Five Star Autocentre Anmeldelser 

723
TrustScore 4 ud af 5

4,2

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

I booked my MOT with this repair shop. They quoted me £850 for service + MOT work and I agreed. A few hours later they called saying the cost is now £2200 because of an "ignition failure" the... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Well what can we say, absolutely brilliant, Emma on reception was a star, she helped us with the nightmare that was the warranty company, 6****** for Emma, our car was sorted quickly and efficiently.... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Took my car Merc GLA to Five Star after 3 other garages (including main dealer) couldn't point to exact cause of issues was having for over a year (GPF filter getting clogged triggering engine warning... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Fantastic customer service, ‘what a breath of fresh air’. Main dealers should go to 5 Star and get some much needed training from Asif and his team! Everyone is so helpful and friendly and they g... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Autoværksted
  2. Bilreservedelsbutik
  3. Privatchauffør
  4. Dækbutik

Skrevet af virksomheden

Welcome to Five Star Autocentre for MoT & Service. An award winning MoT testing and servicing garage in Huddersfield. If you need a car service, MOT or car repairs in the Huddersfield area for all range of manufacturers’ vehicles, our friendly local technicians are here to help.


Kontaktoplysninger

4,2

God

TrustScore 4 ud af 5

723 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 83 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,2

Alle anmeldelser

(723)

30 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Great customer service, I would 100% recommend

I booked my car in for a silver service and a free health check. My car needed a lot of repairs and the lady on the phone was great. She explained each repair to me, which ones were absolutely necessary and which ones could wait a little while and even offered me a payment plan for the repairs. I was kept up to date throughout the day and my car was ready for 5pm despite it needing a lot more work than originally planned. It’s like a new car! Everyone on reception was friendly and chatty. Paying and completing forms for the car was quick and simple. I would 100% recommend 5star Autocentre to anyone wanting a friendly and welcoming experience. I even got a free valet on my car! I’ll definitely be back in.

16. januar 2024
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Besvarelse fra Five Star Autocentre

Hello Georgia, wow what a great review. We all read the review in our team and was blown away. We’ve even printed it out and posted it on our kitchen notice Board so it reminds us of how we are helping the lives of motorists. Have a great evening. Five star autocentre

Bedømt til 5 ud af 5 stjerner

100% recommend to go here!

Best place in Huddersfield to take your car for a MOT and service. The customer service is 5 stars. Everyone is absolutely lovely and they call you regarding any updates at all times! 100% recommend using any of their services if you want your car to be looked after by great people. Will only ever take my car to them!

13. januar 2024
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Besvarelse fra Five Star Autocentre

Hi Karen, thank you for your review. We are so lucky to have a loyal customer like yourself. If you need any assistance you are always welcome here. Five star autocentre

Bedømt til 5 ud af 5 stjerner

This time for MOT

MOT. The garage is made of kind people that treat you with respect and patience to explain any issue. Prices are competitive. Happy with that.

11. januar 2024
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Besvarelse fra Five Star Autocentre

Our motto is set the standard, lead the way. We put customer service at the forefront. We are passionate about helping motorists get back in the road with good quality and safe transportation !

Bedømt til 5 ud af 5 stjerner

Fantastic customer service

Fantastic customer service, ‘what a breath of fresh air’.
Main dealers should go to 5 Star and get some much needed training from Asif and his team!
Everyone is so helpful and friendly and they get the job done.
Phoned Tuesday eve, booked in Wednesday, brand new clutch by 1pm on Thursday ……. washed and vacuumed too.
Invaluable as a driving instructor.
Cannot recommend enough.

11. januar 2024
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Besvarelse fra Five Star Autocentre

Hi Mel , what a great customer ! Luck to you have you on board. Your comments touched the heart. Put a smile one Everyone on the team ! Thank you so much . Emma

Bedømt til 5 ud af 5 stjerner

Always five star

Five star diagnosed the issue and were able to resolve it same day, they also pointed out that my battery was running flat so sorted that out too. And my car was fully cleaned and valeted! Great communication throughout the day and a really friendly team. I wouldn’t choose anywhere else to take my car.

12. december 2023
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Besvarelse fra Five Star Autocentre

Hello Caroline , thank you for choosing five star autocentre. We are always accommodating and love great customers like yourself. If you need anything else please let us know

Bedømt til 2 ud af 5 stjerner

Disappointed

Had a clutch change on my van, which requires removal of subframe. This has the potential to knock the steering wheel off centre which it did indeed do. In spite of this tried to charge me extra for re aligning. Alignment and centring was perfect prior to clutch change. Denied it was anything to do with work done and said it must have been misaligned beforehand (it wasn’t)..

23. november 2023
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Besvarelse fra Five Star Autocentre

Hi Tim, sort to hear about your recent visit. Please get in touch so we can discuss further and help resolve any issues.

Bedømt til 5 ud af 5 stjerner

Great team of people got me back on…

Great team of people got me back on road in no time did everything they could to help me brilliant receptionist top garage owners trys his best for every customer

28. november 2023
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Besvarelse fra Five Star Autocentre

Hi Gary. Thank you for the review and custom. We aim to please. Hope you have a great day

Bedømt til 5 ud af 5 stjerner

What a service my partner and i have…

What a service my partner and i have received. My partner dealt with the staff and not only met friendly staff but also felt reassured the work would be done in a particular time frame. The car was returned in a prestine condition including an interior and exterior wash. Definitely be returning, car is in need of a service. Watch this space.

