This company is a bunch of scammers. My elderly parents booked their small suv through these scammers who pretended to be a major rental car company. When they arrived at this company airport locatio... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
flightsassist has refunded the amount on 18th November, 2023. Extremely sorry, Bank account was not checked earlier. Thank you flightsassist for returning the amount for which you did not render the... Se mere
Virksomheden har svaret
I was having a problem adding a bag on my return flight. Simple step, righ? But nothing is easy when it comes to technology sometimes. Raymond Scott was helpful, patient, and with great communication... Se mere
Virksomheden har svaret
We were on holiday without cell service but could text. My wife's family's brother was in a very serious accident and we had to cut our vacation 6 days short. Clifford Bell stuck with me and rearrange... Se mere
Virksomheden har svaret
3,2
Middel
503 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very good experience
Very good experience. I recommend to anyone
28. november 2023
Uopfordret anmeldelse
Besvarelse fra Flightsassist
Dear Passenger,
We are pleased that you found our services to be helpful and that your inquiry was handled swiftly. We work hard every day to give our customers the best services possible.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Besvarelse fra Flightsassist
Dear Passenger,
We are pleased that you found our services to be helpful and that your inquiry was handled swiftly. We work hard every day to give our customers the best services possible.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
I booked a flight to on the 28th of…
I booked a flight to on the 28th of November with a discount, but the seat was no longer available so I had to pay more than what was at first shown on the website. The supervisor help me to get a reasonable price but still disappointed.
28. november 2023
Uopfordret anmeldelse
Besvarelse fra Flightsassist
Dear Passenger,
We truly regret any trouble caused and are sorry to hear about your experience.
Without any uncertainty, we'll keep trying to provide even better services. Our customers are extremely valuable to us.
Thanks and Regards,
Customer Relations Team
very easy and easy to navigate
28. november 2023
Uopfordret anmeldelse
Besvarelse fra Flightsassist
Dear Passenger,
We are thrilled to hear that your experience was positive and are glad that you were content with the services offered by traveljunction. Compliments from customers take us one step closer to our goal of providing complete customer satisfaction.
We look forward to welcoming you back again.
Thanks and Regards,
Customer Relations Team
Corine was very Nice With us
Corine was very Nice With us
Thank you
7. december 2023
Uopfordret anmeldelse
Besvarelse fra Flightsassist
Dear Passenger,
We appreciate your feedback that our services were beneficial and that your inquiry was attended to quickly. To provide our customers with the best services available, we strive hard every day.
We gladly forward your upcoming call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Excellent service
Excellent service, willing to always go the extra mile and ensure absolute customer satisfaction
30. november 2023
Uopfordret anmeldelse
Besvarelse fra Flightsassist
Dear Passenger,
Thank you for posting a 5-star review. We are consistent in our commitment to our clients. Our day is made better by your faith in us.
It is truly an honour for us to have a client like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Corin est franchement un amour
Corin est franchement un amour. On sent qu'elle aime son travail.
11. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Flightsassist
Cher Passager,
Nous apprécions de voir une note de 5 étoiles. Notre dévouement envers nos clients est inébranlable. Votre confiance en nous est ce qui rend notre journée meilleure.
Nous considérons que c'est un grand plaisir d'avoir un client comme vous. D’ailleurs, nous avons hâte de vous servir dans les années à venir.
Merci et salutations,
Équipe Relation Client
Corine was very helpful and nice!
7. december 2023
Uopfordret anmeldelse
Besvarelse fra Flightsassist
Dear Passenger,
We are very grateful for your fantastic and encouraging evaluation, which motivates us to work even harder and perform better than before in order to enhance the procedure. It also naturally promotes a joyful environment when major clients like you provide positive feedback like this.
We want to express our gratitude to you once more for your feedback and for placing your trust in the services we are aiming to offer.
Thanks and Regards,
Customer Relations Team
Corine was respectful and kind!
6. december 2023
Uopfordret anmeldelse
Besvarelse fra Flightsassist
Dear Passenger,
We appreciate your feedback that our services were beneficial and that your inquiry was attended to quickly. To provide our customers with the best services available, we strive hard every day.
We gladly forward your upcoming call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Besvarelse fra Flightsassist
Dear Passenger,
We appreciate your feedback that our services were beneficial and that your inquiry was attended to quickly. To provide our customers with the best services available, we strive hard every day.
We gladly forward your upcoming call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Great service from corine
15. november 2023
Uopfordret anmeldelse
Besvarelse fra Flightsassist
Dear Passenger,
We appreciate your feedback that our services were beneficial and that your inquiry was attended to quickly. To provide our customers with the best services available, we strive hard every day.
We gladly forward your upcoming call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Overall experience was good but the…
Overall experience was good but the price was increased after booking.
21. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Flightsassist
Dear Passenger,
Please accept our sincere apologies for the inconvenience caused to you.
We appreciate the time taken to review our services.
Thank you for sharing your experience. We will definitely work towards improving our services even more. We value our customers beyond everything.
We hope to be able to serve you again in the near future.
Thanks and Regards,
Customer Relations Team
Besvarelse fra Flightsassist
Dear Passenger,
We are pleased that you found our services to be helpful and that your inquiry was handled swiftly. We work hard every day to give our customers the best services possible.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Experience with flightsassist
flightsassist has refunded the amount on 18th November, 2023. Extremely sorry, Bank account was not checked earlier. Thank you flightsassist for returning the amount for which you did not render the required service.
But still the experience of facing difficult situation in check-in for my flight on 29th October, getting seats of my choice for a long duration flight can’t be erased from my memory.
