I booked my MOT with this repair shop. They quoted me £850 for service + MOT work and I agreed. A few hours later they called saying the cost is now £2200 because of an "ignition failure" the... Se mere
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Se, hvad kunderne siger
Well what can we say, absolutely brilliant, Emma on reception was a star, she helped us with the nightmare that was the warranty company, 6****** for Emma, our car was sorted quickly and efficiently.... Se mere
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Took my car Merc GLA to Five Star after 3 other garages (including main dealer) couldn't point to exact cause of issues was having for over a year (GPF filter getting clogged triggering engine warning... Se mere
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Fantastic customer service, ‘what a breath of fresh air’. Main dealers should go to 5 Star and get some much needed training from Asif and his team! Everyone is so helpful and friendly and they g... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Five Star Autocentre for MoT & Service. An award winning MoT testing and servicing garage in Huddersfield. If you need a car service, MOT or car repairs in the Huddersfield area for all range of manufacturers’ vehicles, our friendly local technicians are here to help.
Kontaktoplysninger
The Triangle, Allen Row, Paddock, HD1 4RN, Huddersfield, Storbritannien
- (01484) 545422
- info@fivestarautocentre.co.uk
- fivestarautocentre.co.uk
4,2
God
723 anmeldelser
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Har besvaret 83 % af deres negative anmeldelser
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Highly recommend this garage
Highly recommend this garage, great service and even received follow up call make sure all ok, lovely receptionist too who is very helpful. I will be back
2. december 2024
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Besvarelse fra Five Star Autocentre
Hi Sharon,
Thank you for taking the time to leave us such a wonderful review and for recommending Five Star Autocentre.
We’re delighted to hear that you were happy with the service you received and appreciated the follow-up call to ensure everything was okay. Going the extra mile for our customers is something we take pride in, and it’s great to know it made a positive impression.
We’re especially pleased to hear your kind words about our receptionist. Our team works hard to ensure that every customer feels welcome and supported throughout their experience, and your feedback will mean a lot to them.
We’re looking forward to welcoming you back whenever you need us again. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Best regards,
Emma Keighley
Service Manager
Five Star Autocentre
Excellent communication and service
Excellent communication and service
13. november 2024
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Besvarelse fra Five Star Autocentre
Dear Patrick,
Thank you so much for your 5-star review and your kind words about our communication and service!
We are thrilled to hear that your experience with Five Star Autocentre met your expectations. Excellent communication and delivering outstanding service are at the heart of what we do, and it’s always rewarding to know our efforts are appreciated by customers like you.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to seeing you again and continuing to provide you with top-quality service.
Emma Keighley
Five star Autocentre
Huddersfield
5 star auto
Good coms - advised on further work to check but not pushy for them to complete. Clear quote and good work
12. november 2024
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Besvarelse fra Five Star Autocentre
Dear Adrian,
Thank you so much for taking the time to leave such a fantastic 5-star review for Five Star Autocentre.
We’re delighted to hear that you appreciated our communication and found our approach to advising on additional work helpful and non-pushy. It’s always our priority to provide clear and transparent quotes while ensuring our customers feel informed and in control of any decisions regarding their vehicle.
Your kind words about the quality of our work mean a lot to us, as we strive to deliver the highest standards every time. Should you need any assistance in the future or decide to proceed with the additional checks, please don’t hesitate to get in touch – we’re always here to help.
Once again, thank you for your trust and support. We look forward to welcoming you back to Five Star Autocentre in the future.
Best regards,
Emma Keighley
Five Star Autocentre
I booked my car for a DPF cleaning
I booked my car for a DPF cleaning. They advertised the price of £99 on 'My Garage' website. When I phoned this garage to confirm my appointment date of 17 December 2024 with Nikita, first she said there was no booking and then I told her it was done through 'My Garage' she found the booking. She then put me on hold and told me that she needs to check the price. She said the price was £280 plus Vat. I said why is it advertised at £99. She was very rude and said never mind what it is advertised at I am telling you the price is £280 plus VAT. Avoid this garage at all costs the price they advertise is not what they charge.,
2. december 2024
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Besvarelse fra Five Star Autocentre
Dear Mr Zafar,
Thank you for raising your concerns about the recent booking you attempted to make for DPF cleaning at our garage.