18. november 2023
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Besvarelse fra Five Star Autocentre

Hello Blessing, thank you for the review and loyal custom. If you require anything no matter how small let us know. Five star autocentre

Bedømt til 5 ud af 5 stjerner

Fantastic customer service

Incredibly helpful staff, great work and honest. Some of the best customer service I've experienced at any garage, would highly recommend.

19. oktober 2023
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Besvarelse fra Five Star Autocentre

Thank you Louise. Great customer service is a Must if any business wants to succeed and grow. Hope to see you again in future. Five star autocentre

Bedømt til 5 ud af 5 stjerner

The valeting is exceptional, it makes me think everything else is.

The customer service is excellent, particularly in the way you are kept informed about any problems, costs, etc. I have used this garage for around 6 years and never had any problems with the work. Cars are valeted after a service and whoever does the work should get an immediate pay rise because his work is quite exceptional. It prompted this review.

18. oktober 2023
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Besvarelse fra Five Star Autocentre

Hello Neil. The valeter was smiling after reading this. Even asked for a cheeky pay rise lol. We are so lucky to have loyal customers like yourself. Five star team

Bedømt til 5 ud af 5 stjerner

I recently took delivery of a tailgate…

I recently took delivery of a tailgate and delighted with the superb all round service i received from Fivestar Autos Ipswich the tailgate was delivered a day early and in mint condition . i was fortunate to come across Fivestar autos online and would recommend this reputable company .

16. oktober 2023
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Besvarelse fra Five Star Autocentre

Thank you for the review

Bedømt til 5 ud af 5 stjerner

My second visit to Five Star today

My second visit to Five Star today, excellent service. Kept up to date with my device and MOT, all repaired within the day. Very friendly people, superb garage, highly recommend! Thank you for everything

7. oktober 2023
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Besvarelse fra Five Star Autocentre

Thank you Sarah. We like to set the standard and lead the way !

Bedømt til 1 ud af 5 stjerner

AVOID!! AVOID!! AVOID!!

Recently took my Nissan in for a timing chain replacement. After paying £1330 I received my car back with a warning light on and still a buzzing sound coming from the engine. After informing Asif and returning the car for inspection all I got a phone call saying a further repair was needed for the sum of £1000 for a cam repair despite them missing this on the diagnostic! A warranty means nothing here as they will use every excuse in the book to dodge repairing your car. If you like paying a fortune to have your car returned in a worse state than you sent it then this is the place for you!

19. september 2023
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Besvarelse fra Five Star Autocentre

Dear Mr Regan, thank you for your review. We appreciate all feedback as it helps us improve our service. As requested, we replaced your timing chain along with other components using genuine Nissan main dealer parts for which you have a full warranty on parts and Labour. Whilst working on the car you decided to change your mind and not go ahead with the repairs. Once we had advised you we have stripped the car down you said to continue. Unfortunately, as mentioned further repairs are required as your car has more than one initial fault . This fault is a mechanical fault and not electrical diagnostic. As stated to you in person we are here to genuinely help you and would like to invite you to come down once again and have a discussion on how we can help you financially using pay assist to spread the costs over a 4 month period with zero interest. If you could call me to discuss at the office landline number that would be most appreciated. Kind regards. Emma. Service Manager

Bedømt til 5 ud af 5 stjerner

Absolutely amazing team…manager Emma is…

Absolutely amazing team…manager Emma is a super star couldn’t have got through my day without her help. All 3 girls on reception Lucy Emma and Sharon are wonderful..thanks to the mechanics for all their help today very much appreciated and would highly recommend 😀

12. september 2023
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Besvarelse fra Five Star Autocentre

Hello Kirsty, thank you for the kind words. As a small business we rely on word of mouth as our main form of advertising. So it means a lot when we hear great comments from great customers like yourself. So a big thank you from all the team. Take care and happy motoring

Bedømt til 5 ud af 5 stjerner

Excellent experience

Excellent service. Got me in and sorted very quickly. Very pleasant staff on the front desk to deal with. Would highly recommend for any car trouble. 10/10.

7. august 2023
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Bedømt til 5 ud af 5 stjerner

10 out of 10 for Five Star.

10 out of 10 for Five Star.

I had booked my vehicle for a service and I explained that I had a few bad experiences with other garages such as K...F.., where the organisation carried out a service on my vehicle and stated that they had changed certain parts (spark plugs) but actually they did not. Five start showed me with the parts that they were going to change and once the service was completed the shown me the old parts to provided evidence to the work carried out.

Best customer service I have experienced in this industry and at a reasonable price.

27. juli 2023
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Bedømt til 5 ud af 5 stjerner

Professional, friendly and kind

I brought my car to Five star auto centre after having a recommendation from an RAC mechanic who came to rescue me. From my very first phone call I knew that I was in good hands. Emma was friendly professional and explained everything. I’ve had a new battery fitted, aircon sorted and an investigation for a rattle which another garage couldn’t diagnose. Everything was explained, the work was done professionally and they even went out of their way to chase up a warranty claim which saved me £300.
I will always bring my car back in the future. This garage is a breath of fresh air and I’m so glad I found them.

21. juli 2023
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