G. Network was quick, efficient and incredibly resourceful when installing our WiFi. German Schmidt and Laurence Bollers were kind, attentive to our needs and very well informed on the service they we... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We had a connection issue following work in our building, which meant all the internet cabling needed to be redone. Despite the lack of support from our building management, G Network were ext... Se mere
G network were really prompt & responsive in getting our install scheduled. On the day itself, Luis was great - he was quick, efficient & really lovely! He checked everything was working properly for... Se mere
Virksomheden har svaret
Jamie Walford was great. It was not an easy installation and from my previous experience with cable providers installers usually try to find the reason why not to do the job. Jamie didn’t give and has... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Why choose Fibre optic Broadband with G.Network
Skrevet af virksomheden
- Direct To Premises
- We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
- Short Lead Times
- If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
- Faster Than ‘ULTRAFAST’
- Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
- Future-Proof Network
- Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
- Great Value Tariffs
- We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
- Personal Customer Service
- We take pride in providing a great service. All our customers have dedicated Relationship Managers and all installations are done by our own in-house engineers.
Kontaktoplysninger
69 Wilson St, EC2A 2BB, London, Storbritannien
- 020 3909 4555
- sales@g.network
- g.network
4,7
Fremragende
7 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
2.5Gb!! Ronnie & Jason came and installed my…
Ronnie & Jason came and installed my 2.5gb service on a trial. They were very professional, friendly and full of interesting info about the service answering every question I had. They went above & beyond accommodating my configuration needs. Great gubbins! 2.5 gigabits is crazy fast!!
6. august 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you so much for the fantastic feedback!
We’re thrilled to hear that Ronnie and Jason provided such a professional, friendly and informative installation experience. It’s great to know they took the time to answer all your questions and went above and beyond to accommodate your configuration needs.
And we couldn’t agree more — 2.5Gbps is seriously fast! We’re delighted you’re enjoying the service and hope you continue to have a brilliant experience with G.Network.
We’ll be sure to pass your kind words on to Ronnie and Jason. Thanks again for choosing G.Network!
Ahmed
Luis was friendly and ready to answer…
Luis was friendly and ready to answer all my questions. When I couldn’t connect, he roped in his team to make things work. He made everything easy. Thank you.
5. august 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you so much for your lovely feedback!
We’re delighted to hear that Luis was friendly, helpful, and took the time to answer all your questions. It’s great to know that when you experienced a connection issue, he went the extra mile by getting his team involved to make sure everything was working properly.
We’ll be sure to pass your kind words on to Luis. We’re really pleased he made the process easy and provided the support you needed.
Thank you for choosing G.Network!
Ahmed
Laurence was amazing
Laurence was amazing. He was very neat and polite and I now have super fast speeds after being let down by EE. Thank you Gnetwork.
4. august 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for your fantastic feedback.
We’re delighted to hear that Laurence provided such a great experience and that you were happy with his professionalism, neat workmanship, and polite approach. It’s also great to hear that you’re now enjoying super-fast speeds.
We’ll be sure to pass your kind words on to Laurence and the team. Thank you for choosing G Network, and we appreciate you taking the time to share your experience.
Thanks,
Ahmed
patience and knowledge
phone answered startiht away; after a few minutes with the first tech i was transferred up -- John Goodwin was superb- it took forever but he was patient and in the end we got there -
3. august 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for taking the time to share your feedback.
We’re pleased to hear that your call was answered promptly and that John was able to provide such great support. We appreciate your patience while working through the issue, and we’re glad to hear that, despite it taking some time, John was able to help get everything resolved.
We’ll be sure to pass your kind words on to John and the team. Thank you again for your feedback.
thanks,
Ahmed
I would like to leave this review…Outstanding Technical Support from Tony
I would like to leave this review specifically for Tony from G.Network’s Technical Customer Service team rather than for the company as a whole.
