Seems to be a massive scam to trap people with orders and then bill them for it. As others have said received a call from this company this morning saying they were our franking machine supplie... Se mere
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Se, hvad kunderne siger
We never set up an account with 'Franking Supplies' they cold called our business and duped a young colleague into placing an order. What Franking Supplies do is state 'that we are your supplier a... Se mere
Would recommend franking supplies , really good prices and works out cheaper to go here ,was hassle free and I had really quick delivery as I was needing them urgently. The girl I spoke to was really... Se mere
Totally agree with all the other comments here. How on earth is FRANKING SUPPLIES UK LTD allowed to continue to trade??? Some loser called Amber phoned in connection with 'our order' and outright li... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
uy franking ink cartridges for Pitney Bowes, Neopost & Francotyp Postalia small business franking machines online from Franking Supplies UK. Since we first started trading in 2000 Franking Supplies (UK) Ltd has been the cheap place to get all ...
Kontaktoplysninger
The Broadway, CT10 2AD, Broadstairs, Storbritannien
- frankingsupplies.com
1,6
Dårlig
129 anmeldelser
Har besvaret 40 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Dishonest practice and company
Dishonest practice and company . I am trying to get in touch for sending till rolls which we did not want . I will continue to call them and expect the return delivery charge to be paid by them. They have also invoiced 77 pounds for 80 till rolls ! That’s extortionate . I normally pay 20 pounds for 100 rolls .
25. august 2021
Uopfordret anmeldelse
Customer service was brilliant.
Spoke to Darcie on the phone, customer service was brilliant and prices are very competitive. Very happy with the ink for my Pitney Bowes machine. Thanks.
22. juli 2021
Uopfordret anmeldelse
Questionable selling techniques
Ok, I have edited this as I wrote the last one in the heat of the moment.
Having time to reflect on this I will try and give an honest and objective review.
The company works on a basis that they come across as your official supplier of credit card rolls. So when the call they ask "Hi, just checking to see if you have enough credit card rolls for the next few months".So the person who they called believes it is their usual supplier.
I have paid them for the overpriced and inferior quality rolls, and have spoken to my staff member about how to stay safe from cold callers, with questionable selling techniques.
To sum up,
If I needed credit card rolls would I have called them, maybe as I had never heard of the company.
Would I use them now after this experience, that would be a no.
Would I recommend them to anyone else, also a no.
Anyway, stay safe, and I hope this helps someone.
22. juli 2021
Uopfordret anmeldelse
Besvarelse fra FRANKING SUPPLIES
We would like to take this opportunity to address labelling our company with the word ‘Scam’ or ‘Scammers’.
As a company we are beginning to find this ongoing and unverified accusation a clear defamation of our business and will seek advice on challenging and removing this specific label going forward. This word is thrown about care-lessly, in what seems to be a ‘sheep like’ following of previous accusations and without justification or proof.
We NEVER send unsolicited goods. Goods are only sent on an agreed order that has been made by a person that has advised they are responsible for ordering and agreed to place an order in their name. All our calls are recorded for training and quality and can be referred to on individual cases where necessary. We offer our customers a no quibble 30-day return policy. We understand that sometime errors may occur by either party and so if you have any queries regarding an order that has been placed, please contact us promptly to enable us to have the oppor-tunity to resolve any issues. If you have failed to respond to our normal invoice payment reminders, and the in-voice is 90+ days overdue and you have not responded with a query, then we will continue our normal collection processes to recover payment or return of goods. This is the same for any company.
The very nature of part of our business is, as with all telephone sales companies, subject to high criticism and for this reason we take all complaints seriously and of course expect some negativity regarding feedback from time to time. We have been trading for over 20 years and serve around 40 thousand customers, of which we have many regular and valued customers. We are mindful of the fact that customers generally take the time to leave a review when they are disgruntled with a service, rather than praise. We are also aware that many comments follow suit of other 'defamatory rants' rather than providing ‘constructive and helpful criticism’, to which the Trustpilot site was originally intended. We would rather spend our time constructively improving systems that are brought to our ‘di-rect attention’ than spend time arguing individual cases via a third-party website. Should you wish to resolve your query please contact us directly with your invoice number and full details – 01843 602277
Terrible company using false tactics to…
Terrible company using false tactics to push overpriced compatible cartridges. Twice have asked them not to contact us and yet they tell our receptionists “Will 4 cartridges see you through for your franking machine” making out they are a normal supplier. Then you get hit with a £250 bill for compatibles that are £15 on Amazon.