After reviewing the details, it appears the booking was made through the third-party website ‘Book My Garage,’ which regrettably displayed outdated pricing. We have since updated our listings on their platform to prevent further issues.
I sincerely apologise for the inconvenience caused by the price discrepancy, which resulted from the outdated information. Unfortunately, we were unable to honour the advertised rate.
We did try to contact you to discuss the matter and find a resolution, but it seems there was a miscommunication. I regret any frustration this may have caused.
We always aim to provide transparent and fair pricing, and your feedback is valuable in helping us improve. I hope you’ll consider us again in the future under better circumstances.
Kind regards,
Five Star Autocentre
An extremely satisfied & impressed new customer
As a new customer needing specialist attention to my Mercedes SLK 200, I was impressed from the moment I got through to Reception. Nothing was a problem. My car was booked in immediately with the reassurance that the faults and issues would be sorted. Customer Service at Five Star Autocentre is excellent. The communication, transparency and information as to what my car needed to be sorted, fixed & safe was professional and very thorough. This is a business that obviously invests in technology and the fast changing world of cars, but more importantly, Five Star Autocentre clearly invests in the whole staff team. My car after a day was fixed, serviced and fully valeted, inside and out...it looked brand new on collection! The name of this Autocentre is fully deserved and reflective of the whole experience.
29. november 2024
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Besvarelse fra Five Star Autocentre
Dear Elodia,
Thank you so much for your glowing review and for taking the time to share your experience with us at Five Star Autocentre. We are absolutely delighted to hear how impressed you were with the service you received.
At Five Star Autocentre, we pride ourselves on providing exceptional customer service and ensuring that every vehicle is treated with the utmost care and professionalism. It’s wonderful to hear that from your initial contact with our reception team to the completion of the work on your Mercedes SLK 200, you felt reassured, well-informed, and supported throughout the process.
We are particularly pleased to know that our focus on communication, transparency, and the latest automotive technology made such a positive impact. Your kind words about our team’s professionalism and dedication are incredibly encouraging and reaffirm the importance of investing in both cutting-edge technology and our highly skilled staff.
It’s great to hear that your car was fixed, serviced, and returned to you looking as good as new. We understand how much your vehicle means to you, and it’s our pleasure to ensure it’s running smoothly and safely while also presenting it in the best possible condition.
Your recognition of our name as being reflective of your experience truly means a lot to us. Reviews like yours motivate us to continue delivering the five-star service that all our customers deserve.
We look forward to welcoming you back to Five Star Autocentre in the future, and please don’t hesitate to reach out if there’s ever anything else we can assist you with.
Warm regards,
The Five Star Autocentre Team
Lives Up To The Name
I've just had a service & MOT at Five Star Autocentre and cannot recommend them enough.
Not only did they beat the other bigger name garages around on price, but the service was brilliant. Emma & the team provide great comms throughout, and to come back to find my car fully valeted was an absolute bonus.
25. september 2024
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Besvarelse fra Five Star Autocentre
Dear Dave,
Thank you for sharing your experience with us! We’re delighted to hear that you found our service and MOT to be top-notch and competitive on price. the team always strive to provide excellent communication throughout the process, so it’s wonderful to know that this stood out for you. We’re also pleased that the complimentary valet was a nice surprise! We appreciate your recommendation and look forward to welcoming you back.
Best regards,
Emma Keighley, Manager
Great customer service
Five Star Autocentre, 5 star service. Called on the off chance on a Saturday afternoon to see if they could look at my tyre as I had concerns about it. Waited 10 minutes and they had it sorted. I was so grateful and really appreciated their help.
21. september 2024
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Besvarelse fra Five Star Autocentre
Dear Tonya,
Thank you for your lovely review! We’re so pleased we could help you out quickly on a Saturday afternoon and address your concerns about the tyre. Providing fast and reliable service is important to us, and we’re glad you appreciated the assistance. We’re always here whenever you need us and appreciate your kind feedback!
Best regards,
Emma Keighley, Manager
They don't care if your car is okay
They don't care if your car is okay, just after your money. Highly expensive. Inconsistent with their communication
25. juli 2024
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
Dear Mmesoma,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and regret that it didn’t meet your expectations. At Five Star Autocentre, we strive to offer transparent communication and ensure that our customers feel confident in the service provided. We would appreciate the opportunity to discuss your concerns further and see how we can resolve any issues. Please feel free to contact us directly so we can make things right.