Tony provided outstanding technical support and excellent customer service. He took the time to understand the Wi-Fi coverage issues in my flat and recommended a mesh Wi-Fi solution to ensure all levels of the property receive a strong and reliable signal. He explained everything clearly, answered all my questions patiently, and made the installation process easy to understand.
His professionalism, technical knowledge, and willingness to go the extra mile made a real difference. Thank you, Tony, for your excellent support, it is very much appreciated.
1. august 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for taking the time to leave such detailed feedback.
We’re delighted to hear about the excellent support you received from Tony. It’s great to know that he took the time to understand your Wi-Fi coverage challenges, provided the right solution, and guided you through the process with patience and clarity.
We’ll be sure to share your kind words with Tony and the Technical Customer Service team. We know how much of a difference great communication, technical knowledge, and a willingness to go the extra mile can make.
Thank you again for your feedback and for recognising Tony’s efforts. We really appreciate it.
Ahmed
Prompt and efficient service
G.Network sent their engineer Leon to do the fibre installation. He was very helpful and quick with the installation and kept everything very clean and tidy. I am very impressed with how responsive and efficient the whole process is from placing the order to installation.
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for your fantastic feedback.
We’re delighted to hear that Leon provided such a helpful and efficient installation experience. It’s great to know that he completed the work quickly while keeping everything clean and tidy.
We’re also pleased to hear that you were impressed with the overall process, from placing your order through to installation. We’ll be sure to pass your kind words on to Leon and the wider team.
Thank you again for choosing G Network and for taking the time to share your experience.
Ahmed
There were some technical issues with…
There were some technical issues with the internet but the company response was quick and they were swift in sorting it out. The engineer German Schmidt was very good and seemed very competent as well
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for taking the time to share your feedback.
We’re pleased to hear that, although you experienced some technical issues, our team was able to respond quickly and get things resolved for you. We understand how important it is to have a reliable connection, and we appreciate your patience while we worked through the issue.
We’ll be sure to pass your kind words on to German Schmidt. It’s great to hear that he provided excellent support and demonstrated the technical knowledge and professionalism we aim for.
Thank you again for your feedback and for choosing G Network.
thanks,
Ahmed
Professional and Personable
I’ve met several G. Network technicians who have all been exceptionally professional and personable. Laurence just did our install and he was fantastic, and I felt very comfortable especially as a solo woman at home, and his trainee was great too. Good bunch of people, and looking forward to much faster internet!
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you so much for your wonderful feedback.
We’re delighted to hear about your positive experiences with our engineers and that Laurence, along with his trainee, provided such a professional and personable service. It’s especially great to know that you felt comfortable and at ease throughout the installation, as providing a respectful and reassuring experience is very important to us.
We’ll be sure to pass your kind words on to Laurence and the team. We hope you enjoy your much faster internet connection and appreciate you taking the time to share your experience.
Thank you for choosing G Network.
Ahmed
Great service
Great service, amazing installers. Big shout to Herman
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thanks so much for the kind words! We're thrilled to hear you had a great experience. We'll be sure to pass your shout-out along to Herman—he'll really appreciate it. Thanks again for choosing us!
Ahmed
Leon was very friendly and experienced
Leon was very friendly and experienced. Great work
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for your kind words! We're delighted to hear Leon provided such friendly and professional service. We'll make sure your feedback is passed on to him. Thanks again for taking the time to leave a review!
Ahmed
Was visited by German Schmidt who was great!
Was visited by German Schmidt who was amazing and helpful and resolved my issues on the spot!
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for your fantastic feedback! We're delighted to hear German Schmidt was so helpful and able to resolve your issue on the spot. We'll be sure to pass your kind words along to him. We really appreciate you taking the time to share your experience!
Thanks,
Ahmed
German was amazing technician
German was amazing technician. He explained everything thoroughly and made the whole process of installation quick. I would highly recommend him. Best service
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for your wonderful feedback! We're delighted to hear German provided such excellent service and made the installation process quick and easy. We’ll be sure to pass your kind words on to him. We really appreciate your recommendation and thank you for choosing us!
thanks,
Ahmed
Good Installation and service
Luis installed the internet very well. His work was neat and installed the device and cables within the quoted time.
