Fone World  Anmeldelser 

FONE WORLD . QUEENSGATE PETERBOROUGH
I recently sought the help of these two
.mangers..ADNAN AND HAMZA
I was out of my depth..
Both went over and above to help me
Their customer Care was excellent. They both listened attentively with out patronising
Their kindness Caare and thoughtfulness was admirable

I observed the same service was given to customers

On a score out of 10..I give 10 as 11.is not possible

Fone World Witney extracted my stuck sim card and got my new phone working and all for no charge. Thank you

I have been to the Fone World Store in Poole (near the Dolphin Centre) several times during the last year - as advised by the O2 Store who were unable to look into the specific problems - and all of the staff have been very helpful and knowledgeable.

I went to the Colchester store on Weds 3 January where there was only 1 member of staff working that day. Unfortunately I did not get his name. He spent a very long time resolving the problem with my phone, all whilst dealing with many other customers who came in with problems, queries and questions. He was courteous, polite, helpful to everyone and was very knowledgeable. I hope that the company realise what an asset he is to them. I would definitely recommend him, and the store who have helped me out in the past as well with another staff member.

I can not believe that the guy said leave the phone and we will transfer money after 2 hours seriously, found them dodgy

I used the Peterborough branch in Queensgate.

I wish I could score a zero. Very unprofessional & frustrating service. I wouldn’t recommend them to anyone.

I went in with my son’s Nintendo Switch on the 24th of December as it was not charging. The guy tested the Nintendo on some gadget & and said he had identified a charging port problem. We were told that he needed to order the replacement part from somewhere & would be ready for collection on the 27th. When we got there, the Nintendo Switch was not ready and we were told it needed to be sent to their “lab” in London for fixing as they identified problem with moisture. I asked why they had not communicated that with me as they had my contact number? the man said he needed me to see the Nintendo Switch first before sending it off, which I felt was ridiculous after having wasted a journey for something that could have been resolved over a telephone call. My son & I were sent away and told the process would take 3-4 business days.

I phoned today, 3rd January to ask about collection and I spoke to Ali who was rude & abrupt with me on the phone saying he would let me know when ready. I asked him about the timeframe in order for me to manage my son’s expectations and Ali kept on saying “maam, maam, I will tell you when it’s ready” which again was a frustration situation. He ended the call by being blunt saying he would give me back my £35 back if I wasn’t happy with waiting.

Now I worry about malicious damage.

What a disgusting way to deal with customers!! and very frustrating.

Phone screen got cracked and went there for repair (Oxford branch). £75 in total cost. The worker broke the back glass so had to get that replaced. On first try the fingerprint scanner would not work. When he had another go, broke the new back (cheap replacement parts). I received it back and noticed that BOTH cameras had accumulated dust whilst being repaired! The screen had not been put on properly, causing light from the charging sensor to leak out into the front facing camera. Went to get that replaced and they refused and asked for another £75. They simply do not know how to fix phones. Go somewhere else unless you want to see how much your phone can get f*cked up!

I could not plug the charging lead into my 'phone. I took it firrst to another repairer who quoted over £50 to repair. I then took it to Fone World in Weston high street where they cleared some fluff and other debris from the socket which took less than a minute. The telephone now works perfectly again and no charge was made. Excellent friendly and helpful service and nice people.

This was a visit to Fone World in Westfield, Shepherds Bush, London. It was right at the end of service on Sunday. Muhammed listened to the problem and acted. Because the charger port was not functioning, I assumed it was a a fault with the part which another Fone World shop had fixed a few weeks ago. Muhammed spent time investigating. No, he declared, it was fluff/dirt that was causing the malfunction. He cleaned it up diligently and declared the problem solved. How much would that be on a Sunday, I wondered? Nothing, declared Muhammed, happy to help. One consequence here: Fone World has another loyal customer going forward.

Amazing staff, Very reliable repair service

Screen replaced and 2 weeks later the screen die, they try telling me i damaged it and wont replace it under warrantly

Great service from Ali and Saad. Came in with the phone one day. As my phone is not a common brand, they needed to order the parts in. First thing the next morning they called me- the parts were in. I took the phone in and 40 mins later had the fixed phone back. Good value too!

Great service with a big experience . Ali and Saad is always really helphul for me.Highly recommended!!! If I have some problem I always visit this store :)

They are very professional and helpful. They done my phone screen in a very affordable price.

They took £150 from my partner to sort screen on phone said would be a week 6 weeks later we finally get phone back with SIM card tray missing and when we open phone they had scratched all of the stickers inside off? I think they’re really dodgy and we have gone to trading standards. Update! About ten minutes after this rang my partner demanding I take review off!! Not telling us why the SIM card tray was missing or why they scratched all the stickers off the inside the phone or why they kept it for way over a month and kept saying Tuesday next week. There so dodgy please do not use we have taken further.

!AVOID POOLE STORE! After hearing of my work colleagues experience, I will never go to this store, EVER. They "fixed" his back panel, however 3 hours later he was unable to make and receive calls, the sound had gone, can't play videos etc. He took it to a reputable place and they discovered the motherboard has been burnt! The phone is practically unfixable. Disgraceful and disgusting - £110 he was charged to fix his back panel! So unless you want your internal systems destroyed, please avoid!

I went here to get the back glass replaced on my iPhone 14 Pro Max and they've broken my phone unfortunately. I took it elsewhere to a reputable company and it turns out they've broken the motherboard which is unfixable, this is due to the heating process involved with only replacing the glass. My phone now has no sound, microphone, videos or vibration and its all due to taking it here. Please avoid! A very costly mistake for me taking it here.

The staff was very courteous and professional from when I stepped into the store.He was very willing to help sort my phone out and most importantly for me, he kept to the timeline he gave me shows regard and respect for my time.I will definitely be recommending them to others.

Peterborough... what a load of con artists and liars.
Dreadful service. Totally ruined my phone.
I have been in 4 times now and they have wrecked my phone. Do not trust these people...they take parts out of your phone and replace them with rubbish. Absolutely con artists.