10. juli 2021
Uopfordret anmeldelse
Besvarelse fra FRANKING SUPPLIES
Dear David,
Please would you be kind enough to provide us with the invoice number so that we may look into and respond accordingly.
Kind regards
Franking Supplies
We experienced their scamming…
We experienced their scamming…
We experienced their scamming techniques like some of the other reviews below.
The good reviews are likely to be by them!
Cold calling and making our receptionist believe they are our normal suppliers. Then hassling us for payment.
29. juni 2021
Uopfordret anmeldelse
Amazing customer service
28. juni 2021
Uopfordret anmeldelse
WARNING - Cold Calling Scammers
A telesales representative has cold called my showroom and conned the sales consultant into believing they are 'supplying the PDQ rolls' which has resulted in an unauthorised order being delivered. They are now demanding payment of the invoice or we can cover the costs to return the goods. They even sent me the recording of the phone call...which I don't think they have even listened to....SO obviously a scam.
Not only that, but they even sent the wrong products.
17. juni 2021
Uopfordret anmeldelse
Besvarelse fra FRANKING SUPPLIES
We would like to take this opportunity to address labelling our company with the word ‘Scam’ or ‘Scammers’.
As a company we are beginning to find this ongoing and unverified accusation a clear defamation of our business and will seek advice on challenging and removing this specific label going forward. This word is thrown about care-lessly, in what seems to be a ‘sheep like’ following of previous accusations and without justification or proof.
We NEVER send unsolicited goods. Goods are only sent on an agreed order that has been made by a person that has advised they are responsible for ordering and agreed to place an order in their name. All our calls are recorded for training and quality and can be referred to on individual cases where necessary. We offer our customers a no quibble 30-day return policy. We understand that sometime errors may occur by either party and so if you have any queries regarding an order that has been placed, please contact us promptly to enable us to have the oppor-tunity to resolve any issues. If you have failed to respond to our normal invoice payment reminders, and the in-voice is 90+ days overdue and you have not responded with a query, then we will continue our normal collection processes to recover payment or return of goods. This is the same for any company.
The very nature of part of our business is, as with all telephone sales companies, subject to high criticism and for this reason we take all complaints seriously and of course expect some negativity regarding feedback from time to time. We have been trading for over 20 years and serve around 40 thousand customers, of which we have many regular and valued customers. We are mindful of the fact that customers generally take the time to leave a review when they are disgruntled with a service, rather than praise. We are also aware that many comments follow suit of other 'defamatory rants' rather than providing ‘constructive and helpful criticism’, to which the Trustpilot site was originally intended. We would rather spend our time constructively improving systems that are brought to our ‘di-rect attention’ than spend time arguing individual cases via a third-party website. Should you wish to resolve your query please contact us directly with your invoice number and full details – 01843 602277
Very good service
Very good service, spoke to a couple of lovely ladies that were very helpful. Would defiantly recommend using them
7. juni 2021
Uopfordret anmeldelse
Excellent Supplier
Family run business, great customer service, makes keeping track of stock easy, competitive and cheap prices. Overall, I’m pleased with my ink and labels for my Pitney Bowes machine.
3. juni 2021
Uopfordret anmeldelse
Always respectful and lovely staff
Always respectful and lovely staff. Cheap prices, quick delivery, what more could you want from a supplier? Not sure what's going on with the mixed rating because I've never had a bad experience with Franking Supplies!
1. maj 2021
Uopfordret anmeldelse
Classic Office supply scam
Classic Office supply scam: they cold call you and dupe someone on the phone into confirming an 'existing order'. they then send you the goods with an inflated invoice. when you don't pay or send back they say its not been received and make more demands.
