Fone World  Anmeldelser 

Very helpful and knowledgeable staff who work quickly and efficiently. Will definitely return if I have any issues with my phone in the future.

First i do not believe the reviews on trust pilot. There is no way that they get 100% on every review, even if they were good......they are the pits.
Poole store, replace a battery took 5 weeks they involved me in 4 return trips to the shop, on three i had a phone in a worse state than was given. They do not have any quality checks.
1. returned with moisture in screen.
2. returned with missing cover.
3. returned with faulty memory card holder. (they actually tried to jam a piece of car boar in to stop the memory card jumping out.

Each time it took over 7 days to send it to the "lab"

Incredibly bad service ! incredibly bad performance. I currently reporting them to trading standards.

DO NOT USE !!!!!!!!

I went to the shop in Westfield the other day in White City and the staff there were great. They were proactive and friendly, but not intrusive. They gave me a pleasant feeling. They could quickly find the problem of my phone and fixed it on the spot. They even provided me with a chair to have a seat while waiting for it. The friendly smile and gentle demeanor was a great help while I was distressed by the nonfunctional phone as a foreigner to the country.

I'm a technophobe! Farhan and Aman were immediately welcoming and quelled my anxieties. Aman listened carefully to the problem with my cell phone and managed to fix it quickly. I had taken it somewhere previously and they had been unable to put the problem right. So I was delighted. An excellent service.

Absolutely Terrible
Bought a aux to iphone cable, it broke the first day, cost £15 made for 50p probably. Anyway, refused a refund and spoken to rudely and disrespectfully.

Please avoid

I went to the Oxford store and Danni and Hamza did a fantastic job saving and fixing my phone, quickly and for cheap. Thanks guy!

Went in for a iPhone 12ams Pro cover. Gentleman (tall greying hair) showed me a range explained the pros and cons. Got a discount and added screen cover. Was polite friendly and well skilled at handling customers as he was serving me kept 2 other customers happy while they waited. Only a few days on but very happy so far

I bought a device which was overheating, and kept turning off. Took it back, and explained the issue with the handset, they asked to have a look at it, less than 10 mins later brought the phone back and said that there was no fault in the device. I was rather disappointed that their assessment seemed not genuine, rushed and poorly done. I asked how they tested the device they then were unable to provide an explanation, and I was passed from one sales persons, to another until I got upset and demanded to speak to the manager. Clearly by this point, I made my concerns on the safety of the product to the manager. He apologised and said I was not entitled to a refund or even to be given a replacement.

Really poor customer service and satisfaction on this occasion. I have really learnt my lesson, to go to the trusted retailers in the future.

Great service by Aman and Farhan camberley, highly recommend

Foneworld Camberley.
Danii, Aman and Adnan were absolutely amazing with their customer service. Fixed my Samsung ultra 20 screen in 45 minutes. Fantastic quality and would recommend again. Thank you!

Really helpful fixed my iphone for a good price.

The fone world is truly one of the best stores in terms of customer service as well as customer loyalty . The staff is very friendly and they look into your needs very closely .

Great customer service given. Attendant was very patient and helpful. Listened and gave very good advice and solved my phone issues.

Will surely visit with any phone problems in future.

Nana.

Fantastic job by the staff Danii,job well done, was happy with there service

Syed Ahmed was a lovely shop assistant. He was very helpful in helping me to decide which phone case would be best for me. Definitely recommend shopping here as they have a lot of variety and great customer service 👍🏼

I wish I could give more stars. Fast, friendly, and a bargain. Do NOT waste your time going to iSmash.
Fone World Westfield > iSmash! …just saying.

I the fella who helped me, Mo, I wish he I were friends in real life. Haha
Thanks guys!

Feels dodgy.
They don’t seem to have genuine items for sale. I got a set of Samsung earphones that didn’t work on one side. They argued on my return policy. Saying it works fine after checking on their end. Offered me a replacement but I had lost faith and had to keep asking for my refund till they reluctantly gave it.
And then the sales guy insulted me verbally making implications that I was Indian. !!?!?
Not at all professional.

Do not go to Fone World in Westfield Shepards Bush. My phone is completely ruined. For starters, if they say they can do a job in 30 mins, you better have about 2-3 hours. Also, once they take in the phone, you have no guarantees. If your phone doesn't work after the repair, all they say is "it's the best we can do". And you end up with a phone that's even more damaged than the original fault.

Fone World Merry Hill Shopping Centre. Called in to get a power pack prior to travelling. Brilliant choice and excellent service from knowledgeable guys. Then asked about a battery for my i-Phone. One was fitted in no time. Highly recommended. No hassle!

Cracked screen of my phone was fixed in 45 mins without anything going wrong or my data being lost.Customer service was exceptionally great and phone feels as good as new.