Five Star Autocentre Anmeldelser 

723
TrustScore 4 ud af 5

4,2

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

I booked my MOT with this repair shop. They quoted me £850 for service + MOT work and I agreed. A few hours later they called saying the cost is now £2200 because of an "ignition failure" the... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Well what can we say, absolutely brilliant, Emma on reception was a star, she helped us with the nightmare that was the warranty company, 6****** for Emma, our car was sorted quickly and efficiently.... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Took my car Merc GLA to Five Star after 3 other garages (including main dealer) couldn't point to exact cause of issues was having for over a year (GPF filter getting clogged triggering engine warning... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Fantastic customer service, ‘what a breath of fresh air’. Main dealers should go to 5 Star and get some much needed training from Asif and his team! Everyone is so helpful and friendly and they g... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Autoværksted
  2. Bilreservedelsbutik
  3. Privatchauffør
  4. Dækbutik

Skrevet af virksomheden

Welcome to Five Star Autocentre for MoT & Service. An award winning MoT testing and servicing garage in Huddersfield. If you need a car service, MOT or car repairs in the Huddersfield area for all range of manufacturers’ vehicles, our friendly local technicians are here to help.


Kontaktoplysninger

4,2

God

TrustScore 4 ud af 5

723 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har besvaret 83 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

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4,2

Alle anmeldelser

(723)

30 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

First class service

I have been using Bobby down at this garage for over 5 years. I have had my yearly MOT tests and services done on all the family cars as well as a gearbox rebuild, break pads/disc replacements and a replacement differential done on my 4x4. Bobby and the staff always go above and beyond to make sure you are always aware of what needs to be done with clear costing in advance and will make sure you are completely satisfied with the guaranteed work before leaving. I find you get a far more personal service when dealing with a family business as they care about their reputation rather than satisfying the shareholders. I really can’t praise them enough.

5. juni 2023
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Bedømt til 1 ud af 5 stjerner

Avoid!!

I asked for a price for work needed to get the car through the MOT, they quoted £600+ to replace the wishbone, do the tracking, wheel alignment etc, leading me to believe this was essential. Took it somewhere else for a second opinion and had the bushes replaced for less than £100 and the car passed fine. They will lie to you to get you to pay hundreds for non-essential work. Receptionist was very condescending. If they had just said clearly what was advisory and what was 100% needed I would have let them do it but I will not be misled and spoken to like I’m stupid. Untrustworthy garage, will not be back.

12. juli 2023
Uopfordret anmeldelse
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Besvarelse fra Five Star Autocentre

Thank you for your review Diane Gorman. As stated in the reception area today we are sorry to hear about your experience with us. We saw you car which is approximately 20 years old. All our loyal customers are well aware we always provide quotes in full and a breakdown of what is required essential and advisory after an MOT.
You the customer then decide what work you would like us to carry out before the actual work is carried out.
In your review, you clearly have failed to mention the quote we provided was not just for all repairs. It also included a full service including all genuine parts labour and VAT. We respect that you decided not to have the work carried out and took it elsewhere. When you retuned the vehicle back to us for an inspection we advised not all the work was carried out which was advised. We realised you were unhappy and to make you feel a little better we discounted the MOT cost. We wish you all the best for future motoring. If you would like to discuss further, please contact the office. Emma. Five star autocentre.

Bedømt til 5 ud af 5 stjerner

Service and MOT

Service and MOT
10 out of 10 for customer service. Friendly, efficient and knowledgeable staff. Excellent value for money: thorough explanation of work that needed to be done and what could be left.
Altogether extremely satisfied and will definitely be recommending to friends.

6. juli 2023
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Besvarelse fra Five Star Autocentre

Dear Wendy, Thank you for your kind words and review. I am happy you were impressed with our standard of work and our dealings with you. Hope to see you again next time. Kind Regards. Five Star and team

Bedømt til 5 ud af 5 stjerner

So last week I had my Discovery 5…

So last week I had my Discovery 5 aircon serviced by 5 Star having not used them previously but selecting them from internet and gave 5 star review. This week in a moment of stupidity( not normal for me!) I realised I had been running my beloved Jaguar XK8 coupe for 3 days on expired MOT. Quick call to 5 Star and booked in. Once again great service from this team. I knew 2 tyres on limit and was offered chance to use my normal supplier but opted to let 5 Star source tyres as long as price was right- which it was. There was an annoying rattle at rear of car which I asked for an opinion on. First suggestion was shockers ( which I could quite understand). A later call from the team suggested on further investigation this was not likely to be the cause . It would have been very easy for them to have just done shocks on a hunch , but they went the extra yard to eliminate this . So I’m living with the rattle for now and have not been sold something that was not needed. So once again I am a happy customer. Thank you all:

30. juni 2023
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Besvarelse fra Five Star Autocentre

Dear David, Wowser! that is an impressive read for any business owner when a genuine customer makes comments like the above. As a small business independent garage we like to please and know how important customer service is in this extremely competitive market. We have tried to focus on what we can do best and not how we can compete against other businesses. This has won us numerous awards over the years and makes us a very great choice when it comes to mot/ repairs and servicing. Hope the beloved Jaguar keeps on motoring for years to come. Kind Regards. Emma

Bedømt til 5 ud af 5 stjerner

I was extremely happy with the…

I was extremely happy with the excellent & fast service & very polite & helpful staff over the phone

28. juni 2023
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Besvarelse fra Five Star Autocentre

Hello Natalie, Thank you for the honest review. Hope to see you again next time. Emma. Five star autocentre

Bedømt til 5 ud af 5 stjerner

Saved me £750 on repairs with their MOT assist scheme!

