Flyone Anmeldelser 433

36 ore in attesa di volare da Bologna chisinau

Stay away from this "company".
Sold the tickets, then canceled the flights without reason. No customer support. No emails. Phone number does not work. Message through website does not work.
After the original flight dates, they send an offer for a credit plus 20% to book again flights with their company! What a joke! I am suing them btw.

AVOID AT ALL COSTS ! If possible try to book any other airline. This one seems to be a scam. Not only do their flights get canceled frequently only a few days (in my experience) before the flight, without a refund option available. And when you try to get the refund because it seems unfair, the customer support online messenger doesn’t work, and their customer support telephone just never is answered. But, when you do decide to try again with them, a few years later, their online check in does not work despite the multiple attempts and tells you that you will have to check in at the airport. Except that all airport checking are paid, and the cost IS MORE THAN THE TICKET.

My experience with FLYONE has been disappointing. The flight was significantly delayed, and the process of obtaining compensation has taken longer than expected. Despite multiple follow-ups and providing all the required documents, the matter has not yet been resolved.
I hope the company will improve its response times and handling of customer inquiries in the future.

This is the worst nightmare i had with this company , i can not believe there could be a worst experience than flying with this company,
Actually i think it is Something related to Moldova the workers in istanbul airport are mostly rude and they do not provide true information about the flights they are forcing passengers to book two way flights and pay extra for baggage, no matter how much you pay the service from start to end is awful, no communication number they do not answer to any emails
I really want to avoid this kind experience again, i hope you read this before you travel with them

Компания производит впечатление перевозчика, для которого пассажир — это просто источник дохода, а не человек с планами, обязательствами и временем.
Рейс был отменён заранее, но при этом мне не предложили ни одной альтернативы. Такое ощущение, что после получения денег компания перестаёт интересоваться дальнейшей судьбой клиента.
Если вы цените предсказуемость и уважительное отношение, выбирайте другую авиакомпанию.

Fly one Moldova, terrible experience, very bad customer service, rude,rude ... Avoid this company, scam,scam,scam...

That’s a shame Trustpilot hasn’t got a 0 stars, probably that one would say everything about this joke(company) cancelling your flight when you are on your way to airport already and rescheduling it after 3 days without asking , guving you some stupid explanation, not that they are selling more tickets, but they had changed the aircraft for a smaller one ….avoid flying with them, even you need to pay a bit extra but probably you won’t have your plans ruined…..

Flight got cancelled, refund is not working.

I booked a flight with FlyOne Asia on the Baku (GYD) → Tashkent (TAS) route, which is a key leg of a longer international trip. Without any prior warning, I received an email informing me that my reservation had been automatically cancelled by the airline. No phone call, no advance notice, no alternative offered — just a cancellation out of nowhere.

"My booking was cancelled automatically. I did not request it. I received no explanation in advance, and no solution was offered proactively."

Very disappointing experience with FlyOne.

After purchasing two seats on the same booking, the airline later demanded an additional fee to allow my infant to travel. I requested either a simple administrative correction or a refund shortly after the purchase, but both were refused.

Customer support kept sending general links to fare rules instead of addressing the actual issue. No clear contractual explanation was provided for the extra charge.

Passengers should be very careful when booking, as unexpected additional costs may be requested after payment and reasonable solutions may not be offered.

Trying to change my flight for the last 5 hours and the website is not working, then it show me the full price i have to pay plus 60 euro without considering already my ticket, it is cheaper to buy actually another ticket lol , garbage.

Terrible service, the webpages were down all the time, with error 403 showing up constantly. Once at the airport they demanded i payed an additional 16000 dram to check in, check in can be done 7 days prior for free on a web page that never works. The workers were incredibly rude. Definitely wont be flying with them again.

First time I have ever heard and came across this airline on a skyscanner search. Their website interface is even worse, trickier and more misleading than their 1r1sh counterpart, the mother of all tr1ckst3r low fare airlines. In the first 3 steps of the booking process they promise you a very attractive fare, in step two you realise that you have no choice but to "upgrade" in order to have even the smallest carry on bag, then in the next step they wack an admin fee €45, then the proverbial kids penalty, a 'choice' of €65 - €27 per standard seat, in the following one a cr. card transaction fee, plus many other 'offers', pit holes, tricks and traps. Horrible experience,feels like being a gulible naive tourist being systematically scammed by swindlers in a back street sunday mart

Flyone has one of the worst websites for purchasing flight tickets. Besides the exaggerated prices, the platform is very difficult to navigate. There are always hidden costs that are hard to find or unselect, which makes the entire booking process frustrating. Every time it’s a headache to purchase a ticket with them. And that’s without even mentioning the frequent flight delays.

