Rosie was helpful and knowledgeable. The sample was correct and had been accurately described on the website. It’s amazing how many 14 mm samples I received from other suppliers when I asked for 20mm!... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
For communication and dealing with Fran it’s a 5/5. Excellent communication, super helpful and was very helpful indeed. My only criticism is around the delivery timings as well as quality control... Se mere
Virksomheden har svaret
Big thanks to Fran for a very straightforward purchasing and delivery experience. I rarely write reviews, but have been really impressed with Floorsave from start to finish. Their free samples were be... Se mere
Virksomheden har svaret
Very pleased with our purchase, but still yet to install the click and lock tiles. 30 year warranty for residential use and 10 year warranty on commercial use. 100% waterproof. Built in underlay. What... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
One of the leading wood and laminate flooring suppliers online, we also offer a wide range of flooring accesories to complete. Established in 1993, Floorsave offers expert advice as well as quality products at low prices.
Floorsave - Customer service
Skrevet af virksomheden
- Excellent customer service
- Due to our wide range of flooring knowledge floorsave.co.uk can offer expert advice on all your wood or laminate flooring needs.
Fast shipping
Floorsave can get deliveries to your property within 48 hours of order. (Excludes weekends and Bank Holidays)
Order before 1pm and have your flooring delivered within 2 working days
Kontaktoplysninger
84 B&C London road, TN4 0PP, Tunbridge Wells, Storbritannien
- 01892576540
- sales@floorsave.co.uk
- floorsave.co.uk
4,8
Fremragende
999 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fast delivery, great packaging.
Fast delivery. All boxes (spc flooring) in great condition and neatly and safely packed.
17. oktober 2025
Besvarelse fra Floorsave
Thanks for your review. We are glad it all worked out well, we hope you love your flooring.
Kind regards, The Floorsave team.
Seamless ordering and delivery!
Ordering on line was extremely easy. I got call the next day to arrange the delivery, which was worked around my availability. Delivery was on time and I could track it. The product is great quality and looks good in our home.
10. oktober 2025
Besvarelse fra Floorsave
Thanks for taking the time to review our service. We appreciate all reviews but like the good ones best, thank you!
Kind regards,
The Floorsave team.
Besvarelse fra Floorsave
Thanks for your review. Please let us know if you need any help or further samples.
Kind regards,
The Floorsave team.
Fast and professional
Fast response, provided free sample of wood, whereas other companies charged a small fortune. Would highly recommend.
20. september 2025
Besvarelse fra Floorsave
Good morning , we did indeed send you a sample that you order from us, it was a walnut stain , but it was FREE, our postal records show that it was sent on 22/9/25 and definitely no charge for postage . This obviously isn't us , i am sorry that another company felt the need to charge you this amount , We offer up to 6 samples free of charge . If more are need we are always happy to send more.
Very good flooring
28. september 2025
Besvarelse fra Floorsave
Thanks for your review. Please let us know if you need any further help choosing your flooring.
The Floorsave team.
I Sampleonly ordered a sample but it was…
I only ordered a sample but it was completely free and here in less than 2 days. Amazing
23. september 2025
Besvarelse fra Floorsave
Thanks for taking the time to review our service. You can order up to 6 free samples and we are always happy to advise too. Please let us know if you need any further help.
Kind regards,
The Floorsave team.
In my opinion it’s a big con
In my opinion it’s a big con. I wanted 5 boxes of flooring. Delivery was £90!! It’s clear to me low advertised prices are offset by a massive mark up on delivery.
Updated following feedback below: Maybe you should source an alternative delivery company. Just because you are paying a ridiculous amount, doesn’t mean you have to. There are much cheaper alternatives.
25. september 2025
Uopfordret anmeldelse
Besvarelse fra Floorsave
Thank you for taking the time to review our services. Unfortunately we are not Amazon and cannot offer free delivery, our pricing is clear and in fact our delivery charges are often more than our customers pay. To deliver 5 boxes of the product you wanted, to your area, would in fact cost £158.04 including vat. My colleague offered you an alternative means of collecting the wood from our showroom , thus avoiding the delivery charge in full. We send out larger boxes on pallets to ensure the goods arrive in tact and protected and the price is per pallet. We appreciate that for smaller quantities this seems a lot but the price would not change if you ordered up to 40 boxes as the pallet price remains the same, as my colleague explained via email to your initial enquiry. We would not call it a con, even if you hadn't asked for clarification but understand you took your business elsewhere. Thanks again.
Efficient, good price
Good price, followed up with a phone call to confirm delivery and delivered as described.
5. september 2025
Besvarelse fra Floorsave
Thanks for your review. We are glad the process was smooth and hope you are happy with your flooring.
Kind regards,
The Floorsave team.
Great company
Very easy site to use and prompt service.
My sample arrived within 24hrs 🫡
19. september 2025
Besvarelse fra Floorsave
Thanks for taking the time to review our service. We do rely on Royal Mail and are happy when samples arrive quickly. Please let us know if you need any further help.
Kind regards,
The Floorsave team.
Good quality products with excellent…
Good quality products with excellent advisory service
15. september 2025
Besvarelse fra Floorsave
Thank you for your review. We are always available to offer help and advice by email, in store or over the phone.
Kind regards,
The Floorsave team.
Absolutely wonderful customer service.
Absolutely wonderful customer service.
So efficientand helful. Special thanks to Fran for all the effort when we unexpectedly had to order additional flooring.
20. august 2025
Besvarelse fra Floorsave
Thanks so much for your kind review. We know it can be tricky to always work out the correct number of boxes when ordering your flooring. We will always try to help, it's not always an exact science!
We hope you're really happy with the finished product.
Kind regards,
The Floorsave Team.
Besvarelse fra Floorsave
Thanks so much for taking the time to review our service. It's always great when it all works out, as we have to rely on third parties for delivery, and we are happy that you like your flooring.
Kind regards,
The Floorsave team.
Excellent
Excellent service though out good prices fast delivery always very helpful thank you
21. august 2025
Besvarelse fra Floorsave
Thanks for your kind review, we are happy we could help you with another order and pleased it all worked out well! Thanks again Kim.
Kind regards,
The Floorsave team.
Very friendly and helpful
1. september 2025
Besvarelse fra Floorsave
Thanks for your review We are glad you were happy with our service and hope you love your flooring.
Kind regards,
The Floorsave Team.
Besvarelse fra Floorsave
Thanks for your review, please do let us know if you need any further help with your flooring.
Kind regards,
The Floorsave team.
Besvarelse fra Floorsave
Thanks for your review, short and succinct!
Kind regards,
The Floorsave Team.
Besvarelse fra Floorsave
Thanks for your review, please let us know if you need any further help or samples.
Kind regards,
The Floorsave Team.
Besvarelse fra Floorsave
Thanks for your review. Please let us know if you need any more help or samples to choose your flooring.
Kind regards,
The Floorsave Team.
Besvarelse fra Floorsave
Thanks for your review, please let us know if you need any further help choosing your floor.
Kind regards,
The Floorsave team.
Besvarelse fra Floorsave
Thank you for your review. Please let us know if you need any more help or advice choosing the flooring.
Kind regards,
The Floorsave Team.
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