Best regards,
Emma Keighley, Manager
Beyond Service Excellence
Excellent customer service is really hard to find these days. After being floored by the level of service and communication at a local "stealership", I turned to Asif and the team to help me fix an engine issue that wasn't going to be covered under warranty. Not only did it cost 70% less than the stealership, they prioritised me, sorted it within a week and had me back on the road very quickly. An independent garage coming in cheaper than a main dealer isn't the headline here. It's the quality of service - the updates when you expect them, the little videos of the work - all of which gives you the confidence that you've made the right decision to bring your vehicle here for the team to take care of. Can't thank the team enough for what they've done for me. Brilliant service.
15. juli 2024
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
Dear Ian,
Thank you so much for your detailed and thoughtful review. We’re absolutely thrilled to hear that you were impressed with the quality of service and communication you received. At Five Star Autocentre, we pride ourselves on providing transparent updates and prioritising our customers’ needs, so it’s great to know that these efforts stood out for you. We’re glad we could resolve your engine issue swiftly and at a fraction of the cost. Your confidence and trust in our team mean a lot to us, and we look forward to assisting you again in the future.
Best regards,
Emma Keighley, Manager
Lovely friendly staff
Lovely friendly staff. Always make you feel welcome and will bend over backwards to help you. Taken two of my Vehicles there and recommended them to my son.
29. maj 2024
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
Hi Alan, Thank you so much for your wonderful 5-star review! We're delighted to hear that you've had such positive experiences with us. Our team always strives to make everyone feel welcome and provide the best service possible, so your feedback means a lot.
We're thrilled that you've entrusted us with your vehicles and recommended us to your son. If there's anything more we can do for you in the future, please don't hesitate to let us know.
Thanks again for your kind words and continued support!
Best regards,
Emma
Five Star Auto Centre
Quality of work done
I have used 5 Star for a number of years and have always had the best of service
The quality of work done and the friendliness and efficiency of Emma on Reception
23. maj 2024
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Besvarelse fra Five Star Autocentre
Dear David Tordoff,
Thank you for your loyalty and for taking the time to leave such a positive review on Trustpilot! We're thrilled to hear that you've consistently received top-notch service from us over the years. Emma and the rest of our team strive to provide friendly and efficient service, and your kind words mean a lot to us. We look forward to continuing to serve you!
Best regards,
The Five Star Autocentre Team
I had my MOT done
I had my MOT done. Emma was very helpful. Car done on time and washed and vacuumed
Thank you for a great service. I will be back
2. maj 2024
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Besvarelse fra Five Star Autocentre
Hello David, thank you for the kind words. Means a lot. Emma. Service Manager
Very warm welcome and professional in…
Very warm welcome and professional in the office .
1. maj 2024
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Besvarelse fra Five Star Autocentre
Thank you Javad. Means a lot.
I love using 5Star
I love using 5Star, very clear explanation of work needed, lovely staff, very helpful at all times and kept me up to date!
22. april 2024
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
Thank you so much for your wonderful review! We're thrilled to hear that you love using Five Star Autocentre. Providing clear explanations of the work needed and keeping our customers informed is always our top priority. We're glad you found our staff lovely and helpful – they always strive to provide excellent service.
If you ever need any assistance in the future or have any questions, feel free to reach out. We're here to help! Thanks again for choosing Five Satr Autocentre.
Five Star Autocente
Fivestar service
Had my car serviced at five star great service they even had washed and vacuumed my car a real bonus thank you fivestar
10. april 2024
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
Thank you for your fantastic review! We're delighted to hear that you had a great experience with us at 5Star Autocentre. Providing top-notch service is what we aim for, and we're thrilled that you appreciated the extra touch of having your car washed and vacuumed.
If you ever need any further assistance or have any questions, don't hesitate to reach out. We're here to help! Thanks again for choosing 5Star Autocentre.
Five Star Autocentre / rude manager.
