Gaggia UK Anmeldelser 936

Bought the Anima (after 10 happy years with De'longhi) because we wanted a slimmer machine. Had a small issue with initial priming of the machine, rang for help and was told to go on zoom for an engineer. Went on zoom but found my web cam wasn't working and was told they can't help without being able to see the machine. I was not impressed especially when I later realised it was just the water container not pushed in far enough. Decided to fit a water filter 3 days later and again an issue. A totally different and exceptional experience with Danny on zoom, even though my webcam was still not working. Danny patiently listened to my descriptions of the screen icon and eventually worked out the issue. He has totally restored my confidence in Gaggia's after sales customer support. Thank you!

I had an issue with my machine. I got in touch with Gaggia and they responded quickly and with helpful advice which enabled me to fix the problem via a YouTube video.

This is how ALL businesses should be run ! Dave an Tony are to of the best, nothing is to much of a problem, there to help and they do just that !
What a team, I will never ever go anywhere else to buy or service my machine.
Great Guys , keep it up . :))

In the age of self-help, not everyone can self-help efficiently or do well. So this is amazing. It makes you realize how much of a great thing it is to talk to a real person. Excellent customer service thank you Gaggia. Worth every penny.

A blockage with my Gaggia Brera was sorted out via Zoom with Raj. Many thanks for your prompt response!

My filter holder on a 15-years-owned second-hand cubika broke and I received exactly the advice I needed to replace it

Thanks to Raj and his team, I was able to fix my Gaggia Naviglio for a fraction of what it would have cost to send back and be repaired. They sent me all the information I needed to diagnose the fault and order the required parts. If you have a fault on your Gaggia coffee machine, I highly recommend that you contact Gaggia first - it could save you a lot of money and also give you the satisfaction of being able to repair it yourself. Thanks again for all your help!

Brilliant ease of communication with any damages. Speedy appointment time and no waiting for parts. Friendly service.

Very helpful and knowledgable.
I had a zoom call regarding my Gaggia machine which was easy to arrange and answered my query.

My machine was not working and Raj came on a video call and we resolved the issue - much quicker and faster - thanks

I had a problem with a new accademia which had developed a leak. I spoke to the repair team on Zoom and they were very helpful. I also had to speak to Raj, who was extremely knowledgeable and helpful. First class service and I would highly recommend.

Contacted this overseas team (I'm in Portugal) and even if my issue was not completely solved, is reassuring to have such a team willing to look at our issues with such availability and sympathy.

Raj was super helpful, resolved the problem quickly with a great result.

Speedy Delivery, well packaged, machine works well and simple to use, communications answered quickly.

I am looking to replace an old (15 - 20 years) Gaggia espresso machine and phoned Gaggia Direct for some guidance. Danny was impressively knowledgeable and helpful. My next machine - hopefully a birthday present - will be from this company!

Ordered a machine and was delivered quickly, had an issue with the machine but Raj delt with the problem with no hassle at all. Great customer service.

Really impressed by the repairs & troubleshooting team. Had a problem with my Gaggia Magenta Prestige - Dave & Tony guided me through some basic repairs over Zoom, and when that didn't solve the issue, I sent the machine in for a full service. They not only solved the problem, they sent the machine back working better than when it was new! A really friendly, helpful, expert service. Top marks

Raj and his team certainly go the extra mile.
Fabulous customer support, they showed great patience in explaining everything. The zoom call worked very well.
Very prompt follow up emails with great advice.
Gaggia Anima deluxe up and running absolutely delighted with its performance.

I couldn't be happier.

Absolutely 10/10 support from the team. They got me straight onto zoom to inspect an issue and the customer service from them was impeccable. I will always go to them for support and advice on coffee machines now. Couldn't recommend more. Thank you to the team.

I have had a Gaggia for a number of years and whenever I have had any questions Raj and his team have provided good support, including arranging a part replacement under warranty.