Customer service was helpful and the internet has been good so far (only been using it for a week).
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for your great feedback! We're pleased to hear Luis provided a professional installation and ensured everything was neat, tidy, and completed within the expected time. It's also great to know our customer service team was helpful and that your internet service has been working well so far. We really appreciate you sharing your experience and hope you continue to enjoy your connection!
thanks,
Ahmed
Super easy process to order
Super easy process to order, book an appointment, change the time of the appointment and great experience to set it up. Thank you Oliver! WiFi is great so far!
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for your fantastic feedback! We're delighted to hear the ordering and appointment process was so smooth and that Oliver helped make your setup experience a great one. We'll be sure to pass on your kind words to him. We're also glad to hear your WiFi is working well so far—thanks for choosing us!
thanks,
Ahmed
Great installation by Luis!
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for your great feedback! We're delighted to hear Luis provided an excellent installation experience. We'll be sure to pass your kind words along to him. We really appreciate you taking the time to share your review!
Thanks,
Ahmed
German Schmidt was very professional…
German Schmidt was very professional clear and nice. He made a very clean job. Highly recommend.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for your wonderful feedback! We're delighted to hear German Schmidt provided such professional and friendly service. It's great to know he completed the work neatly and to a high standard. We'll be sure to share your kind words with him. Thank you for your recommendation and for choosing us!
thanks,
Ahmed
Good experience and nice ppl
Good experience and nice ppl. My installer was German Schmidt, he communicated clearly before he arrived, was on time and did a thorough job. He even suggested ways to improve the service I got which was really helpful. Thank you!
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for your fantastic feedback! We're so pleased to hear you had such a positive experience. German Schmidt will be delighted to know that his clear communication, punctuality, and thorough work made a difference. We really appreciate you highlighting his helpful suggestions and professionalism. We'll be sure to pass your kind words along to him—thank you for choosing us!
Thanks,
Ahmed
Andew& Laurence did fantastic job…
Andew& Laurence did fantastic job today. Thanks a lot.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for your kind feedback! We're delighted to hear Andrew and Laurence did a fantastic job. We'll be sure to pass your appreciation on to them. We really appreciate you taking the time to share your experience—thank you for choosing us!
thanks,
Ahmed
Good support and communications
Will has been a great support, very timely responses and helpful ones too - which is critical especially when you can't afford having any lapse in wifi connection to support working from home. Thank you for the help, Will!
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for your wonderful feedback! We're delighted to hear Will provided such timely and helpful support, especially when staying connected is so important for working from home. We'll be sure to pass your kind words on to him. We really appreciate you taking the time to share your experience and thank you for choosing us!
Thanks,
Ahmed
Termination charges
Mandatory termination charge for ~12 months, despite cancelled tenancy agreement meaning i'm no longer at the property.
Effectively, i'm paying the internet bill for the new tenant. Great support G NETWORK
Response from customer support was "your fault"
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra G. Network
Thank you for getting in touch, and we're sincerely sorry to hear about your experience. We understand how frustrating this situation must be, especially given the change in your tenancy.
We would like to clarify that our Terms and Conditions, which are provided during the sign-up process, explain that if a service is cancelled before the end of the agreed minimum contract term, an early termination charge applies. This charge covers the remaining period of the contract and is a standard part of the agreement accepted when the service was activated.
We appreciate that your tenancy has ended, and while we understand this was outside of your plans, the contract is tied to the service agreement rather than the tenancy itself. Unfortunately, this means the early termination charges still apply when the contract is ended during the minimum term.
We also apologise if our previous communication came across as dismissive. It was never our intention to suggest that the situation was simply "your fault," and we're sorry if our wording gave that impression. We always aim to treat our customers with respect and empathy.
Ahmed
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.