G. Network was quick, efficient and incredibly resourceful when installing our WiFi. German Schmidt and Laurence Bollers were kind, attentive to our needs and very well informed on the service they we... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We had a connection issue following work in our building, which meant all the internet cabling needed to be redone. Despite the lack of support from our building management, G Network were ext... Se mere
G network were really prompt & responsive in getting our install scheduled. On the day itself, Luis was great - he was quick, efficient & really lovely! He checked everything was working properly for... Se mere
Virksomheden har svaret
Jamie Walford was great. It was not an easy installation and from my previous experience with cable providers installers usually try to find the reason why not to do the job. Jamie didn’t give and has... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Why choose Fibre optic Broadband with G.Network
Skrevet af virksomheden
- Direct To Premises
- We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
- Short Lead Times
- If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
- Faster Than ‘ULTRAFAST’
- Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
- Future-Proof Network
- Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
- Great Value Tariffs
- We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
- Personal Customer Service
- We take pride in providing a great service. All our customers have dedicated Relationship Managers and all installations are done by our own in-house engineers.
Kontaktoplysninger
69 Wilson St, EC2A 2BB, London, Storbritannien
- 020 3909 4555
- sales@g.network
- g.network
4,7
Fremragende
7 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent installation engineer
Our installation engineer, Luis, was just outstanding. He helped us get setup and didn’t leave until we were confident with it all. He went on to offer to help us move some furniture as we’d just moved in - what a brilliant human being. We’re loyal customers for life now! Speed and signal all working as expected.
18. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you so much for your incredible feedback! We're thrilled to hear Luis went above and beyond to make sure you were fully set up and confident with your service. His kindness and willingness to help truly reflect the level of care we aim to provide. We'll be sure to share your lovely words with him. We're delighted to have you as loyal customers and hope you continue to enjoy your fast and reliable connection!
thanks,
Ahmed
Marylebone Install
G Network did our fibre install last week. We had 4 engineers as it was a new connection to a multi let building. Luis, German, Mohamed & Laurence were excellent. On time, polite & respectful. Friendly and did a quick and neat job. Thanks all.
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for your fantastic feedback! We're delighted to hear that Luis, German, Mohamed, and Laurence provided such a professional and efficient installation experience. It's great to know they were punctual, respectful, friendly, and completed the work neatly. We'll be sure to pass your kind words on to the whole team. We really appreciate you taking the time to share your experience and thank you for choosing us!
thanks,
Ahmed
I had an issue with the route of the…
I had an issue with the route of the fibre cable into my property. I spoke with Tony in Customer Services who had no trouble understanding the problem and an engineer was organised to visit me very quickly. German, the engineer, spent a good couple of hours working on the issue and left with it fully resolved. I've had the need for G-Network's help a couple of times this year and their service has been nothing short of excellent each time.
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for your fantastic feedback! We're delighted to hear that Tony and German provided such excellent support and helped resolve your fibre cable issue so efficiently. It's great to know Tony understood the problem quickly and arranged the right help, while German took the time to fully investigate and fix everything. We really appreciate your continued trust in G.Network and your kind words about our service. We'll be sure to pass your feedback on to the team!
Thanks,
Ahmed
Best engineer ever
Truly impressive dedication from German, G.Network's engineer. My installation was a tricky one — the nearest connection box is two houses away — yet he stayed to do the job properly, carefully, and with excellent attention to detail, rather than taking a quicker, cheap-and-cheerful approach. I'm delighted with the result. But can't help feeling sorry for German as he only got to leave 20 minutes ago (it's 7:50pm now).
One tip: don't cancel your existing internet until a few days after G.Network finishes installing. Your line may not be activated straight away (mine isn't active yet, but activation expected within a few days at most).
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for your detailed and thoughtful feedback! We're thrilled to hear German went above and beyond to complete such a challenging installation with care, patience, and great attention to detail. We truly appreciate you recognising his dedication and commitment to doing the job properly. We'll be sure to share your kind words with German and the wider team.
Thank you also for sharing your helpful tip with other customers. We hope your service is activated very soon and that you enjoy your G.Network connection once you're fully up and running!
Thanks,
Ahmed
Absolutely outstanding!