Safe to say you've been reported to Action Fraud. I would encourage anyone with a similar experience to report online; its very easy!
28. april 2021
Uopfordret anmeldelse
Besvarelse fra FRANKING SUPPLIES
We would like to take this opportunity to address labelling our company with the word ‘Scam’ or ‘Scammers’.
As a company we are beginning to find this ongoing and unverified accusation a clear defamation of our business and will seek advice on challenging and removing this specific label going forward. This word is thrown about care-lessly, in what seems to be a ‘sheep like’ following of previous accusations and without justification or proof.
We NEVER send unsolicited goods. Goods are only sent on an agreed order that has been made by a person that has advised they are responsible for ordering and agreed to place an order in their name. All our calls are recorded for training and quality and can be referred to on individual cases where necessary. We offer our customers a no quibble 30-day return policy. We understand that sometime errors may occur by either party and so if you have any queries regarding an order that has been placed, please contact us promptly to enable us to have the oppor-tunity to resolve any issues. If you have failed to respond to our normal invoice payment reminders, and the in-voice is 90+ days overdue and you have not responded with a query, then we will continue our normal collection processes to recover payment or return of goods. This is the same for any company.
The very nature of part of our business is, as with all telephone sales companies, subject to high criticism and for this reason we take all complaints seriously and of course expect some negativity regarding feedback from time to time. We have been trading for over 20 years and serve around 40 thousand customers, of which we have many regular and valued customers. We are mindful of the fact that customers generally take the time to leave a review when they are disgruntled with a service, rather than praise. We are also aware that many comments follow suit of other 'defamatory rants' rather than providing ‘constructive and helpful criticism’, to which the Trustpilot site was originally intended. We would rather spend our time constructively improving systems that are brought to our ‘di-rect attention’ than spend time arguing individual cases via a third-party website. Should you wish to resolve your query please contact us directly with your invoice number and full details – 01843 602277
Great service
Great service! Lady on the phone, I didn’t get her name, was very helpful and made sure I had the right size till rolls! Thanks!
18. april 2021
Uopfordret anmeldelse
I have been buying my franking ink for…
I have been buying my franking ink for years from faye at franking supplies and have always had the best service
14. april 2021
Uopfordret anmeldelse
I have always been pleased with the…
I have always been pleased with the prompt delivery and good quality of the products, the customer service is always second to none. I would and have recommended this company to many people.
11. april 2021
Uopfordret anmeldelse
Besvarelse fra FRANKING SUPPLIES
Thank you, pleased to be of service
I have been buying my PDQ rolls from…
I have been buying my PDQ rolls from Franking supplies for the last 9 months as the quality is very good and will continue to buy from them.
7. april 2021
Uopfordret anmeldelse
Great Service
I have used Franking Supplies for a number of years and always find them to be reliable, orders are delivered quickly, the products are great quality and customer service is excellent.
7. april 2021
Uopfordret anmeldelse
Great customer service
Great customer service, order arrived quickly & great quality products, will certainly be using them again.
7. april 2021
Uopfordret anmeldelse
Fantastic Customer Service
Fantastic Customer Service.
Very professional when placing my order and despatched exactly asper my instructions.
Will definitely use again and reccomend.
31. marts 2021
Uopfordret anmeldelse
Besvarelse fra FRANKING SUPPLIES
Thank you Mike
Good Service
Came on here just to have a wonder and have seen all of these reviews? I think most of the negative reviews may have got this company mixed with 'The Franking People'?
I have been using Franking Supplies for a couple of years now and none of these reviews describe the Franking Supplies that I know. I wouldn't be worried about buying from here, ever since I have been using them I have received nothing but great service.
30. marts 2021
Uopfordret anmeldelse
I will always get my pdq rolls from…
I will always get my pdq rolls from Franking supplies as they are good quality, reasonable priced and guaranteed next day delivery.
30. marts 2021
Uopfordret anmeldelse
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