Had my service done here back January which made me eligible for the MOT assist scheme, my car failed MOT and needed £751 of repairs and because of the MOT assist scheme that covers up to £750 of work that is required to pass I paid £1 for the actual repairs on top of the cost of MOT.

Can't be thankful enough to the team, all a bunch of nice and genuine people who go above and beyond for their customers, definitely will be going here for any future car related work.

23. juni 2023
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Besvarelse fra Five Star Autocentre

Hello Tyler, Thank you f or the review. The RAC MOT Assist plan is a fantastic way to cover any valid repairs up to the value of £750.00. We have a lot of customers on this plan and they love it which is why we keep on seeing them back year after year. Lovely meeting you and your car! All the best. Emma.

Bedømt til 5 ud af 5 stjerner

Helpful and efficient team!

I booked my car into Five Stare Auto Centre for its MOT, it was the first time I have booked my MOT with Five star and WOW!
Peter and Emma were amazing, they made me feel at ease and could not have been more helpful and efficient, my car was ready to pick up in a couple of hours and had been washed and valeted superbly. I was kept up to date every step of the way by the team.
Dave did a fantastic job of making sure my car recieved a thorough MOT and was up to scratch for my daily commutes on the motorway.
Thank you Five Star Autocentre!

6. februar 2023
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Besvarelse fra Five Star Autocentre

Hello Jessica, Thank you for taking the time to leave the review. As a small business we rely on word of mouth for our advertising. This will go along way in helping us.

Bedømt til 5 ud af 5 stjerner

Superb garage

Had my car in for a service and mot. What a superb garage. The staff were so friendly and helpful and they did a superb job on my car.
I was even offered a complimentary valet. Thank you 5 star Autos.

7. januar 2023
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Besvarelse fra Five Star Autocentre

Hello Mrs Ireland, Thank you for your custom. Hope to see you again in near future. Five Star Autocente

Bedømt til 5 ud af 5 stjerner

Called in to get my kids car sorted…

Called in to get my kids car sorted out. Got booked in the next day, full breakdown of what was needed and the cost. All work was carried out the same day, very pleased with the service provided, and great customer service.

18. januar 2023
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Besvarelse fra Five Star Autocentre

Thank you for the review Jules, appreciate it. Five star autocentre

Bedømt til 5 ud af 5 stjerner

Excellent customer experience

Easy and quick to book and very friendly upbeat reception on the phone.
Business seems very well run and clean and tidy workshops. Feeling of a team at work,
Call to explain possible future work.
Everything as outlined. Hopefully a really good find for future jobs in a two car family.
Quality tip from car wash team!

24. november 2022
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Besvarelse fra Five Star Autocentre

Dear Chris, we strive on team work that is what keeps this place so busy. We rely on giving fantastic customer service and hopefully this will bring back repeat customers like yourself. Kind regards. Five Star

Bedømt til 5 ud af 5 stjerner

Got recovered by RAC and taken to the…

Got recovered by RAC and taken to the garage the staff were very helpful in every regard. The car was in the garage not even 3 hours and they had diagnosed and fixed the problem in hand.

21. oktober 2022
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Besvarelse fra Five Star Autocentre

Thank you Charlie for your positive experience. Hope to see you again in future. Kind Regards.

Bedømt til 5 ud af 5 stjerner

Genuine 5 star experience!

This team never let me down! A genuine 5 star service! Pleasant and completely trustworthy people to deal with and my car is now happy 😊

15. oktober 2022
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Besvarelse fra Five Star Autocentre

Thank you Zoe for your great review. Hope to see you again next time. Five Star

Bedømt til 5 ud af 5 stjerner

Fantastic service

Prompt service. Friendly efficient staff. Thank you

4. oktober 2022
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Besvarelse fra Five Star Autocentre

Thank you for your review Carolyn

Bedømt til 5 ud af 5 stjerner

Excellent service really well equipped…

Excellent service really well equipped Staff are very knowledgeable of what they are doing and talking about cannot recommend this place enough excellent service

11. august 2022
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Besvarelse fra Five Star Autocentre

Thank you Daz, Excellent customer service is what we strive upon. All the best. Five Star

Bedømt til 5 ud af 5 stjerner

My car was in much needed TLC…

My car was in much needed TLC after driving 20k without a service. They've done a great job and valeting after done awesome!

18. juni 2022
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Besvarelse fra Five Star Autocentre

Thank you for your review Dana, Glad we could give it the TLC your car was looking for.

Bedømt til 5 ud af 5 stjerner

Great!

I've been taking my car here for over five years. Couldn't be have happier with the service I've received every time I've been in. Great reception staff and techs that have worked on my cars.

14. maj 2022
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Besvarelse fra Five Star Autocentre

Thank you very much and Usman, we appreciate the feedback and your custom. Happy motoring. Beep beep. Five star Autocentre

Bedømt til 5 ud af 5 stjerner

They do a really good job on your They do a really good job on your car it always look after my car make sure it goes back feeling like a new carcar…

They do a really good job on your car it always look after my car make sure it goes back feeling like a new car

6. maj 2022
Uopfordret anmeldelse
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Besvarelse fra Five Star Autocentre

Thank you John for your custom and feedback. We thank you for the time taken to reach out to us. Should you need anything else don’t hesitate to get in touch. Kind regards. Laurie. Manager

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