Absolutely outstanding service from G.Network from start to finish. Every person we dealt with from sales and technical support to the installation team,was professional, friendly, and a pleasure to deal with.
We were hesitant about leaving one of the big providers, but we’re so glad we did. Our full fibre connection is at least four times faster than before.
A special thank you to Laurence and Andrew, who were fantastic installers and great ambassadors for the company.
Highly recommended!
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for your fantastic feedback! We're delighted to hear that your experience with G.Network has been outstanding from start to finish. It's wonderful to know that every team you've interacted with, from sales and support to installation, provided professional and friendly service.
We're especially pleased to hear Laurence and Andrew made such a positive impression during your installation. We'll be sure to pass your kind words on to them and the wider team. It's great to know you're enjoying the improved speed and performance of your full-fibre connection.
Thank you for choosing G.Network and for your highly valued recommendation!
Thanks,
Ahmed
Such a great company to work with
Such a great company to work with. So refreshing after 20+ years with big juggernaut companies who don’t need to value their customers. Support has been second to none, and installation a breeze. Andrew and Laurence were friendly, efficient and helpful!
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for your wonderful feedback! We're delighted to hear that you've had such a positive experience with G.Network after so many years with larger providers. It's fantastic to know our support team and installation process made such a great impression. We'll be sure to pass your kind words on to Andrew and Laurence—they'll be thrilled to hear their friendly and helpful service was appreciated.
Thank you for choosing G.Network and for sharing your experience with us!
Ahmed
A positive Experience
Very professional service. The guys turned up as promised and German and Oliver were very\n Helpful in explaining the whole procedure, postup. The final setting up process was a little bit complicated, but they were very patient with me and explained the whole procedure full stop but highly recommend them, the download speed seemed pretty decent too. And it's a relief to finally have fast broadband hostop.Overall, a very positive experience up fire stars.Thank you so much
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you so much for taking the time to leave such a fantastic review!
We're delighted to hear that you had such a positive experience with your installation. We'll be sure to pass your kind comments on to German and Oliver—they'll be pleased to know their professionalism, patience, and clear explanations made the setup process easier for you.
It's also great to hear you're enjoying your new broadband speeds. We hope you continue to have an excellent experience with the service.
Thank you again for your recommendation and for choosing us. Enjoy your fast broadband!
Ahmed
Engineer was extremely nice and did a…
Engineer was extremely nice and did a fabulous job.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for your wonderful feedback!
We're delighted to hear that our engineer was extremely friendly and did such a fabulous job. We'll be sure to pass your kind comments on—they'll really appreciate the recognition.
Thank you for choosing us, and we hope you continue to enjoy our service!
Ahmed
Great service
Everyone we worked with from initial inquiries to installation was very helpful, professional and polite. There was a short turn around time from phone inquiry to survey to installation and the communication throughout was consistently good. Greatly appreciated that they even checked to make sure we could connect different devices before leaving. A positive experience. Thank you!
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you so much for your wonderful feedback!
We're delighted to hear that you had such a positive experience from your initial enquiry right through to the installation. Providing helpful, professional service and keeping our customers informed every step of the way is something we take great pride in.
It's great to know that our team took the time to ensure all of your devices were connected and working before leaving. We'll be sure to share your kind comments with everyone involved—they'll really appreciate your recognition.
Thank you for choosing us, and we hope you continue to enjoy your service!
Ahmed
Easy and hassle free installation with…
Easy and hassle free installation with Luis German! Agreed exact routing of the cable and Luis stayed to ensure signal strength was acceptable throughout property. Thanks for your help today Luis!
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for taking the time to leave such a lovely review!
We're so pleased to hear that your installation was easy and hassle-free. It's great to know that Luis took the time to agree the cable routing with you and stayed to ensure you had a strong signal throughout your property.
We'll be sure to pass your kind words on to Luis and German—they'll be delighted to hear your feedback.
Thank you for choosing us, and we hope you continue to enjoy your service!
Ahmed
Great Service
The installation was very easy and German Schmidt communicated everything we needed to know. He was helpful with further information we needed for our flat. Would recommend.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for your fantastic feedback!