Five Stars owner’s attitude toward his customer was truly obnoxious. Having spent close to £500 at Fivestar Autocentre in the last month the first time I came to use my campervan I found oil stains on the driveway and excessive oil around the gearbox and pipe work. Went straight back to Five Star and was told it was oil that has pooled due to the topped up gearbox not being wiped down. This vehicle is soon to cover at least 6000 miles and I needed it right which I had stressed throughout all contact regarding the service. I no longer have confidence in Five Star approach to detail.
The manager was arrogant and dismissive towards me. He needs to develop better customer facing social skills. I told him I was unhappy about a number of “advisories” and was admonished by him as I’m not a mechanic! But I am the paying customer. There was no respect from this one individual - thankfully the other staff were fine. I told him that the campervan would have being coming to him for the next 5 years but not any more. He wasn’t in the slightest bothered at losing trade. I would not recommend this garage. Go spend your hard earned cash elsewhere where you will not be spoken down to and can trust that the work you have paid for has been completed properly to your satisfaction.
The Five Star reply to the review is not a true reflection of the circumstances. I was called at the time of the service and told that my gearbox oil was clean which I was pleased with. I was not advised that the gearbox oil was considered low. I paid for a gold service where it specifically states that gearbox oil if required will be topped up. When I went to pay it was stated on the invoice that the gearbox oil required topping up. This should have been done. Prior to the service I had asked how much to flush the gearbox and renew the filter but decided against this as it was not required until 30,000 miles whilst the campervan has only done 24,000 miles. However when I seen the invoice comment I immediately booked the campervan back in to have the gearbox oil topped up. Why would I not want it topped up when I’m due to tour extensively? This should have been done actually on the service - however I paid for it to be done as a separate job as I take the maintenance of the campervan very seriously. The Five Star manager is good at putting his own slant on events but is only half the story. I was also told I needed a new rear windscreen wiper - it was only renewed 3 month ago and there was nothing wrong with it. I did not have it replaced. I was also told that my air con needed looked at. I checked whether it was working and declined this unnecessary advisory cost as it works perfectly well. I do not stint on the maintenance of my vehicle. The attitude of the Five Star manager and how additional work is encouraged whilst not following through on Five Stars own gold star content is unacceptable. The test drive that the manager mentions was the campervan being driven home where it stayed until today. I took tje campervan into Huddersfield and seen oil on my driveway when I returned. I immediately reported this to Five Star having told them I was due to go away on the 25th of April. The idea that they did me a favour by checking it is concerning. Any reputable garage would want to check immediately to satisfy their customer when the work was so recent. Seriously, take your business elsewhere if trust is important to you. If you read my review I will leave it up to you to draw your own conclusions.
I can see Five Star have added to their reply. I can assure you no staff abuse or harassment was levied at any of your staff. The only individual I had issue with was you, the manger. If telling you today at the garage that the only thing you didn’t like is when someone disagrees with your version of events is wrong then we simply have different opinions. In future I am taking my vehicle elsewhere. End of.
24. april 2024
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
We value your feedback MQ, but we must insist once again maintaining a respectful dialogue. There are two sides to every story.
On very minor occasions it is unfortunate our staff face abuse, including unreasonable demands, rudeness, shouting, and intimidating behaviour, particularly at our reception from a very minority of individuals. As previously mentioned in person to yourself this behaviour is unacceptable and can amount to bullying and harassment. While we understand your anxiety can lead to heightened emotions, there is no excuse for mistreating our team. Our staff work hard under pressure to provide the very best service possible. They deeply care about each customer and deserve to be treated with dignity and respect.
Threats, intimidation and rudeness toward our staff are unacceptable and will not be tolerated. Our team is dedicated to serving the public and assisting motorists like yourself.
Regarding your vehicle's gearbox oil 20 days ago, which we advised on this during your previous visit, but you declined the work initially. However, when you raised concerns later, we immediately inspected your vehicle, with one of our senior technicians prioritising your needs above all. You were reassured there were no leaks or substandard workmanship found, and we provided a written confirmation report upon request.
