Rosie was helpful and knowledgeable. The sample was correct and had been accurately described on the website. It’s amazing how many 14 mm samples I received from other suppliers when I asked for 20mm!... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
For communication and dealing with Fran it’s a 5/5. Excellent communication, super helpful and was very helpful indeed. My only criticism is around the delivery timings as well as quality control... Se mere
Virksomheden har svaret
Big thanks to Fran for a very straightforward purchasing and delivery experience. I rarely write reviews, but have been really impressed with Floorsave from start to finish. Their free samples were be... Se mere
Virksomheden har svaret
Very pleased with our purchase, but still yet to install the click and lock tiles. 30 year warranty for residential use and 10 year warranty on commercial use. 100% waterproof. Built in underlay. What... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
One of the leading wood and laminate flooring suppliers online, we also offer a wide range of flooring accesories to complete. Established in 1993, Floorsave offers expert advice as well as quality products at low prices.
Floorsave - Customer service
Skrevet af virksomheden
- Excellent customer service
- Due to our wide range of flooring knowledge floorsave.co.uk can offer expert advice on all your wood or laminate flooring needs.
Fast shipping
Floorsave can get deliveries to your property within 48 hours of order. (Excludes weekends and Bank Holidays)
Order before 1pm and have your flooring delivered within 2 working days
Kontaktoplysninger
84 B&C London road, TN4 0PP, Tunbridge Wells, Storbritannien
- 01892576540
- sales@floorsave.co.uk
- floorsave.co.uk
4,8
Fremragende
999 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great company
Great company. Floor was sent out and kept me updated even though it was another company who delivered it. Thanks again!
4. juni 2026
Besvarelse fra Floorsave
Thanks very much for taking the time to review our service, it's really appreciated. We hope you are really happy with your flooring.
Kind regards,
The Floorsave Team.
Efficient quality serve
8. juni 2026
Besvarelse fra Floorsave
Thanks for your review. Please let us know if you need any further samples or help choosing your flooring.
Kind regards,
The Floorsave Team.
I rarely write reviews, but Floorsave deserves one!
Big thanks to Fran for a very straightforward purchasing and delivery experience. I rarely write reviews, but have been really impressed with Floorsave from start to finish. Their free samples were better quality than all the other flooring companies I looked at. The prices were fair. Delivery was inexpensive and I was given a personal call after buying online to talk through the shipment details. A minor issue with delivery was resolved by a single phone call. Would happily shop there again in future
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Floorsave
Thanks so much for your lovely review, it really means a lot. We are glad that you liked your flooring and that the process was smooth, we're always happy to sort any issues if they arise. Thanks again for taking the trouble to write.
The Floorsave Team.
Besvarelse fra Floorsave
Thanks for taking the time to write your kind review. We are glad that you are happy with the flooring, we try to remain competitive on price too. Thanks.
Kind regards,
The Floorsave Team.
Excellent products!
31. maj 2026
Besvarelse fra Floorsave
Thanks for your review, let us know if you need any more samples or help choosing your flooring.
Kind regards,
The Floorsave team.
Great service fast delivery amazing…
Great service fast delivery amazing samples just love great
27. maj 2026
Besvarelse fra Floorsave
Thanks for your review, please let us know if you need any further information or sampling.
Kind regards,
The Floorsave Team.
Besvarelse fra Floorsave
Thanks for your review, please let us know if you need any further help. We currently have a 10% offer on all flooring, 5 boxes or more on all non sale products, if you are ready to order?!
Kind regards,
The Floorsave Team.
Great communication regarding delivery…
Great communication regarding delivery times and a fantastic product, easy to fit and looks great plus half the price of other flooring we looked at
28. april 2026
Besvarelse fra Floorsave
Thanks so much for your great review, we are really glad that you are happy with our communication, product and pricing, hooray!
Kind regards,
The Floorsave Team.
Good quality durability and finish
16. april 2026
Besvarelse fra Floorsave
Thanks very much for your review, please let us know if you need any further help.
Kind regards,
The Floorsave Team.
Excellent service and quality
From ordering to delivery the service was flawless. The vinyl laminate flooring is well made and accurately manufacturered so fits together without gaps. Some of the boards were damaged by strapping cutting through the package but I was still able to use them for ends or beginning of a row. I always lay laminate in a economically way and rarely have much more than 2% wastage, so I have a box over and I'm looking to use that on another project but will now have to order a few boxes more!
1. maj 2026
Besvarelse fra Floorsave
Thanks for taking the time to review us, we are really pleased that you were happy with the flooring and our service. Sorry again that damage from the delivery affected some of your boards but well done for making it work. Please let us know if you need any more boxes in the future.
Kind regards,
The Floorsave team.
Besvarelse fra Floorsave
Thanks for your review, we are pleased that you are happy with your flooring and our service! Thanks again.
The Floorsave Team.
Besvarelse fra Floorsave
Thanks for your review, we are happy to have collection from the showroom in Tunbridge Wells, if that suits better. We don't hold stock here but deliveries can be left here for customer's convenience.
Kind regards,
The Floorsave team.
Besvarelse fra Floorsave
Thanks for taking the time to review us, we are really glad that you are happy with the flooring and our service. Thanks.
Kind regards,
The Floorsave team.
Besvarelse fra Floorsave
Thanks for your review, please let us know if you need any more samples or advise about your flooring.
Kind regards,
The Floorsave Team.
The flooring is beautiful
The flooring is beautiful, thank you very much.
The delivery debacle was the biggest nightmare
30. marts 2026
Besvarelse fra Floorsave
Thank you for taking the time to write a review. We understand that you were unhappy with the delivery however, we always send out a full explanation of how our deliveries work. We book it in for a day but say it can overrun into the next working day and that somebody needs to be there to receive the goods. If this doesn't work for you, or is not possible we will try to help however you didn't have anybody to cover from that first afternoon but only let us know at the time, not before so we could have organised it differently.
As much as it may seem reasonable for a delivery driver to call you before hand and wait for somebody to come round, this isn't how it works. We let customers know they have to be there to receive goods. We rely on a third party delivery company, if you had told us that you needed a call, beforehand we would have explained that we cannot guarantee this. The delivery company told us signal was not great, you told us it was fine, unfortunately we don't know what is the case, however we send tracking beforehand that can help update you, this comes via email and we had ours through as normal. We would say that if customers have any questions about deliveries or what the normal routine is, we are happy to explain, it is in all of our calls and emails confirming the details. Sorting out any issues is always harder with little or no notice. We are glad that the flooring is what you wanted, thank you.
My samples arrived quickly and no…
My samples arrived quickly and no postage charge. Good service.
25. april 2026
Besvarelse fra Floorsave
Thanks for taking the time to review, we are glad you are happy with our products and service.
Kind regards,
The Floorsave team.
Besvarelse fra Floorsave
Thanks for taking the time to review, we are glad you are happy with our products and service.
Kind regards,
The Floorsave team.
Great service.
27. marts 2026
Besvarelse fra Floorsave
Thanks for taking the time to review, we are glad you are happy with our products and service.
Kind regards,
The Floorsave team.
Free sample sent as requested
3. april 2026
Besvarelse fra Floorsave
Thanks for your review, please let us know if you need any further help choosing your flooring.
Kind regards,
The Floorsave Team.
Besvarelse fra Floorsave
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