We're delighted to hear that your installation went smoothly and that German provided clear communication throughout the process. It's great to know he was able to answer your questions and provide the additional information you needed for your flat.
We'll be sure to pass your kind comments on to German—he'll really appreciate your recognition.
Thank you for your recommendation, and we hope you continue to enjoy your service!
Ahmed
Truly delivers superior Internet
Truly delivered superior Internet and despite many delays of nearly 6 years since the cables were laid they eventually delivered. Everyone I have dealt with have been polite and explanatory. While they may not have very many people in the organisation they truly coordinate to get you connected as soon as possible. Both the engineers that worked on my property has been polite, respectful and truly hardworking. They probably can improve their delivery speed.
My only advice to anyone getting connected it to have your full day free as things may take lot longer than expected if it's the very first connection to your apartment block.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for taking the time to share such detailed feedback with us.
We're delighted to hear that you’re now enjoying your internet service and that your experience with our team has been positive. We really appreciate your kind words about our staff and engineers, and we're pleased to hear they were polite, respectful, hardworking, and kept you informed throughout the process.
We also appreciate your patience, especially given the delays you experienced before getting connected. We understand that waiting for a first connection to a property can be frustrating, and we’re grateful for your understanding while we worked to complete the installation.
Thank you as well for your constructive feedback regarding delivery times. We’re always looking for ways to improve our processes and make the customer journey as smooth and efficient as possible.
We hope you continue to enjoy your improved internet connection, and thank you again for choosing us.
Ahmed
The setup was smooth and our engineer…
The setup was smooth and our engineer German Schmidt was polite and professional
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for taking the time to share your feedback. We're delighted to hear that your setup went smoothly and that German Schmidt was polite and professional throughout the installation.
We'll be sure to pass your kind comments on to German, as we know he'll appreciate the recognition.
New Customer Team Fail, but once connected and installed great company and service
Connections Customer Service teams needs a lot lot of work. Complete complete fail.
However I need to praise Cheryl, Rasharn Braham-Morgan in connections team - once i got held of them they did everything possible to keep me updated.
The failure was from ordering to getting a response from anyone. I even wanted to talk to someone during the order - no customer service isnt available they are triaging another issue atm will take your name down call in 2 days, no call back. Tried 4 more times - so 4 call backs never a response. Then got onto cheryl she just listened and was sorry and even though she was support she put me on hold and found answers unlike everyone else that just took name down and a failed call back
Then Rasharn Braham-Morgan finally made contact in the connection teams - and was just great and informative and just kept communicating, was brilliant
Then Jermaine installation guy was brilliant friendly and amazing and very knowledgable. His service made up for the complete failure in the step 1 process.
But G.Network you have a lot to do to pick up that first customer, first service - first impressions do count - and complete failure it was - i had to keep chasing - most people wouldnt chase, I joked at first i thought you were a scam company as your deals were good to be true - the only provider in our area above 80, but no returning calls so i thought yes it was a scam.
Then your phone system press 4 to talk to someone about installations - then it goes to that team and it agains its support - its not customer service - they cant help you with anything - so again fix up your act - serious attention needs doing for stage 1 / new customers.
Only continuing you as i dont have to deal with new connections team again or i now have contact information of Jermaine and Rasharn - and email them directly -
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for taking the time to share your feedback with us.
We're delighted to hear that you enjoyed our service. Your comments are greatly appreciated and help us understand what we're doing well.
We also value all customer feedback and will take your comments on board as we continue to improve our services and ensure we provide the best possible experience.
Thank you for choosing us. We look forward to serving you again in the future.
Ahmed
John Goodwin my brother from another…
John Goodwin my brother from another mother always there to help great team player.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for taking the time to share your feedback.
We're delighted to hear such positive comments about John Goodwin. It's great to know that he is always there to help and is recognised as a valued team player.
We'll be sure to pass your kind words on to John, as we know he’ll appreciate the recognition.
Ahmed
Happy with it
Happy with it. Professional and nice. Fazle Victor did a very good job.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for taking the time to share your feedback.
We're delighted to hear that you were happy with the service and that Fazle and Victor provided a professional and friendly experience. We'll be sure to pass your kind comments on to Fazle and victor, as we're sure he’ll appreciate the recognition.