Despite initially finding nothing wrong during your test drive, several issues were highlighted during the service, which you chose not to address until your second visit. Air con readings for the gas were taken by the highly specialised machine using quantitative data and reported accurately. You declined the work as you said your air con felt “okay”. We respect our customers' decisions and aim for open communication and trust. If we haven't met your expectations, we apologise. However, we must stress we have many customers who are overwhelmingly happy with our service from Huddersfield and beyond over the last two decades. We honestly and genuinely wish you the best for your future motoring needs and are readily available to discuss any further information and details you may require by phone or in person. Thank you for your custom and wishing you a great week ahead.
5 star service at a really stressful time …
5 star is an absolutely appropriate name for this garage. We were brought here by the RAC when we broke down 80 miles from home whilst returning from holiday. It was extremely stressful to know we couldn’t get home without the car staying to be repaired. Not only did they allow us the use of a courtesy car but they kept us informed at regular intervals as to progress and were absolutely clear and honest with the price for the repairs required. Finally returned to Huddersfield today to collect our car. It was so lovely to find not only was it fixed but valeted too! If only we lived nearer this would be our go to garage. Thank you so much Asif and the team for truly 5star service!
3. april 2024
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
Dear Mandy,
Thank you so much for taking the time to share your experience with us on Trustpilot! We're thrilled to hear that we could provide you with 5-star service during what must have been a stressful time.
Ensuring our customers feel supported and informed throughout the repair process is incredibly important to us, so we're delighted that you appreciated the use of a courtesy car and our transparent communication about the progress and pricing of the repairs.
We're also pleased to hear that you were happy with the valeted car upon your return to Huddersfield. It's our goal to go above and beyond for our customers, and your kind words truly mean the world to us.
Should you ever find yourself in need of our services again, please don't hesitate to reach out. We would be more than happy to assist you.
Warm regards,
Asif and the Five Star Autocentre team
Emergency assistance was required. I pulled in to 5 Star Autocentre with a…
I pulled in to 5 Star Autocentre with a faulty clutch not knowing if they were busy or if they could accommodate, but walked in to find a lovely lady called Emma who assured me that a mechanic would have a look at my car that day and she would ring me once the review was done. She phoned later that day and throughly explained what was needed or could be needed once an initial part was fitted. The next day she phoned to say that the initial part had been fitted and that no further work was required at that time however it could be in the near future that another part would be required, but my car was safe to drive. This was a refreshing change as normally garages would just go right ahead and do everything even if it wasn’t required. Couldn’t believe it when I collected my car as it had also been cleaned inside and out, what a lovely touch. I would totally recommend Five Star Autocentre, Five Star team and Five Star service ⭐️
21. marts 2024
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
Dear Tanya,
Thank you so much for sharing your experience with us on Trustpilot! We're thrilled to hear that we could provide you with the emergency assistance you needed and that you were satisfied with the service you received.
Ensuring our customers feel reassured and well-informed throughout the process is incredibly important to us, so we're glad to hear that Emma was able to provide you with updates and thoroughly explain the necessary repairs.
We're also pleased to hear that you appreciated the extra touch of having your car cleaned inside and out. It's our goal to go above and beyond for our customers, and your kind words mean the world to us.
Should you ever need our services again in the future, please don't hesitate to reach out. We would be more than happy to assist you.
Warm regards,
The Five Star Autocentre Team
Great garage
Talked me through what needed repairing even when another issue came up they rang me asked me if I wanted it sorting I said yes car was repaired in two days great people also the receptionist where really friendly great place also got a free valet my car was horrendous inside haha
14. februar 2024
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
Dear Cory,
Thank you so much for leaving such a fantastic review! We're thrilled to hear that you had a positive experience with us at the garage.
Ensuring that our customers are well-informed about the repairs needed is incredibly important to us, so we're glad to hear that we could keep you updated and address any additional issues that arose during the process.
We're also delighted to hear that you found our team to be friendly and that you appreciated the free valet service. It's our goal to provide top-notch service to all our customers, and your kind words mean a lot to us.
Should you ever need our services again in the future, please don't hesitate to reach out. We would be more than happy to assist you.
Warm regards,
Five star autocentre
Reliable and trustworthy
I've been using Five Star Autocentre for years, always getting a reliable and trustworthy service and a very friendly welcome. Definitely recommend.
12. februar 2024
Uopfordret anmeldelse
Besvarelse fra Five Star Autocentre
Thank you Dave. Appreciate the time town to leave your review. We also appreciate the custom over the years. Five star Autocente
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