🇮🇹 Italiano
Titolo: Pratiche commerciali predatorie e inaffidabilità totale. EVITATE.
FlyOne non è una compagnia aerea, è un azzardo. Esperienza pessima: voli costantemente in ritardo, cancellati o riprogrammati senza preavviso. Aspetto da mesi (gennaio/febbraio) il rimborso per un volo annullato che non è mai arrivato. Inoltre, applicano politiche di "name change" estorsive: per un semplice errore di battitura (una singola lettera mancante) durante l'acquisto da mobile, richiedono 70€. È evidente che il loro modello di business si basi sulle penali e non sul servizio. Se potete, scegliete alternative. Un incubo burocratico e operativo.

🇷🇴 Română
Titlu: Practici comerciale prădătoare și lipsă totală de fiabilitate. EVITAȚI.
FlyOne nu este o companie aeriană, este o loterie pe banii voștri. Zboruri întârziate constant, anulate sau amânate fără explicații. Aștept din ianuarie/februarie rambursarea pentru un zbor anulat și nu am primit nimic până acum. Mai mult, practică politici de extorsiune: pentru o singură literă omisă din nume la achiziția de pe mobil, cer o taxă de 70€. Este clar că profitul lor vine din penalități, nu din transportul pasagerilor. Evitați cu orice preț dacă nu vreți să vă pierdeți banii și nervii.

🇷🇺 Русский
Заголовок: Хищническая бизнес-практика и полная ненадежность. ИЗБЕГАЙТЕ.
FlyOne — это не авиакомпания, это лотерея. Постоянные задержки, отмены и переносы рейсов без предупреждения. Я жду возврат средств за отмененный рейс еще с января/февраля — денег до сих пор нет. Более того, они занимаются вымогательством: за исправление одной опечатки в имени (одна буква) при бронировании через мобильное приложение требуют 70 евро. Очевидно, что их бизнес-модель строится на штрафах, а не на сервисе. Худший опыт, обходите стороной.

🇺🇸 English
Title: Predatory business practices and total unreliability. AVOID AT ALL COSTS.
FlyOne is a nightmare. Flights are consistently delayed, cancelled, or rescheduled. I have been waiting since January/February for a refund on a cancelled flight that never arrived. To top it off, they employ extortionate fees for minor typos: they are demanding €70 to fix a single missing letter in my name caused by a mobile interface glitch. Their business model clearly prioritizes predatory penalties over actual transportation. If you value your time and money, stay away.

Look its cheap ? yes . Is it worth to fly with it ? No . I had the ticket bought 2 months ahead of departure , did check in in time , arrived 3hours before departure and they had me overbooked. I lost one full day of work , had a big problem at work , due to my absence the shift in my company couldn’t start ( I am processing orders) In one word ? Headache.

FlyOne is the worst company EVER! First of all, the tickets are very expensive for the quality they provide. When buying tickets, it gives you the option to select cheaper tickets (for example, €30) to give you the impression that the ticket is cheap, when in reality they set the return ticket at €160 to compensate for both.

After that, it asks you to add multiple services, which results in an insane final price. Also, the prices constantly change - after each selection, there is a different price for the same tickets on the same date.

Today I wanted to add hand luggage (10 kg), and it asked me to pay €15 extra for the €160 ticket, but €50 for the exact same service when buying the €30 ticket. This is not normal and it shouldn’t be like this. There should be standard prices for services, regardless of the ticket price.

Also, it gives you the option to select cheaper tickets, but after selection it shows a double price. Their website doesn't even display prices correctly.

Avoid it at all costs.

Bought a 301 EUR ticket through the app. When adding the credit card information from google wallet, the app changed the passenger name to the card holder's! Notified them within minutes and was told nothing can be done except for me to pay another 140 EUR to fix "the mistake".

Awful company..their website seems to be done from 1990 ies...Their refund policy is too difficult ...I will never take a ticket from them ....Be careful..if you will travel with that airlines ...