Thank you
28. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Flightsassist
Dear Passenger,
We sincerely regret any inconvenience that we may have caused you.
We apologise for the delay for your $592 reimbursement. However, the reimbursement team claims that it was finished on 17 November'23. For your reference, a receipt has been attached to the email .
Kindly check with your bank on this.
If you need any further assistance, don't hesitate to email or contact me. I pledge to respond to your inquiry as quickly as possible, working with my support staff.
I apologise once more for any difficulty caused. While we wait for your response, we will undoubtedly be working hard to find a priority solution.
Thanks and Regards,
Customer Relations Team
Clifford Bell is excellent in his job…
Clifford Bell is excellent in his job and understand the need of customers.
2. december 2023
Uopfordret anmeldelse
Besvarelse fra Flightsassist
Dear Passenger,
We are pleased that you found our services to be helpful and that your inquiry was handled swiftly. We work hard every day to give our customers the best services possible.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
We are scammed.
We are scammed.
Asked us to pay a $1300.99 no Show fee, we paid, but never sent us a ticket. A picture of an itinerary sent was fake.Went to the EVA air in LAX airport counter and We were shocked that We dont have a ticket reservations. And We have to pay again.
We exchanged emails thru Keith Johnson. But we talked to a woman first on the phone and she said to send it to Keith.
Be aware.
So many devils!
14. november 2023
Uopfordret anmeldelse
Besvarelse fra Flightsassist
Dear Passenger,
We deeply regret the trouble this has caused. We do not expect to provide this level of service.
With the data you provided, we attempted to locate the specifics of your reservation to address this inquiry. But, we were unable to locate the accurate information. Thus, it would be greatly appreciated if you could just set aside a few minutes for us and give us your booking email address, phone number, or passenger name. That will make it easier for us to locate and handle your reservation swiftly.
Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Besvarelse fra Flightsassist
Dear Passenger,
We appreciate the time you took to evaluate our services.
We consider it a great pleasure to have a client like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
DO NOT TRUST THE POSITIVE REVIEWS
DO NOT TRUST THE POSITIVE REVIEWS! This service is a very well organized scam. In my case, I wanted to add my pet to my reservation with Swiss Air. I am unsure how I even landed on call with Flightassist in the first place as I was under the impression I was talking to Swiss Air and then got transferred to a person called Dwayne who appeared to be very helpful at first…
After asking me for my reservation number, he told me my Emotional Support Animal could be added for the cost of $350. It sounded right since after searching on Google, I found people saying it could cost me this much on average to add a pet to Swiss Air reservations (this information is probably online due to flightassist of course). I went through with the payment and received a weird looking confirmation: Brussels Airlines was mentioned without the S at the end), it said "Dear Yolanda" when my name is actually Georgia, they also had a disclaimer saying I'd be charged an additional $250 for “Airport Security Fees charged in Advance”. Such fees DO NOT EXIST! This is all misleading and false information to make you pay for a service that is not needed.
I called Swiss Air and they told me my pet could be added just by emailing an ESA letter at no extra cost. They could not explain to me how I landed on call with flightassist and said they were unauthorized to transfer calls. This said, when the Swiss Air representative told me she did get confirmation that my pet was added for part of my flights, that's when it got very weird.
So, flightassist did provide a "service" but they did not provide it in full. How is it that Swiss Air accepts this? There must be some sort of deal here with someone working at Swiss Air in order to make flightassist “services” work, partly, or sometimes, as there was indeed communication between the two. I plan on taking this further on Swiss Air side as well and will not let this go.
I tried calling flightassist to get my money back, they put me on the phone back with Dwayne who assured me this was not a scam as I can see I have received a reservation code for the dog. This email he sent is in no shape or form something that the airlines would have accepted for my pet to get on the flights. I asked to speak to the manager which was followed by an hour long old to then get Dwayne back on the phone saying the same thing again.
I am extremely upset with this service which was not even needed in the first place and REQUEST A FULL REFUND FOR THE $350 AND REQUEST YOU DO NOT EVER DEBIT THE EXTRA $250! (Confirmation reference G32Q87)
29. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Flightsassist
Dear Passenger,
We sincerely regret the inconvenience this has created. This kind of service is not what we anticipate offering.
We made several attempts to contact you but received no answer.
Please contact us at +8449754259.
As checked with the concerned team, we have already initiated your refund on 13 November'23, in the amount of $350. It will be reflected in the same mode of payment.
We promise to put our clients first and do everything in our power to provide the best services possible.
I apologise once more for any difficulty caused.
Thanks and Regards,
Customer Relations Team
Great service
6. november 2023
Uopfordret anmeldelse
Besvarelse fra Flightsassist
Dear Passenger,
We are pleased that you found our services to be helpful and that your inquiry was handled swiftly. We work hard every day to give our customers the best services possible.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Dear customer review team
Dear customer review team, thank you for your passive aggressive response which is useless. I contacted your agent Garry Lewis on on 10/23/2023 regarding reservation number 4NBM22 and he told me that a refund had been issued to my American Express card on September 27th for $528 which American Express can’t locate surprise!!!!! I emailed him the following day asking him to provide me with the dátelos of the transaction so I can provide it to American Express and guess what? He never replied , he ignored my email because is all lies. FELLOW TEAVELERS BE AWARE OF THIS COMPANY , when you call they act like you are speaking to the airlines they take your money and don’t give you the product YOU PAID FOR! I CALLED THAT THIEVES. I will continue to put reviews of them everywhere so this can be stopped. Cari Perez, my money was stolen on 9/9/2023
9. september 2023
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.