Thank you again for your feedback. We really appreciate your support.
Ahmed
G netowrk has become become too big
G netowrk has become become too big, netwrok bad and no one picks customer service calls.., asks to press 1 for call back .
No one calls back, holding for 1 hours .
Emails not being answered
No internet at home,cant watch TV
Frustrating
Looks like got conned .
5. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for taking the time to share your feedback.
We're very sorry to hear about the difficulties you experienced with your service and the frustration this caused, especially being without internet access at home.
We believe we have now managed to resolve the situation, and we appreciate your patience while we worked to get this addressed. We understand how important it is to have a reliable connection and responsive support when you need assistance.
We will also take your feedback regarding the call-back process and communication delays on board, as this helps us identify areas where we can improve our service.
Thank you again for your patience and understanding.
Ahmed
Andrew and Victor installed my service…
Andrew and Victor installed my service today. It was challenging, however, they were extremely professional and helpful setting everything up for me. They ensure all my devices were working before they left.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for taking the time to share your feedback.
We're delighted to hear that Andrew and Victor provided such a professional and helpful service during your installation. We appreciate that the setup was challenging, and it's great to know they went above and beyond to ensure everything was installed correctly and that all your devices were working before they left.
We'll be sure to pass your kind comments on to Andrew and Victor, as we're sure they’ll appreciate the recognition.
Thank you for choosing us, and we hope you continue to enjoy your service.
Ahmed
Mixed Experiences
The good. Better than my previous provider (Virgin Media), albeit that isn't a terribly high bar to clear. The phone service is sluggish, but when through to an agent, generally efficient. Network performance is OK, albeit it can be spotty, and there is no mechanism for informing customers when networks at down (although that may in part be my account constraints).
The bad. Signed up via the phone, as had queries about the installation that were insufficiently transparent online. Signing up via phone means there is no mechanism for providing an online app, portal or login for account management. In 2026. It's backward and dated functionality, or lack thereof, and reflects very poorly on their willingness to invest for their clients. It gives the impression of a bargain basement brand, and sits squarely at odds with the HIGH PREMIUM pricing. My recent quote for renewal was £59pm, for Gigabit broadband. The corresponding Gigabit service from Virgin is not much more than half that price, at £31.99pm initially, rising to £38.99 in Year Two of a 24 mth contract. G.Network is by far the most expensive option in my postcode, and the experience falls far short of value for money.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for taking the time to share your detailed feedback with us.
We’re pleased to hear that you’ve found our service to be better than your previous provider and that, when connected with our team, you’ve generally received efficient support. We also appreciate your comments regarding network performance and the areas where you feel we can improve.
We understand your frustration regarding the lack of an online account management facility. We’re happy to let you know that an online account is coming soon, which will provide customers with improved access and greater control over their services. Please keep an eye out for emails from us with further information on how to register once it becomes available.
We also appreciate your feedback around communication, pricing, and the overall customer experience. Your comments have been noted and will be shared with the relevant teams as we continue to improve our services and customer journey.
Thank you again for taking the time to provide your feedback.
Ahmed
Abysmal customer service
Abysmal customer service. After finding out internet wasn’t working, we contacted support and were told we’d receive a callback shortly from technical support. Multiple hours later and no callback, we phoned again, only to sit on hold and be automatically disconnected every half an hour. Finally it updates to an automated message saying there’s a fault but there’s no option stay on hold or speak to someone. We then get an email and a phone call, which contradicts the email, saying our internet will resume today (which it didn’t).
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for taking the time to share your feedback.
We’re very sorry to hear about the experience you’ve had and the frustration caused by the delays in getting your service issue resolved. We understand how disappointing it is to be left waiting for a callback, experience difficulties getting through to our support team, and then receive conflicting updates regarding your service.
We apologise for the inconvenience this has caused, especially being without an internet connection and not receiving the level of communication and support you expected from us.
We are reviewing the details of your experience with our teams to understand what went wrong and where we can improve our processes. Your feedback regarding callbacks, hold times, and communication has been noted and will be taken on board.
Thank you for your patience, and we’re sorry again for the disruption caused.
Ahmed
Dette er Trustpilot
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