly took my call and patiently talked me through fixing a problem with my Gaggia Anima XL machine. Thank you for the personable, helpful service

From my experience I found Raj the managing Director to be rude and obnoxious ,I really don’t know how they have such great reviews then again I’m not family or a friend of there’s ? would I recommend this company, Absolutely Not from my experience. ,needs to brush up on Zoom calls and maybe drink some green tea

Excellent response time and the fault was fixed in no time!

Gaggia UK has been excellent. I have had several Gaggias over the years, and they have been - on the whole - reliable. Between there have been problems, they have sorted them quickly with no fuss.

I called regarding poor flow on my haggis classic machine. Rag talked me through how to deal with reenergising the solenoid. The machine is now back up to full flow

Excellent customer service and arranged for faulty machine to be collected, repaired and returned. Would highly recommend.

Raj and the team via FB zoom was awesome with dynamic customer service …. A cup of coffee in the morning kick starts your whole day !!!!! and with my magical GAGGIA coffee machine my day stats off with a SMILE …. TEAM RAJ RULE

I contacted Gaggia when my Gaggia Academia developed a fault which prevented operation. Over a zoom call Gaggia provided an excellent service and Raj Beadle did a super job in both diagnosing and assisting me to remedy the fault.

The customer service at Gaggia is amazing. Great communication. Very easy to get hold of and they clearly have a passion about their product and the customer. Based on the quality of customer service I will be using this company & its products for life!

Having been a customer of Gaggia for over 20 years (I own a Gaggia Classic which has served me more than well) I decided to move into a more electronic coffee to bean machine.

I contacted Danny at Gaggia UK, and he provided the guidance and technical support as regards which machine would suit my requirements.

A super sleek Gaggia Magenta Plus was selected which looks stunning and I ordered it that morning and it arrived next morning recorded delivery.

I can’t thank Gaggia and Danny enough for their support and efficient service, that I ordered the relevant accessories at the same time.

I would recommend Gaggia and the UK team for any top of the range coffee products and I’m more than pleased with my selection – well done and thank you

Since purchasing Gaggia Anima Prestige I have had nothing but problems with it. It will not pump water. Whole Latte Love is the distributor. Their customer service is beyond terrible.
I have this machine under a year and ready to toss it due to poor customer service.
I have had
Jura and 2 Phillips machines in the past. Never had a day of issues. My mistake trying Gaggia.

Excellent customer service, cannot fault at all. After enquiring about a GCP via email, I received a swift response less than 24 hours later. Within 48 hours I had spoken to the Managing Director, Service Manager and Customer Support Manager who were all extremely helpful and answered every question I had. The warehouse team kept me up to date throughout the packing and delivery process and less than 72 hours from my initial enquiry, I took delivery of my new Gaggia Classic Pro. Highly recommend to anyone looking to speak to knowledgeable people about the Gaggia line-up.